Miles and Barr reviews in Folkestone

★★★★★ 5/5

Google

my rental agent Amy is very good

Jamil · 22 May 2024

★★★★★ 1/5

Trustpilot

Disorganised management team

Absolute joke Miles and Barr are. Letting agency lost my front door keys which I paid to have replaced. Tenant left the flat in a disgusting way yet the check out was deemed satisfactory. The sub contractor cleaner said she cleaned the flat yet upon inspection is absolutely filthy. When I raised this with the letting team I got passed from operator to operator. I firmly believe the letting agency has family members as sub contractors and sadly I parted companies with them and have a new management agent. In one word. SHOCKING.

Mr · 10 June 2022

★★★★★ 5/5

Trustpilot

I am so glad that I can rent a house…

I am so glad that I can rent a house through Miles & Barr and the follow up is prompt and excellent. Thanks Sophie Collins for following up and Jakub Kaczmarek for arrangement viewing. Thanks so much.

Christine · 25 August 2021

★★★★★ 4/5

Trustpilot

Great work

The service was great , Anna Adamczak was very nice and welcoming. I am very happy I got accepted by the landlord to rent the appartment . Thank you anna.

Merissa · 20 August 2022

★★★★★ 1/5

Google

Multiple issues that they stated would be resolved before moving in were not dealt with. Poor communication throughout; our emails and phone calls were largely ignored and none of the team spoke with each other so often nobody else was aware of problems we had spoken about with other staff. Landlord obviously realised how incompetent they are as he has now switched the property to another letting agent. Despite no longer being under them we are still being harassed to pay rent that is not owed. Living in disrepair due to their negligence that has greatly affected my family’s health and poses significant safety risks.

No · 22 May 2022

★★★★★ 1/5

Google

AVOID AVOID AVOID The sales team are fine - polite and courteous. The 'sales processing team' are appalling. My sale has dragged on and on and on and, had the stamp duty holiday not been extended, the whole chain would have collapsed. At no point have I been kept informed of my buyers intents or the (lack of) progress of my sale. Complaints have been raised, a director e-mailed. Nothing changes. Timescales slip, deadlines missed, everyone in the chain frustrated and distressed ENTIRELY as a result of these people. Nobody cares. Incompetent, discourteous and apathetic. Shocking company - avoid. You have been warned. FOLLOW UP : THREE MONTH EXTENSION OF STAMP DUTY REACHED - STILL NOTHING MY SALE (AND THEREFORE THE CHAIN) HAS COLLAPSED.

Tim · 22 May 2022

★★★★★ 5/5

Google

Very friendly and quick to respond to all enquiries I had. They were very straight forwarded and offered the best value in my area, I also felt that they were honest and open about all parts of the buying process and this is refreshing in an estate agent.

Erin · 22 May 2022

★★★★★ 5/5

Trustpilot

Max was very friendly and professional

Max was very friendly and professional. He was able to answer all my questions about the property and gave me useful suggestions about how to make a successful offer to the landlord.

GM · 16 May 2022

★★★★★ 5/5

Google

Sold my flat through Miles and Barr Folkestone. Zoe was extremely helpful through the whole process...from valuation to the negotiation. She managed to get my flat sold in 3 days for the asking price!! 10/10 would use again.

Malcolm · 22 May 2021

★★★★★ 5/5

Google

We had a great experience with Miles and Barr. Their organisation and professionalism made the whole process a smooth one. Sam Fogarty was, in particular, a great help with all our questions and was always quick to respond!

Andrea · 22 May 2021

★★★★★ 5/5

Google

Ross Newman showed us a number of properties while we were in Folkestone house hunting and to this day is the warmest and most generous with his time and advice out of all the estate agents I have experienced. He really made us feel that he valued our time and had our best interests at heart, which is rare as first time buyers and appreciated more than I can say.

Anna · 22 May 2023

★★★★★ 5/5

Google

Miles and Barr have been a great help with the purchase of our first house, especially one of there staff called Ross, always there on hand if needed. Thank you

Daniel · 17 May 2025

★★★★★ 5/5

Trustpilot

Sophie the star!!!

Sophie the star!!!! I have never rented before and was clueless to process, Sophie was so patient and thorough with everything so I had a full understanding she’s great! Promote her!! Thank you so much Sophie x

Lucy · 21 July 2021

★★★★★ 5/5

Google

Brilliant experience with Miles and Barr. From my first meeting with Sam F, he was approachable, kind and customer focused, he kept in touch with me consistently and helped every step of the way. Emily S was also amazing and kept me informed about the sale of my property, she worked hard to liaise between all parties. Would highly recommend and use again.

Tasha · 19 November 2023

★★★★★ 5/5

Trustpilot

Miles & Barr, Great Service.

We used Miles & Barr to sell our property. It sold within two days, excellent service, very courteous and hard working. Many thanks to Jodie and the team of dedicated professionals. We would highly recommend to everybody.

Ken · 7 July 2021

★★★★★ 5/5

Google

I would like to leave a 5 star review for Niamh at the Folkestone branch of Miles and Barr. I contacted her by email to fix a maintenance issue in a rented flat and she responded extremely quickly and resolved the issue within 24 hours. I highly commend the service I received. Thank you!

Carli · 22 May 2024

★★★★★ 5/5

Trustpilot

Patience and Perseverance

A buyer was found within 2 days of getting on the market. Once we had found a property to buy it took far longer to reach exchange than we had anticipated but all the problems were caused by our lenders poor choice of conveyancer causing serious delays. Other than that the sale process was pretty smooth. The use of of a sales co-ordinator definitely helped keep everyone up to date and helped progress things.Emily Stickler regularly kept in touch and co-ordinated everything very well particularly towards the end when time constraints got quite hairy and tense.

Mr · 25 March 2022

★★★★★ 5/5

Trustpilot

We had great experiences with all…

We had great experiences with all agents we encountered at miles and Barr throughout our search for a home. When we put an offer on the home of our dreams they were very easy to deal with. Louise our negotiating agent was brilliant from accepting the offer to exchange. She was fully transparent through the process and was on hand for all our questions. Simply wonderful.Would also like to mention Finn and Joe who showed us around houses, they were great to deal with, great service and didn't try and pressure us on any houses.

Amila · 25 March 2022

★★★★★ 5/5

Trustpilot

10/10 service

Helpful every step of the moving in process and was always available to deal with any questions we had. Was quick and easy, would highly recommend Sophie Collins at Miles&barr if you’re thinking of moving house.

Gary · 28 July 2021

★★★★★ 5/5

Trustpilot

A long process but not Miles and Barr fault

Buying my property was a long process. Not the estate agents fault. However, Becky white kept me informed throughout the whole process. She gave me advice when she thought I needed to contact the solicitor and had a calm way about her that made you chill when is said it was all progressing nicely.

Lisa · 7 May 2024

★★★★★ 5/5

Trustpilot

Thank you for your support and respect.

Thank you for keeping us updated with everything that has been going on with the sale. .Thank to the whole team. As I explained to Louise we were not just selling a house. We were selling the beautiful home of our dearly beloved mother. And we fell you treated us with support and respect. This had been a very emotional time for us all this home had such wonderful memories attached to it and was difficult to say good bye to . Thanks again. yours sincerely Andrew Turnidge.

Andrew · 16 March 2022

★★★★★ 4/5

Trustpilot

AMY WHIFFIN -she's the star of Miles and Barr Fokestone

All credit goes to AMY WHIFFIN -[now with Miles and Barr, Folkestone] who continued with the ethics of her previous company-Advanced Lettings.She was professional , helpful, always prepared to find solutions-important as we live 250 miles away. It took finance at M+B over a week to remit the rent each month.It also took M+B a month to advise us that our tenant had gone into a nursing home-already notified by Folkestone Council on 19 January? So all credit to Amy Whiffin and thanks for all her help over the years. Sue Wilding 15/03/22

SUE · 15 March 2022

★★★★★ 5/5

Trustpilot

I've used Miles and Barr for purchasing…

I've used Miles and Barr for purchasing two properties and for many years for letting. They have been so professional, hardworking and go the extra mile. Thanks Jo, Jack, Louise, Kelly, Reece, Andrew and the team.

Jane · 7 July 2021

★★★★★ 5/5

Google

Great experience with Miles & Barr Folkestone. Lee from lettings has been excellent . Communication is always perfect and the whole team (Shannon, Amy , Lee ) and I think Jake with viewings have been amazing . I’m very happy to have my flat managed by Miles & Barr - thank you !

S · 22 May 2024