5/5
Everyone has been excellent
Everyone has been excellent. In particular Lisa Cook is outstanding, providing a truly professional and efficient service while remaining friendly and sympathetic

Trusted Agent profile · Folkestone
Verified
★★★★★
1,354 reviews across 2 platforms
101, Sandgate Road, Folkestone, CT20 2BQ
Part of Miles, see every office.
Miles's office in Folkestone, at 101, is rated 4.5 out of 5 across 1,354 reviews on two platforms, including 536 Google reviews rated 4.7.
Send Miles and Barr a message.
Miles Folkestone won ESTAS awards in two years, most recently 2025.
ESTAS winner in two years: 2025, 2023.
2025 1 Best in Postcode ESTAS 2025 winners
2023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
5/5
Everyone has been excellent
Everyone has been excellent. In particular Lisa Cook is outstanding, providing a truly professional and efficient service while remaining friendly and sympathetic
5/5
Maria from Miles and Barr was amazing. She helped us with our new family home in Hythe. She was just so professional and supportive. It can be really difficult navigating the process of selling one home and then buying another. Maria was just brilliant in every way. Many thanks from Michele, Harri & Glenn
1/5
Disappointing Experience - Not Recommended for Landlords
I strongly advise against using Miles & Barr. As a landlord, my experience has been extremely disappointing. The communication regarding my tenant's arrears was sorely lacking, and I only received the necessary information after persistently pursuing the matter myself.Furthermore, their email correspondence has been consistently unprofessional and discourteous. The overall attitude displayed by the company gives the impression that they have no genuine concern for their clients' businesses. I would recommend seeking alternative property management services to avoid such a frustrating and unsatisfactory experience.
5/5
Brilliant experience with Miles and Barr. From my first meeting with Sam F, he was approachable, kind and customer focused, he kept in touch with me consistently and helped every step of the way. Emily S was also amazing and kept me informed about the sale of my property, she worked hard to liaise between all parties. Would highly recommend and use again.
5/5
Niamh has been a super star. Polite and very efficient. A credit to the company
5/5
Miles and Barr
I found Miles and Barr - both the office and the progressor - very helpful throughout what turned out to be a lengthy, difficult and, at times, quite stressful process. At all times, I was kept well informed by all the Miles and Barr staff I dealt with, including those at another branch. I would certainly recommend Miles and Barr to anyone planning to buy and/or sell their home
5/5
An absolute pleasure to do business…
An absolute pleasure to do business with. Louise Daly was exceptional. But in fairness I can’t remember everyone’s name. But all the staff were kind, patient and helpful. I would recommend Miles & Barr to anyone buying, selling or renting. Simply excellent.
5/5
Maria from Miles and Barr was amazing. She helped us with our new family home in Hythe. She was just so professional and supportive. It can be really difficult navigating the process of selling one home and then buying another. Maria was just brilliant in every way. Many thanks from Michele, Harri & Glenn
5/5
Ania - Miles & Barr
I would like to take this opportunity to thank Ania for her dedication in assisting me to find a property to rent.From the very beginning her communication was outstanding, and was extremely helpful through the whole process.Ania is credit to Miles & Barr.
5/5
we are in the process of moving now and…
we are in the process of moving now and Debbie Mead and the team have been brilliant kept us informed helped out when we was a bit confused on certain things and chased solicitors up when we was concerned top notch .Mark Knight Westbrook
5/5
Anna was absolutely fantastic in…
Anna was absolutely fantastic in getting our viewings sorted, she enabled us to view several properties and had all the information we needed. Not only that, Anna made herself available for a second viewing to enable us to measure up for furniture etc.
5/5
Emily was great - she kept me updated and guided me through the process
5/5
Many thanks to Vicky Marshall
Vicky and her team were fantastic in keeping everyone in our chain in line and us updated. Regular updates at sensible intervals were really handy and Vicky would go out of her way to make requests on our behalf.
4/5
Emily kept me informed all the way…
Emily kept me informed all the way through my purchase without me having to chase her.
5/5
I purchased my property through Miles and Barr in 2016, used their management services whilst renting it out and most recently, sold it through them as well. I have always been really pleased with their services and their staff are always extremely friendly and helpful. I would thoroughly recommend Miles and Barr as an estate agent for both sales and lettings.
5/5
Max was on time actually he was…
Max was on time actually he was early.Answered all the questions asked .he was polite and kind in showing me the security and safety of the flat ,which made me want to live at 34 A Perkins avenue
5/5
we are an electrical contracting company that does a lot of work with various lettings agents. Miles and Barr and in particular the girls at the Folkestone office stand out ( Niamh, Susan and shannon C ) are extremely efficient and always look to get maintenance issues resolved quickly and professionally, its a pleasure working with them all and we look forward to working together in 2024!
5/5
We couldn't have been happier with our experience of buying a property with Miles and Barr. The whole process took quite some time, due to some complications in the chain, but our sales progressor, Louise, kept us updated every step of the way and seemed to go above and beyond to keep things moving.
Thank you for your kind comments, Hannah. It's great to hear Louise looked after you during the buying process. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
Wonderful team of estate agents, very reactive and kind. As a tenant and after a few bad experiences with estate agents, they were absolutely amazing and always there when needed. Special thanks to Maisie, for her professionalism and kindness. I highly recommend them.
5/5
Sam and kayleigh both extremely helpful and friendly made me feel at ease and explained everything nice and simple for me I would highly recommend them both and there company a thousand fold thank you both
5/5
Could not praise or recommend Miles &…
Could not praise or recommend Miles & Barr enough! We were first time buyers and everyone we dealt with was so friendly, helpful and patient!! Fabulous throughout and after.Big special thank you to Lucy Clifton, Dan Curry, Joe Ainley and Shelley Webster!
5/5
just wanted to say how well the sale of my property in Folkestone was dealt with by the staff of Miles and Barr.From listing through to completion was achieved in six weeks and in a professional manner at each step of the process.Well done to all involved.
5/5
Zoe made the task of selling our house very easy, she is up to date on local market trends which enabled us to get a realistic price and quick sale. The end to end service offered is extremely professional, customer focused and friendly.
5/5
Miles and Barr have supported us as we purchased our first home. The team have been incredibly supportive, efficient and patient and have helped us on our way. We would highly recommend Miles and Barr.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Miles and Barr won Best in Postcode (CT20) at the ESTAS 2025 awards, and 1 other industry award since 2023.