Trusted Agent profile · Folkestone
Verified
★★★★★
1,352 reviews across 2 platforms
101, Sandgate Road, Folkestone, CT20 2BQ
Part of Miles, see every office.
Miles's office in Folkestone, at 101, is rated 4.5 out of 5 across 1,352 reviews on two platforms, including 536 Google reviews rated 4.7.
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
5/5
TrustpilotHad a great experience with Miles &…
Had a great experience with Miles & Barr. They were responsive, friendly and reliable throughout the purchase process. In particular, a big shout out to Denise Escott who was always in the know and responded very quickly to my emails, which made things a lot less stressful during the conveyance process.
5/5
GoogleOur Agent at Miles & Barr quickly found us the home we wanted to buy, and the Sales Progressor took over chasing the solicitors on both sides and Vendors to ensure we were able to complete the conveyance quickly and with less stress than usual.
5/5
TrustpilotGreat Service from Emily
Emily was our point of contact. She rang me on a regular basis to keep me updated and was very clear with everything we needed to know. She was fantastic and as a result of her service, will definitely use Miles & Barr again and would recommend them to others.
5/5
GoogleAlways very helpful in all departments. Niamh has been excellent and very pro-active in managing the tenants. Makes life very easy.
5/5
GoogleAbsolutely fantastic service. John Page was always helpful, friendly and made everything run smoothly from start to finish. Cannot recommend enough.
5/5
GoogleThank you for all the support from staff at Miles and Barr.Thank you Ethan for all your help has been brilliant.
5/5
TrustpilotRhian is exceptional
Rhian is exceptional, made moving feel a lot less stressful, always willing to go that extra mile for our family to make sure we were informed, understood and that we got the property of our dreams. Could not recommend her enough!
5/5
TrustpilotHi my experience with Miles and Barr…
Hi my experience with Miles and Barr was one of pleasure! I had a couple of problems with the forms and Anna was very quick with helping me solve them! All round super work! Many thanks on helping me find such a perfect home. Kind regards Jeremy Bushell.
5/5
TrustpilotAmanda Watson @ Miles & Barr is…
Amanda Watson @ Miles & Barr is fantastic, it's so refreshing to deal with a Credit Controller who is well informed, helpful and efficient. In two brief phone calls with Amanda, she has resolved a situation that has been ongoing for several months. Amanda, I really appreciate your assistance. Kind regards, Richard Nash
4/5
TrustpilotDasha is brilliant!
Like all moves we had some ups and downs but throughout it all Dasha was amazing. Friendly, helpful and always willing to do whatever she could to help. She is a credit to Miles and Barr and she alone would make us recommend them to anyone else thinking of buying or selling a property.
5/5
GoogleCharlotte was very helpful with answering my questions and also was very friendly.
Thank you for your kind comments, Jake. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotMiles & Barr have been my letting agent…
Miles & Barr have been my letting agent for the last 3 properties I have rented.. they've been great.. have always gone over and above to help me find new properties to rent.. and if there has been a maintenence problem at my home they've always been responsive and liased with my landlord appropriately. I have a property check every 6 months which is abit more often than most letting agents, but they are always flexible when arranging it around my work hours. Absolutely recommended 10/10
5/5
GoogleI’ve recently had a plumbing issue between Christmas and New year, thinking I wouldn’t be able to get anyone out however my property manager Niamh Kennett did an excellent job of getting a plumber out and fixing the issue less than 12 hours later. She was very friendly, communicative and helpful which isn’t easy to find. I appreciate her care in helping, even during the holiday period.
5/5
Googlewe are an electrical contracting company that does a lot of work with various lettings agents. Miles and Barr and in particular the girls at the Folkestone office stand out ( Niamh, Susan and shannon C ) are extremely efficient and always look to get maintenance issues resolved quickly and professionally, its a pleasure working with them all and we look forward to working together in 2024!
5/5
GoogleRecently purchased a house, superb service 😊 …
Hello Jade, Thank you so much for leaving us a 5 star review. The team will be delighted to hear your feedback and we are glad that you found our service to be superb. Wishing you every happiness in your new home.
5/5
TrustpilotFirst-Time Buyer Support
Excellent communication from the Sales Progressor in cahrge of my house purchase (Melissa Scarsbrook); quick responses to my questions and was very helpful acting as a intermediary between myself and the seller. Overall, a very helpful person during my first house purchase
5/5
TrustpilotBest state agent in Folkestone
Best state agent in Folkestone, I personally want to thank Shannon Faulkner for sorting everything very quick and smooth, super helpful and reliable, she made the process very much easier than usual. Excellent and professional + very respectful. Wishing her success and health in the future.
5/5
TrustpilotA fantastically helpful lettings…
A fantastically helpful lettings service! Really friendly agents, with thanks to Shannon and Jake especially for helping me to find the perfect place and being incredibly accommodating with the moving process. I would definitely recommend Miles & Barr when looking for rentals.
5/5
GoogleMaddy was really helpful at our viewing today and made us feel really great about the whole experience
5/5
TrustpilotI have attended a few viewings now…
I have attended a few viewings now through Miles and Barr and Jake Chamberlain who showed me around today's property was polite, well dressed and considerate of my needs due to my disability. Today was a positive experience for me.
5/5
TrustpilotMiles and Barr were excellent…
Miles and Barr were excellent throughout our difficult prolonged sale. professional and friendly, but most importantly they kept us updated all throughout and turned what could have been a traumatic process into a rather good one. Special shout out to Louise Daly who held our hands all the way!
1/5
TrustpilotSlow to react
From day 1 we were permanently having to chase them to get things right. The photography was terrible and even after a second attempt the photographs did not do the property justice. After threatening to cancel our contract they eventually sent a decent photographer. Incorrect details of the lease were posted. We went into their office many times to get errors corrected each time wasting valuable weeks trying to sell. On their recommendation we furnished and dressed our property but when advised they didn't even bother to view it. We submitted our own photographs which again wasted another week of them getting them posted correctly on the selling sites. GO ELSEWHERE!
1/5
TrustpilotThe worst customer service ever
The worst customer service ever. Lazy and incompetent. Tried to sign us up for 2 weeks just to realise my name was not even on the system but somehow was only my partners name and phone number. Could not get anything done for 2 weeks but when my friend called- local business owner with nice English accent- got 2 viewings in 2 days.Not only failed to inform us about canceled viewing ( that was confirmed by phone call the day before) but also could not keep the word of informing about upcoming properties. Called to book a viewing only to find out that the maximum viewing have been booked, although I was promised to be first one to know if anything suitable would come up.
1/5
TrustpilotAnd still you Miles and Bar let the…
And still Miles and Bar let the drug dealing go on in the property they are meant to manage, they have now been reported for aiding drug dealers ,, they just turn a blind eye to the drug dealers at number 4 shorncliffe road folkestone.. the other residents have had enough.
Dear Mr Anthoney, We can confirm our Folkestone Property Management department takes this subject raised seriously and continue to manage the matter. Police are notified of criminal actions reported and these must be dealt with directly by the Police.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles Folkestone won ESTAS awards in two years, most recently 2025.
ESTAS winner in two years: 2023, 2025.
ESTAS awards by year, 2023 to 20252025 1 Best in Postcode ESTAS 2025 winners
2023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Send Miles and Barr a message.
Yes. Miles and Barr won Best in Postcode (CT20) at the ESTAS 2025 awards, and 1 other industry award since 2023.
