Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJodie Winch was simply incredible, keeping us informed, chasing everyday, supportive and thorough. The whole process from viewing to completion just fantastic!
Trish · 22 May 2022
Agent replied · 16 June 2024
Thank you for your kind comments, Trish. It's great to hear about your positive experience. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
TrustpilotSales Progressor Suzanne was brilliant!
The sales progressor Suzanne Bearden was the best part of my experience with Miles and Barr. She was super helpful and professional, as well as proactive and timely in responding to questions and giving updates.
Kate · 3 January 2024
★★★★★ 5/5
TrustpilotFantastic Support from Jenny Harmes
We received excellent support from Jenny Harmes in finding our new home. We were feeling disappointed when an original letting agreement fell through, and Jenny went above and beyond to negotiate with a different landlord in order to secure a house that we are extremely excited to move into. We cannot thank her enough for her help!
Emily · 12 November 2021
★★★★★ 5/5
GoogleEasy to book a viewing on the phone and Jake Chamberlain was exceptionally helpful and friendly to show us the property and support our many questions. Thanks Jake!
Tori · 22 May 2024
★★★★★ 5/5
GoogleSuch helpful and efficient service from Niamh Kennett. We’ve had a few troubles since moving in last year and Niamh has always been quick to respond and quick to sort the issue. She is also great at chasing things when others are being slow and giving us regular updates when needed. We had such a horrible experience at our last rented accommodation so it has been so refreshing and reassuring having Niamh as our property manager.
Emily · 22 May 2024
★★★★★ 5/5
TrustpilotAn Excellent and Professional Service
When I arrived at the property, Max Squires was waiting for me to arrive. His prompt arrival and calm approach immediately put me at ease. His approach was helpful, he answered questions fully and he gave me the space I needed to view without being pushy or intrusive.
Chris · 29 December 2022
★★★★★ 5/5
TrustpilotVery good communication
Miles and Barr have been consistently communicative and reassuring during my experience of purchasing my first property. Thank you especially to Phil, who has been knowledgeable of the area and helpful throughout the process of initially viewing the property, and conducting further visits.
EC · 22 August 2025
★★★★★ 5/5
GoogleI've had a great experience with Miles & Barr thanks to Hayleigh and Shannon and Kerrie. A very speedy and helpful service so far. Perfectly communicative. I'm impressed!
Alejandro · 17 May 2024
★★★★★ 5/5
GoogleViewed one of your houses yesterday in hawkinge and the estate agent Mr Callan Watson was very professional and very helpful.
Andrew · 22 May 2022
Agent replied · 16 June 2024
Thank you for your kind comments, Andrew. It's great to hear that Callan provided you with a professional and helpful service. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
GoogleCallan was extremely helpful in getting our profile set-up with Miles & Barr and answered all of our questions very well.
Ben · 22 May 2022
Agent replied · 26 July 2024
Thank you for your kind comments, Ben. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
GoogleGreat team at Folkestone branch, highly efficient from start to finish and always kept us informed on what was going on. Lauren was a star and a great help after we received our offer, and she always got back to us within minutes with an answer, and kept us up to speed with what was going on every week, Would definitely use again.
Shane · 22 May 2020
★★★★★ 5/5
TrustpilotLouise Daly
Miles and Barr remained professional and helpful throughout the selling process and Louise Daly has been in contact constantly updating me on progress and has always been on hand to answer any questions.
Clare · 25 January 2024
★★★★★ 5/5
GoogleVery pleased and would recommend the whole team at Miles & Barr, especially Ethan who I dealt with during viewings.
Beatrice · 22 May 2022
Agent replied · 16 June 2024
Thank you for your kind comments, Beatrice. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
TrustpilotDebbie Mead from Miles & Barr has been…
Debbie Mead from Miles & Barr has been truly excellent with our Mum's selling of house. Great communication, great follow ups, great ownership and professional throughout the long process.
Kalvin · 5 April 2024
★★★★★ 5/5
GoogleZoe has been a great help to us in relocating to Folkestone ! She clearly loves where she lives and her local knowledge of not just Folkestone but the surrounding area is impressive! I have no doubt that we have chosen the right area due to her guidance and professional manner and would gladly recommend her to others.
Lynn · 22 May 2021
★★★★★ 5/5
TrustpilotLouise Daly
Thank you, Louise! Your gentle and effective guidance has been fundamental in my reaching and crossing the many milestones of scary first time buyership! Without Louise’s cheerful reassurance and depth of knowledge to guide me through each step, I would have succumbed to decision-making paralysis and declared it all too stressful. But always I was able to find guidance from Louise, restore my confidence and keep on going. I enjoyed and benefited greatly from Louise’s honesty and genuine caring nature. I’ll be ever appreciative that in Louise I had a Sales Progressor I could trust implicitly. Thanks again Louise, it’s been a pleasure working with you!
Beth · 31 January 2024
★★★★★ 5/5
GoogleJake Chamberlain was a great help on getting me around for my viewing and explained every step of the process.
We need more people to be like Jake,kind and supportive. He listened attentively and gives his opinion which I appreciate.
Thanks Jake.
Misha · 22 May 2023
★★★★★ 5/5
GoogleWe were extremely appreciative of Emily's unwavering support throughout our process of purchasing our first home, from the beginning to the end. Emily diligently offered us weekly updates on behalf of the vendors' solicitors, a gesture that was deeply valued. Her strong communication skills significantly contributed to a positive experience.
Shane · 17 May 2025
★★★★★ 5/5
GoogleGetting my property valued and marketed was a smooth and honest process but the 5 * are for the work from the point of accepting an offer. Lauren (I hope she doesn't mind me naming her) was a constant support through the sometimes anguished process of seeing the sale through. She was constantly monitoring the progress, cajoling solicitors, keeping me updated and generally being a star. Property selling is not the easiest process to go through but with the help of Lauren and Miles & Barr it was as simple and stress free as it could be. Thanks
Andrew · 22 May 2019
Agent replied · 16 June 2024
Many thanks for your five star review Andrew.
Lauren is delighted to hear of your feedback and we are pleased everything went smoothly during the process of selling your property.
Wishing you all the very best!
The Miles & Barr team
★★★★★ 5/5
GoogleMy experience has been very positive with this estate agent and our property manager Niamh specifically. She is very approachable and always there to assist with any query however big or small it is. This provides myself and my partner comfort and security knowing we are dealing with a professional and helpful individual when it comes to our home. She is a credit to the company and would recommend the estate agents. Thank you!
Charlotte · 22 May 2024
★★★★★ 5/5
GoogleI am a contractor that works for Miles and Barr. I deal with the property management staff in the Folkestone office.
Niamh Kennett Is a brilliant property manager, nothing is too much trouble, her knowledge of all the property issues is amazing even if it’s a job that wasn’t issued by her.
Niamh has a very approachable and friendly manner. Based on the working relationship, I would recommend any family or friends that are looking for a property to try Miles and Barr.
Steve · 18 January 2024
★★★★★ 5/5
GoogleFlori is hands down the best of the best, so friendly and bubbly, she has a beautiful personality and a real gem at miles and Barr
Jordan · 17 May 2024
★★★★★ 5/5
TrustpilotHelpful Service.
The selling process can be long and stressful at times but it was good to have an agent who was switched on and involved in the whole chain feeding information along and reassuring me at the most crucial time.Lisa Cook offered professional and friendly support at a crucial point of my sale and purchase.Moving can be challenging but if you have the support and up to date information regarding your chain the process can proceed in a better way for everyone. Thank you !
A · 7 January 2024
★★★★★ 5/5
TrustpilotAnna was great throughout the whole…
Anna was great throughout the whole process. My partner and I were looking for our first home together and we’re moving out from our parents’ home and she was so patient and understanding. Molly was also great and explained everything fully without being patronising. We’re so grateful for both of them.
Lauren · 29 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.