Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHelpful Service.
The selling process can be long and stressful at times but it was good to have an agent who was switched on and involved in the whole chain feeding information along and reassuring me at the most crucial time.Lisa Cook offered professional and friendly support at a crucial point of my sale and purchase.Moving can be challenging but if you have the support and up to date information regarding your chain the process can proceed in a better way for everyone. Thank you !
A · 7 January 2024
★★★★★ 5/5
TrustpilotAnna was great throughout the whole…
Anna was great throughout the whole process. My partner and I were looking for our first home together and we’re moving out from our parents’ home and she was so patient and understanding. Molly was also great and explained everything fully without being patronising. We’re so grateful for both of them.
Lauren · 29 April 2022
★★★★★ 5/5
GoogleHandled my house sale recently, excellent service from start to finish, 100% would recommend
Liam · 17 June 2025
Agent replied · 17 May 2026
Hello Liam,
Many thanks for taking the time to leave us a 5 Star review. We are very happy that you had a great experience with us and you would recommend us in the future. Thank you so much and wishing you all the best.
★★★★★ 5/5
TrustpilotGreat experience
Louise was amazing from start to finish … she made the whole process of moving easy & explained everything along the way. The process definitely happened quicker because of her too!
LB · 17 January 2024
★★★★★ 5/5
TrustpilotScarlett Gold - Kind, Approachable, Helpful and Informative
I would like to say how amazing Scarlett Gold at Miles and Barr Sandwich has been. The customer service offered was far and beyond. Scarlett was kind, approachable, helpful and informative. Honestly went far and beyond. If needing to find a property to rent and need a point of contact i would highly recommend speaking with Scarlett.
JB · 18 March 2021
★★★★★ 5/5
GoogleI found the service with Miles and Barr faultless form start to finish. I was a bit sceptical about their valuation at first as it was £20-30,000 higher than the other 3 valuations I had. But they achieved the asking price and Lauren saw the sale through right to exchange and kept me up to date all the way. Just think I could have lost £30,000 if I had gone with one of the other agents who all told me Miles and Barr over valued homes!!! Can't recommend enough and thank you for all your help, great team.
Smile · 22 May 2018
Agent replied · 16 June 2024
Thank you for your review Tammy. It's great to hear our valuation of your property was correct and that it helped you achieve the best possible price for your home in Folkestone.
The team will be delighted with this feedback, especially Lauren. At Miles & Barr we work hard to ensure our customers receive the best possible service.
Kind regards, John Page, Folkestone office manager.
★★★★★ 5/5
TrustpilotA personal touch in helping us sell our house
I have just sold my house through Miles & Barr, every step of the way Donna Bogard kept us inform to what was going on, even going as far to get intouch with solicitors to hurry them along a little, really friendly and a pleasure to have them sell our house and would highly recommend.
Sarah · 28 July 2021
★★★★★ 5/5
TrustpilotGreat Experience
We just purchased our new home through Miles and Barr. The purchase went smoothly, and we felt supported from start to completion. Vicky Marshall, Bradley Wright and Sean Harding were professional, efficient and understanding and they went above and beyond for us. We would recommend them to anybody looking for / buying a property.
Nicola · 24 September 2021
★★★★★ 5/5
GoogleMaddy helped me through my buying process and was informative, prompt and helpful!
Charlie · 17 June 2025
Agent replied · 17 May 2026
Hello Charlie
Thank you for your 5 Star review. We really appreciate your kind words and Maddy will be delighted to hear your feedback. Thank you again and wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotGreat company. Great employee.
Having just moved home I cannot praise Miles & Barr enough. Although all the staff were great, I must single out Katie Powell. The reason being that Katie was polite, professional and informative all through the process, which made the whole experience so much less stressful for us. Thanks Miles and Barr and thanks Katie.
Craig · 17 June 2021
★★★★★ 5/5
GoogleProfessional, friendly and very helpful, thank you Callan Watson for your time showing me around potential purchases.
Louise · 22 May 2022
Agent replied · 16 June 2024
Thank you for taking the time to rate us, Louise. It's great to hear that Callan has been friendly and professional in your search to find the perfect property for you. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
TrustpilotLisa Daly was an absolute star during…
Lisa Daly was an absolute star during the stressful time of house selling. She kept me up to date with what was going on, and most importantly she was accessible, returned my calls and e mails promptly. Was relaxed and easy to talk to and made me feel like nothing was too much trouble.
Fiona · 10 August 2021
★★★★★ 1/5
TrustpilotUnhappy with service
Have been renting through M&B for about 3 years and I have had to raise many issues with the property which were not fixed.Terrible conditions of the property which I had to fix myself i.e redecorating, sorting out a disgusting garden which was overgrown with weeds due to the back garden being connected to a highly dense bush and this kept growing through into the garden.I have had my entire deposit withheld and the landlord left me in a terrible financial position right before Christmas. I cleaned the property to the best of my ability before leaving but apparently this was not enough. Shocking service throughout the tenancy.
Nathan · 24 November 2023
★★★★★ 5/5
GoogleI can’t express my thanks enough to Katie our after sales negotiator.
I genuinely believe that we wouldn’t have exchanged when we did if it wasn’t for her persistence and determination to get our contracts exchanged. She was able to keep all lines of communication open between the solicitors and our buyers, which was invaluable.
Tracy · 22 May 2023
Agent replied · 16 June 2024
Thank you very much for taking the time to leave a review about your recent experience with us, Tracy. It is wonderful to read and congratulations on your new home. If there is anything else we can help you with in the future, please do not hesitate to contact us. Lauren - Communications Manager
★★★★★ 5/5
GoogleI've booked two lettings viewings with Flori Nasir. On both occasions Flori was on time, welcoming, friendly and informative about the property viewed.
Nick · 22 May 2024
★★★★★ 5/5
GoogleMiles & Barr have provided an excellent service in the sale of my property. Both friendly & professional. Outstanding.
BARRY · 25 March 2025
Agent replied · 17 May 2026
Hello Barry,
Thank you so much for your 5 Star review. I know the team worked very hard to help you achieve this and they will be over the moon to hear your thoughts and feedback. I'm glad you felt supported and that the team was friendly and professional...we will stay committed to delivering outstanding service.
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Shelley Webster could not have been more amazing. She was there for me every step of the way. Professional, hard working and efficient. Miles and Barr kept me sane through an extremely difficult sale and purchase. Could not recommend them enough.
Miss · 22 July 2022
★★★★★ 1/5
TrustpilotBEWARE- DO NOT USE
BEWARE- DO NOT USE. The only agent that charge the seller for photos. Before the house went live I was approx £400 out of pocket. Agreed to 12 weeks which suddenly changed to 20 weeks. The sales adviser left so M&B couldn’t confirm the agreed duration. The property was shelved. Not one person viewed in 20 weeks. Only communication was to ask us to reduce the price. It just wasn’t working. I asked to go multiple agents M&B refused outright. I asked to reduce the length of the contract which was also refused. I’m very confused why they still wanted the house on the books. I hoped the manager of the ramsgate branch would be sympathetic but no just rude. I finally went to the head office. This was a waste of time. Still not allowed to reduce the contract length. Miles & Barr are not the company they once were. The reviews clearly tell the story in black and white. I will never use them again. What a waste of 20 weeks.
Ann · 31 October 2023
★★★★★ 1/5
TrustpilotTerrible people
Terrible people. Very unprofessional. Use of avoidance tactics. Don’t reply to messages & overprice the properties. I guess if they do sell larger commission onto of all the other extras in v small print. Ask them why they don’t publish photos of their reps. Some would say they are buying their own properties. Please do your due diligence before you chose to use these charletons.
Ms · 25 March 2022
Agent replied · 15 June 2024
Thank you for leaving us a review. I'd like to take the time to speak to you so I can get a better understanding of the situation. However, we cannot locate you on our system as a customer of ours. If you could please email lisarice@milesandbarr.co.uk, I could look into this further for you. Kind Regards, Lisa
★★★★★ 5/5
TrustpilotVery helpful and professional
Firstly Max always professional and on time and would fit in as many properties as he could. Also Rhian was very helpful and kept us upto date with everything and rang when she said she would. Nothing was too much trouble. Would highly recommend.
Hazel · 27 October 2022
★★★★★ 5/5
GoogleI recently had some advice on my property from Miles and Barr's senior valuer Sam Fogarty. He was professional, knowledgable, helpful and just a generally friendly and decent person to work with. I will look to use Miles and Barr for property services in the future.
George · 17 May 2025
★★★★★ 5/5
GoogleMiles& Barr have recently sold a property for my parents, everyone involved worked above & beyond in my view, it took a total of 7 weeks to complete.
I would particularly like to praise Lauren who rang me weekly with updates, she was so friendly, polite and very professional ( I miss our little chats )
I would most definitely recommend Miles & Barr to friends & family in the future.
Superb team
Well done
Gale
Gale · 22 May 2019
Agent replied · 16 June 2024
Many thanks for your five star review Gale. We are so pleased to have been on hand to help you with the sale of the property and that it sold in under the average industry time. Lauren will be delighted with your feedback and Miles & Barr Folkestone thank you for your recommendation too!
★★★★★ 5/5
TrustpilotGoing that extra mile to help
Anna was simply fantastic! I was told the viewings on the property we wanted were full but Anna stayed late and I was able to view the property at last. With property in such demand I didn’t hold out much hope but our application was accepted and we move in today!
Trish · 11 November 2021
★★★★★ 5/5
TrustpilotI would like to say thank you to Debbie…
I would like to say thank you to Debbie Mead at the westgate branch. She has gone above and beyond, getting back to me instantly on all matters and going that much further, to ensure we are kept in the loop, communicating every step of the way. She is fantastic at her job.
Lucy · 16 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
