Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAnd still you Miles and Bar let the…
And still Miles and Bar let the drug dealing go on in the property they are meant to manage, they have now been reported for aiding drug dealers ,, they just turn a blind eye to the drug dealers at number 4 shorncliffe road folkestone.. the other residents have had enough.
Keith · 28 March 2023
Agent replied · 15 June 2024
Dear Mr Anthoney, We can confirm our Folkestone Property Management department takes this subject raised seriously and continue to manage the matter. Police are notified of criminal actions reported and these must be dealt with directly by the Police.
★★★★★ 4/5
GoogleAmy has been very helpful in many areas of my Tenancy
Simon · 22 May 2022
Agent replied · 26 July 2024
Thank you for your kind comments, Simon. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
TrustpilotMiles and Barr Folkestone
Found Miles and Barr Folkestone Very helpful and would highly recommend Zoe Bartlett She went above and beyond for us selling our house We left it in Zoe’s hands as we were out the country Very professional and safe in these times that’s important Thankyou Miles and BarrMr Mrs Neill
Diane · 11 February 2021
★★★★★ 5/5
GoogleAndrew has been excellent. Best person I have rented from ever - private landlord or estate agent. Moving on average every 2 years for >10 years with work. Thank you!
Georgina · 6 August 2023
★★★★★ 5/5
GoogleWe have only been renting a short while with Miles & Barr with Niamh being our property manager, it’s been a positive experience to let, since the start of our tenancy Niamh has consistently been helpful and responsive to our questions about the property we let, her excellent service has made our renting experience smooth and enjoyable. We highly appreciate her dedication and professionalism.
Thankyou
James · 22 May 2024
★★★★★ 5/5
TrustpilotThe tricky process of renting a house made easy
We have just found the tricky process of trying to rent a house for the next 12 months made considerably easier through Miles Barr. Natalie Heard, their Lettings Negotiator was professional, friendly and efficient and it has been a pleasure dealing with her and her colleagues.
Andy · 29 October 2021
★★★★★ 5/5
TrustpilotAmazing service
Amazing service, everyone I had dealt with went beyond and above. I regret not using them for my sale! I will be recommending them and would use them for a sale. thank youSpecial thanks to the dover branch. especially Louise Daly, Emily Stickler and Joseph Libby.
Curtis · 28 October 2021
★★★★★ 5/5
TrustpilotBrilliant agency that has been…
Brilliant agency that has been fantastically efficient, informative and responsive throughout our letting process. Holly Hill has been an amazing support, engaging, professional and knowledgable, and we have felt that we could really trust her to keep a good pace going with great attention to details. Recommend!
Amanda · 13 August 2021
★★★★★ 5/5
GoogleMiles & Barr is an incredibly polite warm, friendly agency. My experience with them so far has been very good.
Godchild · 22 May 2020
Agent replied · 16 June 2024
Hi Kathy,
Many thanks for your five star review. We are so happy to have provided you with a memorable experience.
All the best,
The Miles & Barr team
★★★★★ 5/5
TrustpilotAmazing
Debbie has been amazing from start to finish. Nothing was ever too much trouble! Very professional and knowledgable. Thank you Debbie 😊
Ray · 1 February 2024
★★★★★ 1/5
TrustpilotNever again. bad estate agent.
Absolutly apauling. Don't trust a word miles and bar say.Badly advised into I am sold auction through them. Told it would achieve over the asking price. They'll be 20 bidder. Miles and bar and Auctioneers lied . Didn't even get to auction just insulting offers and pressure to accept. Cancelled after it was a flop. But auctioneer and miles and bar arguing as to who's fault it was that it rolled into another month. But no resolution. Then recieved terms of cancellation. I can't believe these are legal. If viewer or ancestor , girl friends boyfriends or distant relative try to buy within 12 months they will rip seller off for 4.25% of the value sold. But privacy laws mean there is no posible way to check if a buyer falls into there terms.
Google · 23 May 2023
★★★★★ 5/5
GoogleHighly recommend estate agent. The whole team who I am currently liaising with have been incredibly helpful. Kayleigh has gone over & above looking for properties for us & keeping us updated. What you need as a buyer they answer the phone & don’t rush you , get back to you promptly with any of your enquires, keep you updated with anything that they consider to be suitable for you, which really is helping us with the buying process. We viewed a property recently where the agent had been there all afternoon it’s was cold and no where to sit yet he was friendly and had all the information we needed. 5 stars from us
Rob · 22 May 2023
★★★★★ 5/5
GoogleI recently approached miles and Barr Folkestone regarding renting a new house as we only had a short while to find one . We are so happy with the service we received from Shannon , she helped us so much to make sure we got accepted for a dream home although we faced a few obstacles she made sure she helped us and we got accepted . We couldn’t be more happy and could not recommend miles and Barr more . We posted on Facebook how amazing the service was and others also commented the same , amazing service. We are so happy Thankyou so so much to Shannon for all your hard work helping us xx now we can look
Forward to moving into our dream house , Thankyou so so much x
Charmaine · 22 May 2023
★★★★★ 5/5
GoogleVery helpful and lovely team! Everyone was always professional, knowledgeable and friendly, helped enormously with stressful experience of moving home! Sam was particularly great with his advice and ideas. Would highly recommend!
Irena · 22 May 2023
★★★★★ 5/5
GoogleI had to sell my great auntie’s house remotely. I picked these out of the many on Google, very pleased I got so lucky. They took care of everything but kept me fully informed and allowed me to make decisions. The service was amazing, and they sorted a lot of viewings in a short time and got everything wrapped up.
Thank you so much.
Ian · 22 May 2024
★★★★★ 5/5
GoogleWe have had a difficult journey with selling my partner's flat and buying our first home together. The professionals at Miles & Barr have been supportive, thorough, and prompt at every step. We felt like we were in safe hands during a stressful time. And now thanks to their efforts we finally have the keys to our new home and we couldn't be happier.
Danielle · 22 May 2024
★★★★★ 5/5
GoogleFlori was polite and professional and answered all our questions about the rental property. Very friendly
Steve · 22 May 2024
★★★★★ 5/5
TrustpilotDonna Bogard has been extremely…
Donna Bogard has been extremely sufficient and very professional sorting out any issues or concerns I have had. Very professional.
Lance · 29 February 2024
★★★★★ 5/5
TrustpilotVery pleased!
We have had a fantastic experience with Miles and Barr in finding our rental property. In particular, Holly was very prompt in giving extra information on available houses. We were very pleased with the help and assistance of Holly. She did a great job for us.
Nazli · 13 August 2021
★★★★★ 5/5
TrustpilotGoing the extra mile…
My partner is partially sighted and does not have the Internet Natalie Heard was so brilliant and talked things through over the phone at length it was so very helpful and all staff we dealt with were very helpful and professional thank you all
Alfred · 10 December 2021
★★★★★ 5/5
TrustpilotI have just exchanged on a property and…
I have just exchanged on a property and have to say that Becky White has been brilliant throughout the whole process.
Ben · 1 February 2024
★★★★★ 5/5
TrustpilotI recently bought a property via M & B…
I recently bought a property via M & B and the service was perfect throughout. Emily Stickler told me that she would contact me every week and as regular as clockwork she did. She chased all concerned and I know it would not have gone through in record time without her intervention. She is an excellent Ambassador for the Company and my gratitude goes to her and her team
Steve · 29 January 2024
★★★★★ 5/5
GoogleI rented a house through Miles & Barr for several years and never had any issues with them. When I checked out the whole process went very smooth. My property manager, Niamh Kennett, was always responsive, helpful and professional.
Evgeny · 17 May 2025
★★★★★ 4/5
GoogleVery good service. Good communications, helpful staff.
Brian · 17 May 2025
Agent replied · 17 May 2026
Hello Brian,
Many thanks for taking the time to leave us a positive review. We are glad you found our service to be very good and glad you felt our helpfulness and communications were excellent. Many thanks again and wishing you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
