Trusted Agent profile · Folkestone
Verified
★★★★★
1,352 reviews across 2 platforms
101, Sandgate Road, Folkestone, CT20 2BQ
Part of Miles, see every office.
Miles's office in Folkestone, at 101, is rated 4.5 out of 5 across 1,352 reviews on two platforms, including 536 Google reviews rated 4.7.
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Miles Folkestone won ESTAS awards in two years, most recently 2025.
ESTAS winner in two years: 2025, 2023.
2025 1 Best in Postcode ESTAS 2025 winners
2023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
Thank you for sharing your positive experience with us and for mentioning your sales progressor Emily. We are delighted you are happy with our service!
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
1/5
GoogleAfter working in property for 22 years dealing with estate agents on a weekly basis I don’t think I have ever come across such an inefficient and incompetent group of people who call themselves property managers as those who work in Miles & Barr in Folkestone, Kent. I can only speak from my own experience, but how they keep their jobs, I do not know. The mistakes they made were numerous and some costly. Whenever mistakes were made, there was almost never an apology, only a denial, excuse, or evasion. The tenant was in breach of her lease for almost the entire stay in the flat. Nina from Miles & Barr insisted in an email that, despite this, "We do not accept the tenant was unsuitable". I can say categorically I do not recommend Miles & Barr if you want your property managed.
Thank you for taking the time to leave a review, Annie. We do take customer experience seriously and although many of our Landlords are happy with our service, an unfortunate tale of events beyond our control has led to your disappointment. Honesty is important to us and if mistakes are made, we will always try and correct them in a fair and professional manner. If you would like to discuss this further, please feel free to contact me on 07803628279 or alternatively e-mail cx@milesand barr.co.uk. Mark - Customer Experience Manager.
1/5
GoogleEdit: your email will not accept an outside email address mark. Bought a property and moved from London when we visited it was lovely and clean after we bought it the whole place was covered in bird poo, miles and Barr said they would have it cleaned and had us send pictures etc then decided that they didn't want to have it cleaned after promising to do so. If you are responsible for a property you shouldn't let things like this happen and you should definitely not promise to fix the issue and then not bother.
Thank you for your comments, Richard. I believe my colleagues Lisa and John have been in contact with you recently. As discussed, we are more than happy to help and support you in any way you can. Thankyou for the feedback on the e-mail address, this has now been fixed and if I can help at any point you are also welcome to contact me directly. Mark - Customer Experience Manager.
5/5
GoogleFrom start to finish of my house sale, the Miles & Barr team were absolutely excellent - highly professional, friendly, helpful and responsive. Not to mention directing suitable viewers my way and SELLING my house for me quickly and efficiently. My grateful thanks go to Kayleigh especially, but I won't name any others for fear of missing anyone out, as ALL the staff contributed to making this an incredibly positive experience all round. After having had the same house on the market with another agent previously for more than a year, the MIles and Barr experience has been a breath of fresh air. Thank you a million times over to all concerned. HIGHLY recommended!
Thank you for your kind comments, Jane. It's great to hear that we were friendly and professional when dealing with the sale of your property. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleI have recently had the pleasure of viewing properties with Maddy and Georgina. I am a first time buyer, and they have made this whole experience so enjoyable and easy. They were very friendly and professional, going above and beyond to find out answers to any questions that I had. Such a lovely team of people, I would highly recommend their services.
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
1/5
GoogleAbsoubtly awful company, but arnt they all. (Estateagents) first we’re given the keys, moved in with previous owners belongings still there in black sacks and flat hasn’t been checked or cleaned. Toilet kept blocking, property management sorted this once, and the second time, third time we called in another instance and was told they knew all along it was broken but it would be a big job so they just left it till we complained again
5/5
GoogleMy property is under offer through Miles and Barr after an open day. All the staff have been very helpful, professional and empathetic. Especially Zoe who always goes that extra mile.
Thank you for your kind comments, Nicola. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager.
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
GoogleGood friendly service from all the staff.
Dear John, Thank you so much for taking the time to leave a 5 Star review. We are very happy you had a great experience with us and felt you could recommend us to others. We are here whenever you need us.
5/5
GoogleGreat Experience from Viewing, to Offers, to Sales Progression, to Completion. The Folkestone branch was so good with everything and went the extra mile multiple times for me. Thankyou Folkestone Branch!
Hi Luke, Thank you for your 5 Star review. I am glad your experience with our branch here at Folkestone was a good one. We wish you every happiness in your new home and thank you again for your feedback, the team will be over the moon to hear this.
5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
5/5
TrustpilotMortgage advice was brilliant!
We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!
5/5
GoogleDefinitely recommend these guys. Professional, helpful and friendly. They know the local market so well. A special thanks to Ross and Kayleigh for all your help. Fantastic to deal with. They get the job done....
5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
5/5
GoogleEven though we decided not to move in the end Miles and Barr gave us excellent professional services to be recommended.
Dear Sandra, Thank you so much for leaving us a 5 Star review. We work very hard to provide a high standard of service to our clients, hopefully you will come back to us if you do decide to move home at a later date.
2/5
TrustpilotNear a year of leaking
I moved into a property that had leaks and doors hanging off. The first leak was fixed after a week of dripping all in the bathroom. There was damp in my fitted wardrobes which is from the bath leaking. I moved in last October and this issue is still on going. I have been more than passionate… no duty of care for the people renting.
5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
5/5
GoogleEfficient, worked hard to match client and customer, resulting in some good offers and a very enjoyable, easy sales process. Well done to the Folkestone team!
Hello Phillip, Thank you for taking the time to leave us a review with your feedback. The team were very pleased to hear your kind words and we are glad you found our service and the experience to be very good, stress free and enjoyable, we really appreciate it. Wishing you all the very best.
5/5
TrustpilotLouise Daly has been absolutely amazing…
Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.
1/5
TrustpilotAvoid
Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Miles and Barr won Best in Postcode (CT20) at the ESTAS 2025 awards, its most recent, and ESTAS awards in one earlier year.
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