Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy sincere thanks to John Page and his staff at Miles and Barr in Folkestone for all they’ve done to sell my mother’s house. From the moment we asked them to proceed, everything progressed smoothly, and they got a good price for the house too. The team responded promptly to my enquiries and did everything they said they would do. I don’t live in Folkestone, so they also took care of opening the house for potential buyers, a surveyor, and so on. It’s a good team and it was a pleasure to do business with them.
John · 22 May 2021
★★★★★ 5/5
GoogleI am currently in the process of purchasing a property though Miles and Barr, and i have to say i have been taken back by the professionalism shown by the team and in particular Zoe, her attentions to detail in the locating a property which suited my particular style and preference along with my limited budget, was out standing, a world class performer in every way. I would highly recommend the agency whether you are local or from out of the area, their expertise and guidance will allow you to find the perfect home.
Andrew · 22 May 2021
★★★★★ 5/5
GoogleMiles & Barr were very friendly and supportive though my buying process. They were efficient from first viewing through to completion and always did their best to answer any questions with a timely and warm approach. Overall made the first time buying process feel a lot less scary!
Joshua · 22 May 2024
★★★★★ 5/5
TrustpilotI went with miles and barr to sell my…property. Excellent service
I went with miles and barr to sell my property and I am glad I did. My sales negotiator Debbie Mead was fantastic, she kept me informed through the whole process, she answered my queries promptly and always returned my calls. On completion day she went above and beyond, well done Debbie.
Debbie · 4 March 2024
★★★★★ 5/5
TrustpilotThe staff were through and ensured my…
The staff were through and ensured my case was dealt with efficiently. The staff were always friendly and answered any questions I felt needed to be asked. Moving is an overwhelming process but the staff made sure the process remained simple and made it clear what exactly needed to be done step-by-step to ensure a successful move. Overall I was very happy with the service provided and the staff should be commended for their dedication and patience.
Reece · 9 November 2021
★★★★★ 5/5
GoogleHaving just brought a property through Miles and Barr i would like to say thank you to Zoe who has helped us all the way the day we picked up the keys. Nothing was to much trouble, she arranged the viewings on the property, then helped to arrange keys so we could get the floors measured before we moved so the house will be ready to move in to.
Many thanks Caroline Main
Caroline · 22 May 2022
★★★★★ 1/5
TrustpilotStrange experience with this agent
Strange experience with this agent. We kept being told that viewers really wanted our house & then were offered a fraction of the asking price. They sent round a lot of viewers one of which offered 1/10th the asking price! Such a waste of our time. There was then a big gap with no viewings. A person then came round - offered 100K below asking & said they were a cash buyer. I did begin to wonder whether some kind of scam was in operation. We eventually took the house off the market & won't ever be going back to M&B
John · 18 March 2021
★★★★★ 5/5
Trustpilotexceptional services…
I have always had exceptional services with Miles and Barr letting agency. They are always extremely helpful and supportive with any matters that arise.
Victoria · 14 July 2026
★★★★★ 5/5
GoogleRoss has been incredibly helpful whilst starting my home buying journey, very friendly and made the process a little less daunting, thank you!
Abigail · 17 May 2025
★★★★★ 5/5
TrustpilotPerfectly managed Sale
Lisa was exceptional. There were many challenges along the way but she had the happy knack off keeping you calm and assured that things were moving in the right direction.House moves are never a walk in the park but it was a pleasure knowing I was in safe hands
Del · 18 April 2024
★★★★★ 5/5
TrustpilotGreat experience with Miles and Barr
We both bought and sold a property with Miles and Barr, downsizing from a four-bedroom semi to a two-bedroom bungalow in the next street. The staff at Miles and Barr were knowledgeable and helpful throughout the whole process, in particular Rebecca Gravener who was the progress chaser and saw everything to a successful conclusion.
Christopher · 3 January 2024
★★★★★ 5/5
GoogleI would just like to say how helpful and professional our Property Manager, Niamh Kennett has been. She has always been on the other end of the phone whenever we have
a problem and she dealt with it quickly an efficiently. A great asset to your company.
Jacky · 22 May 2024
★★★★★ 1/5
TrustpilotAppalling and shocking Estate Agent…DO NOT USE
Appalling and shocking Estate Agent that should not be in business and should be closed down. I cannot begin to describe the awful service provided by this estate agent. They never act in the owners behalf and carry out illegal practices, such as releasing a deposit to tenants before they have ended tenancy and check out is completed -which is breach of contract! Throughout the whole experience they have never acted in my interests and have always gone against what I have asked, despite me being a loyal customer for over 10 years. They are condescending, rude and no help whatsoever always belittling me on the phone, making me sound like my requests were stupid and that they were not going to complete these for me. Please read all these reviews before instructing them - we all cannot be wrong!!!!! They have caused me untold stress in an already stressful situation with a nightmare tenant that they RECOMMENDED to me and pushed for the tenancy. Please please do your research on these 'cowboy' agents.
Elle · 5 April 2023
Agent replied · 15 June 2024
We are very disappointed to read your review and we are sorry to hear you feel our service didn't meet your expectations. However, we do not think that it is a fair reflection of the events and our service. You had a sale and your tenant refused to move out which meant you lost your sale. We carried on trying to find the tenant a property to save you the cost and time of going to court. We eventually found the tenant a property and the day before she was due to move she advised she wasn’t able to get a deposit for her new property. We advised that you had a choice in either to gain possession of your property quickly then it might be in your best interest to release the deposit held on your property, to enable the tenants to move out. The other choice we gave was for you to start possession proceedings and regain possession of your property in 4-6 months time. As speed was of the essence, you chose the option of releasing the deposit, meaning the tenant vacated. Subsequently, the tenant has not left the property in the best condition and has taken an appliance. We are sorry that you feel this way but we felt it only fair to give you the options and advice on both scenarios and ultimately let you make the choice that would best suit your circumstances. We do not recall you advising at any point over the years of management that you were disappointed in our service. We do understand how disappointing it is to find the tenant left the property in such a condition.
★★★★★ 5/5
TrustpilotMiles and Barr have been an excellent…
Miles and Barr have been an excellent team to work with, they have helped amazingly with both buying and purchase. Constant updating, and more viewings, if compared… And thanks to Becky White also with chasing up with the correspondence between solicitors, and rushing things up. Thanks, amazing job. Over all a wonderful experience.
James · 12 January 2024
★★★★★ 4/5
TrustpilotI was greeted by a friendly…
I was greeted by a friendly professional greeting from Jake Chamberlain at 1 Kentmere Avenue.Jake made sure that I saw all of the property and answered all questions asked with confidence and knowledge of his role and was respectful of the property asking if the garden could be last bit viewed to protect the carpets from dirty footwear.Jake remained friendly and professional throughout the tour.I was happy with the experience.Thank you.Tina Perks
Tina · 11 May 2022
★★★★★ 5/5
TrustpilotNiamh is the agent managing our rental…
Niamh is the agent managing our rental property. We have worked with her previously and we’re delighted when she was allocated to us again. She is extremely proactive, efficient and helpful, all assets you would hope to find in a letting agent.
DrPeeplow · 6 August 2024
★★★★★ 5/5
TrustpilotThank you Louise Daly!
Thank you Louise Daly!The whole experience, from viewing the property to purchasing it, was great. Louise was excellent as our sales progressor, always available, returned our calls promptly and nothing was to much trouble for her - even the most trivial of questions! We really appreciated all her help and support.
PF · 7 February 2024
★★★★★ 5/5
GoogleNiamh is our letting agent for our rental property. As landlords we look for efficiency, quick response to email and effective management. We get all of these and she is by far the best agent we have worked with. Highly recommend.
Alpine · 10 August 2024
★★★★★ 1/5
TrustpilotPoor customer service
My first time dealing with a property company and it was not the best experience. I was looking to relocate to England, contacted them and made them aware that I am in Scotland so I would prefer a video viewing. However, I was strongly advised against it and was told by a member of staff that it was "unusual for us to let a property without a viewing". Fine, we arranged a viewing the following week. There were multiple confirmations, even one a day before the viewing was supposed to take place. Bearing in mind, I travelled more than 700MILES for a viewing, that was how sincere I was. I got a phone call on the day the viewing was supposed to take place, saying that the property was rented out. A short apology over the phone but there was no other recommendations as to what they could offer while I was there. I was really angry having spent hundreds on my travel and accommodation for nothing. Very irresponsible of them I would say. Does not have to take a first timer to know that this kind of service is unacceptable.
Lim · 7 September 2020
★★★★★ 5/5
TrustpilotBuying our first home through Miles & Barr
We brought our first home through Miles & Barr Cliftonville, we always found the staff to be friendly & helpful. Whilst arranging viewings staff were very good at finding houses to match our needs as a family. All the staff at Cliftonville office were extremely helpful especially Alice Fridd & the manager Joe Bull. Our review is mainly based on Louise Daly our sales progressor. Louise went above & beyond to help & guide us through the whole process. Due to Covid-19 our sale went over the normal timescales & Louise was amazing throughout the whole process. Louise always replied promptly to my emails & was there to reassure me when it felt like we would never exchange. I am so grateful to Louise for everything she has done for us since our offer was accepted on our first house on February 1st, It is now the end of August & we are finally in our new home!!
Xxsammyxx1989 · 27 August 2020
★★★★★ 5/5
GoogleGreat team. They helped us secure our dream house as soon as it came to market and pushed really hard to get a packed out open day for the sale of our house. I'd highly recommend them!
Mike · 17 May 2025
Agent replied · 17 May 2026
Hi Mike,
Many Thanks for your 5 Star Review. I hope you are settled in to your new home and loving it! It was a pleasure to work with you and the team will be over the moon to hear your feedback.
★★★★★ 5/5
GoogleFrom looking at properties , to finding the one , we was looked after and helped all the way through the process and can not thank them enough for there time and helpfulness during purchasing the property.
Rich · 17 May 2025
Agent replied · 17 May 2026
Hello Rich
Thank you for your 5 Star Review. I am glad the team were able to help you with your purchase and that you felt supported all along the way...that is what we are here for! Wishing you all the very best in your new home.
★★★★★ 5/5
GoogleHad a viewing with Naomi. Lovely lady and very welcoming. Thankyou
Chantelle · 23 September 2026
★★★★★ 1/5
Trustpilot£60 wheeze to get verified is not helping sell your home
As an investor, their idiotic £60 charge to get a customer verified means I wouldn’t even view a property with them. If looking to use them to sell, don’t, they are clearly more interested in cheap wheezes to make more money than getting the best price for your property. They make enough from their commission to cover this cost.
Bryan · 22 June 2024
Agent replied · 22 October 2024
Dear BryanWe take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
