Miles and Barr reviews in Folkestone

★★★★★ 5/5

Trustpilot

From the first day we viewed our to be…

From the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service. Emily Stickler was absolutely fantastic. She kept us updated throughout the entire process, and as first time buyers she was clear and explained every step along the way and what to expect and when. She communicated efficiently with our solicitor and the ongoing chain and kept us all up to date with regard to the various hoops we, or the vendors had to jump through to move things along. Emily made the house purchase as stress free as possible and we really are thankful for her.

Carrie · 8 September 2021

★★★★★ 5/5

Google

Our experience with Miles&Barr has been excellent. Efficient process, excellent communication and very clear guidance. Emily went above and beyond to help us through the process and we could always rely on Emily to give us an update even if we hadn’t yet heard from our sale agent or solicitor.

Andy · 17 May 2024

★★★★★ 4/5

Trustpilot

Great communication with all parties

Although the sale took a very long time to complete, the support from Louise Daly and the Miles & Barr team meant we always felt looked after.Louise was our main contact during the sale and was incredibly helpful throughout. She worked hard to maintain the momentum of the sale, particularly as it continuously seemed to be stalling due to slow solicitors. She was always fast to respond, even out of hours. She was polite, friendly and knowledgeable. Without her support, I'm sure the sale would have taken a lot longer to complete.

Emma · 22 August 2021

★★★★★ 5/5

Trustpilot

Professional Service

Blake arrived prepared for the initial visit, and took measurements throughout the house. We explained we had other appointments but as his agency had come recommended we would probably list with Miles & Barr. He accepted this with good grace, and returned to complete the contract once the other agents had visited. There was a better percentage fee offered by one of the others and our fees were adjusted to come into line with that more favourable rate. The house sold on the first day it was marketed.

Lyn · 10 August 2021

★★★★★ 5/5

Trustpilot

A genuine Estate Agent who cares about their customers

I had been searching for a new home for a good few months, approached every estate agent possible & wasn't having any luck. Was beginning to give up hope when I literally struck gold at Miles & Barr when I received an email back from the lovely Holly Hill. I explained my situation and my search criteria and she took it upon herself to go over and beyond to help me find what I was looking for, providing me with options and really listening to my needs. She had the patience of a saint answering all my questions and explaining the process. I really felt like she cared about myself & the landlady and ensured we were the right mix. Totally recommend Miles & Barr especially Holly. Thank you so much. You really did restore my faith in the rental market at a really tricky time.

Anita · 9 August 2021

★★★★★ 5/5

Google

Excellent experience, house put on the market within 2 days, sold within 5 days. There were problems at the top of the chain, also issues with solicitors holding up the process. Barry Sweetman was a huge help in dealing with the issues and advising on what action to take when it got difficult (which it did several times! ). His many years of experience became v valuable. Other team members, also helpful and responsive. Would definitely recommend and good value.

Julie · 6 August 2021

★★★★★ 5/5

Trustpilot

Can't give anything but10 out of 5!

Can't give anything but10 out of 5!! Anna is a credit to M&B!! The process has been made so much easier with her help! The process has been speedy and most of that is down to Anna's protection approach to what is quite a stressful time! We, recently have had a very poor experience with one of your competitors and so was refreshing to find that letting agencies are NOT all the same! Thank you. Kevan powell

Kevan · 28 January 2022

★★★★★ 5/5

Trustpilot

Thank you Miles and Barr, Folkestone

I am very happy with the service that Miles and Barr provided. The whole process of selling the property went very smoothly. The staff dealing with the sale were professional, approachable and efficient, keeping me updated on developments in the process.My initial contact was Sam Fogarty who impressed me with his knowledge and enthusiasm and whose advice I welcomed. My subsequent contacts with Katie Powell and Abygail Kidd-Scott were also very positive. I hope I haven't missed anyone, but if I have, I can only reiterate that I have been most impressed by the team and am grateful to them for bringing the house sale to a successful conclusion.

David · 4 July 2021

★★★★★ 5/5

Trustpilot

Would highly recommend.

DezUrwin · 6 May 2026

★★★★★ 5/5

Trustpilot

Property sale

As his executor, I sold my late father's house through Mile & Barr. The sales team were 'on it' right from the start resulting in a buyer being found within days of the property going on the market. So, well done to Matt Brisley and all involved. Debbie Mead was then responsible for progressing the sale which she did admirably - on the case of those dragging their heels when necessary and keeping me up to date throughout. Thank you.

Nicholas · 25 June 2021

★★★★★ 5/5

Trustpilot

Couldn't have asked for more...

Couldn't have asked for more from Miles and Barr with our house move. Tom Philbrick and Debbie Mead looked after us so well despite hiccups and delays along the way. Debbie was brilliant, she brokered some difficult conversations, kept us updated at all times and it was clear that she had our interests at heart. I really felt that I could talk to Debbie, she was always available and very receptive to our needs. In addition, throughout the house searching process and subsequent negotiations when we had found a house, Tom was also really helpful; he explained all the transactional small print clearly, was very respectful when he came in to our home and managed to get the property we wanted at the right price for us. All in all the whole team were superb, thank you :)

Dan · 25 June 2021

★★★★★ 1/5

Trustpilot

Shocking complacency and incompetence

Goes back to November when I accepted an offer for my house from a company that it turns out wasn't even formed yet.Progression 'team' did nothing until mid January. Jodie Winch seems to be the entirety of the 'progression' team. Utterly unfit for purpose. Acknowledged communication failures..... nothing heard for another month. Nothing changed. All the chain worked towards (and were ready as agreed) the end of March..... not Miles and Barr. No communication, no checks that this was a viable buyer, no due diligence. It appears that their mortgage wasn't applied for until mid Feb !!!Drifted to end of first stamp duty holiday. Nothing happened. Buyer is now clearly totally unwilling to complete the sale. Drifted towards second stamp duty holiday. Nothing happened. Whole chain eventually collapsed. Incompetence, lack of communication, apathy, no due diligence, acknowledged failures not corrected, un-interested management.Shocking, upsetting experience and the end of my mums' dream move. Avoid, avoid, avoid.

Tim · 17 June 2021

★★★★★ 5/5

Google

I’d like to pass on my thanks to Zoe in your Folkestone office. I work in London and have long been interested in properties in Folkestone. Zoe was very courteous and clearly had very detailed local knowledge about the town and surrounding area. She was able to provide lots of insight and suggested appropriate properties to view. Importantly she was even able to answer our questions about local schools - this was especially important and went beyond our experience with other estate agents. I would have no hesitation in recommending Zoe to friends or colleagues. Thank youPositiveResponsiveness, Professionalism

Pete · 17 June 2021

★★★★★ 5/5

Google

Just wanted to say a huge thanks to all the team at Miles & Barr in Folkestone - they were all brilliant during our recent house purchase, especially Ethan, Jodie and Sam. We always felt like they were looking out for the best for us and I really feel like we’ve found it in our lovely new home. Excellent service, communication and just all round great people to deal with, who are all very experienced and knowledgeable about the market. Really appreciate it and wouldn't hesitate to recommend!PositiveResponsiveness, Quality, Professionalism

Paul · 17 June 2021

★★★★★ 5/5

Trustpilot

Professional service , diligently executed.

Emily has been my contact at Miles and Barr. I was buying my next property through them. I have received excellent professional service with good communication and support when it was needed. My sale was in a long chain and Emily chased right back to the beginning and kept me up to date with progress. She was honest about progress unlike some others I was dealing with. She checked in with me regularly and responded quickly when I contacted her. I would use Miles and Barr again.

Valerie · 16 June 2021

★★★★★ 1/5

Google

Avoid this agent. We were think of listing our property and had appointed a couple of agents to visit. When we notified Miles and Barr that we had chosen another agent their first response was " oh but you still want to view our properties?" Implying it was an issue to do this without listing with them. I didn't realise they were your properties? I thought they were your vendors? This awkward conversation totally vindicated my decision to not use them to buy or sell. Theyre supposed to act in their vendors interests, not in their own interests. Knowing that they could put potential buyers off who wouldn't list with them is not what you should accept, if you're selling your property.

Gene · 22 May 2023

★★★★★ 3/5

Google

General experience was good. Post acceptance of our original offer there were a few times when we were dealing with a number of different people in the M&B office in our designated sales progressor's absence, who (naturally) were not as familiar with our particular purchase, which led to some frustration and inefficiency in the process. During re-negotiations we felt like we were on the receiving end of some hard selling techniques, for example calling us with an offer from the vendor but putting the phone down as quickly as possible without giving us the opportunity for discussion. However, we did appreciate the support throughout the process in getting the various additional surveys we were advised to completed.

Anna · 22 May 2023

★★★★★ 5/5

Google

The team at Miles & Barr Folkestone, along with some of the Exclusive team have been great throughout the whole sale process. From the outset, John was confident in achieving a sale value that was above what other agents were valuing at, as he saw the potential marketing opportunities that others did not see. Throughout the viewing stage, Ollie, Sam and Ethan kept us well informed on progress and in the end we secured an offer above the asking price, which was really good news. The whole team were thoroughly professional throughout and were a pleasure to deal with. Congratulations Miles and Barr on a job well done! Thank you.

Paul · 22 May 2021

★★★★★ 5/5

Google

My family and I have been considering moving to Kent for quite some time and we have recently expanded our search to the Folkestone area. I’ve mainly dealt with Ethan so far and he has been so helpful with my search by giving me information about the local area. He’s kept me in the loop with all the properties they have coming to the market and even got me to see a few before they’ve even had details made. Really enjoyed dealing with Miles and Barr so far and I’m loving their proactiveness.

Luke · 22 May 2021

★★★★★ 5/5

Google

found miles and barr Folkestone very helpful and would highly recommend Zoe Bartlett , she went above and beyond for us selling our property ,we left it in Zoe,s hands as we where out of the country very professional and committed which is important in these trying times all the other staff we encountered were also most helpful ,friendly and efficient and we would not hesitate to recommend this team if you are thinking of selling much appreciated and thank you all sincerely Gordon and Dane Neill .

Gordon · 22 May 2021

★★★★★ 5/5

Google

I’d like to pass on my thanks to Zoe in your Folkestone office. I work in London and have long been interested in properties in Folkestone. Zoe was very courteous and clearly had very detailed local knowledge about the town and surrounding area. She was able to provide lots of insight and suggested appropriate properties to view. Importantly she was even able to answer our questions about local schools - this was especially important and went beyond our experience with other estate agents. I would have no hesitation in recommending Zoe to friends or colleagues. Thank you

More · 22 May 2021

★★★★★ 5/5

Google

Just wanted to say a huge thanks to all the team at Miles & Barr in Folkestone - they were all brilliant during our recent house purchase, especially Ethan, Jodie and Sam. We always felt like they were looking out for the best for us and I really feel like we’ve found it in our lovely new home. Excellent service, communication and just all round great people to deal with, who are all very experienced and knowledgeable about the market. Really appreciate it and wouldn't hesitate to recommend!

Paul · 22 May 2021

★★★★★ 5/5

Google

Miles and Barr have been extremely helpful throughout my house hunt. They are very professional and covid-conscious in these times, including requiring potential buyers to do a financial screening before arranging any property viewings. As an American trying to get my head around the way the UK market works, their assistance with mortgage and solicitor advice has been invaluable. Ethan has been great to work with. Excellent communication, and always willing to move things around in the diary to work out a viewing schedule that suits everyone.

Shelby · 22 May 2021

★★★★★ 5/5

Google

Choosing Miles & Barr as my agent was the best decision I could have made. The entire process from valuation through to securing the sale was smooth, slick and professional. From putting me in touch with solicitors to pricing guidance. The team went above an beyond with sharing their knowledge and expertise an I fealt fully supported every step of the way. They really do provide a fantastic service. Special thanks to Sam Fogarty for all his hard work, an a HUGE thank you to everyone at Miles & Barr. I Could not recommended this team more highly. Rupert

Rupert · 22 May 2021