Miles and Barr reviews in Folkestone

★★★★★ 5/5

Trustpilot

Amy Whiffin - Folkestone Branch

My wife and I would like to thank Amy Whiffin of the Folkestone branch of Miles and Barr for an extremely pleasant and professional 3 years in charge of our rental property. Throughout our time, Amy listened and dealt with any issues we had promptly and professionally. Any time we spoke or met, she was a pleasure to meet and converse with. If you are looking to rent property in the Folkestone area, we would highly recommend Amy as an agent. Thank you

Steven · 9 May 2022

★★★★★ 2/5

Google

2 stars because some of the team that I dealt with, were pretty good (otherwise I'd be pushed to do even 1 star). Don't recommend them overall though. Things started out great, they found me buyers (3, 2 which fell through but not their fault, 1 had an expired mortgage offer-so that should have been checked). Found communication to be infrequent and I had to chase them myself at times. They had the property for a year, so I gave them ample opportunity. Biggest issue was when I switched agents they used dishonest tactics to keep my business. Said they have buyers (pretty sure they didn't) said the property could be upped in price (seriously, in this market?). Said I needed 2 weeks notice (already given 3 months previously). It took a lot of calls and emailing to get my property removed from rightmove under their banner (and I know from experience it can be done in 5 minutes) Its a shame as the team are friendly and resourceful. We have a 2nd property to sell but I'll be looking elsewhere for that sale now. My advice? Stay away from these big corporate Estate Agents, go with the smaller ones.

Tracey · 20 October 2023

★★★★★ 5/5

Trustpilot

Super helpful, thank you Callan!

Callan showed us around a few properties in Folkestone and was so helpful. We are first time buyers so had lots of questions and uncertainties but he made us feel at ease and understand the process much better. As well as first time buyers, we are relocating from London to Folkestone, he gave us helpful tips about the area which made us even more excited to move. Very pleased we had Callan as an agent and our experience of Miles and Barr has been fantastic.

Rachael · 13 April 2022

★★★★★ 5/5

Google

Great customer service, not good customer service, great customer service, totally focused on my needs, Emily kept me sane during the stressful process, with relevant information, and kind words

Anthony · 17 May 2025

★★★★★ 1/5

Trustpilot

Do Not Use Them

I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.

Janice · 2 October 2023

★★★★★ 5/5

Trustpilot

Thanks M&B Westgate

As Executor of her Will I have just completed the sale of my mother-in-law's flat using M&B's Westgate Branch. Throughout the team were excellent. There were some frustrating delays as always seems to the case but I was proactively updated on all developments by the whole team. Special mention goes to our Progressor, Debbie Mead who was excellent. She really seemed to "own" the result for the family given that the Estate proceeds could not be distributed until the sale was closed. The level of focus was much appreciated given that she must have had other transactions to manage. I would thoroughly recommend the whole team.

Robert · 16 March 2022

★★★★★ 5/5

Trustpilot

Amy Whiffin - Amazingly helpful!

Amy Whiffin is the most helpful, patient and understanding agent ever. We have dealt with her since she was at Advanced lettings and her professionalism and drive to help and always find a solution to a problem is a credit to her. She always has the time to give when you call (and sometimes I do drive her mad I'm sure), but she is always ready to listen. Amy is time effective and we never have to wait very long for a response. A credit to Miles & Barr.Thanks for everything Amy!!

Julia · 16 March 2022

★★★★★ 5/5

Trustpilot

My interaction with officers of the Miles and Barr

My interaction with officers of the Company to manage our 5 properties has been praiseworthy and they are prompt and helpful.

Dr · 9 September 2026

★★★★★ 5/5

Google

Ross was amazing. Even though he was busy as it was a Saturday he showed us 4 extra properties. He organized the keys and viewings efficiently, with no fuss... He really went above and beyond to assist us. Also Kayleigh was very helpful on the phone and very knowledgeable. Thanks so much x

Barefoot · 22 May 2024

★★★★★ 5/5

Trustpilot

Very pleased with service all the way to completion!

We recently bought a property through M&B. The viewings and information were excellent quality, and we were particularly impressed by the service of sales progression which kept the process moving to a close efficiently and ironing out any wrinkles. Thanks to Emily Stickler particularly for this. We would have no hesitation in recommending Miles & Barr.

Richard · 25 March 2024

★★★★★ 1/5

Trustpilot

Disgusting how they treat pensioners

Disgusting how they treat pensioners. My poor mum was reduced to tears many times by these people. They laughed and made vile comments her earnings while selling the house she lived in. My mums clean her house every day and yet they gave a bad report on her with fair and poor grades over a couple of washable marks on the plug socket and windows. These are nasty people with no manners but I'm sure you will be treated great if you have alot of money

Ryan · 21 September 2023

★★★★★ 5/5

Trustpilot

We are purchasing a property through…

We are purchasing a property through Miles and Barr and Lisa Cook (Sales Progression Manager) has been great to deal with. We’re unfortunately in a very long chain and she’s taken all of the follow-ups off our plate and ensured it’s been as smooth as possible - not an easy task in a lengthy chain. Thanks Lisa!

Aleisha · 28 February 2024

★★★★★ 4/5

Trustpilot

Friendly, professional and knowledgeable

A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.

Annetta · 31 January 2024

★★★★★ 5/5

Google

The service we received from Miles & Barr was exemplary. Sam and Kayleigh were particularly helpful, nothing was too much trouble and we felt in very safe hands.

Joanne · 17 May 2025

★★★★★ 5/5

Trustpilot

Miles and Barr have been so impressive

Miles and Barr have been so accommodating and professional.

Mr · 14 April 2026

★★★★★ 5/5

Trustpilot

For selling

Firstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are:Their fees are standard and dont seem excessive considering our sale price.Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.We never felt pushed or rushed into making a decision.And finally, we would definitely us Mile & Barr again.

Chris · 25 January 2022

★★★★★ 1/5

Trustpilot

STAY CLEAR !Please be careful of this company

Please be careful of this company. They are wicked and conniving thieves. They came into our home with glossy brochures, and you know what the saying is!! mouth and no actions, not one person walked through the door, they done nothing but fobbed us off, saying that we had a viewings, and then at the last minute they said that the customers cancelled, but I knew that they were lying they took our money which was over £200 for the photographs and took our money for the ID checks charge us over £70.00 when other companies do this for free. It was all about money. We had to pay the agent guy £100 cash at the premises too. They said that they would do a deal and put the property up for 12 weeks, but they lied. It was put up for 20 weeks they didn’t sell. They just kept fobbing us off. All they wanted was our money. STAY CLEAR OF THESE ROBBERS & do the decent thing shop elsewhere. We hope that we’ve lost them a few customers from this review. We have let the local authorities know about this. Reply well you have - My partner & you won’t look into anything as your unprofessional- I will get my partner to put her review down when her email is updated - you have all her details

John · 5 September 2023

★★★★★ 1/5

Trustpilot

Absolutely poor service

Absolutely poor service. We recently moved out of Tannery Square, managed by Miles and Barr and are being charged a ridiculous fee for normal wear and tear and are being asked to pay for a professional clean despite cleaning the apartment. The agency is keeping over 40% of our deposit and refuses give our deposit back. Furthermore, they initially tried to charge us for items "missing", which were simply left in the closet. Poor service and incompetent handling of our move.

Akif · 30 August 2023

★★★★★ 5/5

Google

Absolutely lovely lady Naomi showed me around an apartment today. Very informative and was able to answer my many questions :) thank you so much x

Kira-jayne · 29 July 2026

★★★★★ 5/5

Google

Miles and Barr have been fantastic throughout our house purchase process - particularly Kayleigh who held most of our viewings and has always been friendly, professional and very helpful! She's been really responsive throughout and kept us well informed, which we've appreciated as first-time buyers.

Kate · 22 May 2022

★★★★★ 5/5

Trustpilot

The kindest letting agents!

This is our first time moving and we were very nervous about the whole process, however Natalie made it a breeze! She was so kind and didn’t make us feel like we were at a disadvantage for being newbies to the moving process. She kept us up to date throughout the whole process and now we’re just waiting for the references to go through and we’ll be moving into our first place! So excited and cannot thank Natalie enough for making it such a speedy and easy process.

Chloe · 11 December 2021

★★★★★ 1/5

Trustpilot

Disappointing

Engaged the services of the Folkestone branch, initially to sell my property and then to let it. Communication was zero, the sales team never called me once!!! Lettings were not much better, never informed me as to cancellations or viewings.Very disappointing, Estate Agents do not generally have a good reputation and the lack of customer service I received vindicates this.Christine

Customer · 21 November 2023

★★★★★ 1/5

Trustpilot

Awful agent

Awful agent, i will never be using them, they price properties way to high and nowhere near where what they are worth, when you submit offer they laugh at. All properties are 1st listed at 300k weather its worth that or not. Customer service is disgusting, they dont send you houses which are suitable like they say they will. They do not like working with you and when they acually send you houses that say will accept your offers all of a sudden when u offer it isnt accepted. They also ignore emails when you send them. They also do not ask you for your finances when you submit an offer. This has been on going since 1st of july 2023I contacted the manager as requested by phone and email and never heard back, so clearly didnt want to resolve my issues

Emma · 13 August 2023

★★★★★ 1/5

Trustpilot

Deliberately overpriced, appalling customer service

Deliberately overpriced the property to get the business. Then spend their time trying to get us to reduce it. Promised to update us every two weeks, only received one update in the whole 22 weeks I wasted being with the. No feedback whatsoever on viewings. Do not respond to emails, customer service is appalling. Then when you finally manage to get out of their contract they have the gaul to send an email reminding you of your contractual obligations completely ignoring the fact that they had failed on every front to meet theirs.

Kathryn · 7 August 2023