Miles and Barr reviews in Folkestone

★★★★★ 1/5

Trustpilot

Never use again - Steer clear

Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.

THLCH · 27 October 2023

★★★★★ 5/5

Google

I have been letting my property through Miles and Barr for a year now, and I have found them to be a very professional and helpful Company. I would especially like to thank my Property Manager, Niamh Kennett for her professionalism and kind hearted approach towards managing everything for me. Niamh is an excellent PM and I couldn't have asked for a better service. Thank you so much. Mike G.

Mike · 22 May 2024

★★★★★ 5/5

Google

Thanks to Nina and team at Miles and Barr Folkestone letting management. They resolved a potentially acrimonious rental dispute in a way that is fair to all sides and were always on the case and very good at staying in contact and keeping us updated.

Tony · 17 May 2025

★★★★★ 5/5

Trustpilot

5* service and support from all at miles and barr.

From putting the flat on the market with sam to the final day the staff at miles and barr have been fantastic.

Kat · 12 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Debbie

Debbie, help me through this process very well as this property was my family Home and it’s been a difficult time to sell the property. Step by step kept me informed.

Tracy · 14 October 2026

★★★★★ 5/5

Trustpilot

Information request

Louise provided the information I needed very quickly and with minimum fuss

Tim · 21 July 2026

★★★★★ 5/5

Google

Thanks to Georgina for showing us around the house for sale, which we really like. We'd like to say that Georgina is a real asset to your office -- explaining the history of the house etc. We loved her enthusiasm and professionalism. Top marks!

Peter · 17 May 2025

★★★★★ 5/5

Trustpilot

Highly commendable service

They made the whole process from viewing to completion seamless and we were carried along each step of the process.

Bisilola · 23 May 2026

★★★★★ 5/5

Google

Our house purchase was made much smoother by the expertise of Emily Stickler. She was calm, professional and efficient at all times. She communicates well and I highly recommend dealing with her.

Claire · 16 February 2026

★★★★★ 5/5

Trustpilot

Thanks FOR GREAT SERVICE LOUISE…

Thanks FOR GREAT SERVICE LOUISE WASHFORD. WE APPRECIATE YOUR GREAT SERVICE.

MERDUK · 21 July 2026

★★★★★ 5/5

Google

Just wanted to say I viewed a couple of properties in Folkestone yesterday with Jordan (Folkestone branch), he was very helpful and answered all our questions and had all the relevant information available. The team are very responsive to calls and follow ups. Thank you Miles & Barr.

C · 17 September 2025

★★★★★ 1/5

Trustpilot

The worst estate agents I have ever…

The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!

Jean-Francois · 27 June 2024

★★★★★ 5/5

Trustpilot

Great job

Becky provided a great service and was easy to communicate with 😁

A · 1 July 2026

★★★★★ 5/5

Google

Jodie has been an amazing contact to have and has communicated in a timely manner. I also want to shout out to Kayleigh from the Folkestone office as she also has supported on the times Jodie wasn’t working. They are both so lovely to talk to and have a great way of putting minds at rest. I know it’s been a complicated few weeks with dates changing but all effort was put in to put me at ease. Thank you so much for your support. I really appreciate it.

Stefanie · 17 June 2023

★★★★★ 5/5

Trustpilot

Miles and Barr were great to deal with

Miles and Barr were great to deal with. They made what can be a stressful experience (buying a property) much easier and very smooth. Emily Stickler, the member of staff assigned to my purchase, was excellent. Regularly checked in with me and a good communicator which meant any possible problems were resolved quickly. I don't intend to buy or sell another property but I would use them again, definitely, if I did.

Leigh · 3 January 2024

★★★★★ 5/5

Trustpilot

Very helpful and knowledgeable

Daniel · 20 August 2026

★★★★★ 5/5

Trustpilot

Excellent customer service and always…

Excellent customer service and always there to answer any queries.

Ms · 10 July 2026

★★★★★ 5/5

Google

I had a really positive experience selling our house with Miles & Barr. Kudos to Kayleigh Turner, who was absolutely lovely to work with, friendly, professional, and above all, trustworthy. Kayleigh supported us through the entire process, always keeping us informed and making everything as smooth and stress-free as possible.

Laura · 17 July 2025

★★★★★ 5/5

Google

We bought a house through Miles & Barr Folkestone and cannot recommend them highly enough. The entire team were supportive, knowledgeable and patient throughout the entire process. Sam was our main contact and was an absolute star we felt supported at all times and never pressured, he made himself available for visits and questions as and when needed and was delightful to deal with. Jodie who helped us through all the legalities and paperwork was also a credit to the company. A truly great team and we are so happy with the house and our experience with the guys that got us here.

Lucy · 22 May 2023

★★★★★ 5/5

Google

This agent listens to you and is happy to be customer lead after a valuable discussion process. There is a dedicated person at each stage of the sales process who is contactable over the phone. If they are on holiday there is automatically someone to pick up their role. The most outstanding part for us was Katie’s ability to constantly chase all three parties involved in the process to make sure that the exchange happened. She was outstanding at her role and went way beyond what one would expect.

Clare · 22 May 2023

★★★★★ 5/5

Google

We cannot praise Miles and Barr enough, they have gone over and above selling my Mother’s property, handling her case with sensitivity and kindness as she is in her 80s. They have found a buyer within 3 weeks. Special thanks go to Beth who has been a complete star, 5 star in fact. She has worked so hard for us, showing us properties and handling the open days. She is knowledgable, friendly, hard working , dedicated and enthusiastic. John put us at ease when he valued the property too, obviously very knowledgeable and friendly and Kayleigh has been extremely helpful. All staff have been great! Highly recommend Miles and Barr, I’ve used them before and would use them again.

Sharon · 22 May 2023

★★★★★ 5/5

Google

Kayleigh Turner This email is to say, thank you for all your hard work on the sale of our property. You went above & beyond your remit. We feel that without your excellent input the sale may have fallen through. At every stage you gave us confidence you would deliver on what you said and communicate back to us. In addition you always replied to messages left for you. These are sadly rare qualities these days. You did this even when the buyers solicitor seemed to have gone AWOL and the buyer’s requested timescales started to slip. Its easy to deliver good news but you didn’t shy away from the hard to give messages either. You handled everything in a polite, efficient, friendly, calm and professional manner. Even when Covid took out many of your colleagues leaving the office short staffed, you stayed on top of the chasing of this sale. You are a credit to Miles & Barr.

Colette · 22 May 2023

★★★★★ 5/5

Google

Jodie has been an amazing contact to have and has communicated in a timely manner. I also want to shout out to Kayleigh from the Folkestone office as she also has supported on the times Jodie wasn’t working. They are both so lovely to talk to and have a great way of putting minds at rest. I know it’s been a complicated few weeks with dates changing but all effort was put in to put me at ease. Thank you so much for your support. I really appreciate it.

Stef · 22 May 2023

★★★★★ 5/5

Trustpilot

We bought our property through Miles &…

We bought our property through Miles & Barr and they kept us well informed throughout the process. I had fortnightly updates on the entire chain and weekly updates as we headed towards completion. The calls and emails were both informative and reassuring. They made a stressful process much smoother. Suzanne Bearden was our contact and she was great, cheerful and up to date with all the information she provided. Thank you.

Louise · 4 January 2024