Miles and Barr reviews in Folkestone

★★★★★ 4/5

Trustpilot

Miles and Barr were an efficient…

Miles and Barr were an efficient company for the purchase of my property. I was a bit disappointed to have to pay for my identity checks and not have any option but to do that, other services I used just swallowed that cost themselves.I was assigned a wonderful Sales Advisor, Shelley Webster, who updated me regularly on the process, answered any questions needed and called me to discuss any of my worries which was so reassuring. She was so supportive and made the process so much easier. She is a real asset to the company and made everything much less stressful!

Tamsin · 5 February 2024

★★★★★ 5/5

Trustpilot

Outstanding Agents from marketing…

Outstanding Agents from marketing through sale and ultimately completion. Bradley, Louise and the whole team have worked hard to see the sale of my property through to final completion. They achieved my sale in less than the 16 to 20 weeks expected in a difficult market but managed it extremely professionally.Special thanks to Louise Daly for keeping me well informed on all the good and bad that happens in this process. I highly recommend this well managed agency

Mr · 14 March 2024

★★★★★ 5/5

Trustpilot

Efficient and thorough

Miles and Barr manage my property and have done for a number of years. They are reliable and efficient and keep me informed about the tenants issues. Abi currently handles my property and she has been excellent - chasing contractors to carry out work and me to keep on top of my paperwork. I can’t rate the team highly enough.

AMI · 8 May 2026

★★★★★ 5/5

Trustpilot

I used Miles and Barr as the company…

I used Miles and Barr as the company are local to the property i was selling. My initial contact and interactions with Ryan of the Westgate branch were excellent and he was able to answer all my questions or find an answer. I felt valued as a client. This continued through my sale and the help of Debbie Mead. Excellent. She answered ALL my emails and phone calls and was able to help with interactions between the buyer and Myself and Solicitor. Debbie was robust at problem solving and i don’t think the sale would have been as smooth if it wasn’t for her and her work behind the scenes. I would recommend the company and staff above highly.

Chris · 23 January 2024

★★★★★ 2/5

Trustpilot

Slow progess and lack of clarity

We contacted someone at the company and arranged a viewing. Only to be told that this person had decided they weren´t able to show us around. Rather than inform us that someone else was taking up our request they transfered us onto someone else who then tried to cancel the viewing.

Hbrower · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent customer service from Louise

I was in quite a long chain which resulted in a fraught and very stressful journey but Louise my Sales Negotiator worked tirelessly to get my sale over the line and I finally moved into my new property in December 2023. There were times when I thought about giving up but Louise was always there with a reassuring calmness and she was very dedicated and professional and a credit to Miles & Barr and I cannot recommend her high enough

Trevor · 19 January 2024

★★★★★ 5/5

Google

The whole process of buying a house this time round is polar opposites from my first time. Thankyou Lauren and the miles and Barr office for weekly updates, listening, asking questions, making things happen, supportive and always returning calls. From offer accepted to exchanging. It all happened in 2 months which is just wonderful Thankyou for making the process easy and stress free. Not all estate agents are as awful as my first experience, and Thankyou for changing that perception Many many thanks Claire

Claire · 22 May 2019

★★★★★ 5/5

Google

I can absolutely recommend Miles & Barr Folkestone. In particular I would like to thank Lucy Stocker (Sales Agent), Evie Mattey (office administration) and Lauren Mayes (sales negotiation). The whole team were excellent. The photographer’s photos are really good - the first sight is the most important. Lucy was good at keeping me informed of any sales progress and Evie was most helpful in putting together sales material. Lauren, especially kept our chain alive despite a few moments, such as the bottom of the sale dropping out and a divorce in the mix too. With Lauren’s super proactive involvement a whole chain finally exchanged and then completed; no mean feat. A-Mayes-ing Lauren! Well done M&B Folkestone and thank you!

Tyger · 22 May 2019

★★★★★ 5/5

Trustpilot

Invaluable support from Louise Daly

When I sold my house last November I was lucky enough to have Louise Daly to guide me through every step. She was so supportive through the whole process and was always proactive in taking the process to the next step, ensuring that the sale completed at the earliest opportunity. I am so grateful for the time she spent answering all of my enquiries/concerns with her wealth of knowledge, making me feel much more confident with everything that was happening. Thank you Louise.

Louise · 19 January 2024

★★★★★ 5/5

Trustpilot

Exceptional Support for a First-Time Buyer!

I recently purchased my first home through Miles and Barr, and I cannot express enough how grateful I am for the outstanding service provided by their team. From the initial stages to the final closing, the staff at Miles and Barr went above and beyond to make the entire process smooth and stress-free.As a first-time buyer, I had many questions and concerns, and the team at Miles and Barr were incredibly patient and friendly. They took the time to explain each step of the process, ensuring I felt comfortable and informed throughout. Their expertise and guidance were invaluable, and I truly felt like they had my best interests at heart.What stood out the most was the friendliness and helpfulness of the staff. They were always approachable, ready to address any queries promptly, and went the extra mile to keep the transaction moving forward. Buying a home can be a daunting experience, but Miles and Barr turned it into a positive journey for me.I highly recommend Miles and Barr to anyone in search of a reliable and supportive estate agent. Their commitment to customer satisfaction, combined with a genuine friendliness, makes them an excellent choice, especially for first-time buyers like myself. Thank you, Miles and Barr, for making my home-buying experience a truly enjoyable one!

Andrew · 19 January 2024

★★★★★ 5/5

Trustpilot

Lisa Cook - angel in disguise!

House purchases are ALWAYS stressful but especially so when your mortgage offer is expiring and the solicitors are incompetent however... Lisa Cook from Miles and Barr has been by far THE most helpful person I've had the pleasure of dealing with in the entire process and quite honestly without Lisa's patience, understanding and wealth of knowledge I may have genuinely lost the plot by now. Thank you Lisa for keeping me calm, keeping me composed, and keeping me updated and guiding me in the best possible way to enable a quick, seamless and successful house sale and purchase. Your communication has been absolutely fantastic!

Mandi · 18 January 2024

★★★★★ 5/5

Google

We have used Miles and Barr in 2 occasions and they have always been professional, helpful, friendly and were able to meet all our expectations. In fact, most of the agents that dealt with our processes were absolutely brilliant. I would 100% recommend Miles and Barr to anyone who is looking to buy a property. Thank you

Joao · 17 August 2025

★★★★★ 5/5

Trustpilot

Was very happy with miles and Barr the…

Was very happy with miles and Barr the team are all very happy and friendly nothing was to much trouble I sold my house in 3weeks a big shout out to Louise Daly she has been brilliant even when we hit problems with the buyers solicitor she kept me informed at all times by text e mail or phone nothing has been to much trouble she worked so hard liaising between the buyers solicitor and mine it has been a long 6 months but have got there I move on Monday 15th Thankyou Louise you are a credit to miles and Barr and a really lovely person

Yvonne · 12 January 2024

★★★★★ 5/5

Trustpilot

Dependable from start to finish.

We chose Miles and Barr because they were competitive. Our early experience was poor to begin with. However, a lot changed once Ben king and Louise Daly became involved. Mr king was resourceful and dependable in his communications as well as problem resolution. Louise Daly basically managed the bulk of the process which was fraught with difficulties due to the slowness of other firm’s employees. She was proactive and skilled in motivating colleagues from other companies to keep pace. My wife and I agreed that without her input this deal would not have been completed before Xmas. Louise was completely reliable, honest and efficient. We would have despaired had she not been holding every thing together.We can’t speak highly enough of her professionalism though I’m sure she’d say I’m just doing my job.Thank youTony and Jo.

Tony · 10 January 2024

★★★★★ 5/5

Trustpilot

Moving home is always a pressured…

Moving home is always a pressured experience especially when you are selling and buying out of Kent.I want to commend Shelley Webster she was a life line through out the process for me.She is incredibly knowledgeable, consistently professional with superb communication skills. I was aware of where I was in the process at all times. I was also impressed with Jade Gunn who initially assessed my property. Unfortunately, that contact did not continue and the replacement contacts were not to her standard. Thank you Shelley and Jade. I love my new home by the sea…

Ryaeden · 3 January 2024

★★★★★ 5/5

Trustpilot

I recently purchased my home through Miles & Barr

I recently purchased my home through Miles & Barr, and the experience was smooth and professional from start to finish. The team was responsive, knowledgeable and always willing to answer questions promptly. I particularly appreciated their responsiveness to our desire to complete before Christmas.

Lisa · 15 December 2025

★★★★★ 5/5

Trustpilot

Excellent service from Louise

Miles and Barr didn’t sell our property, but we did buy a property marketed by them. Their service was excellent especially Louise the sales progressor, who kept me updated throughout the process. There were a number of issues in the final week before completion. Louise did an exceptional job keeping me in the loop with updates regarding the exchange and sending emails to all parties involved in the transaction. Louise is a credit to your team

Steve · 20 March 2024

★★★★★ 5/5

Google

Once again, can't fault Miles & Barr, very efficient, friendly and professional. All the staff have been very focused, Jordan and Kayleigh has made us feel very well looked after throughout our interaction with them. Thanks!

Simon · 16 February 2026

★★★★★ 5/5

Google

Georgina really made my viewings an enjoyable experience. She is charming, knowledgeable, and thoughtful. Her preparation was spot on and she answered all my queries regarding both properties. She has the ability to put you at ease with expert professionalism. Georgina is a credit to her profession.

Elaine · 17 May 2025

★★★★★ 5/5

Google

I have just bought my first home in Folkestone and the service i received from all the staff at Miles and Barr was second to none... Lauren, Lucy and to be honest everyone i came into contact with was brilliant, so helpful,from the moment i found my flat to completing on it, i never needed to call them.. they were always one step ahead... very impressed... thank you Miles and Barr, Your Folkestone staff are really very professional ...

Jake · 22 May 2018

★★★★★ 5/5

Trustpilot

Successful Sale of my Home 2023

I have now been in my new home for 3 months. ALL the staff at Miles & Barr were so very helpful and professional right from initially putting my house on the market to getting a firm offer in Spring 2023. At this point I feel the star of the team was my appointed Negotiator Suzzanne Beardon. She was so supportive, helpful and nothing was too much trouble right through to completion. Thank you Team Miles & Barr

Susan · 3 January 2024

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful, continously kept up to date with progress by Jade Eccott and helped to prevent any delays. Cannot fault.

Customer · 10 June 2026

★★★★★ 1/5

Trustpilot

Never use again - Steer clear

Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.

THLCH · 27 October 2023

★★★★★ 5/5

Google

I have been letting my property through Miles and Barr for a year now, and I have found them to be a very professional and helpful Company. I would especially like to thank my Property Manager, Niamh Kennett for her professionalism and kind hearted approach towards managing everything for me. Niamh is an excellent PM and I couldn't have asked for a better service. Thank you so much. Mike G.

Mike · 22 May 2024