Miles and Barr reviews in Folkestone

★★★★★ 5/5

Trustpilot

The service is great

The service is great! It really takes the stress and any annoyance out of our lives. We have full trust in the team and always think that quotes are reasonably priced.

Nicola · 14 July 2026

★★★★★ 3/5

Trustpilot

Mostly ok

I was a tenant with Miles & Barr for 3 years. They were quite slow to get problems sorted out, and at the end of my tenancy they created confusion/worry for me as they did not seem to know that my moving out date had already been decided and told me I needed to give 2 months' notice, which I didn't need to.

Anna · 14 July 2026

★★★★★ 5/5

Google

Miles & Barr went above and beyond - Highly recommend. When choosing an agent for our sale we spoke to a few local agents. We decided to go with Miles & Barr as they seemed to be more professional and understanding to our needs. Sam was through with his explanation of how the company would market our property and the valuation was spot on. Zoe who did the viewings took the time to walk around the house with me prior to viewings to ensure she was aware of the many good points of our home, as well as what was being left and taken. Like many I wasn't happy with the fees that estate agents in general charge, but i have to admit they were worth every penny. Katie who was the sales progressor for our sale had many issues from the whole chain to deal with, she went above and beyond calling back after office hours to ensure she kept in contact and didn't keep us waiting for answers to enquiries. She is a real asset to the company and her working hours spent on our sale must come close to the fee we paid. After viewing many properties with other local agents and seeing how they dealt with communication and follow ups from viewings we had made, I AM SO PLEASED I CHOSE MILES & BARR as the other companies did not pay as much attention to detail and were very slow in dealing with enquiries and offers we made. Thank you Miles & Barr - Highly Recommend

The · 22 May 2022

★★★★★ 5/5

Google

I have been consistently impressed by Amy @Miles & Barr Folkestone throughout the time she has been managing the BTL apartments I have. She is organised, totally professional, nothing is ever too much trouble and particularly in light of recent issues I have had with the freeholder she has gone well beyond her remit to help look after the tenants' interests in very difficult circumstances, as well as always supporting me. Couldn't ask for any more, Amy is a credit to her profession and to property management.

Jf · 22 May 2022

★★★★★ 5/5

Google

Many thanks to Zoe from the M&B Folkestone branch for all her advice and guidance in our search for a property in the area. Working in London, it’s difficult to get the right feel for a locality and Zoe’s friendly and approachable manner quickly put us at our ease and reassured us that we were in the right hands. Zoe’s very detailed local knowledge - on Folkestone and surrounding area - was invaluable. She listened to our requirements, asked clear questions (also about things we hadn’t thought about) and then suggested appropriate properties for us to view which matched our needs, especially with regard to access to the coast, the kind of area we wanted to live in and, very importantly, the schools. Zoe’s guidance helped us in our choices and we would recommend her highly to friends who may be thinking of using an estate agent in Folkestone. Many thanks, Zoe.

Christopher · 22 May 2022

★★★★★ 5/5

Google

We used Miles & Barr Folkestone for the sale of our house last year and without Sam, it’s unlikely our move would have happened due to problems in the chain. We dealt with Sam from the first stage of having our valuation right up until we exchanged. Sam has a really natural way of building a relationship with clients which meant he was the one that clients within the chain felt comfortable talking to, a real asset to the company. Ollie was also brilliant and whenever we phoned for an update, would always know the developments or would chase for an answer. Thanks Miles & Barr, would happily recommend for the Folkestone area.

Ellie · 22 May 2022

★★★★★ 5/5

Google

Very pleased with the service I received at the weekend. We were travelling down to Folkestone to view a couple of properties, so as another came up with Miles & Barr I thought I’d try on the off chance to secure a same day viewing. Callan Watson was extremely accommodating and made a couple of calls in the morning to secure a viewing for us- perfectly sandwiched between the two we already had scheduled. Registration was quick & easy, thanks Callan!

James · 22 May 2022

★★★★★ 5/5

Google

Had a great experience with Naomi. Brilliant estate agent and very informative. Very pleasant and great humour. Would highly recommend. Fantastic customer service. Hopefully all goes well 🤞

Marcus · 2 August 2026

★★★★★ 5/5

Trustpilot

The service we have received has been excellent

The service we have received has been professional and courteous throughout and our requests for viewings in order to do things like measuring up have always been agreed without fuss.

Liam · 17 July 2026

★★★★★ 5/5

Google

Naomi, is a very friendly, professional lady. Answerd all my questions, very informative and highly recommend her to everyone. Lovely bubbly Lady x

Alison · 27 August 2026

★★★★★ 5/5

Google

Fantastic service had a great estate agent David Kruse who was so determined to get my house sold and it took nearly 2yrs 4 let downs and finally got it on 5th time...he never gave up! So thankyou very much!

Shirl · 28 April 2026

★★★★★ 5/5

Trustpilot

To Abi for being so helpful

To Abi for being so helpful, professional & patient with us in the last few months, she made it so easy for us, thank you! X

Chloe · 6 August 2026

★★★★★ 4/5

Trustpilot

On the whole a good experience

Can not fault the start of the process, The Sales staff were brilliant, we felt they were honest and helpful, always coming back to us when we had questions. They didn't really have to sell our house as we were lucky enough to sell to our first viewer. We were not impressed by the, all be it, indirect pressure we had from their panel solicitors, despite our clearly stating we would not use them, they kept trying to get us to and labelling it as a 'mistake' if that is the case take note of our instruction that we are not using them the first time and do not continue to try and get us to sign up with panel solicitors.Once sold, although our Sales Progressor was very friendly and a nice person, we felt everything slipped from this point, we could rarely actually speak with her, we could always leave a message but she rarely called back, preferring it seemed, to email. She did eventually provide an adequate service and get things moving for us, but we felt only because we would not give up and continuously chased things.However, despite the disappointment of the after sale process, on the whole we had a good experience, the staff were all friendly and we can understand why M&B have a good reputation. We would definitely recommend them as they are, on the whole, very good at what they do.

Debra · 8 August 2024

★★★★★ 5/5

Trustpilot

Brilliant communication through out

Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.

Gemma · 16 September 2026

★★★★★ 5/5

Trustpilot

Excellent service - both lettings and sales

I have let a house through M&B for over a year and just completed its sale. The service has been excellent and the team are friendly and helpful. I would recommend them.

Mark · 19 June 2026

★★★★★ 5/5

Google

Jordan showed us a number of properties and all with such a positive, yet realistic and helpful approach. He was brilliant!

Annabel · 27 August 2026

★★★★★ 5/5

Trustpilot

The sales team were very helpful and…

The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.

Ray · 28 May 2026

★★★★★ 5/5

Google

I have been viewing some properties with Georgina recently and she has been so lovely and helpful! I am a first time buyer so had lots of questions and she was very patient and informative. She even helped me with the financial side of things too. The service is just great and I will definitely be using Miles and Barr when it is time for me to sell my first home :)

Chloe · 17 June 2025

★★★★★ 5/5

Google

Emily Stickler was our point of contact for the purchase of our home recently. Her updates were invaluable and helped us to pursue as quick a transaction as possible.

Alex · 18 April 2025

★★★★★ 4/5

Trustpilot

Take responsibility for your choice of solicitor

This is my second experience with M&B in 6 months. I was happy to go with them a second time, even happier that I didn't use the solictors that they regularly work with the second time around, but successfully worked with Girlings instead. It's true there are a few bolt-on costs for photos, ID checks, EPC rating, but we were made aware of them before signing the contract. Apart from a bit of a slow start when you're so keen to lock in an offer, the committed and longer term staff were always very helpful. Having worn Rebecca Gravener out with the previous sale, her help was less necessary this time. All the same, once again she was on the case before the rest of us every step of the way. Lynette also, charming and helpful when the buyers visited for a final view.

Nicky · 10 July 2024

★★★★★ 5/5

Trustpilot

Miles and Barr sold our property

Miles and Barr sold our property. It was a very difficult chain (not their fault!) but their sales progressor, Annie, was absolutely amazing. Kept in regular contact, always went above and beyond. Thank you so much.

Polly · 5 May 2026

★★★★★ 5/5

Trustpilot

As a first time buyer I didn’t have a…

As a first time buyer I didn’t have a clue Emily helped every step of the way and made it very easy thank you

James · 26 July 2026

★★★★★ 5/5

Trustpilot

Becky at Miles and Barr was incredibly…

Becky at Miles and Barr was incredibly helpful and responsive during the whole process after the offer was accepted on my house through to the exchange and completion. She was quick to respond and supported me throughout, communicating with all parties involved to help our process move thoroughly and efficiently. Thank you Becky!

Kelsey · 23 June 2025

★★★★★ 5/5

Google

Excellent, thanks to Emily for her excellent service throughout the process. The communication was fantastic and kept me updated frequently. Recommended to everyone Miles&Barr!!!

Janga · 17 May 2025