How many reviews does Miles and Barr have?

Miles's Folkestone office has 1,331 reviews across two platforms: 528 on Google, 803 on Trustpilot (across the whole business).

What is Miles and Barr's rating?

Miles and Barr is rated 4.5 out of 5 across all 1,331 reviews, and 4.7 out of 5 on Google from 528 reviews.

Where is Miles's Folkestone office?

Miles and Barr, 101, Sandgate Road, Folkestone, CT20 2BQ.

Trusted Agent profile · Folkestone

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Miles and Barr reviews in Folkestone

4.5

★★★★★ Excellent

1,331 reviews across 2 platforms

101, Sandgate Road, Folkestone, CT20 2BQ

Part of Miles, see every office.

Miles's office in Folkestone, at 101, is rated 4.5 out of 5 across 1,331 reviews on two platforms, including 528 Google reviews rated 4.7.

4.7 / 5

528

Reviews on Google

This office

803

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Folkestone office, from every platform, shown as written. First names only.

5/5

Google

Ross from Miles and Barr has been helping us to find a house for the past 2 years, so it amazing to finally be able to purchase via him last month. Thank you very much Ross for all your help and for your honesty throughout the process.

Tom · 17 April 2025

Agent replied · 17 May 2026

Hello Tom Thank you so much for your 5 Star Review. Ross is an asset to the team and works hard to help clients find their dream home, I'm glad this has been the same experience for you. Congratulations on your new home, we wish you many happy years there and thanks again for the feedback, Ross will be very happy to hear this.

5/5

Trustpilot

The whole process was swift and…

The whole process was swift and efficient and we were particularly grateful to Debbie Twaites for all her reassurances and useful updates. Her input was invaluable in it a stress free experience. Many thanks

Heather · 22 September 2026

Agent replied · 30 September 2026

Thank you for sharing your experience, Heather. We're thrilled to hear that the process was efficient and that Debbie's support made it stress-free for you. We always strive to put our customers first by providing clear communication and professional assistance

5/5

Trustpilot

Debbie Thwaites was a star

Deborah · 13 May 2026

Agent replied · 27 May 2026

Thank you for sharing your experience, Deborah. We're thrilled to hear that Debbie provided exceptional support and kept you informed during a frustrating time. We apologise for any delays in communication and appreciate your recognition of her professionalism and dedication.

5/5

Trustpilot

Susan Morgan has been fantastic looking…

Susan Morgan has been fantastic looking after my Folkestone property. She's responsive, proactive, and genuinely cares about getting things right. Even when issues come up, I feel completely in safe hands. Highly recommend her and the Miles & Barr team.

Mikolaj · 18 April 2026

1/5

Google

Very poor letting team. Substandard repairs on any work needed. Bathroom and toilet left in a condition that was affecting my young daughter’s health. Frightened to complain in case I got another section 21 notice or other aggressive tactics so forced to move at considerable cost to myself. I've now left the property for 6 days and not had confirmation of security deposit return. People not returning calls due to “it issues” no management available to talk to. I would suggest using another agency. Further to this I have just received a response from the manager here denying I complained about the property condition. The Managing director hasn’t even acknowledged my email to him. Please avoid at all costs

Darren · 18 September 2025

Agent replied · 17 May 2026

Dear Darren, Thank you for sharing your feedback. We’re sorry to hear about your experiences and would like the opportunity to address your concerns. To assist you further, please contact me I know we have had several conversations in the past so you should already have my contact details. However I will reach out to you shortly. We take all feedback seriously and are committed to resolving issues as promptly as possible. Kind regards, Nina Simpson

5/5

Trustpilot

Happy with the overall service that…

Happy with the overall service that they provided for me As a landlord it’s important for me to be able to contact my property manager with any questions / issues that I have . I’d like to mention my proerty manager Georgia Cook who has been amazing she goes above and beyond to help with all issues that arise quickly and efficiently

Gilly · 13 October 2026

1/5

Google

Would not recommend as I had to do a lot of chasing myself for the sale of my property to go through. Was not the best experience. I should add that I was initially lied to by the director who stated that we were only able to sell solely through them and not through any other estate agents-he took advantage of the fact that we were in a rush to put our property on the market. We were further mislead to believe that there were more staff available to push the sale through quickly-again this was not the case. I was advised to advertise my house much lower than what it was valued at to attract buyers and through an open house and to get them bidding- I accepted a much lower offer to the value of the property as the buyer was ready to move in quickly. The sales progressor was nowhere to be seen towards the final stages. Due to the fact that my solicitors were great I dealt with them directly to agree exchange and completion. Miles & Barr also put up a lot of resistance when I wanted to put my property back on the market, as I felt the sale wasn't progressing as quickly at one point, and wanted to achieve a price closer to its valuation. All they were interested in was getting their fee as soon as possible.

Shahanara · 16 September 2025

Agent replied · 12 November 2024

Hello, Thank you for your feedback. At Miles and Barr, we always aim to provide a smooth and professional experience for all our clients. We have carefully reviewed the details of your sale, and we are confident that we acted in line with our commitment to fairness, transparency, and efficiency. Throughout the process, we worked diligently to achieve the best possible outcome for you, and we are proud of the progress made within a challenging market. Within just 11 days of marketing, we were able to secure multiple offers. The offer you accepted was significantly above the asking price, which we believe reflects the efforts and dedication of our team in achieving a favourable outcome for you. Regarding the additional matter that was raised during your experience with us, after thorough investigation, we were unable to accommodate the request in question as it did not align with our professional obligations. We understand this may have been disappointing, but we remain committed to upholding our ethical standards. We regret that your experience did not fully meet your expectations and appreciate the opportunity to have worked with you. We wish you all the best for the future. Kind regards, Miles and Barr

5/5

Google

My wife and I recently had the pleasure of working with Sam Fogarty of Miles & Barr, (Folkestone) to sell our house. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, Sam was friendly, courteous and very professional. Sam and his team are highly knowledgeable about the local market and throughout the selling process made sure we always felt like a priority. Diolch yn fawr iawn!

Mike · 17 May 2025

5/5

Trustpilot

I am receiving great communication from…

I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team

Barrie · 18 December 2025

Agent replied · 24 December 2025

Thank you for your time in leaving us a review, we are delighted to hear your experience with us so far is exactly what we aim to deliver, with open and timely communication. Flori will be delighted to hear of your feedback too! All the best

5/5

Google

Naomi McDonald was absolutely fantastic today. She showed the property with great professionalism, was friendly, knowledgeable, and made the whole experience smooth and comfortable. Her positive attitude and excellent communication truly stood out , a real credit to her team. We really hope to secure this property so we can continue further with Miles & Barr.

Mrs · 11 April 2026

Agent replied · 16 April 2026

Mrs Khan, Thank you for your wonderful feedback. We're thrilled to hear that Naomi provided you with a fantastic experience, showcasing her professionalism, friendliness and excellent communication. Your trust means a lot to us and we hope to support you further in securing the property with us.

5/5

Trustpilot

Communication was very well carried out…

Communication was very well carried out and informed me up to date with a professional mannerfrom Rebecca gravener and assisted with the purchase always trying to get this moving in the right direction

Greg · 18 September 2026

Agent replied · 21 September 2026

Thank you for sharing your experience, Greg. We're delighted to hear that our communication was professional and kept you informed throughout your purchase. If you need anything further, please don't hesitate to reach out to us.

5/5

Trustpilot

Miles and Barr have been great for me…

Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly

Jake · 21 May 2026

Agent replied · 27 May 2026

Thank you for sharing your wonderful experience, Jake. We're thrilled to hear that our team provided you with great support throughout your first-time buying journey. It's fantastic to know that Becky kept in touch and ensured everything ran smoothly.

5/5

Trustpilot

Very professional staff

From the very start of selling the property, I've had no issues at all. The staff have been unbelievably helpful and have dealt with any issues that have came up in a professional manner. All the paperwork that needed to be signed, was fully explained so that you had confusion over what was happening.

Dave · 20 April 2026

Agent replied · 11 May 2026

We're so glad to hear that you had a seamless experience selling your property. It's great to know that our staff were helpful and explained everything clearly. We appreciate your recommendation of our branch!

5/5

Trustpilot

The service received has been…

The service received has been excellent. Mel the sales progressor has kept me informed throughout the whole process. Ruben has also been amazing throughout my many viewings (sale and purchase ).

Miss · 23 September 2026

Agent replied · 30 September 2026

Thank you for your wonderful feedback, Miss Laws. We're thrilled to hear that Mel and Ruben provided you with excellent support throughout your journey. If you need anything further, please don't hesitate to reach out to us.

1/5

Trustpilot

DATA BREACH & INCORRECT INFO

I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.

Jenni · 28 May 2026

4/5

Trustpilot

Our dealings with our property Manager…

Our dealings with our property Manager at Miles and Barr have been good. They are usually available (or if not will return your call), willing to listen, and quick to act. If they say they will investigate an issue they will.

Keith · 16 July 2026

Agent replied · 25 July 2026

Thank you for sharing your experience, Keith. We are delighted to know that our team has been responsive and quick to address your concerns. We strive to deliver a seamless experience through clear communication and consistent support. If you have any further feedback, please feel free to reach out to us.

5/5

Trustpilot

The support and sales progression by…

The support and sales progression by Louise Daly following the sale of the property has been faultless. She has updated me on a weekly basis and chased buyer and solicitors to ensure the sale concludes swiftly and problem free. Would highly recommend .

Judith · 29 June 2026

Agent replied · 2 July 2026

Thank you for your wonderful feedback, Judith. We are thrilled to hear that Louise provided you with exceptional support and kept you updated throughout the process. Our team is dedicated to delivering a seamless experience with professionalism and integrity. We truly appreciate your recommendation and are here for any future needs you may have

5/5

Google

After many cancellations due to work commitments etc over the last couple of months finding a property which we want a long term , we have finally found one ! . Flori is exceptional .very professional and courteous at all times , always on time also explains and answers any questions to help you . Well done flori , and miles and barr ..absolutely faultless . Would recommend your estae agents anytime

Conrad · 17 May 2025

1/5

Google

Very poor experince. Viewing was OK with a friendly chap, but once an offer was accepted you get hounded by them for what they need. Ask a question of them though and you get zero response. Got to the point I emailed their directors asking they get someone to respond, guess what, no response. I was questioning the lease on an apartment where they said it was a share of the freehold, ended up pulling out of the purchase, then when re-advertised it was no longer share of the freehold but leasehold. Don't know what they're doing? Directors don't respond so this filters down? Would buy in Folkestone again but not through them if they were the agent.

Rob · 22 May 2023

Agent replied · 16 June 2024

Dear Rob Mason, Our colleagues strive to deliver clear and consistent communication and we are sorry to read that your experience did not match this. We welcome the opportunity to discuss this further with you if you are happy to contact us at communications@milesandbarr.co.uk. Regards, Lauren Williams, Communications Manager

5/5

Trustpilot

Miles and Barr have been extremely…

Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.

Karen · 14 May 2026

Agent replied · 19 May 2026

We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.

5/5

Google

Lisa has been amazing. Always checking in with us to see how the sale progress was going. We final sold our property with Ewe Move. She was attentive to messages and always helpful.

Tim · 28 July 2025

Agent replied · 28 July 2026

Thanks for awarding us 5 stars, we appreciate you taking time out of your day to review our business, Tim.

5/5

Trustpilot

Very proactive & responsive

Debbie was fantastic - very proactive, responsive and genuinely empathetic to the stresses of moving home. Thanks Debbie!

Bree · 17 December 2025

Agent replied · 24 December 2025

Thank you for your kind words about Debbie, your sales progressor. We aim to make the moving process as stress free as possible and are really pleased to hear that you found Debbie empathetic and proactive. Thank you again for sharing your experience with us

5/5

Google

We had an urgent request for a valuation. Ross was able to get this back same day. Great communication throughout! We were so grateful and would 100% recommend. Thanks again

Joseph · 18 August 2025

Agent replied · 17 May 2026

Hello Joseph. Thank you so much for your 5 Star Review. I am glad the branch was able to be agile for your needs and accommodate your request so quickly. We really appreciate you taking the time to give your feedback Thanks again.

5/5

Google

Many thanks to Ross for the quick and professional service.

Chow · 16 February 2026

Agent replied · 16 April 2026

Thank you so much for your kind words Chow Leon. We truly appreciate your recognition of Ross's quick and professional service. Look forward to welcoming you back soon.

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