Miles and Barr reviews in Folkestone

★★★★★ 2/5

Google

2 stars because some of the team that I dealt with, were pretty good (otherwise I'd be pushed to do even 1 star). Don't recommend them overall though. Things started out great, they found me buyers (3, 2 which fell through but not their fault, 1 had an expired mortgage offer-so that should have been checked). Found communication to be infrequent and I had to chase them myself at times. They had the property for a year, so I gave them ample opportunity. Biggest issue was when I switched agents they used dishonest tactics to keep my business. Said they have buyers (pretty sure they didn't) said the property could be upped in price (seriously, in this market?). Said I needed 2 weeks notice (already given 3 months previously). It took a lot of calls and emailing to get my property removed from rightmove under their banner (and I know from experience it can be done in 5 minutes) Its a shame as the team are friendly and resourceful. We have a 2nd property to sell but I'll be looking elsewhere for that sale now. My advice? Stay away from these big corporate Estate Agents, go with the smaller ones.

Tracey · 22 May 2024

★★★★★ 5/5

Google

We are with Miles and Barr for almost a year now, and we are very pleased with their service. Every time we had a problem regarding deposits or house maintenance Niamh Kennett was the one helping us! She is very friendly and professional ,providing exceptional service and knowledge about this sector! She is a great asset for the agency and especially for the tenants!

Mihaela · 22 May 2024

★★★★★ 5/5

Google

I just want to say the staff at Miles & Barr have been amazing and so helpful and professional from the start of my move to now. The Property Maintenance admin Niamh Kennet is always so efficient and if I have a problem she makes sure it is sorted out as soon as possible. I totally recommend Miles & Barr estate agents.. Tracey Hawkins

Tracey · 22 May 2024

★★★★★ 5/5

Trustpilot

Giving informed and prompt advice plus…

Giving informed and prompt advice plus acting efficiently.

Geoffrey · 15 July 2026

★★★★★ 5/5

Google

I want to thank the whole team of Miles and Bar for the successful and smooth process of buying our first home. Kayleigh and Emily kept me up to date; they were very professional and simplified the process.

LAMA · 17 May 2025

★★★★★ 5/5

Trustpilot

Thank you for your helpful assistance…

Thank you for your helpful assistance in the successful purchase of our property.

G · 26 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Folkestone

The service received from the staff at Miles & Barr in Folkestone has been exemplary. They are polite and easy to deal with, answering any queries in a professional manner.In her role as Sales Progressor, Emily Stickler has worked with us to achieve exchange of contracts on our sale. She has remained in regular contact throughout the process, providing timely updates each week.Thank you Emily for your help.

Maria · 5 January 2024

★★★★★ 5/5

Trustpilot

Lisa Cook went above and beyond

Lisa Cook went above and beyond her role and really was fully responsible for helping us move despite multiple hurdles faced with our mortgage application etc. It was not a straight forward chain or journey but her guidance, advice and patience was incredible and she even ended up supporting the whole chain eventually as other sales progressors were hard to contact. Thank you Sarah, Lisa and Team!

Nadine · 10 January 2024

★★★★★ 5/5

Trustpilot

We met with Jake |Chamberlain of Miles…

We met with Jake |Chamberlain of Miles & Barr at a property to let. He was professional with a good degree of amiability throughout our meeting. In addition he appeared at all times to give a believable air of honesty which was refreshing in the present situation. We took up an inordinate amount of his time with questions and hypothetical scenarios and at no time did we feel that he had anything else to do except concentrate on us, the customer. Our appointment with Jake was very good as we had an unusual situation which he assured us would not be a problem an he gave us advice which we valued. It is a shame that we did not apply for the rental as Jake was such a likeable face to Miles & Barr. Due to our experience with Jake we would readily recommend the company

Peter · 15 January 2023

★★★★★ 5/5

Google

Kayleigh and Sam were a pleasure to deal with and our sales progressor Emily Stickler was polite, professional and personable throughout our purchase. Without her diligence we may have given up on the Vendors all together.

Jemima · 17 May 2025

★★★★★ 5/5

Google

I've had Susan Morgan managing my rental property for the past 18 + months and have received an outstanding service with excellent communication throughout. Would definitely recommend Susan to other landlords and will certainly be using in the future should I have any more rentals in the East Kent area.

Jordan · 22 October 2024

★★★★★ 5/5

Google

An excellent sales service An excellent sales service - The team assigned to our sale kept us up to date with all the progress. Very efficient and professional, and a seamless sale.

Andy · 25 November 2025

★★★★★ 4/5

Google

We moved in to our flat just over a year ago, and have had problem after problem. We have also had a few different property managers however Niamh has been so helpful. She quickly gets back to our emails and calls, and resolves issues as quickly as she can. She always wants the best for us :)

Danielle · 22 May 2024

★★★★★ 5/5

Google

Can't fault Miles & Barr, very efficient, friendly and professional. All the staff have been very focused and Kayleigh has made us feel very well looked after throughout our interaction with them. Thanks!

S · 26 October 2025

★★★★★ 5/5

Google

We cannot recommend all of the team at Miles & Barr in Folkestone enough! Special thanks to Lucy, Jade, Lauren & Luke for the consistent support we received during the entire process. All of the staff are very friendly, yet completely professional in equal measure. We were made to feel like clients rather than 'standard' customers, which is hard to find anywhere these days!

Jamie · 22 May 2018

★★★★★ 1/5

Google

Unfortunately, I had a really bad experience buying my first home with my partner. To begin with, for all the viewings we did with Miles & Barr, the estate agents seemed to know absolutely nothing about the properties except what was on the listing. No information about previous works carried out, age of electrics or boiler, etc. They did offer to contact the vendors with any questions we had but we travelled well over 2 hours for the viewings and it was disappointing that they didn't have this information already - surely we aren't the only buyers asking. We put an offer in for a property which was listed as CHAIN FREE - the first words on the listing. Once our offer was accepted (which ended up being another whole back and forth - apparently the vendor had already communicated a minimum she would accept and yet M&B let us offer lower than this which was obviously rejected), the following day we received a call from our sales progressor informing us that the vendor was looking for a property to purchase and port the mortgage over to. Excuse me, what? The property was listed as chain free. Now, M&B claim that they knew absolutely nothing about the vendors intentions to port the mortgage however also told us she'd been looking since November 2023 - 2 months before we'd even viewed the property. Additionally, it is your responsibility as the estate agents to be absolutely certain of the intentions of both vendor and buyer. The time in between our offer being accepted and completion on the property was, in my opinion, inexcusably long, considering we were chain free first time buyers who had had an offer accepted on a supposedly chain free property. At one point, the vendor even threatened to put the property back on the rental market - all because she couldn't find a house she wanted to buy! We didn't receive any support from our sales progressor and felt that they allowed the ball to be in the vendor's court. After several months of waiting for her to port her mortgage and only having a few weeks left on our rental lease, we said we would pull out if she hadn't found a house by a certain date. Suddenly, she'd had an offer accepted and was ready to proceed. Also, she discovered she wasn't actually able to port her mortgage (probably because the house we purchased was an ex-rental and she was purchasing a residential home) so was suddenly in a rush to complete so she could move forward with her own purchase. Why did M&B not tell her that she couldn't port a buy to let mortgage to a residential property? This is basic knowledge and led to months and months of delays for us, plus a few weeks of homelessness once our lease ended. Not that M&B cared when we told them, of course - they attempted to empathise by reminding me that they wouldn't get paid until the property sold, so they wanted it to complete too. We finally bought and moved into the property (being met with a whole host of issues from the house being empty for a year, of course), and on move-in day, our keys were handed to us in a plain white envelope along with a keyring with a fat joke on it. Thanks! Not quite the celebratory start to the day we were hoping for. In general, I would personally avoid buying and selling through Miles and Barr at all costs in the future, and hope that I do not have to deal with them any further. Very disappointing as so many people have great things to say about them, but I feel that I spoke to every single person in that office and had a terrible service with every one. Yes, the vendor was tricky, but M&B didn't help the situation at all.

Rosie · 17 May 2025

★★★★★ 5/5

Google

Simon and Nina at Miles and Barr Folkestone have been fantastic in managing the eviction of a very difficult tenant and getting the rent arrears paid by the guarantor. Unfortunately there will always be unscrupulous people who stop paying the rent and seem to think that it's ok. The court process is lengthy and everything is in favour of the tenant! Without the help from Miles and Barr it would have taken even longer and we wouldn't have got any of the money back without going back to court again. We will be using them again.

Caroline · 17 May 2025

★★★★★ 5/5

Google

We moved from London to Folkestone back in 2012 with help from miles and barr and 12 years later we are moving from Folkestone to Edinburgh, also with their assistance. From the very first meeting with Sam Fogerty who valued our property to all the agents we spoke to in the office over the three months our house was on the market, I have nothing but good things to say. Everyone was always on hand to help and offer advice. They honestly could not have done more and we are so grateful to the whole team for making what can be an extremely stressful process, a smooth one. Thank you.

Manjeet · 17 May 2025

★★★★★ 5/5

Google

From start to finish we felt well looked after. From the initial visit from the Folkestone branch Director, the excellent level of communication and updates from members of the sales team and the liaison with other parties in the chain by the sales progressor once an offer had been accepted, we were confident we were in good hands. Any queries were answered fully and the system of viewings worked seamlessly. It was very apparent the staff worked well together as a team. Our thanks to everyone for their hard work, humour and dedication to selling our home.

Ewen · 17 May 2025

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

Miles and Barr are very proactive and honest. They are confident with their selling strategies and know how to implement them for eveyone's benefit. The staff in the Cliftonville Office are exceptionally helpful and are happy to talk anything through with you at any point. I have been through a house selling and buying process with them recently, and in particular the progression officer Louise Daly was a great support and extremely professional. I would recommend you use this estate agency.

Dosh · 1 August 2022

★★★★★ 5/5

Trustpilot

The staff at Miles & Barr were truely professional

The staff at Miles & Barr were excellent. Max who facilitated the viewing was very punctual and knowledgeable, and no question was too much trouble. Sian in the Lettings Department was a real professional, very courteous and again was always willing to answer questions. Her speed of response within the whole process, from application to confirming the letting, was exemplary, and her level of communication was superb. All I can say is that the service overall was outstanding and that I would highly recommend Miles and Barr.

TimJ · 24 June 2022

★★★★★ 5/5

Trustpilot

Suzanne Beard

All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.

Simon · 21 June 2022

★★★★★ 5/5

Google

Good friendly service. Very good at keeping in touch with updates.

James · 16 April 2026

★★★★★ 1/5

Trustpilot

I contacted Miles n Barr for a valuation…

I contacted Miles n Barr Tenterden Kent for a valuation on my house by email a male agent phoned me and made me feel very uncomfortable he was extremely condescending to the point where I was feeling very hurt he made me feel like I wasn't good enough for their services I have a beautiful 4 bed semi in an equally beautiful part of Kent now were talking about October 2023 where most people are reluctant to put their house up for sale and the economy is at its worst so you would think that estate agents would be working harder to get some properties on their books but this man had such an awful attitude I'm a very friendly lady always helping others the best I can always polite but this male agent really pushed me to the limits he would not stop he had aggressive attitude, has no people skills and absolutely no empathy for people I had the phone on loud speaker and my husband was listening who was appalled by the agents attitude, I said to the agent if you don't want our business it's fine I can always go somewhere else he said ok and I was about to reply and he put the phone down on me !!I left a message on their website asking for the manager to please call me but I've had no response hence this review.Thank you for your reply Miles n Barr. Had a message been left to call your branch I would of called you back by return however as no message was left (on either landline or mobile) that would have been impossible ! Other local agents must be benefiting from your unprofessional behaviour, a message to prospective vendors please don't let my experience with Miles & Barr put you off instructing alternate agents.

Jay · 27 October 2023