Miles and Barr reviews in Folkestone

★★★★★ 1/5

Trustpilot

Deliberately overpriced, appalling customer service

Deliberately overpriced the property to get the business. Then spend their time trying to get us to reduce it. Promised to update us every two weeks, only received one update in the whole 22 weeks I wasted being with the. No feedback whatsoever on viewings. Do not respond to emails, customer service is appalling. Then when you finally manage to get out of their contract they have the gaul to send an email reminding you of your contractual obligations completely ignoring the fact that they had failed on every front to meet theirs.

Kathryn · 7 August 2023

★★★★★ 5/5

Google

Miles and Barr are reasonable at answering the phone, but good at finding contractors for both my commercial and residential properties. Niamh Kennett is particularly helpful. She’s avoided legal problems, and given excellent advice when it comes to choosing contractors. All in all: In the last 18 months they’ve massively improved.

Hello · 22 May 2024

★★★★★ 5/5

Google

Miles and Barr have been fantastic at selling my house, Kayleigh offered some wonderful advice and then managed to sell my house promptly at a figure above my expectations. The team was helpful throughout the process and I couldn’t have done it without them. Thank you to Kayleigh and the team

James · 22 May 2024

★★★★★ 5/5

Google

Shannon & Harvey from miles & Barr have been so good and such lovely friendly people to deal with from start to finish would 💯 recommend …

Natalie · 26 October 2025

★★★★★ 5/5

Trustpilot

Excellent Service Highly Recommend

When choosing an agent for our sale we spoke to a few local agents. We decided to go with Miles & Barr as they seemed to be more professional and understanding to our needs. Sam was thorough with his explanation of how the company would market our property and the valuation was spot on.Zoe who did the viewings took the time to walk around the house with me prior to viewings to ensure she was aware of the many good points of our home, as well as what was being left and taken.Like many I wasn't happy with the fees that estate agents in general charge, but i have to admit they were worth every penny.Katie who was the sales progressor for our sale had many issues from the whole chain to deal with, she went above and beyond calling back after office hours to ensure she kept in contact and didn't keep us waiting for answers to enquiries. She is a real asset to the company and her working hours spent on our sale must come close to the fee we paid.After viewing many properties with other local agents and seeing how they dealt with communication and follow ups from viewings we had made, I AM SO PLEASED I CHOSE MILES & BARR as the other companies did not pay as much attention to detail and were very slow in dealing with enquiries and offers we made.Thank you Miles & Barr - Highly Recommend

The · 15 September 2021

★★★★★ 5/5

Trustpilot

bought through miles and Barr

we started our long journey to buy our property in February. our Sales Coordinator Louise was Ace. She kept us informed of all developments along the way .Louise liaised between all parties involved Louise was professional, polite, and always there on the end of the phone or by email reassuring me along the way that we would get there in the end.We haveand move into our new property very soon . we could not be happier thank you so much

Rosemary · 8 September 2021

★★★★★ 5/5

Trustpilot

From the first day we viewed our to be…

From the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service. Emily Stickler was absolutely fantastic. She kept us updated throughout the entire process, and as first time buyers she was clear and explained every step along the way and what to expect and when. She communicated efficiently with our solicitor and the ongoing chain and kept us all up to date with regard to the various hoops we, or the vendors had to jump through to move things along. Emily made the house purchase as stress free as possible and we really are thankful for her.

Carrie · 8 September 2021

★★★★★ 5/5

Google

Our experience with Miles&Barr has been excellent. Efficient process, excellent communication and very clear guidance. Emily went above and beyond to help us through the process and we could always rely on Emily to give us an update even if we hadn’t yet heard from our sale agent or solicitor.

Andy · 17 May 2024

★★★★★ 4/5

Trustpilot

Great communication with all parties

Although the sale took a very long time to complete, the support from Louise Daly and the Miles & Barr team meant we always felt looked after.Louise was our main contact during the sale and was incredibly helpful throughout. She worked hard to maintain the momentum of the sale, particularly as it continuously seemed to be stalling due to slow solicitors. She was always fast to respond, even out of hours. She was polite, friendly and knowledgeable. Without her support, I'm sure the sale would have taken a lot longer to complete.

Emma · 22 August 2021

★★★★★ 5/5

Trustpilot

Professional Service

Blake arrived prepared for the initial visit, and took measurements throughout the house. We explained we had other appointments but as his agency had come recommended we would probably list with Miles & Barr. He accepted this with good grace, and returned to complete the contract once the other agents had visited. There was a better percentage fee offered by one of the others and our fees were adjusted to come into line with that more favourable rate. The house sold on the first day it was marketed.

Lyn · 10 August 2021

★★★★★ 5/5

Trustpilot

A genuine Estate Agent who cares about their customers

I had been searching for a new home for a good few months, approached every estate agent possible & wasn't having any luck. Was beginning to give up hope when I literally struck gold at Miles & Barr when I received an email back from the lovely Holly Hill. I explained my situation and my search criteria and she took it upon herself to go over and beyond to help me find what I was looking for, providing me with options and really listening to my needs. She had the patience of a saint answering all my questions and explaining the process. I really felt like she cared about myself & the landlady and ensured we were the right mix. Totally recommend Miles & Barr especially Holly. Thank you so much. You really did restore my faith in the rental market at a really tricky time.

Anita · 9 August 2021

★★★★★ 5/5

Google

Excellent experience, house put on the market within 2 days, sold within 5 days. There were problems at the top of the chain, also issues with solicitors holding up the process. Barry Sweetman was a huge help in dealing with the issues and advising on what action to take when it got difficult (which it did several times! ). His many years of experience became v valuable. Other team members, also helpful and responsive. Would definitely recommend and good value.

Julie · 6 August 2021

★★★★★ 5/5

Trustpilot

Can't give anything but10 out of 5!

Can't give anything but10 out of 5!! Anna is a credit to M&B!! The process has been made so much easier with her help! The process has been speedy and most of that is down to Anna's protection approach to what is quite a stressful time! We, recently have had a very poor experience with one of your competitors and so was refreshing to find that letting agencies are NOT all the same! Thank you. Kevan powell

Kevan · 28 January 2022

★★★★★ 5/5

Trustpilot

Would highly recommend.

DezUrwin · 6 May 2026

★★★★★ 5/5

Trustpilot

Thank you Miles and Barr, Folkestone

I am very happy with the service that Miles and Barr provided. The whole process of selling the property went very smoothly. The staff dealing with the sale were professional, approachable and efficient, keeping me updated on developments in the process.My initial contact was Sam Fogarty who impressed me with his knowledge and enthusiasm and whose advice I welcomed. My subsequent contacts with Katie Powell and Abygail Kidd-Scott were also very positive. I hope I haven't missed anyone, but if I have, I can only reiterate that I have been most impressed by the team and am grateful to them for bringing the house sale to a successful conclusion.

David · 4 July 2021

★★★★★ 5/5

Trustpilot

Property sale

As his executor, I sold my late father's house through Mile & Barr. The sales team were 'on it' right from the start resulting in a buyer being found within days of the property going on the market. So, well done to Matt Brisley and all involved. Debbie Mead was then responsible for progressing the sale which she did admirably - on the case of those dragging their heels when necessary and keeping me up to date throughout. Thank you.

Nicholas · 25 June 2021

★★★★★ 5/5

Trustpilot

Couldn't have asked for more...

Couldn't have asked for more from Miles and Barr with our house move. Tom Philbrick and Debbie Mead looked after us so well despite hiccups and delays along the way. Debbie was brilliant, she brokered some difficult conversations, kept us updated at all times and it was clear that she had our interests at heart. I really felt that I could talk to Debbie, she was always available and very receptive to our needs. In addition, throughout the house searching process and subsequent negotiations when we had found a house, Tom was also really helpful; he explained all the transactional small print clearly, was very respectful when he came in to our home and managed to get the property we wanted at the right price for us. All in all the whole team were superb, thank you :)

Dan · 25 June 2021

★★★★★ 1/5

Trustpilot

Shocking complacency and incompetence

Goes back to November when I accepted an offer for my house from a company that it turns out wasn't even formed yet.Progression 'team' did nothing until mid January. Jodie Winch seems to be the entirety of the 'progression' team. Utterly unfit for purpose. Acknowledged communication failures..... nothing heard for another month. Nothing changed. All the chain worked towards (and were ready as agreed) the end of March..... not Miles and Barr. No communication, no checks that this was a viable buyer, no due diligence. It appears that their mortgage wasn't applied for until mid Feb !!!Drifted to end of first stamp duty holiday. Nothing happened. Buyer is now clearly totally unwilling to complete the sale. Drifted towards second stamp duty holiday. Nothing happened. Whole chain eventually collapsed. Incompetence, lack of communication, apathy, no due diligence, acknowledged failures not corrected, un-interested management.Shocking, upsetting experience and the end of my mums' dream move. Avoid, avoid, avoid.

Tim · 17 June 2021

★★★★★ 5/5

Google

I’d like to pass on my thanks to Zoe in your Folkestone office. I work in London and have long been interested in properties in Folkestone. Zoe was very courteous and clearly had very detailed local knowledge about the town and surrounding area. She was able to provide lots of insight and suggested appropriate properties to view. Importantly she was even able to answer our questions about local schools - this was especially important and went beyond our experience with other estate agents. I would have no hesitation in recommending Zoe to friends or colleagues. Thank youPositiveResponsiveness, Professionalism

Pete · 17 June 2021

★★★★★ 5/5

Google

Just wanted to say a huge thanks to all the team at Miles & Barr in Folkestone - they were all brilliant during our recent house purchase, especially Ethan, Jodie and Sam. We always felt like they were looking out for the best for us and I really feel like we’ve found it in our lovely new home. Excellent service, communication and just all round great people to deal with, who are all very experienced and knowledgeable about the market. Really appreciate it and wouldn't hesitate to recommend!PositiveResponsiveness, Quality, Professionalism

Paul · 17 June 2021

★★★★★ 5/5

Trustpilot

Professional service , diligently executed.

Emily has been my contact at Miles and Barr. I was buying my next property through them. I have received excellent professional service with good communication and support when it was needed. My sale was in a long chain and Emily chased right back to the beginning and kept me up to date with progress. She was honest about progress unlike some others I was dealing with. She checked in with me regularly and responded quickly when I contacted her. I would use Miles and Barr again.

Valerie · 16 June 2021

★★★★★ 1/5

Google

Avoid this agent. We were think of listing our property and had appointed a couple of agents to visit. When we notified Miles and Barr that we had chosen another agent their first response was " oh but you still want to view our properties?" Implying it was an issue to do this without listing with them. I didn't realise they were your properties? I thought they were your vendors? This awkward conversation totally vindicated my decision to not use them to buy or sell. Theyre supposed to act in their vendors interests, not in their own interests. Knowing that they could put potential buyers off who wouldn't list with them is not what you should accept, if you're selling your property.

Gene · 22 May 2023

★★★★★ 3/5

Google

General experience was good. Post acceptance of our original offer there were a few times when we were dealing with a number of different people in the M&B office in our designated sales progressor's absence, who (naturally) were not as familiar with our particular purchase, which led to some frustration and inefficiency in the process. During re-negotiations we felt like we were on the receiving end of some hard selling techniques, for example calling us with an offer from the vendor but putting the phone down as quickly as possible without giving us the opportunity for discussion. However, we did appreciate the support throughout the process in getting the various additional surveys we were advised to completed.

Anna · 22 May 2023

★★★★★ 5/5

Google

The team at Miles & Barr Folkestone, along with some of the Exclusive team have been great throughout the whole sale process. From the outset, John was confident in achieving a sale value that was above what other agents were valuing at, as he saw the potential marketing opportunities that others did not see. Throughout the viewing stage, Ollie, Sam and Ethan kept us well informed on progress and in the end we secured an offer above the asking price, which was really good news. The whole team were thoroughly professional throughout and were a pleasure to deal with. Congratulations Miles and Barr on a job well done! Thank you.

Paul · 22 May 2021