Miles and Barr reviews in Folkestone

★★★★★ 5/5

Google

I have used Miles and Barr in Folkestone on 3 separate occasions once to purchase a buy to let property, to sell another property, and also to remortgage one of my buy to let properties in a different area of the country through their mortgage service. I have used many estate agents over the years and can truly say this branch have been the best, professional, fast, always kept me up to date with developments and made the process stress free. John the manager at miles and Barr is an excellent branch manager and this comes across in the way all his team including the mortgage advisers he has there are trained and the knowledge they clearly have. Highly recommend to anybody.

Rikii · 22 May 2020

★★★★★ 5/5

Google

Would highly recommend miles and Barr, the whole process was very smooth and easy thanks to Sam and his professionalism.

Declan · 17 May 2025

★★★★★ 5/5

Google

The entire team at miles&barr were a delight to deal with. They accommodated me in viewing the house several times and never made me feel like a burden. They were all communicative, responsive and supportive throughout.

Melanie · 17 May 2025

★★★★★ 5/5

Trustpilot

Professional

I found Miles and Barr to be very professional and helpful in all my dealings with them.Special thanks to:Suzanne Bearden kept me informed at all stages of the process of buying our property. She was always confident and reassuring and took time to answer my questions.13 Nov 2023MRS SUSAN SHERMAN (buyer)

Terence · 5 January 2024

★★★★★ 5/5

Trustpilot

Miles & Barr were fantastic from start…

Miles & Barr were fantastic from start to finish. This was all down to the wonderful Louise Daly. She was so helpful when I didn’t have a clue what I was doing, professional and assertive, yet so friendly and kind. I would recommend her and the company in a heart beat.

Harriett · 4 January 2024

★★★★★ 1/5

Trustpilot

One star is quite generous

One star is quite generous. I cannot possibly express just bad Miles & Barr are. It would be easy to think this is just a rant from a disgruntled tenant but after the time, money and love that was put into our property we have been treated like something someone has stepped in. We has respect for our home and have looked after it as though it was our own. The outgoing inventory supports this. Throughout the whole tenancy we were constantly praised for how nice, clean and decorated the property was, paid in advance and always kept on top of everythingThey haven’t a clue about the law, children and disabilities. Property managers definitely aren’t employed for their brains nor their experience. Rude, self entitled and so unprofessional. The overall lettings manager struggles with anything that requires important attention and hides behind her computer. We had been warned prior to renting with them that they were a nightmare, however we loved the house and area so took the house. Trying to get anything done is hard work, which is why we did so much as tenants to the property ourselves. If we waited for them each time the house would have gone into ruin! As it is the house was left in immaculate condition and a brand new garden for new tenants to enjoy! Be warned they will actively discriminate against disabled children. As tenants we did everything to the house but we asked for one little arrangement and the agent and landlord thought breaking the law was the better option. Even better was issuing a section 21 in revenge for reporting the discrimination and lying saying the landlord was selling only to see it being re let! Honesty is not Miles & Barr. Also be warned make sure you sign the inventory and record delivery any differences because they will try screwing your over and charging for things that do not appear on the ingoing and outgoing inventory. You have to threaten them with dispute to get your money back. They did this to my neighbour down one and to us.

Sleeplessinsun · 28 February 2020

★★★★★ 5/5

Trustpilot

Effective Sales Process

Very happy to give a shout out to Emily Stickler at Miles & Barr Folkestone for her work as sales progressor to manage the sale of my flat recently - she liaised effectively with the buyers to enable the sale to complete in a timely fashion - great customer service

MW · 3 January 2024

★★★★★ 5/5

Google

I had a good experience viewing the property advertised by Miles & Bar today. Flori was on time, polite and professional in showing me around the property. This property did not work out but I'm hopeful to get a good one from them.

Ebele · 22 May 2024

★★★★★ 5/5

Trustpilot

Fran and Jullie are exceptional

Fran and Jullie are exceptional - so talented, helpful, knowledgeable. We're very pleased with how they both helped us, from start to finish. Will be recomended to my friends!

Shanes · 7 May 2026

★★★★★ 2/5

Trustpilot

Unsure

Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing

Gabrielle · 19 May 2026

★★★★★ 1/5

Google

Rude and unhelpful. They ignore all your emails, and when you ring up, they just hang up on you within 30 seconds - repeatedly. I wrote an email to their head office to raise my concerns and ask what was going on, and never got a response to that either. Unfortunately they make it pretty clear that they couldn't care less about treating potential customers politely and professionally! Thanks a lot Miles & Barr.

Mike · 22 May 2023

★★★★★ 5/5

Trustpilot

great service

Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!

Sue · 7 January 2024

★★★★★ 5/5

Google

I'd never sold a house before, and I was hearing allot of negative things about estate agents in general! So I was really happily surprised with my experience with Miles and Bar. In particular the department they call the progressers... A lovely lady called Lauren took all the stress and strain out of dealing with the sellers and their solicitors. Every time I was about to call for an update, she had already sent me an email. Any concerns I had, I'd write to her asking her to call, she got straight back to me with useful information. It was fantastic having her support. Thank you Lauren and M&B!

Melanie · 22 May 2019

★★★★★ 5/5

Google

Niamh has been super helpful throughout our process of renting always reachable, extremley helpful, And happy to answer any questions she is very pleasant to speak with, I highly recommend asking to speak with Niamh with any questions you may have!

Jessica · 22 May 2024

★★★★★ 5/5

Google

Had Sam around to my property for a valuation. It was a great experience, Sam was very friendly and knowledgeable and gave me great advice! If I do put the house on the market I will be using Miles and Barr!

Kate · 22 May 2024

★★★★★ 5/5

Google

Niamh Kennett has been a great Property Manager for us since we’ve started working with her in May 2023. Niamh is proficient, very friendly and we can rely on her for any assistance we require. Would highly recommend Niamh to others!

Dan · 22 May 2024

★★★★★ 5/5

Trustpilot

I can’t thank everyone enough - Especially Lisa Cook

I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr

MM · 18 January 2024

★★★★★ 5/5

Google

I cannot select one person for this review, as each and everyone of the Folkestone staff members, have been exemplary in their contact with me. Their professional, friendly and knowledgable approach and navigation of my complex sale, and previously as the agents when My husband was a Landlord, is a credit to them all. I am confident in being able to highly recommend them.

Margaret · 17 May 2025

★★★★★ 5/5

Google

Absolutely fantastic experience using Miles and Barr. We brought and sold and have recently exchanged. Everyone I had spoken to or dealt with was very friendly and made me feel like a friend instead of a client. I really appreciated this as it is a very stressful time. The team at Miles and Barr Folkestone have been brilliant and I would recommend them Everytime.

Lee · 17 May 2025

★★★★★ 5/5

Trustpilot

Many thanks to Shelley Webster

Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!

Michael · 4 January 2024

★★★★★ 5/5

Google

From start to finish of my house sale, the Miles & Barr team were absolutely excellent - highly professional, friendly, helpful and responsive. Not to mention directing suitable viewers my way and SELLING my house for me quickly and efficiently. My grateful thanks go to Kayleigh especially, but I won't name any others for fear of missing anyone out, as ALL the staff contributed to making this an incredibly positive experience all round. After having had the same house on the market with another agent previously for more than a year, the MIles and Barr experience has been a breath of fresh air. Thank you a million times over to all concerned. HIGHLY recommended!PositiveProfessionalism

J · 27 July 2022

★★★★★ 5/5

Trustpilot

Emily Stickler

Good communication from Emily who was very helpful throughout the process.

Nick · 17 December 2025

★★★★★ 5/5

Trustpilot

Excellent help on journey to completion

Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.

Victoria · 28 October 2021

★★★★★ 5/5

Google

Very professional and helpful, made the move very easy. Would highly recommend. Thank you Kayleigh!

Ellie · 17 May 2025