5/5
GoogleThank to all and a big thanks to Sam Fogerty for getting us the perfect place
Trusted Agent profile · Folkestone
Verified
Miles and Barr reviews in Folkestone
★★★★★
1,337 reviews across 2 platforms
101, Sandgate Road, Folkestone, CT20 2BQ
Part of Miles, see every office.
Miles's office in Folkestone, at 101, is rated 4.5 out of 5 across 1,337 reviews on two platforms, including 528 Google reviews rated 4.7.
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Reviews
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
Google5/5
GoogleWe're currently in the process of finding our ideal Folkestone property and have already had a great deal of help by Zoe at Miles & Barr. She has been very proactive in her communication and sympathetic and attentive when listening to our family's specific needs. Zoe seems determined to provide the best service she possibly can to both buyers and vendors - highly recommended.
5/5
GoogleAn efficient and communicative experience, would highly recommend.
5/5
GoogleThe estate agents I've met are very professional and friendly. One person , Niamh Kennett, is extremely lovely and helpful. Sorting out any issues ASAP and always with a smile. Highly recommend.
5/5
GoogleHaving previously had many account managers assigned to our account Niamh has now worked on our account for over a year. She has consistently been approachable, professional, friendly and efficient. Excellent service.
5/5
TrustpilotExcellent Team
The team especially Bradley Welsh and Louise Daly were responsive, committed, professional and thorough.
4/5
TrustpilotShelley Webster
Thank you Shelley Webster for your reliable, professional and prompt support along our buying process.
5/5
GoogleUsed them to find tenants for a rental property in Folkestone in July 2021. Great company to use - very professional from start to finish.
Agent replied · 16 June 2024
Thank you for your kind comments, Paul. It's great to hear that we were professional when working with you. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with, please feel free to contact us. Mark, Customer Experience Manager
4/5
GoogleCalluam, was very helpful on my call, for advice on local properties and service they have available to customers- i very much appreciated his assistance.
Agent replied · 16 June 2024
Thank you for your kind comments, Maxine. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleHad a good visit from estate agent Callan Watson, who was very informative about the property and the other options. Also quick at arranging viewings.
Agent replied · 16 June 2024
Thank you for your kind comments, Ben. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
1/5
TrustpilotPoor communication skills
Poor communication skills, assign you a person to correspond with, you here nothing. Normal reply on phone we will message them they will get back to you ! Guess what nobody gets back to you. If they recommend a solicitor to you ! You will find them more expensive and quite useless slow slow in every way
5/5
TrustpilotI am impressed by the way Milles and…
I am impressed by the way Milles and Barr attended quickly to me. After I decided that I wanted the house, Kerrie Bruner attended to me and helped make my contact with the Landlord quicker (met him within 2 days of showing my interest in the property) She also assisted with my application for referencing. She is nice and replies emails quickly.
5/5
GoogleCannot be faulted. I would thoroughly recommend.
5/5
TrustpilotFirst home... Great staff!
My partner and I purchased our first home from Miles & Barr in September and from start to finish they were brilliant, from the young guy who showed us around the property initially, and then Louise who we were in direct contact with from offer to collecting the keys (and even some questions after) was absolutely a star to deal with.
5/5
TrustpilotLouise Daly was very helpful and…
Louise Daly was very helpful and informative, more than my solicitor. Thank you.
1/5
TrustpilotBought a house and took their…
Bought a house and took their recommendations for both a solicitor and their mortgage team. An unbelievably bad and incompetence experience. Happy to share details if anyone wants more. They halfheartedly apologised at the end by which time I wished I'd never even raised it. If possible avoid this company.
5/5
GoogleThis estate agent is everything that you would like it to be. The agents themselves are polite, friendly and extremely professional. They go out of their way to be supportive. They give you honest advice and truly have the best interests of both the vendors and the buyers. I wouldn’t hesitate to recommend them. A firm that you can totally trust.
5/5
GoogleI have just bought a house from Miles and Barr which completed on the 01/02/2021. Zoe at miles and Barr really helped find exactly what we were looking for in a home. Very friendly and helpful made the whole process stress free for us, and would recommend her/miles and Barr to anyone I know looking to buy or sell their property.
5/5
TrustpilotPeople were kind and friendly and made…
People were kind and friendly and made the experience much easier.
5/5
GoogleEthan gave fantastic customer service, far better than the other agents I have spoken to. Will definitely recommend to friends and family as he gives a real personal approach.
5/5
TrustpilotShannon gets a five star from us a…
Shannon gets a five star from us a family. We really wanted a small flat for our daughter who is going to be a student and Shannon could not have been more helpful. She was on time, gave us all the information we needed and then talked us through the whole process.
1/5
TrustpilotI have had the misfortune of dealing…
I have had the misfortune of dealing with these estate agents a few times. I have found them to be pushy, aggressive and lacking in ethics. Avoid!
Agent replied · 15 June 2024
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
1/5
TrustpilotAnd still Miles and Barr dont do…
And still Miles and Barr dont do anything about the evening drug dealing that goes out from number 4 Shorncliffe road Folkestone affecting the other residents! still the blood has not been cleaned up !! You take the money and call yourself a management company? ........
4/5
GoogleMiles &Barr I think from my personal experience they are fair
Agent replied · 13 July 2026
Thank you for sharing your experience Rachael. We're glad to hear you found us fair and we appreciate your feedback. We strive to provide professional support and clear communication so glad you found this to be upheld within your experience. If there's anything more we can do to enhance your experience, please feel free to reach out to us.
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