Trusted Agent profile · Folkestone and Hythe
★★★★★
2,071 reviews across 2 platforms
85 Sandgate Road, Folkestone, CT20 2AF, Folkestone and Hythe, CT20 2AF
Reeds Rains's office in Folkestone and Hythe, at 85 Sandgate Road, is rated 3.8 out of 5 across 2,071 reviews on two platforms, including 169 Google reviews rated 4.7.
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
5/5
GoogleExcellent - Adam was fabulous throughout the entire sale process. At times the sale looked as if it wouldn't happen but Adam never gave it up and kept the sale alive until completion. 10/10 from us.
Thank you for your kind review, I am very glad to hear that the sale process went well and I will pass your kind comments on to the team. Kind regards, Stephen Dumbrell, Franchise Director.
1/5
TrustpilotVery cumbersome process
This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasn’t doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff
Hi Fadeke,We understand your frustration with the process. We appreciate you bringing this to our attention and will share your feedback with the appropriate team. We are always striving to improve our processes and make them more user-friendly.RegardsReeds Rains
1/5
TrustpilotAdvised terribly
Advised terribly, advise was made for the benefit of Reeds Rains and not myself.Communication lacking.Pulled out at a cost to me.I can only tell you my experience and that is they don't care about the customer.The person advising me thought because i had to pay a fee to pull out, i would be reluctant to do it. There is no chance I would let them sell my house after all this. And on that, i have spoken to someone else who said they were trying to sell a house for nearly a year without success using Reed Rains, they went elsewhere and it sold after a week.You live and learn...
5/5
TrustpilotThe entire team at Crossgates were…
The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.
5/5
TrustpilotProfessional service from all staff in…
Professional service from all staff in the sale of the property
We're happy to hear our team provided professional service. Thank you! Regards, Reeds Rains
1/5
GoogleIf I could rate 0 stars I would... sending emails that took weeks to get a reply or no reply at all, fast to take money for properties but couldn't be any slower to deal with issues. Reported multiple issues multiple times including blocked pipework that flooded the property that took 3 months to get a reply on after visiting the branch! Would not recommend this company, made my living experience horrendous! I could sit here all day and post about the quite frankly useless lettings agents but I've got better things to do. As I can't respond to the previous, I'm shocked they have no record of me existing... 223 cheriton road, the flat that needed a new roof for about 3 years that leaked masses of water every time it rained and when it was fixed the works made a mess of my internal structure cracked most the walls and this was all just left for over a year until I had enough and moved out with it still looking the same. Water damage caused all the paint to come off the walls constantly covering my entire bedroom anytime i had the window open meaning I had to strip strip the lose bits off and cover it in lining paper just to stop my bedroom becoming a mess!
Thank you for confirming the property in question. I have reviewed the case and am aware of the freeholder and independent building managing agent issues. I would welcome the opportunity of discussing the matter with you further, please do give me a call on 01303-850200. Kind regards, Stephen Dumbrell, Director.
5/5
GoogleA great experience with Reeds Rains! They've been really professional, really invested and amazing at keeping all parties updated. This was for a purchase, but I'm pretty sure they'll win my custom if/when I look to sell too! Big shout out to Adam and Kieran for their help over the last few months!PositiveResponsiveness, Quality, Professionalism
Dear Amber, thank you for your very positive review. I am glad you found our service impressive and would of course be delighted to help you buy or sell again in the future. I hope you and your family are happy in your new home. Best, Adam.
5/5
TrustpilotJust recently signed up with Reeds…
Just recently signed up with Reeds Rains and so far so good. Very friendly and helpful with selling process
Thank you for the lovely review Shirley!
5/5
TrustpilotGood people to work with
Thank you so much for your 5* review! Dean Brandreth Branch Manager
1/5
TrustpilotAbsolutely furious lied to and ignored
Absolutely furious with the lack of customer service. I was sold an auction property by Lisa Sharpe - told there was a tenant in there for the next year, and that rental would be taken care of. She lied, tenant was moving that week. I bought in June - still not completed due to buyers solicitor not sending accurate information and ignoring my solicitors emails
Hi Miss Spence,We understand your frustration with the situation and apologize for the inconvenience you've experienced. We value your feedback and will take it seriously to improve our customer service. We would like to investigate further for you but will need further information. A request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotThe staff at Reeds Rains Leyland have…
The staff at Reeds Rains Leyland have been amazing. I completed an application for the house as soon as I had viewed it which is very efficient and a good system to have in place. I would like to thank Olivia, Jessica and Carole for being so friendly and answering my questions. Thank you.
Hi Sam,Thank you so much for this wonderful review. We are always delighted to hear positive feedback about our team at Leyland.
5/5
TrustpilotRichard has been very informative about…
Richard has been very informative about the importance of selling the house in a difficult market and Pam has always been very helpful and positive in the office. I would highly recommend that you contact them if you have a property that you would like to sell quickly. Best regards, Nigel
5/5
TrustpilotVery efficient and proactive
Tara and Demi are very efficient and proactive. They really helped us gear up our property for sale.
Thanks for your positive review. We understand that selling a property takes time and preparation to achieve the best price possible. We hope you found our feedback constructive.
5/5
TrustpilotEverything You Need, in Selling a Property
Staff are friendly, helpful and work as an efficient, professional team.
We're happy to hear that our team provided you with such a positive experience. We appreciate your kind words. Regards, Reeds Rains
2/5
TrustpilotReeds Rains Congleton
As a first time buyer, to be told the wrong completion date from Zoe was annoying.The day before I phoned to say I doubt that’s happening as our solicitors haven’t said it will be.They still told us we will be moving in.This is because Reeds Rains Solicitors sent out the paperwork too soon to the sellers and dragged it out for 3 weeks sending us our paperwork that we needed.
5/5
TrustpilotI purchased my first Home with Reeds…
I purchased my first Home with Reeds Rain and with Jen as my Real Estate. Whole experience when viewing home to completion has been smooth sailing! Jen was very responsive to my messages making the purchase much easier. Highly recommend Reeds Rain & Jen :)
Great to hear! Thank you for the review :)
5/5
TrustpilotExcellent customer service!!
So incredibly grateful that we have Alison Whiteside on our team. We had a really long, tough battle on our hands with many issues, however Alison was always on the other end of the phone to offer her help and reassurance. She fought our battles for us, she made us feel like we weren't a nuisance. I cant thank Alison at Reeds Rains Bamber Bridge enough. This is the lady you need on your team! Thank you, thank you, thank you!We are also thankful to Rebecca and Chris who we had the pleasure of dealing with on a few occasions. We would recommend them over and over again! x
1/5
TrustpilotStill have received my deposit after 3…
Still have received my deposit after 3 months of vacating one of reed Rains properties. I have gone through mydeposits Dispute and the agency was ordered them to pay back the deposit a few weeks ago, but no payments have been made. I have made complaint to the property Ombudsman and the national trading standards estates and letting agency team, in preparation to take it to court. I don't understand why they are stalling and the constant lies whenever you speak to someone on the phoneNoma
Hi Noma,Very sorry this has been your experience with Reeds Rains. We would like to investigate this matter for you. We will send you a request for more information, please respond to it.Regards,Reeds Rains
1/5
Trustpilot0 stars or less - useless complaints department
0 stars or less. Complaints department is pretty useless. Unfortunately I don’t think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save £100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a ‘yeah, but…’, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.
Hi there,Very sorry to read your review. We apologise that this has been your experience with Reeds Rains. We would like to investigate this matter for you. We will send you a request for more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotVery helpful and professional service…
Very helpful and professional service thank you. 😊
We are so glad we could help. We appreciate your kind words. Regards, Reeds Rains
1/5
TrustpilotNever again
Requested repairs to the property that I was renting in multiple occasions, never happened, and currently 3 weeks after moving out and still have not received my deposit back and can't seem to get a straight answer. The flat was dirty when I moved in, I cleaned from top to bottom when I moved out including shampooing and wet vac to carpets. it was way cleaner than when I moved in. Yet still won't return my deposit. Leaving me struggling to pay my bills, fuel my car and buy food.Thanks for putting me in this situation.Plus when the flat was for sale whilst I was a tenant, I found out when they booked a viewing! I wasn't even informed it was for sale.*Update*Further information provided as requested and no response from them since.
Hi Ben,Sorry this has been your experience with Reeds Rains. We take your comments extremely seriously. In order to look into this further we will send you a request more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotVery Good from all staff at the branch 👍
Thank you for your 5-star review, Gary. We really appreciate your kind comments and are delighted to hear that you had a very good experience with all the staff at our Hull branch. Thank you again for choosing Reeds Rains Hull. Best wishes, Steven and the team
1/5
TrustpilotThe worst company in the UK
If there is a minus one million star, I would definitely give it to Reeds Rains, which is the most gross company in the UK from the start of the universe. How tolerant the britons can be to let this kind of company last for more than 150 years. After I became a tenant, the emails from them read like it was from a concentrate of Adolf Hitler, Vladimir Putin and Kim Jong-un. I have requested to add another name to my renewed contract. After 6 months they told me they forgot it and asked me to provide the info about the name of my renewed contract so they can carry out some other procedures (Yes, still not care about my request). Three days later, their aggressive and unprofessional staff blamed me for not providing information and threatened to make it worse. I f**king have a life,I am not some simpy who checks email boxes every day just for your emails. Of course I replied aggressively as well. And they didn’t offer any apologies. Well, it is not worth complaining like this if the story just stops here. Months later, their regular inspector came and inspected this house, which was smooth and there was a small issue. The inspector didn’t mention it needs to be replaced, and all I need to do is to use bleach to clean it. However, another aggressive and unprofessional c*nt dropped me an email and threatened me that they would tell the landlord and they want me to replace the whole thing, which was restored to the original state by bleach and didn’t take me 5 minutes. This time I did not send aggressive emails again, because all people in this company are like this. There is no reason to argue with c*nts. I have just told them I would leave and found myself another place to live. So dear reader, if you have already taken so much time to read my comment, why not take my advice as well, “Run, Forest run”. THIS COMPANY IS ON MY BLACKLIST FOREVER!!
5/5
TrustpilotExcellent service
Many many thanks to Olivia at Reeds Rains Hebden Bridge in helping us secure our latest home move, it was a property that we didn't expect to be offered, due to the area and the size of the house, which on both aspects are great, so it was a really pleasant surprise on getting our rented property.From the initial viewing to then liaising with Olivia / Reeds Rains, nothing could have gone smoother, highly recommended.This is the second time we've used the services of Reeds Rains, after we used the Halifax branch back in 2015 to sell our property, of which on that occasion all went well.. won't hesitate again to use again once our tenancy expires in 2023.Thank you Olivia and Reeds Rains.Jody and Tim
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains's Folkestone and Hythe office has 2,071 reviews across two platforms: 169 on Google, 1,902 on Trustpilot (across the whole business).
Reeds Rains Folkestone is rated 3.8 out of 5 across all 2,071 reviews, and 4.7 out of 5 on Google from 169 reviews.
Reeds Rains Folkestone, 85 Sandgate Road, Folkestone, CT20 2AF, Folkestone and Hythe, CT20 2AF.
