Trusted Agent profile · Folkestone and Hythe
★★★★★
684 reviews across 1 platform
18 Turketel Road, Kent, CT20 2PA, Folkestone and Hythe, CT20 2PA
Cromwell Properties's office in Folkestone and Hythe, at 18 Turketel Road, is rated 4.7 out of 5 across 684 reviews on 1 platform.
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
5/5
TrustpilotHow Customer Service should be.
Completely new to the world of Care Homes and worried about what to do with my aged parents future. Laura was attentive, thoughtful and helpful on first contact, gained some insights into what was needed and produced a short list of homes that could possibly be suitable. She also followed up to make sure that I was satisfied with the info provided and what the next steps were. Very grateful, thanks!
5/5
TrustpilotThe help and support I received from Kerry for my husband with Alzheimers
The help and support I received from Kerry, a member of your care team, was absolutely fantastic. She did absolutely everything she could to help our family find support and care for my husband for the week of our son’s wedding in Devon. I had tried to find care myself, but was unsuccessful. Kerry was wonderful, very supportive and clearly puts lots of time and effort in trying to assist us. It is thanks to her that we have been contacted by a care home in Devon who are going to support and help us care for my husband, who has advanced Alzheimers, not only on the day of our son wedding, but also on some days the week before the wedding. As a family, we can’t thank Kerry enough. With the help we will now get we should all, my husband included, be able to enjoy our son’s wedding.
5/5
TrustpilotHelp with finding a Care Home
Having found myself in a position of searching for a care home for my cousin whilst work is being carried out in her house, I contacted Carehome.co.uk to see if they could assist in finding a respite care bed for 2 weeks.There is a 200 mile distance between us, making it difficult to coordinate arrangements.My initial discussion put me at ease straight away, and having outlined the requirements I was sent a shortlist of quality care homes in the Kent area.Coordinating respite care and availability of builders can seem a daunting task, but I have been well supported in my quest.My advice - - don't struggle on your own, get in touch with them and talk through the problem.
5/5
TrustpilotGave us the start we needed for the…
Gave us the start we needed for the surch for a home for mum.
Hi Wendy - we're pleased to hear that we were able to give you a helpful starting point in your search for a home for your mum. We appreciate your feedback and wish you all the best as you continue your search.
5/5
TrustpilotFirst place to turn to for Care home assistance
absolutely brilliant service, and cannot recommend enough. From initial phone call with Emma, who really took the time to understand our needs - including our very tight timescale - carehome.co.uk managed to come up with a list of local care homes, which resulted in the placement of my mother in law less than 1/2 mile from our home. Result!! Big thank you to Dawn also for preparing the list and the help getting Ashcroft Hollow onboard.If you need help sourcing care home beds for a relative or loved one, then this is the first place you should turn to.
5/5
TrustpilotExcellent Service
Very helpful in providing a detailed shortlist and arranging for care providers to make contact. We had all the relevant information at our fingertips.
Hi Mary - thank you for your kind feedback - we’re really pleased to hear the shortlist and information helped make things clearer and easier to navigate.
5/5
TrustpilotHelp for people looking for residential care.
Holly was very helpful explaining everything about the care homes I was looking at, she checked on the homes she shortlisted for me, before sending them to me. I really appreciate the help I received as my Mum suffers with dementia, and life is stressful enough.So I would recommend this service to anyone looking to find suitable care for a relative.
5/5
TrustpilotExcellent supportive service
Excellent service to scout for suitable residential / nursing homes. Genuinely helped us at a really challenging time for the family. Found a great placement in a matter of days.One tip.... double check with the home that their care is appropriate before you visit. Gemma was an absolute rock star - thank you!
5/5
TrustpilotBrilliant service
Brilliant service. After searching online for a care home for my dad who has Alzheimer’s and nursing needs, I found this site and spoke to Janene who took details of what I was looking for. Within a day she’d emailed me a list of homes suitable and within two days I’d visited 3 and within the week my dad is moving in to a brilliant home where I’m confident he will be cared for.
4/5
TrustpilotTime saving by advising Care Homes near…
Time saving by advising Care Homes near me & relevant info. regarding them
Hi Irene - thank you for your review. We're pleased to hear that our Care Help service helped save you time by providing information on relevant care homes in your area. We appreciate your feedback and are glad we could assist with your search.
5/5
TrustpilotExcellent service
Kerry was very helpful, communication was excellent and she was able to put us in touch with a number of care homes that we would not have found or would not have considered. We were struggling to find an appropriate placement for Mum, she has challenging behaviour and is difficult to place.The care homes were quick to respond and we were able to speak to the correct person straight away. We have hopefully now found a placement by using this service.
5/5
TrustpilotVery efficient and helpful company who…
Very efficient and helpful company who responded very quickly to my request for help and information.
Hi Carl - thank you for your kind feedback. We’re delighted to hear you found the team efficient and helpful, and that your request was responded to so quickly. We really appreciate you taking the time to share your experience.
5/5
TrustpilotEmma was so professional
Emma was so professional, friendly, genuinely empathetic and knowledgeable. In addition, her considerable efforts resulted in five different care home visits so my 98 yr old father-in-law was able to choose wheee hr wanted to live. He chose ‘No 4’ and was warmly welcomed into the home of his choice yesterday. We also were contacted by another agency shortly after Emma contacted us - in contrast to Emma’s wonderful manner,, we were treated more like an annoying desk-clearing exercise. We have nothing but praise for this young lady - she really helped us out at a difficult time. If all of the employees are this good, this firm gets our unreserved recommendation. Thank you, Emma.
4/5
TrustpilotGenerally the information was good
Generally the information was good. It is still up to the patient.
Hi Linda - we're pleased to hear that you found the information helpful. While the final decision is always a personal one, we're glad we could provide information to support your search.
5/5
TrustpilotI have moved to Willow Park Lodge Care…
I have moved to Willow Park Lodge Care Home Coombe Valley Road Dover. Up to just I have had a very good experience the Staff are Competent Friendly and Caring and cannot do enough for you. The food is brilliant and the activities they provide is excellent. I have been in numerous Care Homes in the last 4 years Respite and long term and I can honestly say without fear or contraindication that Willow Park Lodge is the best one I have been in by a Country Mile and they have not paid me to say this. The decision to send a loved one into care is a decision that is very hard to do but sometimes it is the best for all concerned. So if you have made the hard decision to place your loved one in a care home I would highly recommend Willow Park Lodge.
5/5
Trustpilotour mum was transferred to finch…
My our mum was transferred to finch manor care home last year
Hi Sharon - it's lovely to hear how much reassurance Finch Manor has given you and your family, especially while living so far away in Australia. For clarity, we are not a care home. We provide a service that helps people search for, compare and review care homes. We're sure the team at Finch Manor would greatly appreciate hearing your feedback directly, so we would encourage you to share this review on their carehome.co.uk profile. We wish you and your family all the best.
5/5
TrustpilotVery good site with great choice of homes
Very good site with great choice and substantial details about each care home
Hi Kelvin - thanks for the positive feedback. We’re delighted to hear you found the site easy to use and informative in your search. We really appreciate your review.
5/5
TrustpilotVery good service on advice and very…
Very good service on advice and very good help
Hi there - thank you for your 5 star review! We're pleased to hear that you found our advice helpful and that our team was able to support you.
5/5
TrustpilotThe assessment was through and…
The assessment was through and follow-up was added support was welcoming and needed.
Hi Patricia - thank you for your feedback! We’re glad the assessment and follow-up support felt welcoming and helpful. It’s great to know we could provide the support you needed.
5/5
Trustpilotunexpected gem
What a unexpected gem I found, would highly recommend using this service if you are looking for a care home,the staff so knowledgeable and understanding, they listen to what your needs are and what you want, then after a indepth chat they compile a short list of 5 care homes they even get in touch with the homes and they can get in touch with you, I had follow up emails to check on how things are going and you can ring them anytime if you need to ask any questions, they have saved my sanity and calmed me down during this stressful time trying to find the perfect home for my mum, Thank you
5/5
TrustpilotAt theh happy moment I am new but I am very…
At the moment I am new but I am very pleased so far.
Hi Moira - we’re pleased to hear that your experience has been positive so far, and we hope to continue providing the support and service you need moving forward.
5/5
TrustpilotVery understanding and helpful
Very understanding and helpful. Practical information supplied and has enabled us to progress
Hi Barbara - thank you for your kind feedback. We’re really glad to hear you found the support understanding and helpful, and that the information provided has helped you move things forward.
5/5
TrustpilotTransfer from London to Weston
Support is the key word here. I had no idea what to do first to find the correct nursing home for my friend in Weston Super Mare (we live in London) but Paulina pointed me in the right direction. She sent me so much information to peruse and continued to support me until I felt confident enough to organise the transfer. I am so grateful for her help. Thank you Paulina
5/5
TrustpilotLaura was absolutely excellent
Laura was absolutely excellent. The most professional and helpful person we have spoke to regarding my mums respite care. She found places that we hadn’t found in weeks of looking so we are very grateful. Please let her know how valuable she is to your organisation. Very very impressed
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