Romans Fleet reviews

★★★★★ 5/5

Trustpilot

The service from Romans was efficient…

The service from Romans was efficient and professional from start to finish. At the start of the process, we were dealing with Warren Hendry, who carried out the valuation, put the house on the market and also arranged and held the open houses. Even after having our initial buyers changing their minds, Warren ensured we were back under offer in less than a week. He is also the person who recommended us viewing the house we eventually purchased. We were very impressed with the service he provided. After Warren left the branch, we were handed over to Jack Farnon who was also exceptional. Jack went above and beyond to ensure our house sale was completed on time. He kept us informed throughout the process and even dealt with the many difficulties we encountered with professionalism and sincerity, serving as a mediator between the various parties involved. I truly believe our move would not have been possible without him. Will definitely be referring Romans to all of my friends and family. Thank you again!

Mrs · 6 December 2022

★★★★★ 5/5

Trustpilot

Romans Uxbridge

I met with Rachael from Romans Uxbridge to view a property in West Drayton.She was prompt, professional, knowledgeable about the property, local area, and general housing market.I've dealt with Romans before and found them thorough, kind, and supportive.Although I didn't proceed with the purchase, the service I received was gentle and informative.Thank you Rachael :)

Jason · 1 August 2024

★★★★★ 5/5

Trustpilot

Amazing experience on our first house…

Amazing experience on our first house purchase. Sarah Thomas and the team had been very helpful on every step!

L · 28 October 2025

★★★★★ 5/5

Trustpilot

Working with Romans Agent was a breeze

Working with Romans Agent was a breeze! they showed us a great properties and handled paperwork smoothly with Mark and Lorraine support Highly recommend

Bolaji · 30 August 2025

★★★★★ 1/5

Trustpilot

Wouldn’t recommend

The whole experience with Romans was very bad. Yesterday when we completed, I was told to go to the branch to collect a set of keys. I went in, they made me wait and told me that the previous home owners were not ready and we had to wait for a few hours which didn’t help our situation. When I asked for the key, Tamsin went to find it and came back and told me they didn’t appear to have it ( which they were clueless about). So I wasted my time in the branch when I could have just gone straight to the house. The worst experience ever and no one made it pleasant.

Emma · 15 October 2022

★★★★★ 1/5

Trustpilot

No returns label veryl long wait times

No returns label in parcel, cannot find order order on website (says no order dedupe order being confirmed and received), extremely long customer service telephone waitimes, frustrating experience.

Dee · 22 August 2026

★★★★★ 3/5

Trustpilot

Move Manager Alison Savva, fantastic! Find your own solicitor, Lifetime Legal not recommended.

Move Manager Alison Savva did an amazing job. If it had not been for her my sale would never have reached completion. Many thanks Alison for your hard work and professionalism. Lifetime Legal - I would not recommend using this service to anyone. They are now dealing with my ongoing complaint against the conveyancing solicitor, Melia Mumford, who they placed me with. Although Life Time Legal’s complaints department are being helpful I feel that they need to thoroughly review the firms they place clients with. Earning almost £1000 as a finders fee for placing clients with solicitors who are unable to offer a satisfactory level of customer service is unacceptable. I wish I had chosen my own solicitor and regret signing up with Lifetime Legal.

J · 14 October 2022

★★★★★ 5/5

Trustpilot

This has been the best service received…

This has been the best service received from Romans- Uxbridge! We had registered with other estate agencies in Uxbridge to try and find a place to rent and no one really was out there to go the extra mile. Zara from Romans -Uxbridge was the best, she helped us secure the right house that met our needs and kept us informed of the whole process. Zara went an extra mile when we thought it might fall through. I will definitely recommend Zara at Romans-Uxbridge if you need a place to rent.👌🏾Best service

Mac · 13 October 2022

★★★★★ 1/5

Trustpilot

Disgusting company

Disgusting company They sent me this: Hi xxx, This email is to confirm your checkout appointment has been rescheduled. Unfortunately the inventory clerk is unable to attend at your requested date and time - they have proposed the following alternative: Appointment: Fri 31/10/2025 11:00 For property: And then when I turned up they said the original PDF supersedes this. Yet they sent this communication last

Mark · 31 October 2025

★★★★★ 5/5

Google

Fantastic service from start to finish. Nothing is too much trouble for the team and always contactable via phone or email. Jarred, Kelsee and Matt made the process as smooth and painless as possible for our purchase.

Tim · 24 March 2025

★★★★★ 5/5

Google

A big big thank you to Rebecca and Nick for all the help and effort they put in with our application. It was challenging yet they still managed to do everything perfectly and they’re amazing people. I definitely recommend these guys because they’re the best and they’ll help you out. Thank you again guys for all the help!! 😊 …

Andrea · 24 March 2024

★★★★★ 5/5

Trustpilot

Romans Letting Agency - Winchester

Very pleased with the service provided by Romans in Winchester. In particular from both Ceri, our Property Manager and Kim, our Lettings Manager. Both are professional, courteous, supportive, quick in communicating and proactive. Nothing is too much trouble. Real assets to the team - thank you ladies!

Linda · 1 April 2026

★★★★★ 1/5

Trustpilot

A pretty terrible experience from the…

A pretty terrible experience from the beginning and of of the most inept letting agents I have had the experience of dealing with. Punctuality has been poor. Numerous telephone and in person appointments not attended. Copy of birth certificate lost. Continually having to chase up on requests made. A change in property manager with no handover of any sort. We had to contact to locate our own new property manager. I have looked at reviews and any negative reviews get a generic templated response - which doesn’t surprise me in all honesty.

Simon · 6 September 2022

★★★★★ 5/5

Trustpilot

Longtime lanlord

I have been with Romans manage services for over 16 years. My experience is friendly, helpful and efficient. The teams have always assisted me and communicated regularly on issues. Thank you for all your help

Paul · 29 June 2026

★★★★★ 5/5

Trustpilot

Fantastic Service

Kerry went above and beyond helping to secure a suitable rental for my retired parents following a fire at their property. We were struggling to have offers accepted as we only needed the property for 12 months but with a very competitive market and multiply offers on each property most landlords opted for those looking for a more long term stay. Kerry, however, did a fantastic job finding an understanding landlord and helping us find a wonderful rental , thank you so much.

Jo · 5 September 2022

★★★★★ 1/5

Trustpilot

I am happy with the Branch but not the ID checks They are completely unacceptable

I am happy with the Branch and especially Luke M so far, however the ID checks are incredibly time consuming, intrusive and frustrating.I should have been advised all this would be necessary before marketing my property.I have used a number of Estate Agents for both sales and lettings over the past year and none has asked me to spend all this time and effort on ID checks. Expecting clients to spent this amount of time doing Romans and Lifetime Legals work for them is unacceptable on so many levels, not least the fact that I don’t know who I am giving my private information to. I have been given no assurance that this process is totally secure and that my identity is safe. Even now after a week, my property is still not being marketed while I wait for the ID checks to be completed. I am very frustrated and sadly I could not recommend Romans to my friends and colleagues as they would not thank me for putting them through this process too.

Rich · 3 September 2022

★★★★★ 5/5

Trustpilot

Property refurb dream!

Having this property for the last 16 years with only 3 tenant changes what landlord wouldn’t be happy! As you can imagine I thought it would be a major nightmare with the latest tenant change and the property needing extensive work at a time when you can’t get a tradesman for love nor money. This is when Christine Lancaster took that nightmare away! New bathroom, every ceiling, wall and door painted, carpets and a garden tidy up all in 2 weeks, truly amazing. Many thanks Christine, won’t be changing agents anytime soon that’s for sure. Regards N Walker

Walker · 23 August 2022

★★★★★ 5/5

Google

Romans in Fleet have provided great customer service over the years and just recently, so I highly recommend them for Sales and Lettings. Special mention to Debra in lettings for all your support and responsive customer service. Thanks!

Yasmeen · 1 March 2025

★★★★★ 5/5

Trustpilot

5/5 Property Management Service from…

5/5 Property Management Service from Christine Lancaster for the last 9yrs on my portfolio. Her knowledge and expertise within the business are unrivalled and I trust her completely to give us the best advice. She ensures ever angle is covered on everything she does which means we have a hassle free life. If Christine was to leave the business I would happily pay her to run everything privately for me. Couldn’t ask for more.

Ace · 22 March 2023

★★★★★ 5/5

Trustpilot

Quality staff made all the difference

I let myproperty on a 3 year deal through Romans. After a shaky 12 months or so, Alistair Schorah was assigned to me, as I moved to a managed service. He never came to me with a problem, just solutions This solution based approach dramatically improved my experience and level of service I had previously received.. I would highly recommend Alistair when letting a property, as I can't fault him. So thank you for Improving my experience, and also exceeding expectations and perceptions, massivley.

Jason · 11 August 2022

★★★★★ 5/5

Trustpilot

Thank you Andrei and Alistair!

My partner and I were looking for our first rental together. Since arranging the viewing with Romans we’ve found them to be extremely helpful!Two names in particular have stuck out for us - Andrei who conducted the viewing did so in a friendly and welcoming manner, coming across as knowledgeable and attentive. Alistair was also very appreciated as he helped us to submit our offer and was always on hand and patient with any phone calls or enquiries which we had.A huge thank you to Romans, Andrei and Alistair for their help so far and we look forward to working with them going forward.

Daniel · 8 August 2022

★★★★★ 5/5

Trustpilot

The management of my property hasn’t…

The management of my property hasn’t been a straight forward one, but the Romans team have been great, simply because they show they care. And that’s what you want as a landlord. Nick went all out to sort the end of tenancy and got some new tenders in quick too! Pooja is your person behind the scenes diligently making sure the property is well looked after. She is responsive, smart and empathetic. I couldn’t be happier. Thank you Romans Sunningdale.

Omayma · 8 August 2022

★★★★★ 1/5

Trustpilot

Prioritising its own interests over customers

Unauthorized carring out repair work, always don’t response to emails and even phone calls, unauthorized advertising the house. Misled landlord to use zero deposit scheme in order to benefit itself at the expense of landlords protection. Landlords need to pay more in order to get back basic cleaning costs after tenancy period. Please stay away from this company, no matter whether you are landlords or tenants.

Shirley · 9 October 2025

★★★★★ 5/5

Trustpilot

Great service - Thank You Kimberley

I have rented from Romans for around 4 years now, and so far everything has been great! I am blessed to have an amazing property manager (Kimberley Garcia Jones​) who sorts out ANY problems or issues really quickly and goes above and beyond to make sure I’m safe and have everything I need. Due to being an electric wheelchair and ventilator user I can sometimes need a bit more support than the average renter and Kimberley ALWAYS reply’s to calls and emails straight away and gets right into problem solving!Thank you Kimberley!!!!

Chloe · 4 August 2022