5/5
TrustpilotFantastic team!
It was a long haul with everyone doing their bit to ensure that we finally sold the property. Lots of ups and downs but we always felt the team were there to support us .
Trusted Agent profile · Fleet, Hampshire
Verified
Romans Fleet reviews
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
Part of Romans, see every office.
Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
Reviews
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolute scumbag of a company
Absolute scumbag of a company, I wouldn't trust romans and there employees as far as I could throw them. Thieving scumbags
Agent replied · 24 October 2023
Dear DinaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to raise this formally through our complaints procedure, please email us on customercare@lrg.co.uk.Kind regards, Customer Care Team
4/5
GoogleMolly greenfield and jasmine are very helpful
Agent replied
Good afternoon, We are very happy we could provide you with a positive customer experience. … More
5/5
TrustpilotBrilliant!
Lovely experience from start to finish. Very professional and very helpful throughout.
Agent replied · 24 October 2023
Hi Ew, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotEverytime Jo visits its great
Everytime Jo visits its great. Lovely woman. She is always friendly and makes everything easy and comfortable.
Agent replied · 24 October 2023
Eunice Danso, we are so happy to read such a great review about Romans Estate Agents Basingstoke and Jo in particular! Thankyou.
5/5
TrustpilotProfessional business
Professional, friendly team, staff know their trade and gets things done.
Agent replied · 24 October 2023
Dear JoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
Couldn’t have asked for better service. Responsive professional and personable.
Agent replied · 24 October 2023
Dear LindaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFriendly staff, on hand to help with any concerns or questions we had throughout the whole process.
5/5
TrustpilotOutstanding service from Taylor…
Outstanding service from Taylor Hepworth at Romans Clifton. I had had long standing problems with a previous agency which he sorted for me within a few days. Extremely professional and very friendly would highly recommend him.
5/5
TrustpilotProperty Manager very responsive
Aston Busby responds to our queries and problems very promptly and efficiently
Agent replied · 24 October 2023
Dear Jill, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotJonathan has to date been really…
Jonathan has to date been really helpful during my process to find a rental property. He has been responsive to questions and educated enough to show me round the properties
5/5
TrustpilotGreat experience with Romans
I got great experience with Romans Bath team. They are very professional, responsive, and resolve issues quickly.
Agent replied · 24 October 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotDAY 15 AWAITING REPLY TO MY EMAILS!
DAY 15 AWAITING REPLY TO MY EMAILS!! WHY THEY STOLE MY MONEYDO NOT BUY ONLINE FROM THIS COMPANY YOU HAVE BEEN WARNEDDISGUSTING PRACTICES IGNORANT ARROGANT CUSTOMER SERVICE DRESSES ARE CHEAP MEADE IN INDIA
5/5
TrustpilotEfficient and friendly
Efficient, punctual and friendly service. Our agent (Nathan) had an extensive knowledge of the area and was happy to answer all our questions.Highly recommended.
1/5
TrustpilotGenuinely useless and unhelpful
Genuinely useless and unhelpful in everyway. Staff were rude and hindered the sales process, I would not recommend this company to anyone.
Agent replied · 24 October 2023
Dear Ms/Mr Hale, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with us. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are c oncerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
1/5
TrustpilotJust absolutely 💯 crap service and I…
Just absolutely 💯 crap service and I fell for my buyer...just don't bother with this so called company...
Agent replied · 24 October 2023
Dear JonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotGreat Move Manager
Great to have a move manager to liaise with - professional comms and courteous
Agent replied · 24 October 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlexander smith is my agent I deal with…
Alexander smith is my agent I deal with at the moment. He has always been helpful respectful and polite. He responds to my requests/emails/phone calls very fast and has always found a way to help.
5/5
TrustpilotVery good service all the way through…
Very good service all the way through and kept up to date
Agent replied · 24 October 2023
Dear Mark,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThe customer service was great by Pooja…
The customer service was great by Pooja Chavd. Thank you.
Agent replied · 24 October 2023
Dear Krisztin,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWell what can I say.
Well what can I say.Now waiting on three years of accounts...on a house ?NO.....a 51 appartments block!!!!!Don't go near them,not even for a dog kennel, you would probably find a hamster in it !
5/5
TrustpilotEase of process
Ease of process Knowledge of staffBehaviour of staff
Agent replied · 24 October 2023
Dear Michelle Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOur purchase has been very smooth, thanks to great communication from Daniel Fleming.
Agent replied
Dear Joanne, Customer care is important to us so we really appreciate you taking the time to … More
5/5
TrustpilotOur property manager Kian Lewington…
Our property manager Kian Lewington always provides fast response to any issue related to letting or repair. We appreciate his help a lot!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
