Romans Fleet reviews

★★★★★ 1/5

Trustpilot

Swindon Taw Hill Branch

Swindon Taw Hill Branch, Very unprofessional, rented from them for 13 years (doesn’t mean anything) bad mouth the landlord saying how tight he is and will not pay for repairs, give you two months notice and when you call to say it might be a few days more until we can move out told they will take legal action, nothing else not oh sorry we can’t do that, just straight to we will take legal action, then a few days before you move out email you (no phone call) to say they can’t take the property back on the date they said they could? Given a new date by email (no phone call) waiting for a time, no time given then told to drop the keys at the agent at my earliest convenience (was not told this is how it works) drop the keys off to a young lad and then signed a post it note to confirm I have returned to keys, staff turn over is unreal but says a lot I wouldn’t want to work for there either and learn quickly to be a keyboard warrior, good luck to all the landlords that let them rent there properties for them

Sarah · 9 September 2024

★★★★★ 5/5

Trustpilot

Thank you Romans

I have several properties in Swindon that I let via Romans. Naomi Hamilton is brilliant at looking after my account, she always replies promptly to any queries and nothing is too much trouble for her when it comes to arranging contractors etc when needed.

Robin · 30 January 2024

★★★★★ 4/5

Trustpilot

I have lived at this Roman estate…

I have lived at this Roman estate property for less than one month now, and the experience has been exceptional. The maintenance team is always prompt and professional, and the amenities are better than advertised. I highly recommend Romans to anyone seeking a reliable and comfortable rental home. Teddy

Teddy · 25 June 2026

★★★★★ 1/5

Trustpilot

Hidden fees, Lies and Unnecessary Complications

They consistently lied about the property, and when we pushed back they patronised us for wanting more information. The agents will either call you 5 times a day, or be unreachable for a day or two at a time, and will never follow up with emails for the paper trail. They also had hidden fees and tried pressuring us to pay £80 for them to take the property off the market; I’ve never heard of this being done at other agencies. They never arranged the key exchange, so the sellers had to leave the keys with the neighbours, who we had never met prior to getting the keys. They made this process unnecessarily difficult, and if I could, I would have gone with any other estate agency.

Nadene · 6 September 2024

★★★★★ 1/5

Trustpilot

Not even a star to rate this agency!

Not even a star to rate this agency!They insist to use their solicitors and mortgage advisor, promising a faster process and a refund if the sale fell through due to the seller's fault. Despite paying all requested fees promptly, including additional charges for legal searches, after three months of delays, I was told the purchase required a payment in cash due to missing certifications from the leaseholder. They never shared their correspondence with the seller and i believe this was a fake sale, a scam for the buyer! And I'm sure I'm not the first one going through this kind of experience with Romans! Frustratingly, I later learned from other many agencies that this disclosure is usually made upfront to any potential buyers. When I requested a refund, both the estate agency and solicitor refused, citing penalties for not completing the purchase, something entirely out of my control. The agency's communication was appalling, with one agent hanging up on me and another being rude and unhelpful.This ordeal cost me over thousands£ and many months of stress and anxiety, severely impacting my mental health and disrupting plans with my partner. Despite promises of a smooth and quick sale, I was left feeling scammed and cheated. The agency’s behavior raises concerns about their professionalism and honesty. I am deeply disappointed and expect a full refund or, at the very least, an acknowledgment and apology for the distress caused! Since then I receive scam calls every day!

Cristina · 6 September 2024

★★★★★ 5/5

Trustpilot

Thank you Amy

Thank you Amy you were very professional and confident, It was lovely for you to say what a lovely house I have.Nothing was too much trouble for you, you explained everything. A genuine lovely person.

Theresa · 14 July 2024

★★★★★ 4/5

Trustpilot

Big thanks to Swindon team and Katie

Big thanks to Swindon team, especially to Katie and Debbie, great continuous effort to get un into our new home which we simply love. A single down point and that is in regards to the referencing company, not very efficient considering nowadays fast information access.We highly recommend Romans Lettings in Swindon, kind, respectful and genuinely helping, top professionals, we thank you.

VICTOR · 7 September 2022

★★★★★ 5/5

Trustpilot

Good job Romans in Uxbridge

All the guys at Romans in Uxbridge were helpful and reassuring. I found Arun to be particularly personable and felt i could rely on him .

Graham · 28 November 2024

★★★★★ 4/5

Trustpilot

Happy with the service provided

I have always found the staff at Romans extremely helpful especially Stacey Cowap who always answers emails very promptly. I have a fully managed service which means that any issues are dealt with by Stacey or one of her colleagues and they have a large number of vetted tradespeople at their disposal. My only criticism would be the extra charges they apply in addition to the management fee but on the whole very happy with the service.

Debbie · 18 December 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish.

Great service from start to finish, Jarrad was fantastic always available for any questions we might have. Catherine was an absolute credit to the company without her i may well have changed my mind about selling we cannot say enough great things about her. no fault of romans more solicitors issues. Would highly recommend.Mhairi & Martin Hewson

Mhairi · 14 January 2023

★★★★★ 1/5

Trustpilot

Would not recommend

Ordered a dress which was lovely but didn’t fit. Wanted to send it back but they had sent me a blank page for returns - tried their landline which doesn’t work. Wrote a label by hand and returned it. That was 7 weeks ago and not credited it to my account. Would not recommend them and would not use them again.

Hollock · 12 August 2022

★★★★★ 1/5

Trustpilot

Be aware tenants!

Rented through Romans in the Buckinghamshire area. They couldn't get enough of me when I wanted to rent a property, however as soon as money changed hand's, they could not have cared less. I have also just found out my colleague, who is under a different branch, is going through exactly the same thing!I am a single professional renter working a very demanding job in clinically in the charity sector. In summary, The day of moving in, the downstairs utility, which was the only access to the Property, was being ripped out! I had no washing machine, no fridge. Romans claimed to have known nothing about this. Nor offered any solutions other than take my washing to a laundrette. I was left like this for over 2 weeks. The property also stank of cigarette smoke and took several days and cleaning to eventually rid the smell.I had 3 different "property managers" in the first 3 months of renting,none of which were responding to my emails.The open fireplace had bare sharp metal hanging down from it. They left me like this for 8 months.The TV aerial never worked and was never fixed in the time I was there despite me sending emails.The utility area was left filthy and fridge grim. Again despite several emails to get this cleaned they never done this and I was left to clean this myself (it really was grim) A contractor of the landlord entered he property without my knowledge, again Romans claimed to know nothing about this and they were being paid to manage the property. The property was left clean, oven clean carpets wet cleaned. It was better than when I moved in. However a relative of the landlord twice entered the property without prior notice despite the checkout not being completed, heaven knows what for or what he was doing. Again Romans could not have cared less and were charging me £300 for cleaning and £25 for damages which I initially tried to contest but was told in an email i can take it to arbitration which then after they will instruct a debt collection agency to collect fees!! This was a threat! Due to my work and the need to look after my mental health, I was left no alternitive to pay but i will pursue with their regulatory body, but without debt collection agencies hanging over me. My colleague, a mother of 2 and a senior Nurse is also going through simular with a Romans branch. It's really sad in 2023 how tenants can be treated and the blatant disregard for professional management and fair treatment. I write this review not for me but to protect the vulnerable people out there who do not have a voice.

James · 1 October 2023

★★★★★ 5/5

Trustpilot

Friendly and helpful

Saffron went above and beyond finding me a property to view that suited my needs. Had a great viewing with Hannah, she was able to answer all of my queries perfectly.

Alastair · 2 September 2024

★★★★★ 1/5

Trustpilot

Very unprofessional staff

Very unprofessional staff. They only let us know the flat is not available to view after a 90 min drive to get there because they didn't have the correct keys. We were told this as we arrived at the property and there was opportunity for them to tell us before as we had a number of calls with them arranging the viewing that day. Just very disorganised and unprofessional. There was an attitude of not wanting to sort the problem and no remorse for wasting our time. To add on top of this the listing didn't even meet our minimum requirements which we had outlined to them.

Mei · 21 September 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

We had excellent service from Romans and especially our main contact Saffron Willmott. Every request was handled quickly and efficiently and Saffron was able to help with remote viewing of the property. She then supported us through the process, along with the full team and we are now happily renting the property. Recommended!

Paul · 4 May 2023

★★★★★ 5/5

Trustpilot

We have been with Romans about 6 months…

We have been with Romans about 6 months after a nightmare with our previous letting agents. They are really professional and are very quick at dealing with any issues. We recently had a leak from our upstairs neighbour and our property Jack Cracknell was able to get hold of the upstairs neighbour and sort it ASAP. I highly recommend Romans

Kristopher · 31 August 2022

★★★★★ 5/5

Trustpilot

Stephanie and her team have been great

Stephanie and her team have been great. No question has ever too big or too small. Stephanie has really kept me sane throughout the stressful selling process - great with communication whether it be on email or picking up the phone and couldn't be more grateful. I couldn't sing her praises enough. I would definitely recommend using Romans for the sale of a property.

Nikki · 21 February 2022

★★★★★ 5/5

Google

We had the pleasure of working with Jarred on our house sale and purchase and found that he was extremely proactive, responsive and professional throughout. In what can be a very stressful time he always took a practical and relaxed approach to help resolve any issues and assist where he could. I found his service incredible and have recommended him to family members who are also thinking of buying/selling. Thanks again for all your help! 😃

Charlie · 10 October 2024

★★★★★ 5/5

Trustpilot

Holly at Romans was really excellent

Holly at Romans was really excellent. Pro active, professional and a joy to deal with. Thank you!

Emma · 11 June 2026

★★★★★ 5/5

Trustpilot

Easy and smooth process

We have found Anais from Romans, very easy to talk to, kind and understanding. Her communication skills and support have been very reassuring and helpful. Concerns and questions were answered promptly and we were guided by her professionalism. With Anais, we have found the renting experience smooth and easy to follow. I can’t recommend Romans highly enough. Thank you Anais!

Timea · 10 August 2022

★★★★★ 5/5

Trustpilot

Excellent Service

Romans have been our letting agents for almost 30 years and we have had a happy and friendly relationship with them. The current staff in the lettings department are excellent but Kerry is particularly skilled at identifying customers needs. Our priorities have understandably changed over the years; Kerry’s help was invaluable last week when she offered us various options regarding our current management issues. She empathised with us, identified our problems and how they might be resolved. We have since accepted her excellent advice. Kerry is such a warm and generous lady, it's a real a pleasure to deal with.

Bertram · 6 September 2023

★★★★★ 1/5

Trustpilot

Extremely Disappointing Experience with Romans Real Estate

I have had an extremely disappointing and frustrating experience with Romans Real Estate. As someone who doesn't live locally, I have to travel a long way specifically for property viewings, which makes reliability and professionalism on the part of the estate agency paramount. Unfortunately, Romans has consistently failed to meet these basic expectations.On multiple occasions, Romans canceled property viewings without any prior notification, either by email or phone. This lack of communication not only shows a disregard for potential clients’ time but also causes significant inconvenience, especially given the distance I need to travel each time.Furthermore, my attempts to make an offer on a property have been met with consistent delays and unfulfilled promises. Despite my repeated efforts and assurances that I would receive a callback, the responses have been non-existent. It has been over a week, and I am still waiting to make an offer, with no substantial communication from their side.This level of unprofessionalism is not what one would expect from a reputed real estate company. It is disheartening and discouraging, especially for serious buyers who are ready and willing to proceed. Romans need to significantly improve their client communication and respect the commitments they make.I would urge potential clients to consider these issues seriously before engaging with Romans Real Estate. An agency that is unresponsive and unreliable can turn what should be an exciting home-buying process into a stressful and frustrating ordeal.

Ilkin · 3 August 2024

★★★★★ 5/5

Trustpilot

Very professional service

Very professional service. I got the asking price for my house in a matter of days. There was always someone available to answer questions or deal with glitches.

Dinah · 5 October 2024

★★★★★ 5/5

Trustpilot

Over the many years working with Romans…

Over the many years working with Romans and in particular Kimberley Garcia Jones would like to express that I have always received exceptional service without fail from Kimberley covering all aspects on the rental of my property. She always gives peace of mind and i do not have to worry on anything on the management of my property.Graham Evans

Graham · 4 September 2022