Romans Fleet reviews

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!

I wanted to provide a good review on one of your staff members. Scott from Romans Bristol was absolutely amazing when we were looking for a property to rent in the Bristol area. He went out of his way to accommodate all our needs and made our move in process super easy. Highly recommend his services and very kind manner, it was very much appreciated.

Christopher · 4 November 2021

★★★★★ 5/5

Trustpilot

Should have been with them since the beginning…

This was the third estate agent we had turned to to sell our house. We had already wasted 6 months, 3 with an immensely inept agent however, when we approached Ben, he listened to our previous experiences and in his cool, calm, collected manner, he reassured us that none of our gripes would be repeated. I left their office wanting to believe what he had said, half-doubtful he would keep his word based on my previous experiences with other estate agents. I shouldn't have questioned it really. Interest in the property doubled and his team constantly kept in touch. Mia and Oli were also superb with their friendly, positive, progressive approaches, making us feel at the centre of sale but doing ALL the work on our behalf. Ben practically guaranteed a sale when I first met him and he stuck to his word. They found a buyer within three months. Such a professional approach that took the huge pressure of selling our property away from us. I was a fool not to have gone with them from the beginning. Amazing efforts, thank you so much for getting us over the line.

Nardi · 20 August 2023

★★★★★ 5/5

Trustpilot

Pooja has been brilliant!

Pooja is leaving us as one of our property managers, and will be missed. I have been a customer of Romans for 11 years, over this time I have had many different property managers from my properties. I’ve never felt the need to write a review but she has been so good with us, super helpful and we really appreciate that.

Vik · 25 May 2022

★★★★★ 5/5

Trustpilot

Pooja has been brilliant!

Pooja is leaving us as one of our property managers, and will be missed. I have been a customer of Romans for 11 years, over this time I have had many different property managers from my properties. I’ve never felt the need to write a review but she has been so good with us, super helpful and we really appreciate that.

Vikstar · 25 May 2022

★★★★★ 1/5

Trustpilot

Rude and unprofessional behaviour

Been treated very rudely over phone as we were on holiday for 10 days after a viewing and putting our offer .. we kept explaining our situation that we are on holidays and will be back but this person named Adam Colvim kept calling and pestering inspite of us explaining him so many times and finally asked us to never call again ???? Is this the kind of customer service you offer, do you not understand someone’s personal space .. we would take this bigger as we have call recording on the phone and make a formal complaint .. sad to see such behaviour

Seema · 18 August 2023

★★★★★ 5/5

Trustpilot

Kimberley is our Property Manager for…

Kimberley is our Property Manager for some years now. We truly value her knowledge and advice on our two properties. She is always professional and yet friendly. We depend on her a lot and dread to think of her ever leaving Romans. So good to have her as the go to person and she is easily accessible via email or telephone.

Martina · 9 May 2022

★★★★★ 5/5

Google

It's been 1.5 yrs association with Romans as a tenant. Jacqueline is my contact and all the services are addressed with perfection and timely. I am very happy with services by Jacqueline as well as Romans at Fleet.

Antony · 24 March 2024

★★★★★ 5/5

Trustpilot

A big thank you to Katie Page who has…

A big thank you to Katie Page who has been super helpful from start to finish, getting back to me quickly with any questions I had and gave really clear answers to everything. The process was very smooth and I felt well supported by the team, especially Katie so thank you again!

Sam · 6 April 2023

★★★★★ 5/5

Trustpilot

Great service from Romans

My late brother used Romans for the letting of his flat in Winchester for some years and always spoke well of the service they provided.When he passed away, I contacted Ceri at Romans and she was so very helpful and understanding, and supported our family as we sorted out my brothers affairs, and kept us informed of any and all matters relating to the ongoing tenancy.I thoroughly recommend Romans and thank Ceri in particular for her help over the year since we took over the flat.

Tim · 20 July 2023

★★★★★ 5/5

Google

We recently had a property check which was carried out by Aston Busby. I was off work at the time as I had been rather poorly and Aston was very considerate when doing the inspection, checking that I was okay. I would be very happy with her doing the inspection any time.

Jo · 24 March 2023

★★★★★ 5/5

Trustpilot

fast efficient service

Anais has been very helpful in our search and eventually finding a new home in a few days for my family and I. Due to my work schedule, I was not always available for processes required and Anais has been very patient with us. We are looking forward to moving in in a couple of days.

Fungai · 4 November 2022

★★★★★ 5/5

Trustpilot

Selling a property

Jacob & Benjamin were proactive and quick to respond to any queries. They made the process much easier. Very happy with the service.

Jez · 25 November 2024

★★★★★ 1/5

Trustpilot

They share your private info to 3rd parties without consent

I signed up with this agent today to see a property for sale. It’s been a nightmare thus far. I’ve had my details shared to agents in my area ( despite being listed and contracted already for the sale of my home), which I did not give permission for. I’ve had spam emails addresses to Mr, despite being the MRS with the details logged with Romans (insulting and sexist much?). I’ve had the booking cancelled because the vendor won’t do viewings on weekends (they clearly don’t want to sell, so why is it listed on Rightmove?This whole thing has been a debacle and all because I shared my email ( which I had to spell out 6 times on 2 phone calls because they got it wrong) and phone number to be listed and vetted for the viewing. These agents are muppets and so incredibly unprofessional.. don’t bother! Go elsewhere they will mess you around and breech privacy laws to boot!!!

Sara · 1 July 2024

★★★★★ 5/5

Trustpilot

The whole process was smooth

The whole process was smooth The initial contact, the viewing, the checks and the moving. Mark and Lorraine were very helpful and made everything easier.Would strongly recommend using Romans any day

Bridget · 15 July 2024

★★★★★ 1/5

Trustpilot

Poorest experience one can possibly…

Poorest experience one can possibly have of an estate agency … they define the unfortunate reality of the world we live in… the crooks always get away with unlawful behaviours that end up costing money to contract abiding tenants … long story short I moved into one of their leased property in August 2021. Upon moving in, the premises were dirty and I was advised that a professional clean would allegedly occur before moving in … allegedly was indeed the word… it never happened … so here I was cleaning a flat dirtied by someone else to be sure it would be germ free for myself and my partner. 1.5yrs later I end up surrendering the premises early due to the landlady never complying with her contractual duties, refusing to replace her white good of a fridge/freezer that had been playing up within the first 6 months into the property which ended up dying on me over night resulting in the loss of over £300 worth of Costco meat.. The final draw was that my health substantially declined so I decided to surrender the key a week early and have the property professional cleaned and to thank me Romans estate agents conducted multiple visits, accrued additional bills linked to their use of lights, dirtied the premises and had the audacity to ask that I pay for their cleaning bill and fictional damage that would have allegedly happens at the premises … we are now dealing with THEIR ombudsman who deals with deposits to decide if I have indeed retuned the premises in a better state than they were given and if I have of not damaged something that was left working in perfect order given the Images that I have provided …. ROMANS DO NOT LOOK AFTER TENANTS THEY LOOK AFTER THEMSELVES AND THEIR LANDLORDS …. Shame on you

Julie · 27 June 2024

★★★★★ 1/5

Trustpilot

The worst service from start to finish

The worst service from start to finish Rented a property for 12 months Forced to pay full year rent in advance Tried to renew agreement on a month payment basis but was denied Vacated property and forced to wait for holding deposit to be repaid Could never recommend this company

Alan · 8 August 2025

★★★★★ 5/5

Trustpilot

Rental property

I have had a good experience using romans to rent a lovely property. Romans made the whole process as simple as possible for me and Jonathan Randall in particular had been my main point of contact. He has been very thorough, prompt and helpful at all times. The whole process completed in 10 days. I would like to thank Jonathan for all his help and making the experience smooth and positive for me.

Melissa · 28 December 2023

★★★★★ 5/5

Trustpilot

Romans have delivered an incredible…

Romans have delivered an incredible service in helping us find a house. It was the excellent reputation that made us choose Romans, and they did not disappoint in any way. I would like to express a special thanks and appreciation to Anais our letting advisor, who provided the most professional service. You made this whole process much easier than it could have been. Everything went very smoothly. We want to express our appreciation for the way you took the time to understand exactly what we were looking for and for the great communication. It made all the difference.

Yve · 28 June 2023

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH ROMANS

Threatened firstly with you have to take their zero deposit scheme or the landlord won’t accept you.When we moved in, our rental house had apparently been ‘professionally cleaned’, funny how there was remains in every kitchen cupboard and mud on the carpets, must all be part of that ‘sparkle service’ we were charged for on check in.When moving out 1 years later, the inventory report they took was remarkably more detailed than the check in report on entry. We left that place immaculate, yet every tiny scuff, hole, latches added from previous tenants was attributed to us and a fine was charged.They bully you into paying or go to arbitration and pay more money for that. I will never be renting from Romans again and just hope somebody reads this and decides to save themselves the awful experience that we had. It’s the fact they actually fine you for their scams that really infuriated me.My experience from Romans left me feeling like I was a cash cow for them to milk as much money from as possible. Romans is a terrible company to consider letting from, I hope you don’t make the same mistake that we did. Let these incompetent, unprofessional and hurtful people go out of business.

Paul · 19 June 2024

★★★★★ 5/5

Trustpilot

Wonderful

My experience with Romans was lovely from day one. Mark P. was wonderful, he made sure I found exactly what I was looking for in my new flat and has kept up amazing communication throughout the process. It's a huge move for me down the country, and I feel a lot more at ease knowing how smooth everything has gone so far and how updated I have been kept on everything. It's all been so clear and straightforward. I can't say enough good things about Mark and Romans in general, I definitely trust I'm in good hands here!

Amy · 25 August 2025

★★★★★ 5/5

Trustpilot

Romans continue to Impress:

I have had the pleasure of renting out properties with Romans for many years, and recently in buying a property with them. During this time I’ve always been thoroughly impressed by their staff and their level of customer service and support. I would recommend Romans to anyone wishing to rent out or sell their property. I’ve been particularly impressed by Debra Barman, Senior Property Manager who continues to deliver. She has great attention to detail and is quick to respond to any questions/issues I have, thus giving me the feeling she is on top of her game. I have the utmost confidence in her abilities to effectively manage my properties, and she often goes above and beyond to help support me. I’d also like to thank Deborah Grierson, Senior Letting Consultant for her continued support and professionalism. Both are a pleasure to deal with. Keep up the great work.

Stuart · 20 June 2023

★★★★★ 5/5

Trustpilot

Sophia supported me from viewing to…

Sophia supported me from viewing to actual move in. Her contribution was quite timely as I was going through a critical time personally and that support immensely helped my family & I.

ADESOLA · 21 January 2026

★★★★★ 5/5

Trustpilot

Top class service

We have rented two properties through Romans and have Always found the whole team in Swindon very helpful. However our usual contact is Danie Brock and her attention to detail and customer service is exceptional. She always returns calls and sorts out issues that are satisfactory to both the tenants and landlords. Thank you Danie for your excellent service

Bernadette · 21 April 2022

★★★★★ 5/5

Trustpilot

Although a lot of negative reviews on…

Although a lot of negative reviews on here, I felt I needed to write a review stating that my experience with Romans Group was excellent. That was due to Sabina Jousif, the Lettings Move Manager. She was efficient, well organised, always got back to us straightaway and dealt with any enquiries promptly. Thank you so much Sabina for making moving home less stressful! Daniela

Daniela · 30 June 2021