Romans Fleet reviews

★★★★★ 5/5

Trustpilot

A pleasure to work with and would recommend!

Thanks Adam and Joshua for all your support and for getting our home sold for a great and fair price. You managed to quickly sell the house for a second and third time after prior offers fell through (for reasons out of your control). You’ve been great to work with and I wouldn’t hesitate to recommend you to a friend in the area!

Kristiana · 29 March 2023

★★★★★ 5/5

Trustpilot

Great service by Anais

As a foreigner it was my first time renting property in the UK and I almost had no idea of how to start this procedure. While searching different properties, Anais has guided me to go through the necessary steps and always reponsive to my questions even a small thing. With her tremendous help, I am ready to start my new life in the UK from today. Thanks Anais!

Wakana · 1 October 2022

★★★★★ 5/5

Trustpilot

Thank you Andrei and Courtney.

Thank you Andrei and Courtney.We have been looking for a place to rent for quite a while now and once we contacted Romans everything fell into place. Andei found exactly what we were looking for. We couldn't have had a better experience. Everything was done in a friendly, professional, and efficient manner. We would not hesitate to recommend Romans to anyone wanting to buy, sell or rent a property.

Pamela · 18 August 2022

★★★★★ 5/5

Google

Jasmine Britten, has been my Property Manager since 2024. She is very professional and proactive ensuring thar any issues are resolved quickly. An excellent communicator.

Joseph · 16 June 2026

★★★★★ 5/5

Google

We’ve just used Ashton’s in Stockton Heath to sell our house, and they were great. Nick was so enthusiastic from the very first visit and then went on to market the house brilliantly. The photos, copy and 3-d tour were top notch. We had a steady stream of viewings, all handled professionally and at times to suit the potential buyers. The buying process was a bit long and painful due to issues further down the chain but nick was always onto it, chasing solicitors regularly, and all credit to him that it completed when it did. We are really grateful to him for being so pro-active, positive and professional throughout, and for being an overall good egg. We would definitely recommend.

Jane · 24 July 2020

★★★★★ 5/5

Google

Yesterday I moved house after 35 years and the whole experience took around 10 weeks My house was on sale for months with another Agent ..yes they got the viewers in but were not able to convert to a Sale.Adam dealt with the whole thing quickly and professionally and kept me updated at all times.The whole process was not as difficult as anticipated.Thank you Adam for having that "human touch "..I would say if I ever move again I will definitely contact you but that's never going to happen..last and final chapter in the Lakes.Thank you all and mostly Adam for your support and professionalism..

Bernadette · 24 July 2020

★★★★★ 1/5

Trustpilot

Our rental was not clean upon arrival…

Our rental was not clean upon arrival with moldy dishes in the dishwasher, grim on counters and floor, dog hair in the washing machine, sewage issues in the bathroom. They never sorted out our broken toilet/sewage issues so we had to break our tenancy. Do not rent from them they are crooks

Melissa · 3 November 2025

★★★★★ 5/5

Trustpilot

Incredible staff

Incredible staff. My property manager Megan Setchell has always gone above and beyond to help resolve any issues I might have and it’s brilliant to see this is not just specific to Megan as Chloe Chikaviro was fantastic when it came out to the checkout process. She has taken out all the stress with her efficiency. I’m gutted to be leaving Romans but unfortunately they don’t cover the area I’m moving to yet, one can only hope soon!I’d highly recommend renting through Romans and will always choose them where possible.

Sarah · 16 March 2024

★★★★★ 5/5

Trustpilot

First time renter…

Having just rented a property through Romans, it was a very easy and painless transaction. In particular, Amanda Force-Jones has supported and guided a first time renter all the way. The service provided by both her and her colleagues has been great!

Jonathan · 30 January 2026

★★★★★ 5/5

Google

Jasmine Britten from the Fleet branch has been very responsive and reliable regarding any property issues. Thank you and keep up the great work!

A · 16 June 2026

★★★★★ 5/5

Trustpilot

Great Assistance - Thanks Chloe!

I am a first time tenant who didn't have much experience for renting property especially residency membership service. Thank you Chloe for your prompt assistance and advice especially when we needed it most, your excellent service which means a great deal to me and families.

Xu · 17 April 2024

★★★★★ 5/5

Trustpilot

5* Customer Serivce

I spoke with Kaitlyn Young regarding an urgent leak that needed to be attended to as soon as possible, although this was not a rented property that Kaitlyn dealt with, she was dedicated, understanding and took the time to help me with the issue at hand. She's truly an asset to the team, thank you again!

Building · 5 September 2025

★★★★★ 5/5

Trustpilot

Great Estate Agents

I've been with Romans for 12 years and the team have looked after my property and tenants during this time with great care and consideration. I find the whole team a pleasure to work with and any issues are quickly resolved. Romans take a proactive approach looking after my property and I especially call out my property manager Jade who has recently helped me prepare my property for a new tenants. Jade sorted numerous issues for me ensuring I was kept updated and consulted along the way. Thanks to Jade and the team at Romans.

Dave · 2 February 2024

★★★★★ 5/5

Trustpilot

Positive outcome…

I have had the pleasure of dealing with Jade Small from Romans swindon branch today. I must say I feel,today, that she was the right person to talk too. My concerns and issues was dealt with promptly and efficiently. She was able to listen and understand my concerns, solving the concern and putting my mind at ease. I found her relatable enabling me to express my circumstances. Today has been a positive experience thanks to all at Romans swindon and I particular Jade.

Cherie · 31 January 2024

★★★★★ 5/5

Google

We had the best experience moving with Romans! - We had no issues with the main contacts! We were moved in with so easily and stress free. Highly recommend Both Rebecca Rowley and Helena Thornton. Who both helped us with the move. We are so happy with our new home! :) Thankyou Romans and also thankyou for the welcome package!

Jennifer · 24 March 2023

★★★★★ 5/5

Google

What a fabulous experience with Nick and the team at the Stockton Heath Branch!! From start to finish!! From viewing a house that we liked, to putting ours up Nick actively sold our house in less than 2 weeks! He brought so many people in and his passion and knowledge of the area was passed on to many viewers! Once offers were accepted Nick drove the process being part of every step, a totally honest and open approach made us feel easy throughout. Nick kept in touch on weekends and nothing was ever too much trouble! Ashton’s were worth every penny of their fee! Move date and Nick Knocked on after work with spare keys and to check everything was ok! If anyone is thinking of selling their house in the area we would 100% recommend Nick and his team! This team are more than an estate agents, their customer service is just spot on!!

Helen · 24 July 2019

★★★★★ 5/5

Google

I have just bought my first house with the help of Adam and the team at Stockton Heath. They gave me constant support the whole way, no matter how many times a I phoned Adam, he was always on the other line answering the abundance of questions I had and going out of his way to meet for early morning viewings. They definitely helped the relive the stress of purchasing a house, I can’t thank them enough.

Oliver · 24 July 2020

★★★★★ 5/5

Trustpilot

Highly Recommend!

I have rented a property that is managed by Romans for the last 3 years and have never had any problems! They have always been on hand to help with any questions and dealt with all administration so quickly! We’re so grateful for their help and kindness along the way! Thank you to Jessica, Amy and all those at Romans! :)

Steph · 31 January 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs -

I am a private landlord and Romans provided their tenant finding service. Vetting etc and full management service.When the tenant absconded and breached their 12 month tenancy agreement, Romans could not have been less helpful.The quality of service has been pitiful.Do not use Romans to let and manage your property.They are unreliable and dishonest.Their handling of my claim for the deposit monies for unpaid rent and damage to my property has simply been ignored for 3 months.They have provided inaccurate information to the utility companies and local authority, leaving me being chased for payments for which I am not liable.I now have a world of pain trying unravel all of the erroneous account details they have left me to sort out myself.They have no system for receiving the photographic and video evidence required for my claim to the deposit scheme adjudicator.They offer tenants a ‘no deposit’ option, which means Romans pick up the cost of any deposit money that has to be paid to the landlord, and yet Romans are the ones who are solely able to make the case for my claim to the adjudicator! Massive conflict of interest.I cannot stress enough how incompetent these people are.Avoid at all costs.

Tracy · 1 November 2024

★★★★★ 1/5

Trustpilot

Our experience was horrible.

Our experience was horrible.This was not because the buying process failed (which was frustrating). The company seemed to deliberately drag the process over several months, completing inquiries a few days before the expiration of the initial mortgage offer.The company managed both the letting and the buying side, so they were possibly not bothered by getting the sales done.After we received our mortgage offer from the bank, it took almost a month to get someone at the office to chase the owner for a sales contract. Took about 6 weeks for the sales contract to come through and about 2 months for routine inquiries to be completed.We had inquiry questions such as:"provide the location of the following:mains electricitymains gasmains water "Outstanding for almost 2 months even when Romans managed the letting side and could be expected to easily provide this.Having to chase and call the estate agent almost every other day and sometimes not getting a response was a very mentally draining process.

Akintade · 31 October 2024

★★★★★ 5/5

Trustpilot

Excellent service

I was looking to relocate with my family, Sam was very helpful and very patient in answering all the questions we had. Always willing to help. To be honest which was the reason why we took the place from them as there were other suitable places for us. Other estate agents but vey arrogant. He was very reassuring all the way.

Rose · 27 January 2023

★★★★★ 5/5

Trustpilot

Excellent Property Manager

We have been landlords now for over 10 years (first with Dewhurst and Co and now Romans) and would just like to place on record what a great job your property manager Jade Small does. She is always helpful and resourceful. Also she can be relied upon to respond to issues promptly and has been a great help to us as landlords. Jade is easily the best property manager we have had and is a credit to your business.

Perry · 5 February 2024

★★★★★ 1/5

Trustpilot

WARNING will do everything they can not to give back your deposit

Had a very disappointing experience using Romans as a tenant. At the end of your tenancy you are given the option of getting a professional clean or cleaning the property yourself (note that tenancy agreement states that the property only needs to be returned in the same state of cleanliness that it was in when your tenancy began). Myself and my partner decided to clean the property ourselves and spent an entire weekend deep cleaning the house in order to save on cleaning fees, leaving the property in a superior condition to when we moved in (when the washing machine was full of mould, other parts dirty, prior tenant's possessions left in cupboards, etc.). Despite this we were shocked when Romans asked for £400 in cleaning fees for a professional clean (from a cleaning company based in Portsmouth per the invoice hence why I believe this figure was so substantial), which they completely refused to budge on (I would later find out this was because they'd already contracted the cleaners before we'd had a chance to counter their initial offer of £400). We replied in depth, responding to each and every supposed issue with picture evidence from the start/end of the tenancy which was completely ignored, with Romans simply stating that the property hadn't been professionally cleaned and if we wanted to dispute the charge we'd need to go to an arbitrator of their choice at a cost to ourselves of £120 per our contract.My advice to any tenants is to sort your own professional clean and then the liability is with the cleaners if the property is not up to Romans unrealistic conditions. They will also not ask you for an invoice proving a clean has taken place as we were repeatedly rebuffed when we asked for proof of invoice for a professional clean having taken place prior to the start of our tenancy.

Connor · 23 October 2024

★★★★★ 5/5

Trustpilot

Very friendly and helpful

Went into the office without a clear idea of what I was actually wanting (except that I'm looking for a place to rent). Amy was very patient with me as she was able to communicate very clearly practises in renting. In addition, she responded very quickly to my emails. Made a scenario which is normally outside my comfort box quite pleasant.

Timothy · 4 January 2023