Romans Fleet reviews

★★★★★ 5/5

Trustpilot

Romans Team

I have used Romans for a number of years to manage our rental properties. I cannot speak highly enough of the whole team in Tilehurst with a special shout out for Mark and Steve. They both go over and above to help in anyway they can to ensure the process is as smooth as possible.

DAWN · 25 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Special thanks to Saffron and the Bath team for quick responses and helping me with my new house move. Highly recommend.

Chathuranga · 29 March 2023

★★★★★ 5/5

Google

Having worked with Andy and his team it’s clear to me now how much value a hight st estate agents like Romans brings, I do most things online as it’s easy - Romans made the selling and buying process easy and gave is that piece of mind for me and my family, the whole team went the extra mile, I would highly recommend them and really appreciate there hard work and efforts. Thank you Andy and team!!

Stu · 18 June 2018

★★★★★ 5/5

Trustpilot

Thank you Donna

Thank you to our Property Manager Donna for all of her help recently with some plumbing issues. Donna is always efficient and polite and takes the stress out of all situations.

Patricia · 20 May 2022

★★★★★ 5/5

Trustpilot

Above and beyond.

I am extremely satisfied with Romans in Winchester with regards to all there staff and especially with Mr Liam Wray who executed securing my new tenancy with absolute professionalism throught the whole process. Thanks to Romans Winchester all there staff and Mr Liam Wray I now have a lovley new home secured for me for when I come back to the UK all the way from Iraq. Romans is an absolute definite recomend for anyone looking to buy or rent a property, especially if your doing it from long distance and all by email.Thanks Romans Winchester.Regards Thomas A Laurie.

Thomas · 1 April 2022

★★★★★ 5/5

Trustpilot

I would like to thank the entire Romans…

I would like to thank the entire Romans team for all the help. Ms. Isabella York has been so helpful, responsive, polite and gets the work done on time.

Mrs.Sairam · 16 August 2022

★★★★★ 5/5

Trustpilot

Thank you Barnaby at Romans Camberley

Have nothing but good things to say! Has been a very stress free and easy process. Barnaby was extremely efficient and helpful in every way possible. Big thanks to Barnaby for the great customer service.

Customer · 12 October 2021

★★★★★ 1/5

Trustpilot

Romans: Disasteriously poor maintenance

Romans have a very simple policy - unless the customer kicks off they won't resolve your maintenance issueI welcome you to test this. Raise a maintenance complaint and make sure it's logged, then leave it. Wait until how long Romans contacts you to proactively resolve the issue. They don't. They wait until you kick off or chase them repeatedly until they resolve anythingI welcome you to test this out with them

Mark · 21 March 2023

★★★★★ 3/5

Trustpilot

Use your own local solicitor

We were renting with Romans, so we sold through Romans, and we even purchased through Romans. When Romans suggested we used Lifetime legal, we thought it would make more sense than our previous solicitor, more straight forward perhaps? Unfortunately not, Lifetime legal assigned us Ackroyed legal, they were useless. Having spoken to Lifetime legal, I thought everything was at hand, but turns out 2 months elapsed and they hadn't even started the process of selling our flat. The whole process was extremely stressful, fortunately, a trainee at Acroyed legal had to take over our file, ironically she was much better than the solicitor we were originally dealing with.Fortunately for us and Romans, the moving manager was faultless and helped us through the stressful experience.

Jack · 25 March 2022

★★★★★ 1/5

Trustpilot

Don’t recommend anyone find romans reading agents

I’m so angry and so disappointed as well.I don’t recommend anyone use the romans reading agents, everyone is soooo slow.My shower boiler was broken, no one fix it more than 3 weeks until now, no one try to contact me , always said need to contact the landlord for everything when I have a problems , but the landlord always busy, I rent for 2 bathrooms, is suppose have 2 to use, but for a month , I just have one.They are quick when they try to sales the house.

Pico · 23 August 2024

★★★★★ 5/5

Trustpilot

Excellent service from Christine Lancaster

Christine Lancaster has been the perfect agent. She has been there over the 6 years I've been with Dewhurst/Romans. Whenever I had an enquiry or needed help she always had the answer and helped. She's been a star. Thankyou Christine.

Carol · 30 March 2024

★★★★★ 4/5

Trustpilot

Excellent service I have received from…

Excellent service I have received from Most of the staffs working in Romans. Amy is one of them who is responding very quickly for my Emails. Highly recommend.

Jaison · 14 September 2022

★★★★★ 1/5

Trustpilot

Having moved into a rented house from…

Having moved into a rented house from Romans I have discovered a range of problems with the house . Towel rail hanging off downstairs toilet . washing machine not working. Shower not working properly, extractor fan not working in bathroom.One radiator coming on even though heating is off .Have reported all faults. I have sent emails and phoned in faults.A week and a half later no response nobody is bothered . I am left chasing for repairs.Sandra

Customer · 1 August 2022

★★★★★ 5/5

Trustpilot

Christine Lancaster - MVP

A professional and dedicated team especially Christine who has been very helpful throughout our tenure. We have been in this property since 2019 and without fail, she has demonstrated reliability and efficiency when in need especially issues on the unit. Exceptional people service!!!!

B.White · 23 January 2024

★★★★★ 5/5

Trustpilot

Anais was a pleasure to work with and…

Anais was a pleasure to work with and kept us updated through the whole process.I would recommend Romans to any landlords or tenants.Clare The NE property Group

Clare · 20 October 2022

★★★★★ 4/5

Trustpilot

Pre sales and sale was good, post sales needs work

Pre sales and sale was good, generated a lot of interest, but once a buyer was in place communication was difficult and hard to get hold of updates and people. A few items we asked to be discussed with buyer never were and we had to get hold of buyer directly to resolve. Post exchange and completions we have not heard from the agents to confirm all went well other than this survey. Need to review overall communication through out process with customers.

Angela · 3 March 2022

★★★★★ 1/5

Trustpilot

Romans not allowing landlord to follow complaints procedure by blocking email

I am the very unhappy landlord from a couple of weeks ago where Romans ignored my request to let the tenants know I needed to sell. NB - no response from Romans to that review to date.....Just as a warning to other landlords potentially considering Romans, I am now in their complaints process. Stage one now has taken 2 different individuals although it implies only one (bearing in mind I already communicated with the manager before I started the “official” complaints procedure).I need to move to stage 2 but my email address seems to have been blocked by Romans 😂 I’ve tried over several days to email & get bounce backs including from the main customer services email. I’ve just done a test email from my work email & my partner’s email and both have gone through without problems.I understand tenants may not get to choose their agency, but landlords do get a choice to choose a professional agency so I put this out there in case it helps others considering who to manage their property.

Smith · 28 February 2022

★★★★★ 1/5

Trustpilot

Disappointed

Significantly dissatisfied with my experience with Romans in Reading. I have been letting my two properties through them for 5-6 years and recently realised that their customer service has dropped dramatically. To get anything done I had to keep following up 5-6 times. Also have been misguided a couple of times in tenant matter. I will certainly not recommend Romans for the monthly fee they charge for no service at all.

Dixita · 1 March 2023

★★★★★ 5/5

Trustpilot

Great Services!

Mya was very helpful and answering all our Queries promptly and help us move to our new home smoothly..Kudos to Mya Bradford and Romans !

Maela · 20 December 2022

★★★★★ 5/5

Trustpilot

Rohan is very professional

Rohan is very professional, informative, and customer service. We are convinced that he has the best interests at heart for us and our house.

Ana · 24 January 2023

★★★★★ 5/5

Trustpilot

I would recommend Ema Antalova and the…

I would recommend Ema Antalova and the rest of the Romans Southgate team. She helped me look for a flat and was always on the lookout for any available properties, as well as visits.

Nazaret · 22 October 2021

★★★★★ 5/5

Trustpilot

I've recently let out a property…

I've recently let out a property through Romans in Burnham. I have been pleased with the service offered, the property was listed quickly on search engines, house viewings and open days organised well. Excellent advice given by David, Shannon and Kerensa on all my questions as was my first time as landlord. Good tenants found at rate asked for, and lots of background checks. Very pleased with the professional manner in which everyone has worked.

Rajah · 28 September 2022

★★★★★ 5/5

Trustpilot

Highly recommended!

Had a very attentive adviser, Chloe, who made sure we knew at all times what steps to take and what next to expect. She did this in a very professional and at the same time friendly manner. The entire process from viewing the property through signing the contract was very smooth and pleasant. Highly recommended!

JD · 2 April 2024

★★★★★ 1/5

Trustpilot

No customer care

There seems to be a complete lack of care for their tenants and their wellbeing. I am now on day 16 without heating in my property, the hot water only getting sorted on day 15. I have asked Romans countless times what they do to provide support for tenants during these times (particularly as it has gotten so cold it has snowed) and I never get a response to my questions. No one from Romans has offered to lend me any temporary heating and no temporary solutions, I've been left to get on with it. I hasten to add this is the third time since taking tenancy of the property in February this year that I have been left without heating or hot water. It's just appalling.The saga continues. The day a new boiler was finally installed (4 weeks later) I was handed notice by the landlord/Romans. 2 days before Christmas and so without a great deal of time to save for a new deposit, I vacated the property on 21st January with my check-out report issued to me on 24th. It's now 3rd February and no one will communicate with me as to returning my deposit. Romans are still holding this money without giving me any indication as to what is happening with it and failing to reply to my many emails. What's more is the property has been advertise for re-lease from 1st February so surely they are in a position to tell me what is happening with my £1,100 deposit?!They fail their tenants at every step of the way.

Ms · 3 February 2022