Romans Fleet reviews

★★★★★ 5/5

Google

Really pleased with Romans and the whole process they provided in selling our house and keeping us informed at all times. A big thank you to the team in Fleet, especially Matt, Andy, Shelley and Danielle. Professional and very approachable. A big plus was full time staff at weekends conducting the viewings on Saturdays who knew and could sell our property. Also really liked the out of hours number which was helpful on a number of occasions when we had a query. Would definitely recommend Romans, they know how to sell houses and have the largest database of customers.

Paddy · 18 June 2018

★★★★★ 5/5

Google

Having had the property on the market for a number of weeks with another agent, and getting very frustrated by the lack of viewings, I was recommended to try Romans (Fleet). I was skeptical of their assurances that they had dozens of people on their books who would be interested in my property (why weren’t these buyers on my other agent’s lists??) but gave them a chance. Within the week they had secured us an offer at a price we were happy with. Staff (especially Andy) were polite and courteous throughout, with far less pressure selling than other agents we approached. Alison, our Move Manager kept us updated throughout the process, and ensured our move was as stress free as they could make it. I would definitely recommend Romans to others. Their selling fees were reasonable/average, photographs good and sales pitch not too pushy. Generally very polite and a pleasure to work with, thank you!

Jennifer · 18 June 2018

★★★★★ 1/5

Trustpilot

Utterly incompetent

The entire year of my tenancy I’ve been contacted by multiple Romans agents accusing me of not paying rent, while all payments were made on time. I’ve sent proof of payments to all the agents that contacted me, all of them said they will fix the issue but they never did. Even their credit control department took up the issue but never fixed it. My landlord has no issue with my rent payments and has agreed to extend my tenancy, yet I still keep getting emails about unpaid rent. Utterly incompetent staff and company, can’t even sort out the transfer of accounts after acquiring another agency

Kasparas · 16 August 2022

★★★★★ 1/5

Google

Please be very careful before choosing Romans to manage your property. They so called managed our property for 2 years and this was the first time we had let a property. Romans are very good at taking the money from the tenant but very poor at passing it on to us the landlord. Over the 2 year period we had to chase Romans for payment on numerous occasions even though they had been paid by the tenant. Also, when we had a maintenance issue with the property, they did not liaise with us and left it to the tenant to contact us direct, which made the issue worse and created discomfort fir the tenant. In short, Romans are not worth the money they are going to take from you!

Jon · 12 October 2024

★★★★★ 3/5

Trustpilot

Improving communication

The selling of the service is excellent; once that process has been completed, the communication is sometimes poor, always by email and automated. I pay for a service, but I'm still required to carry out all the work eg assess inventory report pre and post tenant. I would expect them to inform me of the issues, recommendations etc and then let me decide whether I need to address, accept, decline etc. I dont apportion any blame to the inexperienced people I deal with, but its clear the support mechanism or training is not in place to assist these individuals development.

Mr · 10 August 2022

★★★★★ 5/5

Trustpilot

Robbie in Romans Woodley has been…

Robbie in Romans Woodley has been absolutely exceptional! Amazing at responding, chasing up queries, being accessible and easy to get hold of and super friendly and helpful. 10/10 service. Was very accommodating when trying to arrange viewings and re-visits to measure up etc. Great service from Robbie.

Miss · 4 January 2024

★★★★★ 1/5

Trustpilot

I'm horrified how a company like Romans…

I'm horrified how a company like Romans Group can still operate and have customers or landlords doing business with them. If you are a landlord looking to let out your property please AVOID them till you can. If you still think that Romans is the way to go then make sure you understand renewal cost and any administration fees they will charge.From my experience the level of service is really bad and costly. They communicate with me only when they need something and all you get is access to online account management site for £140 a month.Unfortunately monthly management fee is not all they deduct. There is also around £50 for "Romans RLP Fee 3.00%" and "Deposit Protection Fee".I'm leaving them. Too many bad things happened to me.

Rob · 23 March 2018

★★★★★ 5/5

Trustpilot

Romans Property Manager Feedback

Romans have managed my rental property for a number of years now. I have such a fantastic property manager in Kimberley Garcia Jones who is always on hand to sort any issues for me & the tenants large or small. She has seamlessly managed a number of issues over the past year with a professional and friendly approach, liaising with a number of different parties. She is a credit to Romans, please pass on my thanks for all of her support.

Tim · 2 August 2022

★★★★★ 1/5

Trustpilot

Avoid renting with Romans at all cost !

I have rented a property in Frimley Green from Romans Estate Agents from August 2016 till January 2018.I had to pay 1 month upfront £2000 plus £4000 for deposit, so £7,411.82 in total, including 1,180.99 of admin fees!!!!! At the beginning of the tenancy whereas we were moving in, the former tenants warned us. ‘You will be robbed by romans and the landlord as the end of the tenancy as we did. They will do everything in their power to get some more money from you’ they said. They were right !Moved out 4 weeks ago after caring for the property as if my own and receiving glowing monthly inspection reports during 1 and a half year on the state of the property. The rent was always paid on time and I had inspections every 6 months through the whole time so they were aware the house was always spotless. Now after chasing 4 weeks after moving out, no action had been taken by the agency whatsoever to progress release of deposit.I’ve had to beg them sending emails every single day.Charges were recommended to landlord by Romans for deposit retention on checkout for 2 minor points, these are several hundreds of pounds which are disproportionate. The icing on the cake, as recommended by the tenancy, I had a professional cleaning at the end of the tenancy for everything, carpet included with invoice, sent it but they decided it wasn’t good enough.They also charged us £5 for a ‘crack’ on one of the freezer drawer due to the frost (not us), whereas the fridge delivered at the beginning of the tenancy was ridiculous (small fridge for a 4 bedroom house). The fridge also was broken at the beginning of the tenancy, no one warned us, we lost £250 of food!Then because we didn’t cut the grass when we moved out (winter and frost, even snow at the end of December) and our lawnmower was electric they charged us £280 for the garden.My surprise was that Romans also gave me bad references. The letting agency I’m dealing with now asked me for my statements because they spotted something was wrong. How could you live in a property without paying the rent?During the tenancy my gazebo has also been broken by one of their contractors who cleaned the windows. … The landlord replied with a deduction of £15 for a broken gazebo LOL ! We of course didn’t agree with that! During the check-out process I mentioned about the gazebo. They replied by threatening me. This is the copy and paste of the email :I have advised your former landlord that you will only accept the deposit deductions in the event that he compensates you £150 for the damaged gazebo. Your landlord does not agree this, and has advised that if the deductions are not accepted, he will be seeking additional deductions for damage to the walls, to the grass, to a blind in the study and a larger amount for the worktop. He will be advising me of revised figures for the schedule over the weekend. Once I am in receipt of these figures I will amend the draft schedule and forward it to you.Of course this is not true. And I can prove it! In fact I just discovered that they uploaded new pictures of the house to rent it after the end of our tenancy and the walls actually are spotless. So avoid renting with Romans, 1star is even too good for them. If there was an option to give 0 stars I would. Even if all is done by the letter, you won’t get your full deposit back!

Katy · 14 February 2018

★★★★★ 5/5

Trustpilot

Great service, sold my property within a week!

Having had the property on the market for a number of weeks with another agent, and getting very frustrated by the lack of viewings, I was recommended to try Romans (Fleet). I was skeptical of their assurances that they had dozens of people on their books who would be interested in my property (why weren’t these buyers on my other agent’s lists??) but gave them a chance. Within the week they had secured us an offer at a price we were happy with. Staff (especially Andy) were polite and courteous throughout, with far less pressure selling than other agents we approached. Alison, our Move Manager kept us updated throughout the process, and ensured our move was as stress free as they could make it. I would definitely recommend Romans to others. Their selling fees were reasonable/average, photographs good and sales pitch not too pushy. Generally very polite and a pleasure to work with, thank you!

Jennifer · 7 February 2018

★★★★★ 1/5

Trustpilot

DREADFUL EXPERIENCE!!!…

Dreadful company to deal with in my experience!!I rented a property in Winchester from this company and at the end of the tenancy, was horrified to be accused of being responsible for causing damage to the house that was already present at the beginning of the tenancy!! I could not sign the original inventory document, as there were numerous defects and oversights at the property, not listed within the document. I was told by Jane Darling (property maintenance manager) having emailed the company with my concerns, that the only deduction from my deposit would be for cleaning, which I understand is standard practice with this company, no matter how well cleaned the house was, however an additional sum was deducted of around £130.00 for damages that were already present at the beginning of the tenancy!! I had properly looked after the house during my tenancy and even had the overgrown front garden landscaped with log roll and forest bark to finish, at my own expense. There was also a significant damp problem not listed within the inventory and no central heating at the house, which I understood was be rectified, but sadly, having been told by Jane Darling that electric 'storage' heaters were to be fitted, they were not forthcoming, merely uneconomical low price convector heaters were screwed to the walls. It has honestly been an utter shambles dealing with the property maintenance department of the Winchester branch of Romans, hence the reason I terminated my tenancy at the earliest opportunity!!PLEASE THINK VERY, VERY CAREFULLY BEFORE RENTING A PROPERTY FROM THIS AGENT, ITS BEEN A TOTAL NIGHTMARE!!!

David · 22 January 2018

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

From start to finish with Romans it has been horrendous. We wanted to move in on the date they had advertised on their website due to both starting new jobs however we got a call to say that is needed to be delayed by 5 days due to electricity and gas inspection and cleaning the property. This was incredibly annoying but not as much as when we were finally handed the keys to move in the flat was filthy and had not been cleaned at all. I went through the complaints procedure and managed to get compensation money and a written email that we were able to leave the flat in the same condition how we found it. Now our tenancy is over and Romans have still not given us our deposit back. They tried to charge £250 in professional cleaning costs even after I uploaded evidence. Romans hugely lack communication within their company and I honestly cannot say a positive thing about our experience with them. I honestly advice anyone to avoid them.

Ella · 27 July 2022

★★★★★ 5/5

Trustpilot

We sold our first property with Romans…

We sold our first property with Romans Bracknell last year in October. In a time when selling was very difficult, our agents did not falter and kept our confidence up through months of uncertainty. We never struggled to make contact with our agent and we were consistently kept up-to-date with the situation.They even dealt with a psycho who played around with making an offer and pulling out at the last minute because of the stamp duty increase with tact and professionalism. We then went on to secure an even higher offer the next time!

Alex · 26 July 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

AVOID AT ALL COST. If you can avoid using Romans Sunningdale as your lettings agent and property manager, please do. Despite paying them over GBP 700 per month, we have had to do most of the work ourselves and in order to get Romans to do anything at all we have needed to chase violently a number of times. Any proactivity on their side is completely absent and their complacency has put our property at risk several times - e g not tending to leaking pipes with urgency or leaving keys / fobs at the property during viewings. We asked Romans for a partial refund of the management fees due to the extremely poor service. We were promised three months' compensation which they then wiggled out of on the basis a technicality. We are deeply embarrassed on their behalf and will never use Romans Sunningdale again. AVOID AT ALL COST AS YOU'LL GET NOTHING BUT EXCUSES.

Silvi · 25 July 2022

★★★★★ 4/5

Trustpilot

First time buyers

My partner and myself are first time buyers so the whole process was really daunting but Mia made us feel so at ease and really helped with everything. Our move manager Hannah was great and always gave us updates when we weren’t always finding out the answers we wanted to !

Jessica · 22 September 2023

★★★★★ 5/5

Trustpilot

I phoned the Swindon site because my…

I phoned the Swindon site because my toilet wasn't working. Excellent customer service at the start because it was an urgent issue. Told me to log it on the website under maintenance which I did. I had someone out just over an hour later to fix the issue and its all sorted. Amazing service and thank you so much to the swindon site for sorting it out so quick. Definatly 5 out of 5. I would recommend this letting agency to anyone. Andy Libby

Andy · 14 July 2022

★★★★★ 5/5

Google

Andy McElligott - Andy was honest, professional and genuinely interested in the outcome of the sale. He stayed focused on the process and re-evaluated the sales plan each time the situation changed. Andy was thorough in his research and preparation of evidence when faced with helping us make the difficult decision of reducing the property sale price. This gave us the trust in Andy that he would be able to see the property through to a successful completion of sale. Throughout the sales process Andy kept us updated with events and he nurtured us when we required it to ensure we remained happy with the service Romans offered. We have recommended Romans to other people purely on the experiences we have had throughout this sale and mainly due to the amazing approach and relationship that has been made with Andy. He is an asset to Romans and deserves to be recognised for the outstandingly professional and friendly manner in which he conducts his role

Lee · 18 June 2017

★★★★★ 5/5

Google

I have found Romans to be an incredible estate agents..Andy and his whole team were highly professional and very personable and really pro active from day one.Nothing was too much trouble for them, plus we were updated continually, with valuations, open days, and feedback from how the sale was going .The whole team were involved with the sale, they were all very friendly and approachable, any problems, they sorted it out.straight away..Andy went out of his way to secure our sale, when it nearly fell through. Very caring and relived when it went through in March.. I have also used Roman's to sell my house on elvetham heath very successfully in 2010 . Mark sold then..whole team very professional. Why I had no hesitation, using them and recommending them again. Also bought a house two years ago at Romans Auctions..again all very pro active and professional, and personable..

Caroline · 18 June 2017

★★★★★ 5/5

Google

Absolutely first class service and management of our transaction from beginning to the end. The Roman's team in Fleet are extremely helpful, knowledgeable and efficient. Shelley is a credit to the branch, always going the extra mile to make sure our dealings with Romans and the Seller were smooth and unhindered and she spent long hours showing us around properties and being there when we needed her. Andy the Branch Manager was professional and an excellent negotiator, enabling us to strike a deal and bring it to conclusion in very quick time. An excellent job from Andy and his entire team. Thanks guys!!

Roger · 18 June 2017

★★★★★ 5/5

Trustpilot

A Very Grateful Tenant

Like many, I've had a very tough year and to make things worse I have had a lot of problems with the flat that I am renting. However, I have been very lucky to have a wonderful property manager in Lisa Fazal who has been exceptional. She has been superb in correspondence with myself and my landlord - polite, friendly, fast-acting and understanding. Romans have been excellent throughout my tenancy and I have always felt at ease asking them for help, guidance and support.

Jon · 5 July 2022

★★★★★ 5/5

Trustpilot

Romans - Camberley... Excellent!

Matthew Pointing and his team provided a first class service. The marketing of my property combined with Romans ability to engage with serious buyers led to a swift completion. Romans property portal is excellent. Highly recommend.

Kevin · 9 December 2021

★★★★★ 5/5

Trustpilot

Big thanks to Mandy Tann who has…

Big thanks to Mandy Tann who has managed the property we rent for two years and has always dealt with any issues promptly and effectively.

Leah · 18 March 2023

★★★★★ 5/5

Trustpilot

5 star estate agent

Tom and Max were brilliant from start to finish, nothing was too much trouble and when the sellers solicitors were not being pro-active Tom and Max did all the chasing up for me!

Dave · 8 May 2022

★★★★★ 5/5

Trustpilot

A very positive experience

A big thanks to Naomi Hamilton for dealing with my repair issue in such a speedy manner - reported issue on Friday morning, the contractor contacted me on the same day, and the issue was fixed on Monday morning! Thank you for the good service!

Happy · 26 January 2024