Romans Fleet reviews

★★★★★ 5/5

Trustpilot

Romans in Lower Earley

Antony and Rebecca have been very helpful during the whole process. They replied my queries promptly. Very efficient team. Antony was very kind to make sure if we are alright after check in. Thank you very much.

Iris · 29 September 2021

★★★★★ 5/5

Trustpilot

A very positive experience

A big thanks to Naomi Hamilton for dealing with my repair issue in such a speedy manner - reported issue on Friday morning, the contractor contacted me on the same day, and the issue was fixed on Monday morning! Thank you for the good service!

Happy · 26 January 2024

★★★★★ 5/5

Trustpilot

Very helpful and friendly

Anais has been super helpful with organising my house rental. Always warm and friendly, quick to respond to emails and phone calls, and very patient with answering my many questions!

Suzanne · 13 September 2022

★★★★★ 5/5

Trustpilot

Swift Problem Resolution

Thanks Kimberley for providing prompt support to resolve my concern related to tenancy renewal. Much Appreciated .Looking forward to your continued support. Keep it up !!

Vishesh · 7 February 2023

★★★★★ 5/5

Google

We recently moved to our new home in Fleet, and can definitely say that we are glad it was Romans handling the sale. As we had to come from Canterbury, without a car, Matt kindly met us at the station and drove us back and forth, on four occasions. Once, at a particularly busy time, he even rose from his sick bed especially to meet us - this is what I would describe as dedication "above and beyond the call of duty". Both he and Amy couldn't have been kinder, nor more friendly: answering all our questions clearly, concisely and punctually; dealing and liaising with all concerned in order to smooth our path and bring the relocation to a satisfactory conclusion. Once in, they showed us how everything worked, offering advice on local facilities and transport - in short, nothing was too much trouble.. Gratefully Nigel and Eden

Nigel · 17 June 2022

★★★★★ 5/5

Google

No wonder why they have two Laura working with Romans in Fleet. I was lucky enough to have them both helping me out with My Home To Be. "The very hard work, dedicated to helping people to find a nice place to live" After so many agencies and disappointment, I contacted Romans that were happy to help me straight away. They were helping me from booking a last-minute viewing till the very end of my process. Thanks to them I am now happy and satisfied in my new place. After so many agencies and disappointment, I contacted Romans that were happy to help me straight away. They were helping me from booking a last-minute viewing till the very end of my process. Thanks to them I am now happy and satisfied in my new place. Thank you so much for your dedication.PositiveResponsiveness, Quality, Professionalism

Leila · 17 June 2022

★★★★★ 5/5

Trustpilot

Jack, Hollie and Romans

Jack has been a massive help at getting me started and settled in, going the extra mile at times. Hollie from introducing me to the apartment and getting the ball rolling was polite, patient and helpful.Thanks a lot Romans

Sayim · 20 April 2021

★★★★★ 5/5

Trustpilot

Fast

Fast, reliable and pleasant experience. Moving long distances can be challenges however Sam made the experience stress and constantly remained in touch to manage expectations. All round good experience.

Liam · 13 October 2022

★★★★★ 5/5

Trustpilot

David was extremely helpful and…

David was extremely helpful and professional with helping us to get a suitable rental property. He answered all of my questions promptly and in a friendly manner.

Shelley · 26 December 2022

★★★★★ 5/5

Trustpilot

The service of Romans is great

The service of Romans is great. Specially Mr. Benjamin was so quick is assisting our requirement and within few minutes arranged everything required. Highly recommended…

Pragathi · 3 March 2023

★★★★★ 1/5

Trustpilot

No Deposit Option..???

It seems unless you take the NDO you're unlikely to get a successful application. Can someone explain why a timely application after speaking to an agent, a extremely good credit history, full-time employment and a very good salary was not suitable to rent the property?After over a week of waiting and no communication, the application was rejected and the property remained available/advertised. As there is still no explanation for this, one can only presume that this is because if you don't take up the expensive NDO option and want to pay the deposit in full.....you're application will be rejected.

Lorraine · 28 May 2022

★★★★★ 5/5

Trustpilot

Excellent service

Having rented my apartment through Romans for several years, I have been very happy with their professional service and wrote a review which reflects that. Since then, I put the apartment on the market and am just about to complete on the sale. I recently realised that I had not downloaded my Statement Summary for the previous 2 tax years and so I requested copies from Donna-Marie Brant, my former rental agent. She replied immediately and not only sent me the information I required, but added in details for the current year. Excellent service as I have come to expect from Romans.

Neil · 19 May 2022

★★★★★ 5/5

Trustpilot

Teamwork

During the course of a quite involved sale, the team at Romans - Fleet managed to steer us safely through a series of complications and setbacks, resulting in the desired happy ending. In what would otherwise have been a stressful process, Eleanor (with her kind encouragement and sympathetic attention) Dan and Joe - along with Natalie, in sales progression - kept us in the loop at all times, working hard to negotiate with all parties in order to resolve all obstacles as they arose.E for effort and A-plus grades..

Nigel · 18 May 2022

★★★★★ 5/5

Trustpilot

Agency that really looks after you, landlord or tenant

Would like to write a bit about Romans in Swindon (former Dewhurst). It is the 2nd time I'm renting with them, and both times the experience was second to none. Their processes are very well established, their staff are very knowledgeable and experienced, they respond immediately in case there's a problem and overall act very friendly towards you. Romans in Swindon seem to take care of our needs very efficiently and are the best real estate agency we have had experience with.

Vadym · 15 May 2022

★★★★★ 5/5

Google

Grace, who’s been our estate agent, is easily contactable, efficient and kind. It means a lot to have someone who is there to answer any questions and understand your position. I’ve told many people how impressed I’ve been with Romans and that’s all because of Grace.

Rachael · 12 October 2024

★★★★★ 5/5

Trustpilot

5 Star Service

Barnaby Coles our sales agent has been fantastic throughout, a great support and an excellent communicator. Whilst being super accommodating and helpful, he has been a delight to have as a sales agent.Alison Savva, has been our shining light on the dark frustrating days with our solicitor. She has taken so much time out of her already busy schedule to help us push the exchange and completion through, provide advice on how to deal with the process as first time buyers. She has constantly gone above and beyond and believe we would not be in this position now if she had not been our move manager. Absolutely exemplary service that I cannot fault.

Emily · 12 May 2022

★★★★★ 5/5

Trustpilot

Ceri - property manager

Until now, our experience with Romans has been fairly poor. But Ceri is a shining light in this organisation. Her communication (an essential quality) is excellent. She always keeps me informed, and makes sure the job is done. I have mentioned one date below, as requested, but Ceri's high standards are ongoing.

SR · 15 July 2023

★★★★★ 5/5

Trustpilot

Lisa Fazal...the shining star of Romans!

My 5 star rating goes purely to Lisa Fazal whom i have had the pleasure of working with for the last 13 years! She has been such a great support with a really tough situation and has even been a kind ear to listen when all i wanted to do was find someone who would listen to the problems! Nothing is too much trouble for Lisa and she truly goes above and beyond. For me, she is the gem of Romans. I cannot recommend her highly enough!

Jade · 6 May 2022

★★★★★ 5/5

Trustpilot

Kimberley Gracia-Jones - thank you!

Kimberley Gracia-Jones have gone above and beyond with the support on my property. Always understands the issues and gives sound advice. Thank Kimberley.

Jay · 16 April 2023

★★★★★ 5/5

Trustpilot

Thank you Denise Hurn

Thank you Denise Hurn for prompt and efficient service during our recent check out procedures. Denise finalised our check out, with no additional costs to pay, in a day.

Craig · 8 September 2022

★★★★★ 2/5

Trustpilot

Long term lease? What long term lease?

We rented a property through Romans, on a supposed "long term" lease. Having bought all new furniture, to fit the property, imagine our surprise when we received a "notice to leave" after only 10 months. STalking to neighbours later, we found out that none of the previous tenants had been there for more than 12 months.I reckon they just advertised it as a long term lease just to get someone in. Shabby treatment plus all the expense of having to move again!!

David · 24 April 2022

★★★★★ 4/5

Trustpilot

Thank you

Thank you Ayse Yerlikaya. She is very helpful and always response quickly. This is our first time to rent in UK and the way she communicates with us helps a lot!

Ka · 9 June 2022

★★★★★ 2/5

Trustpilot

The process was not good

The process was not good. I have been a Romans client for over 7 years, with my property let through them, but selling was poor. The property was late going to market due to delays in getting pictures taken etc. The property was listed too high, (despite reservations from myself, and multiple times of asking if the price was realistic.). We had to drop the price twice, (both times at my request due to lack of viewings/offers). Romans staff changed mid-process with no explanation, I had to continually chase for clarity and next steps. Lifetime Legal had very poor communication, especially early on, with me having to call and email to chase and find what’s happening. Romans selling didn’t seem to communicate with lettings, and I had to inform my letting agent that the property was being sold, and ask to give notice to the tenants. A completion date of April 8th was requested and agreed to by me, and then missed, with no explanation and no one even responding to my emails on the day! A new completion date of April 19th was suggested, but with me at the end of my tether, and seriously suggesting that I would just pull out of the sale and go with a different agents/solicitors, we finally competed on April 14th. It’s a shame after having used Romans as my letting agents for so long, but I wouldn’t use Romans (or Lifetime Legal) again.Update: it gets worse! Almost a week after completing, I have Prosperity Law (who were assigned via Lifetime Legal), asking me to pay them back £400+ for a bill which is from the buyer’s solicitors, and the we already discussed was for information only and not part of my statement of account. These people don’t know what they’re doing!

Pete · 19 April 2022

★★★★★ 5/5

Trustpilot

Flood in my property in Swindon…

I have just had a flood in one of my properties in Swindon and must compliment Tom Bath on how efficiently he has dealt with this issue especially as he is not my usual point of contact but he is covering for my Property Manager Christine Lancaster who was on leave she is also an excellent representative of the Company, I must say that my experience has always been positive and helpful with all members of the staff in lettings.Thank you

Miss · 11 April 2022