Romans Fleet reviews

★★★★★ 5/5

Google

Everyone at the branch has been very patient and helpful in assisting with our move, especially Laura and Charlotte; the latter of whom went 'above and beyond' during her weekend to help me solve an issue. Very impressed.

Daniel · 17 June 2020

★★★★★ 5/5

Trustpilot

Great service

I want to express my gratitude to Katie from Romans forher professionalism, knowledge, and dedication. She made the entire process seamless and stress-free. I highly recommend Katie to anyone in need of a reliable and efficient property expert. Thank you, Katie, for your exceptional service!

HuyBinh · 11 October 2023

★★★★★ 5/5

Trustpilot

We had a difficult journey with this…

We had a difficult journey with this sale Romans supported me all the way the Staines team very professional thank you Staines

Robert · 21 January 2023

★★★★★ 1/5

Trustpilot

Worst experience ever with Romans

Worst experience ever with Romans. it was my biggest mistake to trust these guys. I am new in UK and managed to like a property to rent and paid the holding deposit right after that. It took almost 2 weeks for Romans to come back to me after that just to tell me my references are fake just because no one in my company was able to lift the call. I requested these guys to reinitiate the reference check and I was also willing to pay 6 months rent in advance but the agent kept on avoiding me on the calls and rather chose to reply on emails stating there is nothing they can do now and I have to look somewhere else. So I wasted 2 weeks of time waiting on these lazy people and now I have no choice but to continue paying more rent in hotel and hunt for another option. They dont understand humanity and wont do anything to help you out.

Saurabh · 21 October 2021

★★★★★ 4/5

Trustpilot

Pretty good all round

Ongoing communications with the agent I deal with, Donna‑Marie Brant​​​​ are efficient and courteous. She keeps me informed and replies to my emails or calls in short order. If I'm ever frustrated it's usually down to a maintenance or tenant issue, not the service I'm receiving so generally happy with the service.

Gary · 25 April 2024

★★★★★ 5/5

Trustpilot

Great help !

Andrei was very helpful and was able to sort out and answer all the questions I had ! Would recommend Romans !

BENJAMIN · 19 January 2023

★★★★★ 5/5

Trustpilot

Great service

Charlie was very professional and friendly. He had only positive things to say about the flat and got it on the market very quickly.

Georgie · 2 November 2022

★★★★★ 5/5

Trustpilot

Professional, Quick and efficient

Good experience lots of communication with the process of our application, all went smoothly very professional at all stages. Would highly recommend, we dealt with Anais from Romans

Andrew · 16 May 2022

★★★★★ 5/5

Google

Amazingly helpful in mine and my partners relocation to our new rental home. Abbie and Kelly were extremely helpful, and Abbie especially always contacted me ASAP. I adore our new home and it was in perfect order for when we moved in. Much better service than the other agents we looked at going through. The only thing that could of made this Flat better would be if my dog could of come with us! 5* service.

Jack · 19 June 2013

★★★★★ 5/5

Trustpilot

Shevaughn was so helpful and sweet and…

Shevaughn was so helpful and sweet and friendly through my entire process of getting my new home. It was a pleasure working with her

Mona-Lisa · 17 October 2022

★★★★★ 5/5

Trustpilot

Property viewing experience

I went into the office to book a potential viewing, and I was looked after by Saffron - she was super helpful and booked me in for a viewing on the next day. She also took me around the property, informed me of all I needed to know and was very accommodating!

Pomme · 11 April 2024

★★★★★ 5/5

Trustpilot

First time renting

It was the first time renting, and Romans were great in taking us through the process from start to finish smoothly. Both Tim and Mark were very professional and punctual in their dealings with us and we were able to maximise our rental return.

Steve · 17 October 2023

★★★★★ 1/5

Trustpilot

Rental property owners DO NOT use Romans

Rental property owners should beware of Romans. They are just another property management company that want your money each month but do not want to do anything to earn it and deny any responsibility when work is carried out on the property.How can this be so, when it is they who contract with the person to undertake the work?!!Recent experience with Romans from Bracknell - Rental property next door had new back fence installed. Person contracted by Romans caused CRIMINAL DAMAGE to our fence by cutting through the arris rails and leaving our fence and gate with no support and leaving the back garden of our property insecure.When our tenant found this damage, we contacted Romans, who tried to deny it was even their contractor!! We requested them to come and take a look to get it sorted but they just wanted to wash their hands of it. Apparently their contract is with the Landlord NOT the contractor. How on earth do they work that one out!!We are considering whether to make a complaint to the police and then sue for repair costs, etc.We have been in touch with the owner who is so apologetic but I really do not think that it is his problem to deal with this from Australia. Surely it should be his Agent. Oh but sorry they do not want to get off their backsides and do the job that they are being paid to do.DO NOT USE ROMANS

Jacky · 27 August 2021

★★★★★ 2/5

Google

The branch staff were great at the start of our sale - regular communication and helpful - and the two star review is no reflection on them. However, we were disappointed in the service in the end, once we had received an offer and were passed to the move management team. We weren't even notified when our sale had been completed! The only reason we found out was because our buyer contacted us directly to ask for the entry code to the block of flats (which I had already reminded the team to pass on). We had a very poor experience with our Move Manager who was often rude (not just to us but also to our buyer and onward purchase team who commented on her attitude). Our buyer was also so frustrated with the service that he turned up to our home to try and resolve issues directly. This is not acceptable that our buyer felt the need to do that as it should have all been managed smoothly by the Move Manager. It's a shame as the branch team were supportive but the experience was tainted by the above situations.NegativeQuality

Cristy · 25 August 2021

★★★★★ 1/5

Trustpilot

STAY WELL CLEAR

STAY WELL CLEAR. I was sold the No deposit option when starting to rent a property in Sandhurst. I didn't have the full deposit money but could of gotten hold of it no problem, but what I wasn't informed of, was the NDO is non refundable & doesn't cover you for any cleaning costs or damage at the end of the tenancy. I moved out of the property 4 weeks ago & the end of tenancy report was amazing, I cleaned the house top to bottom & been ex millitrary I know what is expected. However the report says residue food was left in the kitchen cupboards, the house was cleaned to a good domestic standard, but not to a professional standard. They now wish to charge me £572 for cleaning & a paint of a bedroom wall.Romans just wish to make money out of you. Kim the property manager, is a waste of fresh air. Countless of emails sent to her, ref a problem, only 1 reply saying, I'll speak with the landlady.They are all in this to make Money. Please read the reviews before using this company.

Graham · 14 August 2021

★★★★★ 1/5

Trustpilot

Speechless

I spent a day of back and forth e mails and a few phone calls on a property that I would have loved to rent.I said I would like to secure the property immediately, however possible.I had more than enough money for the deposit, (I ever offered more!) but was told the landlord would prefer the ‘no deposit’ non refundable option!!Seemed odd.Regardless, I accepted and gave my info as requested.(There would have been no reason for it to be approved).The following day, early afternoon, I get an e mail saying:Unfortunately, my colleague let the property yesterday. So it is no longer available. I have only just been informed now.What?!?!? Seriously?!?!Speechless.

Andrea · 12 August 2021

★★★★★ 4/5

Trustpilot

I’ve been looking for the right…

I’ve been looking for the right property for ages. Chris Wilkins in Reading has been a constant source of support and advice. Now I’ve found a property with another agent his help and support have remained invaluable!

Gary · 14 March 2024

★★★★★ 1/5

Trustpilot

Very unprofessional and indifferent

Romans have not succeeded in selling my house after more than three months in a very strong market. I got bad advice about valuation at the beginning and have reduced the price three times. The viewing staff are very inexperienced and have a don't care attitude and I don't trust them in my house without me there as they have not left things as they found them. This is not accepted by the agent who is very defensive and unpleasant when I have asked for advice about why it hasn't sold and pointed out lack of professionalism of viewing staff and not being told whether there was any negotiation attempted after a low offer. I am locked into a contract which is longer than most others and they won't let me out of it.

Lynne · 4 August 2021

★★★★★ 5/5

Trustpilot

I want to thank the whole Romans team…

I want to thank the whole Romans team for there help and understanding. Isabella York was fantastic and went above and beyond to help.Many thanks..

Frank · 12 August 2022

★★★★★ 4/5

Trustpilot

Romans Windsor

A solid professional service. Gave honest advice regarding price/conditions of current market. Special mention to Pierce who persevered and was a constant professional even with high demands put on him from a buyer's perspective.

Gary · 3 March 2021

★★★★★ 5/5

Trustpilot

We had a property visit on saturday by…

We had a property visit on saturday by Aston Busby just want to say how lovely polite and respectful Aston was when doing our inspection.

Mrs · 8 August 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs. WORST estate agent ever, they break rental laws.

Romans were the worst estate agents I have ever used in my life. PLEASE AVOID AT ALL COSTS. Look at their stars and please trust the people that have already used them. For me - we had to wait 8 months for a fence to be fixed, we got approval to have a puppy and then 12 months later, we had an angry landlord banging on our door asking why we had an unapproved dog in our home. Luckily we had evidence that Romans gave us approval but Romans did not. Despite multiple emails going backwards and forwards, they failed to record it. And just before I moved out, a random man helped himself into my house having been given a key from Romans to check out the house. We were still in the house and the tenancy was still in our name for another few days. If living a happy peaceful life is your aim - DO NOT USE ROMANS TILEHURST.

Cassie · 17 July 2021

★★★★★ 5/5

Google

Great service from Romans in Fleet. After relentless cold calling and searching for buyers, Charlie managed to secure an offer.

Anthon · 11 July 2025

★★★★★ 1/5

Trustpilot

AVOID them completely

AVOID them completely, the staff are so rude and don’t listen to a word you say. Been without a washing machine for days (have a baby too) they have emailed days after reporting the issue for them to tell me I need to call beko myself to sort this out. Surely they could of said that days ago when I reported it but no waited 3 days to email me…. Joke! Stay clear

Gemma · 28 July 2022