Every review we hold for the Flackwell Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookAn absolute pleasure to deal with Frost, and in particular, Karen Morris. We are delighted with our new home and couldn’t recommend the Frost Partnership more for a friendly and professional service. 10/10
Mark · 26 June 2020
Agent replied · 3 May 2023
Hi Mark, Thank you for taking the time to write this glowing review for Karen and the Windsor team. We're delighted to read that you received a friendly and professional property service, and found a new home that's perfect for you.
Wishing you every happiness in your new home.
Best wishes from all at The Frost Partnership Estate Agency
★★★★★ 5/5
FacebookHighly recommended. professional and friendly service from Alison. she kept things moving along with our sale and always kept us informed. Will definitely be using them again.
Kelly · 27 August 2021
Agent replied · 3 May 2023
Hi Kelly,
Thank you so much for taking the time to write this glowing recommendation for Alison.
We are delighted to read that she provided you with an efficient and effective property service.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookAn estate agent a bit different from the rest! As a buyer, I would certainly recommend Frosts in CSG.
Simon · 13 June 2018
★★★★★ 5/5
FacebookExcellent, friendly, professional service. Did what they promised to do, when they promised it, kept me informed and went the extra mile when things looked difficult. Would definitely recommend them.
Jasper · 17 April 2019
Agent replied
PS This post is about the Ashford Middx branch of Frosts. Thanks, Alex and Andy.
★★★★★ 1/5
TrustpilotThey have not paid back my deposit for…
They have not paid back my deposit for 3 months now. I moved out of the property rented in July. Have been calling them and sending emails with no response as to when the deposit will be paid back. During the tenancy did not get much support. Definitely do not recommend the agency.
Natalia · 11 October 2021
★★★★★ 5/5
GoogleI've had a great experience with Chris and Laura who are both very knowledgeable and attentive. Overall a passionate, friendly and professional team.
Emma · 13 May 2021
Agent replied
Hi Emma
Many thanks for taking the time to write this 5* review for Chris and Laura from our Flackwell Heath office. … More
★★★★★ 5/5
View AgentsSale of Flat 15 Juniper Court, Juniper Lane, Flackwell Heath
I have bought and sold properties mainly in London for the last 30 years but the professional attitude of Laura Collins, Manager at the above branch has been the best I have had. . She is utterly professional and helpful. I wish her success in her managerial career at Frost.
from a very satisfied customer
Elena Cooper
44 Meadway
Barnet
Herts, EN5 5LD
Elena · 3 March 2018
★★★★★ 1/5
TrustpilotHi,Communication is important.
Hi,
Poor communication and unjust treatment.
Thank you
Bonnie · 6 January 2025
★★★★★ 5/5
GoogleGreat service, cost effective and super easy to setup, Chat Heroes did just about everything for us and the service was up and running in no time. Lots of positive client feedback which is great, because if our own staff had to man the chat log, we would definitely fail to do so well due to other priorities and pressures.
Steve · 24 May 2019
★★★★★ 5/5
GoogleNaomi from the Flackwell Heath branch was brilliant at helping to sell our flat. …
Robert · 21 May 2022
Agent replied
Hi Robert,
Thank you. That's fantastic to read; we're so pleased the Flackwell Heath team were brilliant at helping you sell your flat, especially Naomi. We will pass your … More
★★★★★ 1/5
FacebookMade an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.
ياسر · 14 February 2019
★★★★★ 1/5
FacebookMade an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.
Yasey · 14 February 2019
★★★★★ 1/5
TrustpilotTerrible Experience
Terrible Experience. Terrible Management. Stay out of them, they simply try take your money like scammers.
J · 12 August 2024
★★★★★ 4/5
GoogleWe're delighted to be working with Chat Heroes. An online chat service is something that we don't have capacity to manage ourselves but being able to put all of the relevant information into the system for chat agents to pick up is a great idea! We've had lots more enquiries coming through since we started using the service.
North · 24 May 2019
★★★★★ 5/5
TrustpilotVery nice & friendly service from…
Very nice & friendly service from Simran Grewal and Abbie Coombs. I'm also very pleased with the fast and polite communication with them.
Mariam · 18 February 2024
★★★★★ 1/5
TrustpilotVery poor experience
Had a very poor experience with this office. Outdated practices, slow response times and poor advice. Management focused on local issues and past practice. Would highly recommend you go elsewhere
Phil · 6 September 2023
★★★★★ 5/5
FacebookAlways kept me informed of progress and quick to deal with any issues.
Christine · 4 March 2022
Agent replied · 3 May 2023
Hi Christine,
Many thanks for taking the time to write this recommendation.
We're delighted to read that you received a professional and proactive property service.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookThanks for a good job keeping us informed through the various stages of the sale - great work..!
Andy · 13 November 2020
Agent replied · 16 June 2026
Hi Andy,
Thank you so much for the recommendation and you're very welcome!
★★★★★ 1/5
FacebookJust the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.
Kate · 11 January 2019
Agent replied
Hi Kate,
We take all feedback seriously. We have sent you a private message regarding your experience.
Many thanks
Kind regards
★★★★★ 1/5
TrustpilotIt's an unprofessional agency..
It's an unprofessional agency...
They don't answer to your emails
-they send you to meet the owner.. I didn't understand why??
They put same propriety on different rentaln sites with differnt prices
Nobody check theier job...
Laura · 19 October 2022
★★★★★ 5/5
GoogleReallu helped improve our conversion rate, our enquiries have certainly gone up, which is great, keep up the great work!
Alistair · 24 May 2019
Agent replied · 24 May 2026
That's great to hear Alistair! Thank you for taking the time to leave our review. The kettle is on anytime you would like to pop in.
★★★★★ 5/5
GoogleVery handy and finally a 21st Century way of getting admin done. It's user friendly and logical and great value for money
Zöe · 8 July 2017
Agent replied · 8 July 2026
Thank you Zoe :)
★★★★★ 5/5
GoogleCompetitive Price
Outstanding Customer Service
Extremely Simple for both yourself and client
Personalised to send documents from your company and not "signable."
George · 8 July 2017
Agent replied · 8 July 2026
Thank you George :)
★★★★★ 5/5
FacebookExcellent communication and lovely and lovely staff. I would highly recommend them. Jacqui in particular has been fabulous.
Clare · 23 January 2020
Agent replied
Hi Clare, Thank you for taking the time to recommend us. We're delighted to read that you have received a professional and friendly property service. We will pass your comments on. Best wishes from all at The Frost Partnership Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
