Every review we hold for the Flackwell Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy Father aged 87 made the difficult decision to move out of his home of 30 years and into a retirement home. It was a difficult time for all the family and after consideration we chose Frosts Flackwell Heath primarily due to the …
Sue · 8 October 2022
Agent replied
Hi Sue, Thank you so much for taking the time to write this fantastic 5* review for our Flackwell Heath Sales team. We are delighted to read that they went above and beyond and provided excellent advice. We will pass your comments on to the … More
★★★★★ 5/5
GoogleWe had to move at haste to Signable after big problems with Docusign but we're so glad we made the move! The product is easy to use with loads of features and the support offered by the team is excellent too.
In fact we are now planning to remove our client portal altogether as Signable has sufficient features to replace it.
Jessica · 8 July 2018
Agent replied · 8 July 2026
Thank you Jessica, we're glad you love using Signable!
★★★★★ 5/5
GoogleNever too much trouble to assist when having technical difficulties. Truly care about each of their members and pushes you to become the best version of yourself.
Steve · 10 June 2025
★★★★★ 1/5
TrustpilotTruly Awful!!
Truly Awful! It is utterly disgusting the way this company treats tenants, acting like they are above the law - breaching numerous clauses in the tenancy agreement. I dread to think how other, more vulnerable tenants have suffered as a result of this company. I moved out in November 2021 and have still not received my deposit. After 3 months of ignoring my emails, Frost contacted me with false charges and deductions from my deposit. When i queried them, they would not give me an answer - so I contacted TDS and was informed I could not make a claim after 3 months of moving out... coincidence?
Kara · 7 March 2022
★★★★★ 5/5
FacebookI saw a page review about MRS ELIZABETH BAYS and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1,500 I got $15,200 within 7day's of investment I was so shocked, with MRS ELIZABETH BAYS, your money is 100% secured,. Trust me you have nothing to loseYou can contact her viaEmail: elizabethbays70@gmail.comWhatsApp: +1(209)896-9431Facebook: Elizabeth Bays
ẞøbèr · 7 April 2023
★★★★★ 1/5
FacebookThe way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?
Bharat · 21 January 2022
★★★★★ 5/5
FacebookNow that the dust has settled I'd just like to express my thanks to you for the friendly and efficient way that you've managed the sale of mum's flat. It took a long time and was very frustrating at times, but you managed it brilliantly.
All best wishes to you and yours and hope you have a Merry Christmas!
Rob
Rob · 16 November 2023
★★★★★ 5/5
GoogleNaomi at the Flackwell Heath branch has been nothing short of amazing in helping me find and move into my new family home. My experience with Frost surpassed my expectations in that all correspondence was fast, accurate and friendly. All …
Sara · 8 October 2022
Agent replied
Hi Sara - Thank you so much for taking the time to write this 5* review for Naomi from our Flackwell Heath Lettings team. We are delighted that your experience with Frost surpassed your expectations. We will pass your comments on to her and … More
★★★★★ 5/5
GoogleReally helpful company especially Sue, very easy to use, would recommend
D · 8 July 2017
Agent replied · 8 July 2026
thank you :)
★★★★★ 5/5
FacebookRecently purchased a property through Frosts in Flackwell
Heath . Chris Major was very professional and helpful through all aspects
of what was a very stressful move for myself . I would not hesitate
to work with Chris and Frosts again . Nikki
Nicola · 27 April 2017
★★★★★ 1/5
FacebookHorrific customer service.... 22 days since I moved out of my rented property and still yet to receive a penny of my deposit back. I've lost count of the amount of times I've been promised it will be in your account tomorrow! I'm sure if the shoe was on the other foot it would be an entirely different story...
Emily · 16 April 2017
Agent replied
Hi Emily, We're very sorry to hear this. Please can you private message your contact details and the branch you have been dealing with so we can look into this. Many thanks, Kind regards
★★★★★ 5/5
GoogleExcellent, affordable service for small businesses. Nothing fancy, just does what you need it to.
Mark · 8 July 2024
Agent replied · 8 July 2026
Hi Mark, thank you for your lovely reply. It is always nice to hear we are providing excellent service and good value for money. I will certainly pass on your feedback to the team.
Kindest regards,
Terrie
Strategic Customer Success Manager
★★★★★ 5/5
FacebookFrosts in Flackwell Heath and Naomi in particular did a fantastic job managing a difficult chain of buyers and sellers to ensure the successful sale of our flat. Her patience and professionalism were exceptional. Thanks.
Chris · 21 March 2023
Agent replied · 3 May 2023
Hi Chris,
Thank you so much for this fabulous recommendation for our Flackwell Heath team. We are delighted to read that Naomi did such a great job in managing the successful sale of your flat.
We will pass your comments back to the team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Ammad · 25 July 2021
Agent replied · 4 August 2023
Hi Andrew,
Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them in the future.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Andrew · 25 July 2021
Agent replied · 3 May 2023
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them… See more
★★★★★ 5/5
FacebookMeeting with a good account manager was the best thing that ever happened to me. I lost a lot to fake account managers and brokers and it was hard to trust again but when I met Mrs. Kirkland Tina I recovered everything I had lost in a week, I was just grateful and speechless. I would love to recommend her to you viaEmail:kirklandtina7@gmail.comWhatsApp: +1 (970)638-3982facebook:Kirkland Tina
LJ · 7 April 2023
★★★★★ 5/5
FacebookMark and Frankie at the beaconsfield branch were absolutely fantastic at guiding us through our sale. We had high quality and quantity of viewings and we achieved a substantially higher final sale value than another agent had suggested. Professional and quick to return calls. Very happy with the service.
Paula · 10 February 2021
Agent replied
Hi Paula,
That's great to read; we're so pleased the Beaconsfield team achieved a higher sale value for your property and were professional and responsive.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI must say that Chat Heroes offer a fantastic service which has increased not only our turnover but also our ability to respond much quicker to queries that our customers may have. I would recommend Chat Heroes 100%
Derek · 24 May 2019
★★★★★ 5/5
Facebookdealt with Wendy, who was incredibly helpful
Luke · 24 October 2018
Agent replied
Hi Luke, Many thanks for your recommendation - much appreciated.
★★★★★ 5/5
FacebookFound a property to rent through Frost. Vicky Lyle helped me through the process as I have never rented before. She was brilliant, incredibly helpful and responsive. I am new to the area and she was able to provide lots of local knowledge. I would most definitely recommend Frost.
Karen · 6 November 2020
Agent replied
HI Karen,
Many thanks for taking the time to write this recommendation for Vicky.
We're delighted to read that she provided you with a professional, knowledgeable and responsive property service.
We will pass your comments on to Vicky and to our senior management team.
Bets wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract).
For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
Unsatisfied · 26 January 2021
★★★★★ 5/5
FacebookEloise was very accommodating and professional. She arranged convenient viewings and kept me up to date with all progress. I was very impressed and would certainly recommend to others.
Michelle · 7 July 2021
★★★★★ 5/5
GoogleI wouldn’t hesitate to use this agent to sell my property.
We used Frost Flackwell Heath to purchase a property and honestly without Laura …
Charlotte · 16 September 2023
Agent replied
Thank you so much for this fabulous 5* review for Laura from our Flackwell Heath Sales team. We are delighted to hear that Laura was understanding, organised, calm and had everything in hand.We will pass your comments on to her and also to … More
★★★★★ 5/5
GoogleAmazing organisation who really care about its members Joe, Tania and of course go above and beyond for us
Steve · 10 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
