Every review we hold for the Ferring office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJane Hoskins from Michael Jones…
Jane Hoskins from Michael Jones arranged the renewal of our rental. She was super efficient liaising with myself and the tenants. She provided sensible options to consider and once I let her know my wishes she acted promptly. Many thanks Ian
Mr · 23 July 2021
Agent replied · 29 October 2023
Thank you for taking the time to write this review, Ian. We will pass your 5-star feedback onto Jane Hoskins.
★★★★★ 5/5
TrustpilotCommunication is everything
Great communication from Mark who showed all his experience in smoothing out the inevitable bumps in the road with selling. Highly recommended.
Alan · 24 September 2025
Agent replied · 26 September 2025
Thank you so much for your kind words. We're really pleased we made the process as smooth as possible for you. Selling a home often comes with its challenges, so we're glad to hear Mark helped to take the stress out of it. We truly appreciate your recommendation!
★★★★★ 4/5
TrustpilotTenancy renewal
Despite being under pressure, Sue was great and when I made contact she was sympathetic, very helpful and efficient. Thank you Sue!
Dave · 3 September 2023
Agent replied · 29 October 2023
Great to hear this, thank you so much for your review Dave.
★★★★★ 5/5
TrustpilotExcellent service when the first buyer…
Excellent service when the first buyer dropped out suddenly, Gary was straight away dealing with a new buyer then Karlie took over and all went plain sailing , Really nice people highly recommend. Thank you
SEAN · 17 June 2022
Agent replied · 29 October 2023
Thank you for the 5 stars Sean.
★★★★★ 5/5
TrustpilotHappy Landlord
Kirsty is always a pleasure to deal with. She notified me well in advance of my tenants renewal agreement and of my options. My renewal agreement was completed with ease.
Janina · 29 December 2022
Agent replied · 29 October 2023
Great to hear, thank you for your review Janina.
★★★★★ 5/5
TrustpilotMJ EA were great
MJ EA were great, big thank you to Jane & Matty for getting the sale completed despite third parties being a nightmare! Highly recommended for an efficient, friendly service.
DB · 31 January 2023
Agent replied · 29 October 2023
Great to hear this, thank you for your feedback.
★★★★★ 5/5
TrustpilotEfficient and transparent rental contract renewal
Very proactively helpful and communicative with the suggestions for the rental contract renewal, and then efficiently carried out and completed. Thank you to Ella Glazebrook for expediting all activities.
Christopher · 29 January 2023
Agent replied · 29 October 2023
Thank you for the 5 stars Christopher
★★★★★ 5/5
TrustpilotRecent tenancy renewal via Ella…
Recent tenancy renewal via Ella Glazebrook was handled well, good communications, painless process!
Ali · 21 March 2024
Agent replied · 29 October 2023
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
★★★★★ 5/5
TrustpilotRent increase
Jane kept me informed about a rent increase due on one of my properties. She was very efficient in her dealings between myself and the tenants in order to achieve a satisfactory outcome . Very professional work. Thank you .
Maureen · 31 August 2021
Agent replied · 29 October 2023
Thank you, Maureen, we are pleased you received an efficient professional service.
★★★★★ 5/5
TrustpilotOur agent Juliette was amazing…
Our agent Juliette was amazing throughout the purchase of our new apartment. Any request we made was dealt with immediately and with great communication.A great experience from start to finish.
Andrew · 14 December 2022
Agent replied · 29 October 2023
Thank you Andrew. Best wishes in your new home
★★★★★ 5/5
Trustpilot11 years on and still excellent service
11years ago I purchased my house through Michael Jones and company, it was a great service and i loved my house. However circumstances forced me to downsize so went back with them to sell it. They provided an excellent service and while my house sold quickly getting to exchange was painful. But Mark, the sales progresser was superb he kept me updated and chased the chain daily. I was always calling but he never showed any sign even if he was thinking 'oh no not her again'. Few days now and I will be in my new home. I would highly recommend their service and should I ever, hope not, have to move again would definitely go back to them.
Nikki · 23 September 2022
Agent replied · 29 October 2023
Thank you for your review and for choosing to use us again after your last purchase Nikki. We are happy to hear we could provide you with the same excellent service that you had experienced before. Best wishes for life in your new home!
★★★★★ 5/5
TrustpilotHappy Seller
As a fairly recently retired estate agent after 30 years I knew what I was looking for in an estate agent and obtained 3 valuations. I knew of Michael Jones Lancing office reputation and happily employed Joe Hammond who was the least experienced of the three estate agents but made up for that with enthusiasm and a professional manner that exceeded my expectations!..... he achieved in excess of the valuations but it was more his commitment and communication that was superb throughout the transaction. If I were still in business I would be offering him a job!!
Grant · 20 September 2022
Agent replied · 29 October 2023
This is a great review thank you Grant. We will pass your kind message on to Joe!
★★★★★ 5/5
TrustpilotThe company were very helpful…
The company were very helpful throughout the sale process which can be a very stressful time. George Aylott was especially helpful in in finding out what was happening as the sale process progressed.
Alan · 4 August 2022
Agent replied · 29 October 2023
Thank you Alan, were glad to hear George could help you through the process.
★★★★★ 5/5
TrustpilotGood experience renting
We've worked with Kirsty Smith for 3 years in renting our current property and she has always been good at keeping us informed of the status of our contracts and answering any questions.
Kathryn · 19 July 2022
Agent replied · 29 October 2023
Thank you Kathryn.
★★★★★ 5/5
TrustpilotElise was so amazing with us!
Elise was so amazing with us! She was so quick with getting us any information we needed and organised everything we needed perfectly.Couldn’t recommend Michael Jones enough and Elise!
Abbie · 20 December 2022
Agent replied · 29 October 2023
Thank you so much Abbie.
★★★★★ 4/5
TrustpilotRenew my tenancy
Ella Glazebrook was very efficient with our renewal and everything was agreed quickly.
Miss · 22 February 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your positive experience.
★★★★★ 5/5
TrustpilotEverything was quick and smooth
Mr · 20 July 2024
Agent replied · 24 August 2024
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
★★★★★ 5/5
TrustpilotNot just a transaction!
I’ve dealt with a couple of estate agents now and Michael Jones comes out on top by far, I never felt like it was just a sale to them but it was more of a personal exchange. Any time we had a question or query they acted promptly and got us the answers we were after. If/when we look to sell then we will be using Michael Jones.
David · 5 September 2023
Agent replied · 29 October 2023
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services. We look forward to working with you again soon.
★★★★★ 5/5
TrustpilotJoe and the team have been fantastic in…
Joe and the team have been fantastic in helping us along the way on selling our house. We couldn’t ask for a better service and highly recommend to others!
Dan · 28 November 2022
Agent replied · 29 October 2023
Great to hear, thank you Dan.
★★★★★ 5/5
TrustpilotTenancy renewal was swift and easy
Tenancy renewal was swift and easy. Ella Glazebrook is friendly, approachable and responds to any queries very promptly. No concerns
Andie · 30 August 2023
Agent replied · 29 October 2023
Great to hear this, thank you so much for your review.
★★★★★ 5/5
TrustpilotThank you Kirsty Smith
Kirsty handled the renewal extremely well. My queries were answered initially, all the renewal activity was managed on my behalf and my tenants have renewed. Excellent, thank you Kirsty.
Mr · 22 November 2022
Agent replied · 29 October 2023
Thank you so much
★★★★★ 5/5
TrustpilotThanks again
Thanks again, to Sue Harris the Property renewals manager at Michael Jones. She makes the process of renewing rental for my property very simple, with a courteous friendly call the whole thing is done! thanks Sue!
Geoffrey · 5 January 2022
Agent replied · 29 October 2023
Thank you Geoffrey.
★★★★★ 5/5
TrustpilotElla was very helpful and dealt with my…
Ella was very helpful and dealt with my tenancy renewal in a quick and effective way. Demonstrating great communication skills through the whole daunting process.
Mr · 6 April 2023
Agent replied · 29 October 2023
Great to hear, thank you so much
★★★★★ 5/5
TrustpilotExcellent service and Micheal Jones…
Excellent service and Micheal Jones support the tenants just as much as the landlord By far the best letting agent we have used and Olivia was very professional and helpful at all times
Customer · 6 June 2022
Agent replied · 29 October 2023
Thank you for your review.
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