Trusted Agent profile · Farnham, Surrey
★★★★★
311 reviews across 3 platforms
99 West Street, Farnham, Surrey, GU9 7EN
Part of Winkworth, see every office.
Winkworth's office in Farnham, Surrey, at 99 West Street, is rated 4.9 out of 5 across 311 reviews on three platforms, including 304 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Winkworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleCharlie and the team at the Farnham Winkworth office have been fantastic and made our house purchase incredibly smooth and stress free. Highly recommend their services!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Rebecca for taking the time to write a review. Welcome to Bentley!
5/5
GoogleThe Team at Winkworth Farnham were nothing short of excellent from beginning to end! The service we received was at a high standard and every problem was dealt with an urgency.
Many thanks for your positive review of our business. It is very much appreciated.
5/5
GoogleHenry and the team have been so helpful. They are always there to give advice. Will definitely use them again.
Many thanks for your kind review, it is appreciated.
5/5
GoogleWe appointed Winkworth and they sold our house in good time with no fuss. They did exactly what they said they would do wich in a struggling market is all we could ask for. Will definitely use them again. Our main agent was Henry Griffin, he was great..
Many thanks for your business and kind review. Very much appreciated.
5/5
GoogleFantastic service. Just the right amount of interaction. Big thanks to Henry and Chelsea. Move went fantastically well
Many thanks for your kind review, it is appreciated.
5/5
GoogleJeannette was very helpful throughout the process of our recent house purchase. She helped to make the process as smooth as possible. We would recommend to others.
Many thanks Scott for your positive review of our business
5/5
GoogleReally efficient service from the team for my house sale. Charlie kept me up to date the whole time. Would fully recommend. Many thanks
Thank you very much for your kind words. We very much appreciate the review
5/5
GoogleWe've just purchased our new property, and Winkworth were the selling agent of the property we've purchased.=. The initial viewings were thorough and professional. We had some complications in the final stages of the sale and Charlie worked relentlessly to help get the issue resolved, keeping me updated as promised throughout. We'd recommend!
Many thanks James for your kind review. It was a pleasure to work with you and trust that you are enjoying your new home.
5/5
GoogleHenry and Charlie made our sale process very easy. From going to market, to exchanging was just 10 weeks.
Thank you very much for your kind review, it was a pleasure to work with you.
5/5
GoogleBoth Henry and Charlie have been instrumental in seeing through the purchase of our new home. They kept us fully informed, found answers to our questions, handled the negotiations very professionally and responded immediately to telephone calls and emails throughout the journey which has been absolutely stress free and super quick. Well done to you both.
Thank you Diane for your kind review, we wish you the best in your new home.
5/5
GoogleWe have had a fantastic experience with Winkworth on both the Lettings side with Annabel and subsequently the sales side, with Henry. Professional, friendly, responsive with excellent customer service. Would highly recommended their services.
Many thanks Chloe for your review, it is much appreciated!
5/5
GoogleStephen and the team worked really hard to achieve a good price for our office building. They were very proactive throughout the process which makes a big difference. They earnt their fee. Highly recommend them.
Many thanks Glynn, it was a pleasure working with you.
5/5
GoogleStephen and the team worked really hard to achieve a good price for our office building. They were very proactive throughout the process which makes a big difference. They earnt their fee. Highly recommend them.
Many thanks Glynn, it was a pleasure working with you.
5/5
GoogleVery impressed with Winkworth Estate agents, Farnham. Great team. From the first viewings with Chelsea through to Charlie negotiations to securing my recent home purchase. Throughout the process Charlie regularly checked in with me keeping me informed of progress in what turned out to be a completely stress free process. Very happy.
Many thanks Fiona for your kind review. The team at Winkworth, Farnham enjoyed working with you and we wish you the very best with your new home.
5/5
GoogleWinkworth have done a marvellous job on selling our house after months of it being on the market! Charlie and Henry have keep me informed of every aspect of the sale! I can’t thank them enough! I would highly recommend them Thanks so much to you both Kind regards Julie and Nicola Martin
Many thanks Nicola, we wish you the best with your new home.
1/5
GoogleWhen I moved in last year, agents told me they work for the landlord, so they didn't get someone to clean up the house. After the contract ended this year, they told me that they were work for tenants, so they deducted our deposit even we found a professional cleaning. This has happened to many Chinese students and I think you are racially discriminating against us.
We always welcome constructive, truthful and opinion based reviews from all people who have used our services whether they are positive, neutral or negative so we know what we are doing well and what can improve. However there are 2 points to your review where there seems to be misunderstandings and one part that is outright incorrect. Firstly we as Estate Agents only work for our clients the owner of the property, however we do whatever we can to be helpful for the tenant. As Estate Agents we do not hold the tenants deposits, carry out property inventory inspections, nor decide any deductions from the deposit. We are only at best a messenger for the client on this issue. Secondly, the tenants deposit is held by the DPS (Deposit Protection Scheme), an unbiased government backed organisation. Thirdly, a comprehensive inventory is carried out by a completely different company instructed by the property owner at the beginning and the end of a tenancy so the client has an exact record and comparison of the state of the house at the beginning and the end of a tenancy. An inventory is a 20 to 80 page condition report with detailed notes and photographs. It is based on this that the owner decides whether or not there should be any deductions from a deposit. If they decide this, they will ask us to communicate this to the tenant for their agreement or not. If agreement is not reached, the case is referred to the DPS for them to rule on the case, not to the Estate agent. Lastly, Accusing someone in the UK of racial discrimination is a very serious accusation, for the person/entity accused and for the accuser if unfounded and done for malicious reasons. As the above explanation demonstrates we do not make the deduction decisions, and so we clearly can not be discriminating against any group. All properties are owned by separate owners and there are plenty of non Chinese student tenants groups that rent properties through us where the client/DPS have made deposits deductions. We can see our clients deposit deductions are solely based on the comparison between the two inventory reports. For this reason I ask you firstly to review the two inventory reports to see if this gives you the answers of why you had a deposit deduction and secondly to either send me evidence of racial discrimination to starrant@winkworth.co.uk or to remove this statement that we believe is totally untrue.
5/5
GoogleJeanette has been very helpful and supportive during the selling process and is always quick to respond to any queries that pop up
Thank you for your positive review, very much appreciated
5/5
GoogleThe service from Henry and Chelsea has been exemplary
Many thanks for your kind review
5/5
GoogleI had a very quirky house to sell. The team really understood who the target market was, and without exception all the viewings were matches on paper. The regular review meetings were invaluable. I really felt Winkworth went the extra mile with an analysis of the feedback from viewings. Based on this I made a small change in the house that made a big difference. When offers were made I felt I received well-balanced and professional advice. I would definitely use Winkworth again.
Many thanks for your kind review Paula, it was a pleasure working with you.
1/5
GooglePretty dreadful really. Next to no communication skills, office often on answerphone for the complete day, complete inability to provide a basic service and the advice that was given could not have been more flawed if they had tried . . . . AND . . . I was the PURCHASER !!! How on earth this deal came to it's conclusion was a small miracle and solely down to the two parties concerned. The staff should be ashamed of themselves.
From early on in this case, Winkworth took the decision to carry out all communication in writing due to serious abuse being directed at members of our team. As an employer, we believe our staff should be free to carry out their roles safe from aggressive verbal bullying, obscene language and physical threat if a party does not get their way. In this case there are over 300 emails on file detailing every issue accurately and demonstrating the exceptional communication and skill involved with agreeing and progressing a sale in extremely abusive circumstances. Winkworth have a formal complaints procedure and are part of the independent ‘Property Redress Scheme’. To date Winkworth or the PRS have not received a formal complaint from the reviewee.
5/5
GoogleWe have sort advice and market appraisals from the team at Winkworth’s for a number of years. Their advice has always been accurate and unbiased. Recently we have let a property with them, before refurbishment we asked for their advice, as to the standard required. On completion they managed to secure tenants in under a week, and at the top of all estimates from the other local agents. We have found all communication to be speedy, professional and friendly. Their fees are also very competitive.
Thank you Nick. I am delighted that you have let your property through us and that you are pleased with the service and the results.
5/5
GoogleOur house had been on the market for a number of months with another estate agent. We did not have many viewings and were advised almost immediately to drop the asking price. We refused to do this and decided to contact a number of other estate agents to discuss selling our house of which Winkworth were one. They seemed very genuine and were the only estate agents not to ask us to reduce the asking price and hence we instructed them. Following that we began to have numerous prospective buyers viewing the property. Eventually, and much quicker than we thought, Winkworth found us a buyer. We were very satisfied with the professional manner of all the staff and are very grateful.
Many thanks for your kind review
5/5
GoogleWinkworth have provided an excellent service from the moment the first request was made to view a property that first day, through to ensuring the move proceeded smoothly for the successful purchase. You ensured that my requirements were clearly understood by visiting numerous properties over a whole day, and then over a period of 6 months I was provided with the details of relevant properties, which came onto the market. The team dealt with all aspects, with seamless communications, which concluded in a successful negotiation and satisfied all parties. I always felt I was personally being looked after. I would highly recommend the team at Winkworth to both sellers and purchasers.
Many thanks for the kind review, it was a pleasure dealing with you.
5/5
GoogleI just wanted to say how pleased I was with the way the team at Winkworth Farnham handled the sale of my property. You managed to sell my flat to the ideal buyers, at the guide price we had agreed, in just two months from instruction to completion. Your whole team was professional and hardworking throughout. Crucially from the perspective of a client, there was always someone available, or an immediate call back, to give a rapid response to any queries from start to finish.
Many thanks for taking the time to write this review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Farnham office has 311 reviews across three platforms: 304 on Google, 6 on Facebook, 1 on View Agents.
Winkworth Farnham is rated 4.9 out of 5 across all 311 reviews, and 4.9 out of 5 on Google from 304 reviews.
Yes. In The Trusted Agent 2026 awards: Winkworth, Farnham won Gold.
Winkworth Farnham, 99 West Street, Farnham, Surrey, GU9 7EN.
