Trusted Agent profile · Farnham, Surrey
Verified
★★★★★
299 reviews across 2 platforms
25B The Borough, Farnham, Surrey, GU9 7NJ
Part of LK Lettings Co, see every office.
LK Lettings Co's office in Farnham, Surrey, at 25B The Borough, is rated 4.7 out of 5 across 299 reviews on two platforms, including 296 Google reviews rated 4.7.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleLouise, Katie and the whole team have done an excellent job from days before I moved in and the post move out services. I am very happy with L.K Lettings, the team is very quick response to all the queries. They provided a professional and flexible services from the start and made the entire process smooth and reasonable .I Would strongly recommend LK Lettings.
Thank you so much for your kind words
5/5
GoogleI was renting with M&M properties for three years and ,they have been amazing. Very professional and hard working team. I never had delay in getting help from M&M properties. I will definitely recommend them.
Hello Noor, thank you very much for your 5 star review, we really appreciate your feedback! M&M LB.
5/5
GoogleWe have been with M&M Properties for almost a decade now and their professionalism and dedication is exemplary. Chris Hollins, Steve Root and Karen Sirett are oustanding, always providing care and professionalism when dealing with our requests or issues. A huge thank you from us for all your help and patience over the years and in particular over the last couple of months!
Hello Michele, thank you for such a fantastic review of our lettings team, we really appreciate your kind words. All the best, M&M LB.
5/5
GoogleWe have been letting our property through LK Lettings for the past 18 months and we highly recommend them. By far the best in the area and almost makes us want to buy another property! My only regret was not moving to them much earlier in the Lettings process. Katie and Louise are pragmatic, friendly and responsive to queries. They understand the market and the importance of building positive business relationships with both the tenants and the landlord. A professional and first class service.
Thank you so much for your kind review Joanna it was a pleasure working with you Katie
5/5
GoogleTop tier service - recently let a new apartment and LK were leaps and bounds ahead of any competitors, great communications, friendly people (Alex was especially helpful) but the whole team seems excellent and helped bring order to a very stressful time! If I could give more than 5 stars I would - highly recommended, especially compared to some big chain agents I've used in the past.
5/5
GoogleLK Lettings are the best Lettings agency I have ever worked with as a tenant. They are professional, friendly and responsive, and could not have been more helpful throughout the whole process. Thank you so much to Louise, Alex and the team.
Thank you Bridget for your kind review!
5/5
GoogleI can't fault this company Brilliant From start to finish,dave and alicia were amazing thanks so much
Thank you, Andy, for your wonderful review! We're delighted to hear that you had such a positive experience with Dave and Alicia at Simply Green Estate Agents. Your kind words motivate us to continue providing exceptional service. If you need any assistance in the future, please don’t hesitate to reach out!
1/5
GoogleEdit: I had to wait 4 days for a reply on my enquiry. I am unsure who you spoke with last week, but it was not me and it would explain how you never replied to my enquiry. You mention that you have been trying to get a hold of me, however, you only contacted me after I posted this review, never before. A lot of personal information requested (that I had already included in my original message) just for a viewing. No other agency in Leighton Buzzard as requested for so much information. In the end, a very poor service and time wasting. Would not recommend!! VERY disappointing considering they positive reviews. They don’t seem to have the capacity at the moment to respond to queries. Quite difficult to get a hold of, even though they keep publishing properties.
Dear Diogo & Vanessa, We were sorry to read this review but feel compelled to exercise our right of reply. In doing this, we will reply to your separate one star reviews as one of the same. As stated previously, we do believe we have spoken with you when you sent one of three enquiries on 22/07, 23/07 and 24/07 about the same properties. We emailed you on the 26/07 after your review to inform you that you had been spoken to previously, of which you didn’t reply for six days. I note that we have not had a response from our email to you dated 01/08 asking you to call us to discuss arranging potential viewings. Six days in the lettings industry can see a significant change in property availability, meaning there is a good chance that the properties you originally enquired about may not still be available. As a trusted market leading agent, our qualification process with all applicants must be followed. As you can appreciate, we aren’t able to view with every enquiry we get as the situation relating the applicant may not be suitable for the property/landlord client and vice versa. Equally, some tenants may unfortunately not be in the position to pass the reference check criteria and its therefore critical that we establish the facts relating to any prospective tenant before an applicant views a property. This is standard industry practice to minimise disappointment where references fail after the reservation stage. You were asked for the information that we required as you had not provided all the information in your email. Again, very standard industry practice. It is odd that you mention you have been asked the same qualifying questions several times, yet claim we haven’t contacted you. This statement seems to be at odds with the facts. As stated in the email sent to you on 01/08 we are happy to speak with you to obtain all the information we require to the qualifying questions and to see if we have any suitable properties for you to view. Please call the office on 01525 371997 so that we can help. **Discrimination** I must make you aware that we take accusations of discrimination very seriously and strongly refute your accusation which will be referred to our legal team. M&M Properties are licensed by ALRA Propertymark and are the most recommended and renowned agent in the area. We have traded for some 37 years acting on behalf of thousands of landlords, and providing a high standard duty of care to thousands of tenants from a multitude of ethnicities, nationalities, religions and multi-generational families . We find your comments extremely upsetting and aimed to damage small local businesses like ours. The same comments are utterly without foundation, and we would ask you to seriously consider the future of this post or provide us with evidence of what you claim in 14 days. Chris Hollins Lettings Manager
5/5
GoogleI cannot rate M&M highly enough following my experience of a fairly lengthy and complex property sale. Michael in the sales team is a pleasure to deal with and keeps you updated throughout the viewing / sale process, providing prompt feedback. Kate did an incredible job of progressing the sale and keeping all party's updated, she was always available to help when required. As a whole, everyone I have spoken to and dealt with at M&M have been extremely professional, helpful and efficient. I also used them for the purchase of my property and wouldn't hesitate to recommend them.
Hello Lydia, thank you for your wonderful review of our sales team. We are so glad to have got your sale and purchase over the line and it has been a pleasure dealing with yourself. We thank you again and hope you settle well in your new home! M&M LB.
5/5
GoogleLouise and Katie went above and beyond to make sure everything was well in the property I rented. No issue too small, no email ignored. Very professional and obviously very interested in the well-being of both tenants and landlords. I never …
Thank you Emilia.
5/5
GoogleExtremely helpful and professional service would definitely recommend.
Thank you, Cheryl Simmons, for your wonderful review! We're thrilled to hear that you found our service at Simply Green Estate Agents Ltd to be extremely helpful and professional. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleI have recently rented out a property with M&M and their service was excellent. Tom was very helpful throughout the process and I would highly recommend M&M to any landlord.
Hello Oliver, thanks very much for your great feedback! We have enjoyed working with you to let your property and we look forward to managing this from here. Many thanks for your valued business, M&M LB.
5/5
GoogleVery professional approach to everything and at the same time they provide valuable support should you need it. I was with another agent for years, but the past year I was let down. Louise, Katie and their team were there to provide their amazing services and support to everything I asked. I truly believe that their office is a great asset for Farnham. Thank you so much for everything you have done for me and my wife.
Thank you so much for your kind review
5/5
GoogleLouise & LK Lettings Co. has been excellent in guiding and helping my partner and I have a smooth sailing process into renting our first flat together! Louise has been super responsive, professional and efficient in the process and were so happy with our new flat!!! Thank you Ladies, xxx
Thanks Nahal for your lovely review.
5/5
GoogleI found my new home through M and M Properties, and with the help of Mr. THOMAS McCormack in particular. He was always friendly, courteous and helpful. Thank you so much.
Hello Rosemary, thanks for your brilliant comments relating Tom in our lettings team. We wish you all the best in your new home. M&M LB.
5/5
GoogleI have worked with Katie and Louise a little over 4 years and their professionalism, their responsiveness has been nothing but exceptional. My property has typically been looked after by large organisations but their economies of scale has …
Thank you Timmy.
5/5
GoogleKamran really made things easy for us during our moving process. Communication was really good and happy with the service provided.
5/5
GoogleI rented two different properties through M & M Properties in Leighton Buzzard over the two years I lived there. They were a fantastic team to work with. They were helpful and responsive agents. They did a great job providing all the information you need and expect as a tenant. I felt like I was in good hands.
Hello Benjamin, thank you for your excellent feedback, it really is appreciated! We are glad your experience as a tenant met all your needs and we wish you all the best for the future! M&M LB.
5/5
GoogleThomas and the team at M&M were fantastic to work with. They were able to advise on every step of the process and acted professionally at all times.
Hello Joe, thanks for your great feedback as a landlord with M&M. We are really happy your experience has been a good one and we look forward to maintaining that relationship with you. All the best, M&M LB.
5/5
GoogleAbsolutely can't wait to move into our lovely new property. Daniel was incredibly helpful, going above and beyond to make this process as smooth and swift as possible.
Hello Lucy, thanks for your great review of Daniel. We really do appreciate feedback knowing our staff efforts in making your journey as smooth as possible. M&M LB.
5/5
GoogleThomas has been incredibly helpful throughout our tenancy experience with M&M Properties. Very responsive to emails and sorting all of our queries quickly and efficiently. Thank you!
Hello Anna, thanks for your review. We are really pleased to hear of your experience and wish you all the best in you new house. M&M LB.
5/5
GoogleThe team at Lk Lettings are brilliant. Having provided our services to them for the last few years I can say their communication, job instructions are perfectly clear and the level of service they offer to their clients is extremely high.
Thank you Pete, very grateful to you for all your help also.
5/5
GoogleAmazing help by Dan & the team at M&M. They were kind and helpful, and went above and beyond to help us through the rental process. They even took all the meter readings and contacted all the utilities companies for us to give us one job left to do. Amazing estate agents thanks for everything .
Hello Charlotte, thanks for your feedback. It is really great to hear of your experience with our team, we wish you all the best in your new home. M&M LB.
5/5
GoogleI have been dealing with Katie and Louise for some time now and have always found them to be helpful and nothing ever seems too much trouble, but recently I felt they went above and beyond when I had a problem in my property, they not only took my call out of hours but sorted the issue out with minimal distribution to myself.
Thank you William
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