Trusted Agent profile · Farnham, Surrey
Verified
★★★★★
299 reviews across 2 platforms
25B The Borough, Farnham, Surrey, GU9 7NJ
Part of LK Lettings Co, see every office.
LK Lettings Co's office in Farnham, Surrey, at 25B The Borough, is rated 4.7 out of 5 across 299 reviews on two platforms, including 296 Google reviews rated 4.7.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service. I am very happy with L.K Lettings .The team is very amazing and quick response to queries.A professional service from the start and made the entire process smooth .I Would have no hesitation in recommending LK Lettings
Thank you so much
5/5
GoogleLK Lettings provided an excellent service from start to finish. Alex and Louise were both amazing and also quick to respond to my queries. Would highly recommend them.
Thank you for your lovely review
5/5
GoogleFrom the very start Louise and Katie have been a pleasure to work with. Professional and genuine. I know where to go moving forward.
Thank you so much Mark.
1/5
GoogleAs a previous tenant, would certainly not recommend.
Dear Kasia, having checked our systems we can not find your name under our system as a tenant at any properties. If you wish to discuss your review please call us on 01525371997 or email lettings@mandmproperties.co.uk.
5/5
GoogleReally friendly and super helpful! Daniel has been great at helping me get set up in my new place - would highly recommend
Hello Charles, thank you for your fantastic review. We are so pleased that your move went well assisted by Daniel. Many thanks, M&M LB.
5/5
GoogleHave been renting a property through M&M for over 2 years now. Have rented in the private sector for about 20 years in total. M&M have by far the best maintenance team and service I have ever experienced in the private sector. It makes it an absolute pleasure to rent the property.
Hello John, thank you very much for your kinds words relating our maintenance team. They work tirelessly to ensure issues are dealt with in a timely manner and we are glad it is appreciated. All the best, M&M LB.
5/5
GoogleDaniel was friendly and super helpful throughout the entire renting experience from the initial viewing to signing contracts. Can't recommend M&M enough.
Hello Jack, thank you very much for your excellent feedback of our lettings team and Daniel in particular. Enjoy your new home! M&M LB.
5/5
GoogleLK Lettings have been with out fail at the top of their game, from initial phone call through to securing the home we looked at to. The staff have been at the end of the phone when ever they have been needed even through the busy Christmas period with time off for the holidays. I would recommend them to anyone.
Thank you Philip
2/5
GoogleL&K was really great and helpful with the letting process and throughout the tenancy duration but I was really disappointed from the check-out process and the process of getting the deposit back. They were acting on behalf of the landlord and they were asking for over £700 in damages which was totally unreasonable. I refused to engage with this unreasonable figure and went to the deposit scheme adjudicator, who brought down this figure to slightly over £200. ADVISE to tenants - 1. Please be very careful with your check-in report and make sure you log in everything no matter how small and stay with guy who is doing the check-out if possible. 2. Don't be scared to go through the deposit scheme adjudication services.
Ahhhhhhh Hesham I am so sorry you feel this way, the deposit is often a difficult point for landlords and tenants, and of course as the agent we often can't get it right for all parties and please everyone every time. We can only say thank you for you kind words about us during your tenancy start and throughout the term. Hope all is going well in your new home, and we wish you all the best in the future.
5/5
GoogleKatie & Louise provide a first class service. They communicate well, are proactive and work to high professional standards. Their marketing advice was excellent, their knowledge of current trends insightful and their personal commitment to tenant selection a welcome and refreshing approach. Their network of contractors and specialists proved invaluable when I encountered a problem during a recent renovation - engineers were on site within 24 hours and the issue was fully resolved at short notice. Really instills confidence they know their business, are personally committed and are totally dependable. What a welcome surprise when compared to my previous letting agents whom I recently parted company with after 17 years.
Thank you so much for your lovely review, always a pleasure and we love to solve a problem!!
5/5
GoogleHector from mnm property help me sell our home he was very honest and helpful with our sale. Unlike other big branded companies on the high street. Mnm didn't put pressure on us and listened to what we as a family needed. I'm grateful for all their support 🙏 …
Hello Vanessa, thanks for your excellent feedback, we are really pleased our service was to your liking and glad you got the result you wanted. M&M LB
5/5
GoogleOur entire conversation to meeting and viewing the property was handled with meticulous care and attention. Katie handled our viewing and was a perfectionist when answering our initial enquiries. We then dealt with Louise who provided a …
Thankyou Charlotte and Aaron.
5/5
Googlereally helpful and flexible through the whole process of finding a property to let and then the application and approval process. Always responded to emails/calls quickly and were clear on what information we needed to provide. Since being tenants they have been really helpful with general requests and queries.
Hello Jennifer, thank you for your kind words. We are glad your lettings experience met all your needs and wish you all the best in your new home! M&M LB.
5/5
GoogleI have been dealing with Daniel who has been exceptionally helpful and highly professional. Communication has been great with very regular updates on all of the processes and all of my questions answered promptly. Thank you so much for making this process as smooth and stress free as possible.
Hello Scott, thanks for the great feedback. We are really pleased your views on our service is worthy of 5 stars! All the best to you, M&M LB.
5/5
GoogleThis will be my second year renting with M&M Properties. The staff have been nothing but happy and helpful. Daniel Chandler has dealt with both of my properties ensuring applications have been filled in correctly and mistakes are quickly rectified. My partner and I think he's a lovely person and we are thankful for his efforts to make things run as smoothly as possible. Definitely would recommend
Hello Jessica, thank you for taking the time to leave a review on our page. We are so pleased to hear of your kind words and personal overview of our staff, we always aim to do the best we can. All the best, M&M LB.
5/5
GoogleVincent and Tom have been prompt, polite and professional in my dealings with them through my recent move. Thank you!
Hello Peter, we really appreciate your comments relating Tom and Vincent in our lettings team, we hope you are settling well into your new home! M&M LB.
1/5
GooglePlease think twice before renting with LK: 1) Safety: They take the landlord's word for safety certificates, even when they don't have a proper signature. A professional plumber advised that 💥Gas inlet to boiler unsafe (single layer pipe and through the kitchen worktop, but the original plumber was allowed to come back and ignore the issues; they'd even plumbed hot and cold the wrong way round to the boiler!⚡Mains sockets falling out of the walls, circuit break box had no screws (!), wiring to garage with indoor cable that had UV deteriorated and kids swing ball touched it tripping the electric; 🚑 garage door had no support springs and so dropped without warning. When notified of all these issues repeatedly, some were fixed, some ignored. 2) 📜 Contract: The contract they use has illegal clauses and charges that were out-lawed in 2019. "You must pay for professional cleaning" etc. 3) 🏦 Deposit scheme: Although they do use a required independent deposit scheme, they use mydeposits.co.uk that is absolute bottom of the trusted reviews list. They are impossible to contact and have very long time scales to return tenant's money. 4) 😈 After damaging their own carpets by draining radiator water into them, and after damaging walls and furniture when the incompetent 'mate' came round to NOT fix the heating, they were quite happy to bill us for the damage! The attached photos show how clean our pro cleaners left the property, but we still got charged £235 for further cleaning! The phrase "it's just business" has to be kept in mind with this unscrupulous outfit...
4/5
GoogleVery responsive and professional. Have always tried to address our concerns as soon as possible. Highly recommended
5/5
GoogleGreat service Vincent helped us find a property we both liked and made dealing with M&M easy and enjoyable
Hello Mike, thank you very much for your 5 star review, we really appreciate your feedback! M&M LB.
5/5
GoogleGreat service from Tom who made the whole process of letting out my flat quick and easy. Highly recommended.
Hello Tom, thank you for your great feedback on our lettings team from taking on and letting your property for you. It was a pleasure dealing with you and continuing our relationship. All the best, M&M LB.
5/5
GoogleVery professional, honest and with high integrity! They are result driven and focused, as a Landlord I highly recommend Katie and her team to let and manage my portfolio in Guildford.
Thank you so much for your kind words Fiji. Katie and Louise.
5/5
GoogleThanks to Tom who took us through our first rental. Available to answer any questions we had.
Hello Sarah, thank you for your review, we are glad our services met your needs. All the best, M&M LB.
5/5
GoogleExtremely helpful and efficient
Many thanks John.
5/5
GoogleKatie & Louise have delivered exactly what they promised. An outstanding & fully managed service. They found the right tenants for my property. They definitely have the knowledge for the area, are always one step ahead and there is never any issue. By far the best letting agents in the area. These ladies have restored my faith in letting agents after the appalling service I received from the previous agents! TI LandlordPositiveResponsiveness, Quality, Professionalism, Value
Thank you Taz, glad to have made the experience a good one so far.
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