Every review we hold for the Farnham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe whole experience of buying through M&M Properties has been outstanding. Very easy to book viewings, knowledgeable staff having all the answers to all of my tricky questions! When it came to making and offer all the staff involved were understanding and receptive. I am delighted to have bought through M&M and if I ever sell I will use M&M
Chris · 7 September 2023
Agent replied · 7 September 2026
Hello Chris, thank you for your review! we are so happy you had a great experience with our sales team. We would be really keen to help you in the future too so please do get in touch if you need us! M&M LB.
★★★★★ 5/5
GoogleI would like to express my thanks to Louise and Alex for their patience and help with viewing the rental property. I would highly recommend.
Robin · 15 April 2025
Agent replied · 15 April 2026
Thank you Robin, we really appreciate your kind feedback
★★★★★ 5/5
GoogleMy husband and I had a very positive experience viewing properties with Oliver at M&M. He was polite, friendly and always answered any questions we had, both in person and over email. Thanks for your help!
Claire · 7 April 2026
Agent replied · 7 September 2026
Hello Claire, thank you for your review of Oliver in our sales team! We really appreciate the feedback. M&M LB.
★★★★★ 5/5
Google"I have just started renting through LK Lettings and the experience has been fantastic. As a new tenant, the moving process can be overwhelming, but they made everything incredibly smooth and stress-free. From the initial viewing to signing the contract and collecting the keys, communication was fast and transparent. I highly recommend them to anyone looking for a seamless move-in experience."
Dariusz · 18 May 2026
★★★★★ 1/5
GoogleHaving secured a property via LK lettings and handing in notice, passed all referencing and paying holding deposit etc. Less than a month before move in date they called and told us we could no longer move in.
I'll never be doing business with these again and should you do, I'd advise doing so with great caution.
Stephen · 16 September 2025
Agent replied · 15 April 2026
Dear Stephen,
Following on from my call earlier, we completely sympathize with you on this situation. It was completely out of our control as the tenant decided to remain at the property after having originally served notice to leave. Legally we were not in a position to move forward with your letting and thus you were refunded the holding deposit immediately. I am very happy to subsequently hear you have now found a suitable home, and wish you all the best with your move.
Katie - Company Director
★★★★★ 5/5
GoogleI have used M & M for many years now; with both house sales and rental. I have recently become a managed landlord and am loving it! It’s a much more relaxed experience for me. I find the staff efficient, knowledgeable and personable. I have liaised with Mike, Tom and Vincent predominately and am delighted so far….
Fay · 7 September 2025
Agent replied · 7 September 2026
Hello Fay, we really appreciate your kind words, thank you. We look forward to a great relationship moving forwards with our managed service! All the best, M&M LB.
★★★★★ 5/5
GoogleI cannot thank Katie and Louise enough for everything they have done to help me.
After being let down at the last moment by another estate agent and in a time critical situation, they went above and beyond to advertise and secure a letting for me in a very short space of time and have continued to be brilliant in their communications and assistance since
Christopher · 3 November 2022
Agent replied · 3 November 2023
Thank you Christopher, it was our pleasure.
★★★★★ 5/5
GoogleWe recently used Michael from M&M properties Leighton Buzzard and his service was impeccable. Michael is very professional, helpful and went above and beyond to provide a seamless house purchase experience for us. Thank you very much.
Charlotte · 7 September 2024
Agent replied · 7 September 2026
Hello Charlotte, thank you for your kind words relating our sales team when purchasing a property via ourselves. we hope your new home has served you well so far! M&M LB.
★★★★★ 5/5
GoogleI have recently found a property to rent with M & M properties, we were very lucky to have Daniel Chandler guide us through the process, he was lovely and communicated well, there have been no complications and he was very clear with what would happen and when.
Thank you Daniel and M & M!
Eimear · 7 September 2023
Agent replied · 7 September 2026
Hello Eimear, thank you very much for your review of our lettings team. We really appreciate your feedback and wish you all the best in your new home! All the best, M&M LB.
★★★★★ 5/5
GoogleRented a house through M and M Properties for nearly three years. The whole process from start to finish was excellent. Good communication and always their to answer any questions or look after you if you had a problem. Would highly recommend them if you are looking to rent a property. Thanks M and M again.
Linda · 7 September 2025
Agent replied · 7 September 2026
Hello Linda, thanks for such a fantastic review of our lettings team. We always strive to give the best service we can and are glad you were happy with our team. All the best, M&M LB.
★★★★★ 5/5
GoogleThis is the first time I have ever rented out my property and the service has been excellent. Tom and Steve are nice friendly and easy to deal with people. They made this experience very pleasant, explaining each step and found tenants within a week. I am happy with the service I have received. Highly recommend.
Nargiza · 7 September 2025
Agent replied · 7 September 2026
Hello Nargiza, it was a pleasure dealing with you and your property in the search for a tenant under our management. We wish you good luck in your new chapter and look forward to maintaining a fantastic relationship. All the best, M&M LB.
★★★★★ 5/5
GoogleI cannot thank Katie and Louise enough for everything they have done to help me.
After being let down at the last moment by another estate agent and in a time critical situation, they went above and beyond to advertise and secure a letting for me in a very short space of time and have continued to be brilliant in their communications and assistance since
Christopher · 1 October 2022
Agent replied · 13 May 2026
Thank you Christopher, it was our pleasure.
★★★★★ 5/5
GoogleEvery person I had communication with was really friendly and very helpful. Emails are answered and acted upon swiftly, which makes what can be a stressful time moving totally manageable. Thank you to the whole team at LK Lettings Co.
Nicole · 25 January 2026
Agent replied · 26 January 2026
Dear Nicole,
Thank you so much for your kind words about the entire team here. I hope you have settled well into your new home and enjoy your time at the property.
Regards
Lk Team
★★★★★ 5/5
GoogleThank you Vincent for the great service.
Adrian · 7 September 2025
Agent replied · 7 September 2026
Hello Adrian, thank you very much for your 5 star review, we really appreciate your feedback! M&M LB.
★★★★★ 5/5
GoogleWe have had a great experience finding somewhere to rent though m&m all down to the help of Dan. Dan was super helpful, polite and helped us find the best place possible. Would highly recommend!
Hazel · 7 September 2024
Agent replied · 7 September 2026
Hello Hazel, thanks for your fantastic review of our lettings team. We hope your new property serves you well. M&M LB.
★★★★★ 1/5
GoogleCalled separately about three different rental properties - not once asked for my details/if they could offer assistance or what it is I am looking for to offer me alternatives or properties coming on the market. In addition properties kept online despite not being available/ let agreed on.
Lydia · 7 November 2025
Agent replied · 7 September 2026
Dear Lydia,
We are sorry to see your feedback and have investigated this.
Our search doesn’t come up with your name or a contact number. Please check that it is M&M Properties, Leighton Buzzard who you have been contacting about properties, as there are other Lettings companies nearby with the same name. If it is us, then we are of course happy to try and help.
Please call the office on 01525 371997 and ask to speak with Chris Hollins the Branch Manager
★★★★★ 5/5
GoogleGreat communication from start to finish, made the process very smooth. A personal thanks to Daniel C who kept me up to date every step of the way and was very responsive. Thank you!
Stacey · 7 September 2024
Agent replied · 7 September 2026
Hello Stacey, thanks for your excellent feedback of our team, we really are glad Daniel met your needs and hope you enjoy your new home. M&M LB.
★★★★★ 5/5
GoogleMy wife and I had a fantastic experience working with M&M Properties. Daniel was super professional, knowledgeable, and went above and beyond to help us find our new home. I highly recommend their services!
Phillip · 7 September 2024
Agent replied · 7 September 2026
Hello Phillip, thank you for your excellent feedback. We really appreciate your comments and hope your new home meets all your needs! All the best, M&M.
★★★★★ 1/5
GoogleInitially left a good review as move in was smooth and went well. But then it went down considerably ,we loved the area and intended on staying long term . But from the very 1st maintenance issue in house we had bad experience .the letting agent told us the landlord completed all maintenance issues in the house . Every time him or 1 of his team of unskilled workers came they bodged an already bodged house even more ,it was truly disgraceful the work he carried out on the property.And we had this for 3 years .my wife and I are extremely patient and good at managing stress,but this was a shocking and upsetting experience . I believe this same landlord has many properties with this letting agent and he manages maintenance on them all . His team of workers would openly joke about his work and the fact that they are not tradesmen and really don't know what they are doing ,at 1 point we asked about decorating ourselves as the landlord would also make comments and joke on every visit that the house hadn't been decorated for about 20 years and had no intention of decorating.,when we asked to decorate we were told it had to be to a professional standard which considering the work the landlord did was shocking . 1 argument with landlord because he verbally attacked me regarding a badly laid lawn he did on top of compacted hardcore and said I would have to pay him £400 if said lawn died due to my dog and as a result the landlord gave us 2 months notice leaving myself my wife and 5 children with the prospect of being homeless with 1 year old baby . Would definitely recommend anyone to check if your property is maintained by landlord before signing anything. The stress this has caused such a strain on us all to point of virtual breakdown .And so much stress for us and the children.
Steve · 30 September 2024
Agent replied · 15 April 2026
Hi Steve,
I am sorry you felt this way as we always aimed to assist you where possible during your tenancy.
I hope things have worked out for you in your new home though.
All the best
Katie - Company Director
★★★★★ 5/5
GoogleI have worked with Katie and Louise for many years and in my opinion they are two of the most hard working ladies I have ever worked with, their attention to detail and customer service is impeccable so as a customer you should look no further then LK Lettings if you want a personal and uncomplicated relationship with your letting agent.
Martin · 3 November 2022
Agent replied · 3 November 2023
Thank you Martin, we always loved working for you too.
★★★★★ 1/5
GoogleSo bad experience with this rental agency . Was looking for 1 bedroom flat to rent and called in to book an appointment . Been told that they have to check with the landlord if they accept for my boy (5yrs old) to come and stay with me 2-3 days a week . Now , after 3-4 days with no response back , called in again and someone else picked up the call (didn’t know me or about my situation)and told me , after explained him again my current situation, that in there ARE NOT ALLOWED KIDS ! Straight away :) . My next question was : why you didn’t put this down into your advert ? . Reply from him was : ……….. silence …. Ahh , we have to look into that , or something like that he said .
I have no another words !
Please AVOID them !
Alexandru · 16 October 2025
★★★★★ 1/5
GoogleWas with M&M Leighton Buzzard for 7 years. Although I negotiated an initial deal with them to have a discounted fully managed service, there fees kept creeping up over the years; So I finally decided to self manage the property (Their service was standard and nothing special). At the start, I naively signed their contract when I bought a tenanted house through them. In that contract there was a clause to state that if I decided to keep the tenant and self manage the property, I'd have to pay a £1000 exit fee!! So after paying their commission for seven years, I still had to pay this to get out of the contract. My advise is if you sign up with them, insist on removing such clause else go to other agencies who do not have such clause.
Ahmed · 7 September 2024
Agent replied · 7 September 2026
Dear Mr Razak,
We are sorry to read you review some 3+ years after we ceased managing your property. We regret that giving you a vastly reduced management fee for many years and then reducing our termination costs was not enough to satisfy you. This was a property we managed for the previous client for some 11 years without complaint. We note no complaints were made by you regarding our service to you over the years. We pride ourselves on 38 years of being Leighton Buzzards premier letting agent with 17 fully trained staff, 4 ARLA (Propertymark) licensed staff who have over 100 years combined experience, 24/7 reporting system for clients, processing over 1.5 million pounds of rental transactions monthly, servicing over 2000 clients (landlords/tenants) and being a truly independent company firmly rooted in the history of our town. We are sorry our fees did not suit your investment model however, we value our service and expertise very highly and as such wish you every success with the agents you choose to employ in future.
★★★★★ 5/5
GoogleM&M offer a five star service, from finding the relevant rental property that was within our budget, whilst renting being transparent and efficiently communicating any faults that needed fixing with the landlords approval in a timely manner. Plus, the process of receiving our deposit was a smooth process. I would definitely recommend their services and individuals such as Tom and Karen are really down to earth and a real credit to M&M. This is from our experience of renting a property in Leighton Buzzard via M&M for 3+ years.
Antonio · 7 September 2024
Agent replied · 7 September 2026
Hello Antonio, thank you for your review of our lettings team. We are so pleased you felt the need to leave such great feedback and we hope your onward move serves you well. We would like to add, your landlord thanks you for the efforts made to return the property as you found it, it is refreshing to see. M&M LB.
★★★★★ 1/5
GoogleIn recent years I’ve been through cancer and a divorce and have had to enter into an IVA as a result.
I made several enquiries to this company as I am now in remission and earning £55k per year with a guarantor who earns £70k per year.
I made an enquiry to this letting company for a property that was well within my budget only to be called by a member of staff to be told that because I wouldn’t pass their credit checks there is no point in applying for any more properties.
Social credit scoring is already with us people and you should be very wary of companies that refuse to use discretion and common sense because it WILL affect you very soon.
The individual who called me was very sympathetic and actually very nice, but the lack of empathy and compassion from this company and private landlords in general is absolutely disgusting.
Garry · 7 September 2024
Agent replied · 7 September 2026
Dear Mr Sullivan,
We note your review of our company, and we regret you felt the need to review our local business is such a way. A business that has been in Leighton Buzzard since 1986 and one of the very few remaining independent small companies.
Unfortunately, given the severely high demand for properties in this area and generally across the UK property market, landlords are extremely cautious on which applications are progressed and those that are not. Sadly ,we find ourselves in an era where landlords are leaving the sector, and the result is less properties to let. The majority of Landlords are now covered by rent guarantee and legal protection insurance which does require the tenant to pass through the referencing process, ensuring that a landlords insurance remains valid and they are protected. We as a company also uphold the most stringent referencing criteria and due to the lack of supply this high standard has increased as supply decreases.
We understand the frustration you are experiencing with trying to find a rental property and sympathise with this, unfortunately you won’t be the only prospective tenant in a situation where an IVA (Involuntary financial agreement) is restricting them. With an outstanding IVA, it is a failure of the referencing process which does mean that unfortunately very few of our clients would be able to accept an application from yourself as it leaves them unprotected with their insurance. A guarantor does not necessarily mean you will pass the reference checks either, as factors surrounding your IVA like how much it’s for, when it began and how long it has left to run will have an effect.
I was pleased to see that you mention our colleague was very sympathetic which is great to hear, as we do not like turning away applicants, but we must be as clear and transparent as possible with the processes involved with letting a property. The last thing we would want to do is offer false hope or waste anyone’s time. I would also point out that many rental agents and property managers, in this era of low supply and high demand, are processing tenant enquiries by email only. We still believe in the human touch but of course this sometimes means we receive reviews like yours, that’s a shame.
I do feel your email is more aimed at general referencing policies, the UK market and PRS as whole as opposed to just your recent interaction as it sounds as though you are having the same issue elsewhere. Hopefully, you will have success imminently.
As I have mentioned, we regret not being able to help you for the reasons above but wish you well with your search for a rental property.
M&M Properties
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
