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★★★★★
299 reviews across 2 platforms
25B The Borough, Farnham GU9 7NJ
Part of LK Lettings Co, see every office.
LK Lettings Co's Farnham office at 25B The Borough is rated 4.7 out of 5 across 299 reviews on two platforms, including 296 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleAlex and team went extra mile in service provided. Strongly recommend if you are a Landlord looking for a new agent. The marketing and website listing is superb, more akin to the effort put in when selling. Very responsive and great attention to detail with tenancy setup.
Thank you so much for your lovely review, its been our pleasure.
5/5
GoogleAn exceptionally good and highly professional agent. I lived in several countries across 3 continents, the service I received from Daniel in particular, and the M&M team too, is second to none. Highly recommended, exceptional communication and incredibly smooth handling, particularly as moving home is always one of the most exciting and equally stressful points in life. Everything is handled on a timely basis and with the outmost attention, ensuring a pain free transition. As many said, quality is easy to recognise and difficult to imitate.
Hello Marcello, thanks for the stunning review of our lettings team. We are so happy to see feedback such as this and thank you for your kind words. We hope your new home serves you well. M&M LB.
5/5
GoogleI just recently signed the tenancy agreement for one the lovely flats in Town Bridge Mill, which I strongly recommend (high standard kitchen appliances, floor heating, great wall isolation means low cost of gas and electric)such a nice a quiet neighbourhood! Additional ⭐️ for this! Tom was my advisor during the pre renting process. Tom customer service is fantastic. Everyone knows that moving to the new property is a challenging and stressful, however I received all necessary support with documentation and also care. Thank You so much. Very Happy Customer
Hello Justyna, thank you for your excellent review of our lettings team. We are so pleased to hear (and see) how well you are settling into your new property! We wish you all the best. M&M LB.
5/5
GoogleFirstly, I would like to say thank you to Daniel Chandler and M&M Properties for helping me and my partner find our second home together. Looking for a home can be quite daunting, not with this fella. Daniel is amazing, he was attentive the whole journey, answered all questions and even helped finalising everything with our old home (which he had no obligation to do). Dan is what you’re looking for, someone who cares about you and pays attention to what you find homely! Daniel thank you for everything you’ve done for me and my partner and best of luck with what I’d expect to be a long career as an estate agent.
Hello Carlton. Wow! We are blown away by this review! We are so pleased to hear your excellent feedback and wish you all the best in your new home. Kind regards, M&M LB.
5/5
GoogleI was moving to a new area to start a new job at very short notice and needing to rent a property urgently. Dan’s local knowledge together with his outstanding efforts helped tremendously. Whenever I had a query, he would always respond quickly with the answer. Dan remained active and would check in to make sure everything was progressing. Dan and the team made the move as stress-free as possible and I couldn't have asked for better support during what was quite a challenging time. M&M Properties, and Dan in particular, I would highly recommend.
Hello Hannah, thank you very much for your review of our lettings team and Daniel in particular. We are really glad to hear your experience was a good one! All the best, M&M LB.
5/5
GoogleLook no further if you are looking for top class letting agents. In the initial process of letting my property, I mostly dealt with Tom McCormick from advice to marketing and I was really impressed with his professionalism. In the subsequent stages Daniel Chandler has been engaged in the entire process from viewings, agreeing let to tenancy starting, and he has been fantastic, very helpful with all my questions and enquires, prompt email responses. They are genuinely nice people with high professional standards. I highly recommend them. Thank you Daniel & Tom 😊🙏🏻❤️
Hello Pooja, thank you for your amazing review of our lettings team and in particular Tom and Dan! We really do appreciate your feedback and are really delighted to be managing your home. All the best, M&M LB.
5/5
GoogleKatie Jones at LK Lettings Co is truly outstanding. From the very first interaction, she demonstrated professionalism, deep market knowledge, and a genuine commitment to providing the best service possible. Her attention to detail, proactive approach, and clear communication made the entire lettings process seamless and stress-free. Whether you’re a landlord looking for reliable tenants or a tenant searching for the perfect home, Katie goes above and beyond to ensure a smooth experience. It’s rare to find someone as dedicated and passionate about their work as Katie. I wouldn’t hesitate to recommend her and LK Lettings Co to anyone looking for a top-tier lettings service. Thanks again, Katie, your hard work and expertise make all the difference!
Thank you Andrew, really appreciate your feedback
1/5
GooglePossibly the worst Lettings Agent I have come across. Broken window in the kitchen that won't open took months to fix. Thus cooking in the kitchen during the summer heat was like living in hell. The toliet flush was broken and it took them about a week to get it fixed. We were left having constant leaking water into the loo and having to flush using a bucket. While they were polite and helpful to bring us on board at the start of the tenancy, during our termination, the lettings manager has caused us unnecessary grief. Complaining we haven't cleaned the apartment properly when we cleaned it the best we could. We hoovered the carpets and floor and wiped off majority of the dust off the furnitures. However he deemed it wasn't cleaned to a professional standard. I am sorry that we are normal tenants and not professional hotel cleaning staff you were expecting. We handed our keys in about a month before the tenancy ended and instead of finalising everything and giving us our deposit back. They charged us a ridiculous price of over £200 for cleaning the oven one month later and when we asked for a better quote they made the excuse there weren't enough time as the new tenants are moving in. Honestly just a scummy greedy lettings agent that holds only the landlord interest at heart. If you are a tenant it is better to move on and find somewhere else, save yourself of the headache.
Please see our response under the review for Sandra K as this is the same property and same tenancy. Kind regards, M&M
1/5
GoogleWe moved out of a rental earlier this year, They told us the bath is supposed to have a loose panel and never fixed it (it was rusty and unhinged). They never made the flow of the shower better, it flowed like someone was drooling out of it and the water was never EVER hot and they never replaced the shower seal (it was disgusting). My condolences to anyone who is moving into that 2nd floor flat. The heating never got hot, it made us very sick in the winter months, when I was in hospital for an illness I recovered faster not being in the frigid flat than I did inside it. We were given a near 300 pound cleaning fee when we left, as we did not clean to a 'professional' standard. We were told that the lights needed replacing even though they blew Everytime you turn them on. It took them a week to fix a toilet without a flush making us use the loo elsewhere, they told us if the electric heaters don't work and if it was the previous tenants fault we are to pay for the damages... Like??? The washing machine was mouldy from the previous tenant and as above if it was the prior tenants fault, it is now ours. So I had to clean it... Not very professional I say. They also took MONTHS to fix our broken window, going from quote to quote it was horrible when there was a heatwave. When we moved out they threatened us with incoming tenants to pay the cleaning fee ASAP. I don't understand why that is my issue if I had left the property a month prior. They were courteous when we began renting and cruel when we decided to leave. Threatening us with fees to cancel our tenancy even with notice. Towards the end prospective tenants came in when they wanted with only a call a few days before - no text so if you forgot that's tough. I would ask anyone renting to read the small print as they never helped us understand what we were getting into.
Dear Sandra K, Thank you for your review, of which all feedback is acknowledged and investigated where needed. It is of course disappointing to see the 1-star review and will outline my response below. Having overviewed your tenancy file, I can see that your review has been triggered by the end of tenancy checkout process, as all maintenance issues that you have included in your review were raised and dealt with during your tenancy, with no complaints having been made by you at those times. For clarity, maintenance issues can’t always be resolved instantly unfortunately. We must follow a process of referring to a landlord, gaining instruction and then instructing a contractor. The checkout process is carried out against your original inventory and schedule of condition, for fairness & accuracy. Along with the photos that accompanied that inventory. Photos from the end of your tenancy, which you were provided with also, show the requirement for cleaning due to the condition in which you returned the property, this was vastly different to how you provided the property. The cost for the cleaning required was sourced from professional companies who attended the property in person to provide an accurate quote. You were advised that the landlord had a new tenant lined up, and that the cleaning work required will need to be done by a certain date, whether you agreed to it or wished to dispute this via the TDS scheme, to prevent the landlord having to delay or possibly lose the incoming tenant. This would have then given the landlord grounds to seek compensation from you due to the new tenancy not starting. This was not a threat but us being completely transparent with you regarding the situation and what could have occurred. All viewings are arranged with tenants by phone call or email, and we do not access properties without permission. I strongly refute your claims that we are cruel or threatening in anyway. We carry out over 200 checkouts each year which are all carried out fairly & correctly with the original inventory and photos. Had the property been left by you in line with your inventory & schedule of condition then there wouldn’t have been any need for cleaning to take place, but unfortunately this was not the case. All tenants are provided with a tenant’s guide, tenancy agreement and inventory at the start of their tenancy, this outlines what is required from them throughout the tenancy and at the end. As stated above, it is disappointing to see that you felt the need to leave a 1-star review, as I do not believe that this justified based on the overall management of your tenancy but born out of your own frustration in relation to how you returned the property and being held responsible for this. Which was the right process to follow and would be the same for any tenancy checkout. I wish you all the best for the future. For clarity, this response also acts as a response to the review left by CombatWaffle, as this refers to the same tenancy.
1/5
GoogleThis agency is has an absolute disgraceful service they are in no hurry to get repairs completed to the property. They lie about things being done to the property before you move in. Trying to get hold of the person that responds to emails is impossible you get promised a call back but never happens even tho he is responding via emai when you ask for a phone call. They are quick to take money from your deposit and say this and that hasn't been done to the correct standards you agree fine but then are waiting for over a month for proof that cleaning has been done and still to this day have not yet been received. Avoid renting with m&m at all costs -10 rating for this agency.
Dear Aaron, We are sorry to hear you felt the need to review our company the way you have. As you can see by the many five-star reviews from tenants, landlords, buyers and sellers we do strive and succeed in delivering very high levels of service on a regular basis. We regret you feel this was not the case for yourselves. When you report a maintenance issue to us via our FixFlo platform you will be aware that we have to have the issue either inspected by a property manager and or then quoted for by one of our reputable contractors if this is required. The quote then has to be approved with your landlord and as you can appreciate this process takes time from start to finish and even sometimes depending on the type of issue second quotes are required. I can see looking at the notes on the system the many issues you raised during your tenancy were all dealt with in a reasonable time frame and you were communicated with throughout the process. Relating your checkout of the property you rented, this was completed fairly in line with your inventory schedule of condition on move into the property. We also completed a pre-checkout with you ahead of your checkout date in order to ensure we outlined any issues that you would need to resolve. There were some cleaning issues of which were pointed out that you should rectify before handing in the keys and agreed to do. There were no other issues raised on your pre-checkout. On your checkout inspection the same cleaning mentioned hadn’t been done and therefore it was agreed with yourself that £150 would be deducted from your deposit to see to the cleaning as you didn’t do this. Of course, we report back to you within a few days of the checkout being completed to ensure the deposit is finalised as soon as it can be for your sake. To add, if you had done what was asked of you then you would not have been penalised. This cost was agreed with you and you have accepted the deduction via the TDS website along with the rent you owed and had the remainder of your deposit returned. The TDS outline the timeframe in which your landlord has to notify of any deductions once you request the deposit back and your deposit was actually returned sooner than the TDS advisory date. The proof of the cleaning being done has been sent to you and as you were told when you chased the invoice before that our contractors invoice us at certain dates in each month and therefore, we can only send the invoice to you once we receive it. To summarise, you have alluded to our company and staff as being liars and have also suggested in your comments that money withheld from your deposit (at fault of yourselves) has not been used to conduct the necessary cleaning that was agreed. Your accusation of fraud is very serious and we have notified our legal department of your comment. We of course refute your comment as proven above your deposit deduction of £150 was paid to Pineapple Cleaning. As an ARLA Licenced agent (Association of Residential Letting gents) we voluntarily ensure we follow the extremely high standards ARLA set for their members which in turn ensures an excellent service to our clients and customers. We have four established ARLA agents in our showroom who between them have over 100 years of experience in property management and continue to ensure M&M Properties set the standard in the Leighton Buzzard market and build on our position in the market by word of mouth recommendations. We wish you all the best in your new home and should you wish to contact us about this in any further detail please do get in touch at lettings@mandmproperties.co.uk or 01525371997. Regards, M&M Properties Lettings
5/5
GoogleI just wanted to say a massive thank you to the maintenance team at M&M, and Kerry in particular. Our boiler had stopped working and we were left with no hot water. Kerry worked hard to resolve the matter swiftly, even when faced with challenges and delays from external parties. We were kept informed and up to date with any progress along the way which put our minds at ease. The matter was solved within the week and we can’t thank the team enough!
Hello Lucy, thank you for your fantastic review. We are pleased your issue was resolved in a timely manner, we work hard to ensure this is the case. M&M LB.
5/5
GoogleIf only all estate agents were like this. They marketed the property well. A realistic price and good photos meant we had plenty of viewings and very quickly offers. Once the offer was accepted the sales progression is handed over to a dedicated person, who follows up on a regular basis with all parties, so I was kept informed at all times and knew that my buyer was commited. I felt this really made a big difference in how smoothly the process happened and to my own stress levels.
Hello Alison, we are really happy to see such excellent feedback, it really is appreciated. We would also like to thank you for your business over several years on the lettings side and are really pleased to see that your journey ended in a successful sales process too. We hope to see you again in the future. M&M LB.
5/5
GoogleWe dealt with M&M in the past month or so in getting our first rental home. We had Vincent dealing with everything who was great from start to finish! He was efficient and got us all the answers we needed and dealt with any enquiries we have had. We had one small issue with a light when we first moved in and within 24hours an electrician had been and fixed it which was very impressive. I would recommend M&M for anyone looking for a rental property!
Hello Stevie, thanks for your review of our lettings team and Vincent personally, it is great to see our service met all your needs. All the best, M&M LB.
5/5
GoogleGemma was absolutely excellent from the start; Being very open and informative throughout the entire application process. Alex and the rest of the team were also incredibly helpful any time I needed help when Gemma was gone, being quick to learn about my situation. All in all, LK Lettings went above and beyond as a lettings agency, and I couldn't recommend anyone more
Thank you so much for your kind words about Gemma and our team, and all the best in your new home.
5/5
GoogleThe whole process was straightforward & smooth! Lexie was really helpful as were her colleagues Would definitely recommend LK Lettings
Thank you Claudine, we really appreciate your kind comments. Sending you best wishes and hope you are very happy in your new home. LK Lettings Team
5/5
GoogleThese guys are just great. They show relentless enthusiasm, creativity and hard work, all in the interests of their customers. We were new to letting and they guided us through the process and caught some serious "gotchas" that might have exposed us legally and financially. I can't recommend them highly enough. In a world where too many are passive and offloading responsibility, they took ownership..
Thank you Andy for such a generous review. We’re really pleased we could help support you as as new landlords. Thank you for trusting us to manage your property. Best wishes from all of us LK Team
5/5
GoogleOliver has been very helpful in getting all the properties booked in promptly and answering all the follow up questions. Looking forward to finding the ideal property to buy very soon
5/5
GoogleI have been renting with LK for over 5 years, never had a problem. In fact they have gone a long way to help me over that time. Also just met Hannah(Property Manager) for yearly inspection, LK have a habit of employing really nice helpful people. I can’t recommend these guys enough.
Thanks Jae for your kind words. Hannah is fabulous, and we are very happy to have her on board. Thank you so much for the tomato plants Hannah arrived back with from her property visit. We love them.
5/5
GoogleKatie, Louise and the entire team were wonderful throughout the whole process of us finding our rental property in Farnham. They listened, and knew exactly what we were looking for, meaning we found the perfect home for us, our wants and requirements. Their friendly and professional approach made everything incredibly smooth and I would highly recommend their services! Thanks to all at LK Lettings
James thank you to you and to Matt, so pleased we could help you. You've both been so kind and made our job a pleasure. Enjoy your lovely home! LK Team
5/5
GoogleDear LK letting, Thank you so much for your help with renting out my home. You made the process simple and easy to understand for me, and i appreciated your patience and expertise. Your insight was extremely valuable to me and I don't think I could have done this without you. So would not hesitate in recommending this team, thanks Katie
5/5
GoogleWe were reluctant landlords as we couldn’t sell our mother’s flat but needed money for her care. For the first year we chose a different agent and had all sorts of problems. Thank goodness I then found LK. Katie and Louise have been professional, dedicated and kind. They have worked hard to build their business up and take pride in giving a first class service. I would not hesitate to recommend them.
Thank you so much for your lovely review Lorna. We’re really glad we could make a positive difference after a difficult start and that our support gave you peace of mind. Thank you so much for your recommendation. Best Wishes from us all at the LK Team
5/5
GoogleExcellent experience with M&M Properties from start to finish. Vincent was incredibly helpful from the moment I viewed the property through to moving in. Can’t recommend enough!
Hello Bethany, we really appreciate your feedback on our lettings team and Vincent in particular. It is great to see. Many thanks, M&M LB.
5/5
GoogleTom was very professional and responsive to any questions or queries I had from start to finish. He was quick to respond and made my move seamless.
Hello Collette, thanks for giving such great feedback of Tom in our lettings team, we always strive to do the best we can for our clients and customers. Many thanks and all the best, M&M LB.
5/5
GoogleRecently used M&m to move house with help from Vincent. He was in contact with me for throughout everything and answered whatever questions I had as quickly as he could. When I asked Vincent to do something or find something out for me, he would do this quickly and have all the right information I needed. He has made the whole process from start to finish easy and I would recommend using him to anyone.
Hello Nathan, thank you your wonderful review of our team. We really appreciate feedback such as this and are pleased the process met your needs. Many thanks, M&M LB.
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LK Lettings Co's Farnham office has 299 reviews across two platforms: 296 on Google, 3 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
LK Lettings Co is rated 4.7 out of 5 across all 299 reviews, and 4.7 out of 5 on Google from 296 reviews, checked 9 October 2026.
LK Lettings Co, 25B The Borough, Farnham GU9 7NJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
