Trusted Agent profile · Farnham
★★★★★
408 reviews across 2 platforms
6 East St, Farnham, GU9 7RX
Bridges Estate Agents's office in Farnham, at 6 East St, is rated 4.5 out of 5 across 408 reviews on two platforms, including 199 Google reviews rated 4.9.
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Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleAlfie & Kathy made the whole marketing & selling process straightforward and stress free. I never had to enquire about progress as I received timely updates throughout. Liaison with the conveyancing team was excellent. I strongly recommend the Bridges Farnham team.
5/5
GoogleI have been dealing with Chelsea from the Aldershot branch, she has been super helpful and arranged a number of viewings for me. She managed to get a feel for what I wanted straight away and suggested good properties to see, ones I would never of picked myself but I liked all of them. She has gone out of her way to help me get the right house and can’t recommend her enough.. great customer service !
5/5
GoogleWow what can I say, from start to finish, Aaron and his team at Bridges have been excellent. Not only in getting me a great price for the property but also using their team to keep me updated as to progress etc. Highly recommended from me Thanks
5/5
GoogleFantastic service from Petra from Bridges in Farnham. Highly professional at all times, does what she says she will do and shows true commitment in finding the right solution for you. Her patience and understanding is outstanding and she really goes above and beyond at all times. So lovely to have an agent you can reach whenever you need to and know that you are in safe hands. Highly recommend. Her passion for what she does and genuine care shines through at all times.
5/5
GoogleGreat overall service from Bridges and a huge thank you to Alfie Borszcz! We were struggling to sell the property and so went multi agent including bringing Bridges onboard. A week after the previous sale fell through, Alfie got us a buyer and we exchanged and completed in 7 weeks. Phenomenal job!!! Thank you!!
5/5
GoogleI cannot speak highly enough of James Baldry and his team at Bridges, They found me a tenant within ONE week after struggling to with other agents in the Farnham area, James and his team are dynamic, enthusiastic and more than helpful, they have great knowledge of the local area and the local property market and communicated with me in a very professional manner, they are a breath of fresh air to be honest, if Carlsberg made Estate Agents........... Cheers all at Bridges
1/5
TrustpilotRude and Poor Customer Service
Rude and Poor customer Service! Call from estate agent to cancel viewing which was understandable given the property sprung a leak. Following a request to inquire about late a viewing such that I may attend after work I was advised in a rude and hurried tone that a genuine customer would make time to attend. Agent was keen to hang up despite my attempting to inquire about latest viewings that would be possible to accommodate.
5/5
TrustpilotBridges Estate Agents Farnborough
We sold our property through Bridges Estate Agents in Farnborough and we felt looked after from the beginning. Our valuation was dealt with by Terry and I knew from the minute I met him we had chosen the right estate agents. From being kept in the loop about viewings from the team and answering emails/ phone calls with any questions we had.
5/5
GoogleArron and Kathy from Bridges were extremely helpful and supportive during the purchase of my new property. Kathy is very professional and efficient and always returned my calls in a timely way. She provided sound advice when I was faced with challenges. I can’t recommend Bridges estate agent highly enough.
5/5
GoogleBig thank you to Petra for helping me find my new (and first) home. She went above and beyond the call of duty.
5/5
GoogleBridges were amazing from start to finish. They keep me fully in the loop and communication with amazing I would just like to say Alex and Kathy were fantastic as Id never done anything like this. And I am so glad I worked with them once again thank you for everything.
1/5
TrustpilotOnly One Viewing - Platinum Homes
Update - We are 17 weeks in to our 20 week contract and have given notice of termination of contract. The negative points are:After signing the contract they almost imediately said we had to reduce the price (the price was their valuation) without the benefit of any feedback from viewings.They said the price of our property was based on the square footage (and that felt like our Grade 2 listed cottage was being compared to a warehouse) with no other added value considered?They didn't seem to know anything about Grade 2 listed buildings and types of thatched roof - we felt we had to train them.We had to update the photographs using our own camera and tripod. We asked them to do it but they kept making excuses. We asked them to remove the old outside photos but they only removed some of them. They just didn't seem to understand the difference between a garden in winter and in full bloom in spring.We did not receive a copy of the brouchure after numerous times of asking - we still haven't got one.We tried to give them a key - they said "what's this for? Can't you hide it in the garden?" It is certainly not a platinum service, they only do something when you make a fuss (like post a one star Trust Pilot review).Currently 26% of their TrustPilot reviews are 1 star.
5/5
TrustpilotRebecca was top notch from beginning to…
Rebecca was top notch from beginning to finish .
5/5
TrustpilotThe Team went above and beyond!!!
Kevin and the Bridges team in Hook went above and beyond to get our sale across the line in our very difficult, long chain. They efficiently managed all aspects of the move and their communication process was exceptional, both with us and all agents involved. We can’t thank them enough and would highly recommend them to anyone looking to sell or buy. Thank you again :)
5/5
TrustpilotVery efficient and informative
Dan at Bridges who is dealing with sales in the Sandhurst, Berkshire area was extremely helpful and efficient in coming over to value my property. He gave me some very useful information in regards to the sales process and on the valuation itself. Should I come to sell, then I shall definitely be giving Dan a shout. Callum on the letting team also popped by to give me all the information I needed, should I decide to rent the property out and again he was extremely helpful and informative too.
5/5
TrustpilotAmazing
Amazing 🤩 nice and positive agents
1/5
TrustpilotExtremely Disappointing
Extremely Disappointing, Unprofessional, and Potentially Discriminatory Experience
We strongly refute the claims made in this review. Your review contains statements that do not accurately reflect the facts. The application did not proceed because the income declared at the point of offer differed materially from the income verified during referencing. This discrepancy resulted in you failing the referencing process. Despite this, we offered assistance with an appeal, which you chose not to pursue. All fees were refunded in full. Any suggestion of discriminatory behaviour is entirely unfounded. We take such allegations extremely seriously, and there is no evidence to support them. Decisions were based solely on verified financial information, not personal characteristics. We understand this outcome was disappointing, but we stand by the fairness and professionalism of our process. Your concerns have been addressed through our formal complaints procedure. While we respect the right to share opinions, we believe that posting inaccurate claims publicly can be misleading and does not reflect the full context. We remain committed to resolving your concerns fairly and professionally through the appropriate channels. Jason Jones MARLA Associate Director of Lettings
4/5
TrustpilotA big thank you to the bridges team in…
A big thank you to the bridges team in handling the sale and purchase of our new home.
1/5
TrustpilotA real disappointment
A real disappointment! Bridges lettings…Inspection reports 5 months late = 1 last year . Last one done in January after 16:19pm hence Garden in darkness not revealing over 100 weeds! House not ventilated properly absolutely disgusting. That could have been sorted before end of Tenancy, however Tenant not told to sort out , apparently I should have flagged up the problems, however I am not the Property Manager and don’t get paid to be one! 5 tiles on floor damaged under mat not lifted, revealing it at checkout! Paying for a service and not getting it !due to staff shortages .Hard to speak to the person who manages the Property and put through to alternative local offices for the person who answers to try for you ! How to waste a good half an hour each time . So when you move to another agent… expect zero support thereafter and have your emails and v mails ignored . Not copied in with reference numbers and copied and pasted emails from the Tenant put into RED ink ? How rude ! Inspection report due but asking for a repair to fan integrated into the ceiling as broken but not inspected. Expecting a professional to call and fix something that is NOT broken for £80 call out , not once but twice . No faults found at checkout! So glad it’s over , what an awful way to run a business. The Electricity provider was given the incorrect final reading by BRIDGES and we have had 3 letters of an account in arrears to the tune of £174 . On phone trying to sort that out taking time out of my day ! What a shambles . This was costing us £100 per month !Not asked why we have moved on so , here it is ! If we had been treated better why would we move to another agent ! There would have been no need .Not copied in on all offers for damages and what was forwarded copied and pasted in RED. High turnover of different Managers looking after Property 4 in total .Would not of given any Stars but had to, to leave a review.
5/5
TrustpilotBridges the Estate Agent provided…
Bridges the Estate Agent provided exceptional service throughout my property search, demonstrating remarkable dedication and professionalism. Despite not securing a tenancy, their speedy and patient approach stood out, acting as a seamless bridge between myself and the landlords. Their commitment to ensuring a smooth process and clear communication was truly commendable. I highly recommend Bridges for their outstanding support and care for their clients, deserving a solid five-star rating for their exceptional service.
5/5
GoogleBridges estate agents Farnham. One word to sum these Guys and Girls up - PERFECT. We hired Bridges to sell a house in Farnham. From our initial consultation to completion Bridges have been perfect in all aspects of the sale of our property. Excellent communication throughout and going beyond what we would expect of them Always helpful beyond measure and very astute in their knowledge of the markets in the area. From offer accepted to completion in only 8 weeks - Exceptional. Alfie, Charlie, Sarah and Cathy, what a great team you have all been for us in completing our house sale without any hitches. If you are selling your house, these are the guys to get the job done for you. I can highly recommend Bridges to anybody that needs a quality professional service. - Thank you from us four brothers.
5/5
TrustpilotWe asked Ben Granville to come around…
We asked Ben Granville to come around to give us some advice & to value our home following our renovation. He was really professional & his advice & enthusiasm has given us the confidence to finish and get ready to put our house on the market although we have a few jobs to do yet.We bought our house through Ben so we know how hard he will work to secure a sale.
5/5
GooglePetra was always helpful and went out of her way to help me find exactly what I needed
1/5
TrustpilotAwful customer service
I have had 2 experiences with Bridges. Both of which were overwhelmingly negative. My first contact was around 15 months ago for a rented property. We viewed the property and decided to go ahead with proceeding as it ticked all of the boxes. I spent the next week chasing up the estate agent asking for updates about whether we were going to be considered as we needed to move out of our current accommodation within the next few weeks. After upwards of 10 calls to bridges and being told ‘the lenders are still considering you and 1 other party’ , I was eventually told by someone that I had never spoken to before that the landlord had decided to go with someone who had offered to pay 1 year upfront, something which they had known about 5 days prior and we were in fact never in the running for the property. We then managed to secure another rental through bridges. On the day that we picked up the keys we had to travel out of area to pick them up. When we arrived at Bridges we were told that no one had informed the staff at the branch that we were due to pick up any keys and we had to wait for the staff to call the Hook branch to confirm that we were actually able to pick the keys up. Since being in the property it has been largely pain free and any issues I have just gone through directly to the landlord. My second and most recent experience with Bridges has been through the attempted purchase of a property. During this time I have been in contact with 4 different estate agents all of which are based at different branches. Correspondence with them has been difficult as I would ask a question to 1 person, only for that question not to be passed on to the other person and me having to go through the process again of trying to get an answer on something (most of the time I didn’t get an answer and I was told ‘I will find out and get back to you’)I also put in concerns about some issues that came up in the survey and asked that the seller either address them or consider a reduction in asking price so that we could address them when we moved into the property. I raised this 3 weeks ago and had been told multiple times by Bridges ‘I will get back to you on X date’ never happened. After 8 weeks with very limited communication and when I did get any correspondence, it was ‘things are going as planned’. I decided to take matters into my own hands as our solicitors had received no information back from the sellers solicitors (something which I had raised to the move coordinator multiple times). I chased the branch manager, Kevin, to find out what was going on. After he spoke to one of the sellers he found out there there was a dispute between the 2 sellers and that it didn’t look likely that it would be rectified. So after 2 months of believing our purchase would go through, it transpired that there had been an issue that had been ongoing for months and this hadn’t been picked up.I question why correspondence only went through 1 of the sellers, as this was picked up as soon as contact was made with the second seller.After a further conversation with Bridges about where we go from there, I was told to ‘just let it go’ and also ‘the sellers other property sale is completing today’. Both statements are really not helpful the day of hearing of your property purchase falling through. I then didn’t receive any further correspondence from them until 2 weeks later, where we finally got it in writing that the sale had been cancelled. This process cost us over £2000 and was deeply frustrating. I have very little nice things to say about this company, from awful viewings whereby the estate agent knew nothing about the property, to poor processes of liaising with the sellers to ascertain what was causing the delay. Since this, we have found a property that we love and have nearly completed the purchase of this with an estate agents that we have found to be incredibly helpful and person centred. Quite the opposite of what my partner and I have experienced with Bridges.
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