Trusted Agent profile · Farnham Common
Verified
★★★★★
201 reviews across 2 platforms
Sherriff House The Broadway, Farnham Common, SL2 3QH
Hilton King and Locke's office in Farnham Common, at Sherriff House The Broadway, is rated 4.7 out of 5 across 201 reviews on two platforms, including 196 Google reviews rated 4.7.
Every review we hold for the Farnham Common office, from every platform, shown as written. First names only.
5/5
GoogleSophie and Ketz were fantastic throughout the entire rental process. They were professional, responsive, and genuinely helpful from the viewings to tenants moving in. Communication was always clear and timely, and they made everything feel straightforward and stress-free. I would highly recommend their service to any landlords as well as tenants, excellent service all round.
5/5
GoogleVery positive all round. The DKH team truly understand how testing the whole process of selling a house is for their clients and were flexible throughout and once sold, by our side to help is navigate the legal process, which was challenging. We always felt that our interests came first, and having a dedicated sales progressor is invaluable, and certainly reduced the stress of moving. Very nice people to deal with, know their patch and have some stunning properties on their books. Highly recommended
5/5
GoogleI cannot rate Hilton King and Locke highly enough, particularly Jenny Hall (Head of Lettings). From my first contact with Jenny, she has gone above and beyond to find a wonderful home for my wife and I to rent. Unlike many of the other estate agents I had spent weeks trying to contact to arrange viewings, Jenny got back to me almost immediately and booked me into to see two properties at short notice, the first of which we loved and ultimately rented. This was particularly helpful because my wife and I had only a short amount of time to find a property to rent and were returning from having lived overseas for two years. Jenny was incredibly knowledgeable about the area and transparent which was also very reassuring for me as a tenet. Once we moved into the property, Jenny and the entire Hilton Locke and King team have been fantastic in resolving a few teething problems which are an inevitable part of renting any property. Not only did Jenny work tirelessly to coordinate between us and the landlord but she also intervened with several third parties to help get our issue resolved. The issues were dealt with promptly and with great sensitivity and care. More than that, Jenny was incredibly personable with my wife, to the extent that she went as far as to buy my wife flowers, something which was incredibly appreciated as we waited for an issue to be resolved. I really cannot rate Hilton Locke and King highly enough. Having previously had some bad experiences renting, I never thought that I would be writing such a positive review for an estate agent. If you are looking for a property to rent in and around the Langley area as we were, however, Hilton Locke and King come strongly recommended.
Hi Tom, It is fantastic to hear your positive and enthusiastic review for Jenny. Jenny is amazing and we have passed on your thoughtful words onto her. Reviews like this mean an awful lot to us as a business so many thanks again!
5/5
GoogleA huge thank you to the Dey King team for supporting the purchase of my first home! A special shout out to Rebecca for her support throughout 😄 …
Thanks Aakesh! We're delighted to help!
5/5
GoogleI have thoroughly enjoyed working with Becky! From the very first viewing up until our offer being accepted Becky’s communication, professionalism and friendly approach has made the experience so enjoyable. We’ve gained a lot of trust in Becky and will keep in touch! Alisha x
Thank you so much for your wonderful review, Alisha. We are delighted to hear how positive your experience has been with Becky. She takes great pride in providing excellent communication, professional advice and a friendly, supportive service, so it is fantastic to know she has made your journey so enjoyable. Congratulations on having your offer accepted. We wish you every success with the rest of the buying process and look forward to helping you through to completion. Thank you again for your kind words, and we are sure Becky will be delighted to hear them.
1/5
Google***Hell for renters but heaven for Landlords**** If you are renting through DKH then be ready to deal with a very cheap landlord type mentality… At the end of tenancy, you will feel like FBI has scanned the property and 100s of photos with even a 1mm mark or chip will be shared and an insane amount (minimum £1000) will be deducted from your deposit. I spoke with my friends/colleagues who rented through DKH and it’s a cumulative feedback!! Terrible people to deal with, beware of renting from DKH. Adding the true experience review in my attachment so that a clear picture can be seen!!
1/5
GoogleUnder the Equality and Human Rights Commission and the Citizens Advice guidance, refusing tenants simply because they have children may amount to indirect discrimination, especially against women, because women are statistically more likely to be primary carers. Blanket policies like “No children” can therefore be legally risky for landlords. However, landlords may still refuse an application for other lawful reasons, such as: • The property is genuinely too small for the household under overcrowding rules. • Affordability concerns. • Bad references or credit history. • The building is unsuitable or unsafe for children. If the only reason is “you have two children,” you can: • Ask the landlord or agent to explain the reason in writing. • Challenge the decision through the letting agent’s complaints process. • Get advice from Citizens Advice or Shelter UK. Also, landlords are generally not allowed to advertise blanket bans like “No DSS” or “No children” without justification, as courts have found some of these practices discriminatory.
5/5
GoogleI am very happy with the service provided. Rebecca was particularly outstanding and made the entire process smooth and stress-free. I would definitely recommend DKH if you are selling or buying a house or flat.
5/5
GoogleHK&L were great when I wanted to sell my flat this year. They were super responsive when I emailed or called and never left me waiting too long for an answer. When we accepted an offer and the other sides solicitors weren't that great, the team at HK&L done all they could to push and request updates which really put my mind at ease. Thanks team! Kyle and Ciara in particular were fabulous!
Thank you for your 5 star review, we really appreciate it. From all at HKL!
5/5
GoogleAll the team at Hilton, King & Locke are fabulous. Jenny Hall went above and beyond with helping me find suitable tenants for my property. Jenny is the most helpful and professional letting agent I have ever worked with.
Thank you for your 5 star review, we really appreciate it. From all at HKL!
5/5
GoogleWe cannot speak highly enough of everyone we dealt with at DKH Watford during our 3 year house hunt - in particular both Sams and Rebecca. They were endlessly supportive and proactive in trying to locate us our perfect home, showing us around countless properties and always being friendly, informative and knowledgeable. When a potential property came up outside of their patch they got straight in touch and put us on to their Ricky branch where we eventually made our purchase. They have also been fantastic in the ongoing sale of our own property. We've dealt with many estate agents in the area over recent years and the DKH are far and above the best around. Highly recommend.
5/5
GoogleI cannot speak too highly of DKH Estate agents. Initially my wife and I met with Samual Day ( Sam ) who was very efficient in explaining what his agency would do for us and was very pleasant to deal with. Once our flat was on the market we met with the sales girls, Rebecca and Samantha, who were very polite and experienced in their work and kept us updated with the viewings. Hannah, who saw through the sales process, also kept on top of every stage of the sale once we had a buyer. We were never kept in the dark and nothing was too much trouble if we had any questions relating to the progression of the sale. We sold our small flat within a few days of it being marketed, which we believe was due to the efficiency of the girls. We were so impressed that we would have no hesitation in recommending DKH to anyone wanting to sell their property.
1/5
GoogleRenter struggle when dealing with DKH, if any appliances fail during the tenancy.. the agent will push you to own the expense end to end and dkh will make sure that the landlord never claims the house insurance which should happen ideally, It was a very painful experience, typical cheap landlord mentality, and at the end of tenancy.. agent will make sure you end up paying atleast £1000 from your deposit through random claims…,
5/5
GoogleThe lettings team have been so helpful from the start, Jenny and Anna answered all my questions and helped me find a beautiful place to live. It genuinely feels they care about their tenants as much as they do their landlords.
Thank you so much for your wonderful review. We are delighted to hear that Jenny and Anna were able to support you throughout your search and help you find a beautiful place to call home. Providing helpful guidance, clear communication and creating a positive experience for both tenants and landlords is something we care deeply about, so it is especially lovely to hear that this came across in your experience. Your kind words mean a great deal to the team. Thank you again for choosing HKL and we wish you many happy years in your new home.
5/5
GoogleSuch an amazing team at hilton king and locke (specifically Jenny and Anna!) My year long tenancy went as smooth as can be (signing contracts, viewings and move out). I could not think of anything they could improve on☺️
Thank you so much for your wonderful review and for your kind words about Jenny and Anna. We are delighted to hear that your tenancy experience was such a positive one and that everything from viewings and contracts through to moving out went so smoothly. Providing a seamless, supportive and professional service throughout every stage of the lettings journey is exactly what we aim for, so it is fantastic to hear this reflected in your experience. Your comment that you could not think of anything we could improve on truly means a great deal to the team. Thank you again for choosing HKL and we wish you all the very best for the future.
3/5
GoogleAt the start they were really good, however as time went on it appeared that at times the communication between the staff was not great. More the man in sales, didn’t appear to know details came across at times as quite pushy . Esp when we had done everything they requested! We did have to do a lot of chasing for information at times as well.
Thank you for the review and I am extremely sorry that you feel our service fell short of usual high standards. Please contact me directly to discuss your experience on 01753 480060 or markprieg@hklhome.co.uk. It is important to us to understand where we need to improve and make the experience a pleasurable one for our clients. Many thanks, Mark Prieg (Director)
5/5
GoogleSophie has been very professional, responsive and helpful in the entire process of moving into my new flat. I highly recommend her to anyone looking to rent.
5/5
GoogleI had a wonderful experience with this Agency! The Lettings team, in particular Gemma and Madeline were super helpful over the festive period when I had issues with property management. Truly they are reliable, professional and knowledgeable people!
5/5
GoogleProfessional run family business, Jenny their Lettings manager has been very helpful in sort out the finer details the of our property. Always very knowledgeable and professional, I would not hesitate in recommending her to any prospective landlords .
Thank you so much for your wonderful review and for your recommendation. We are delighted to hear that you have had such a positive experience with our lettings team and that Jenny’s knowledge, professionalism and support have helped with the finer details of managing your property. Providing expert advice, clear communication and giving landlords confidence and peace of mind are all things we pride ourselves on, so it is fantastic to hear this reflected in your experience. Your kind words will mean a great deal to Jenny and the wider team. Thank you again for choosing HKL and for placing your trust in us, we wish you all the very best for the future.
5/5
GoogleDarren and his team were brilliant when selling our late father’s house . From the first meeting to completion Darren was thoroughly professional and understanding. Always available for advice and any help we required. It might be a small company but the service is top quality and very personal . Thankyou Darren!
Good afternoon Walter. We have loved acting for you, and we appreciate the trust and faith you put into us at this difficult time. We also wanted to do the best we could in respect to your late father and are so glad you are happy. Thanks again for choosing us as your agent. Darren & the team.
5/5
GoogleI've been a client of HKL for many years as a landlord. Jenny Hall in particular has been an absolute diamond throughout. Professional, responsive and always willing to help. I really appreciate all her hard work and support.
Thank you so much for your wonderful review and for your continued trust in HKL over so many years. We are delighted to hear that you have had such a positive experience as a landlord and that Jenny has provided such outstanding support throughout. Her professionalism, responsiveness and commitment to helping our clients are qualities we are incredibly proud of, and it is especially lovely to hear that her hard work and dedication have made such a difference to your experience over the years. Thank you again for your continued support and for choosing HKL to manage your property. We wish you all the very best for the future.
5/5
GoogleThank you to Darren & stacey for a swift and smooth sale. Signed sealed and sold, thank you.
5/5
GoogleThe team at the branch is brilliant...very friendly and The Guy is The KYLE...he is fantastic and very professional...will keep you update and always reply the call.
Thank you for your 5 star review, we really appreciate it. From all at HKL!
1/5
GoogleThey claimed the whole deposit and made false claims I was surprised to see the audacity with which they have done it and didn’t give the reason of notice too.
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with the outcome of the deposit process. We would, however, like to clarify that we do not make false claims against tenants, nor do we make unilateral decisions regarding deposit deductions. Our role is to act as an intermediary between landlord and tenant and help facilitate a fair resolution. Any proposed deductions are considered using the evidence available, including the independent inventory clerk’s check out report, alongside the views and representations of both the landlord and tenant. Where agreement cannot be reached, the deposit protection scheme provides an independent dispute resolution process. As we do not have the full details of your situation from your review, we would welcome the opportunity to discuss this with you directly and review any concerns you may still have. Thank you again for your feedback and we hope to have the opportunity to speak with you further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hilton King and Locke's Farnham Common office has 201 reviews across two platforms: 196 on Google, 5 on Facebook (across the whole business).
Hilton King and Locke Farnham Common is rated 4.7 out of 5 across all 201 reviews, and 4.7 out of 5 on Google from 196 reviews.
Hilton King and Locke Farnham Common, Sherriff House The Broadway, Farnham Common, SL2 3QH.
