Romans reviews

Hi Alexandru Thank you for the 5 star review of our Farnborough branch. Its pleasing to hear that Shona and the team could provide you with a great service and we will be sure to pass your feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans

Hi Alexandru Thank you for the 5 star review of our Farnborough branch. Its pleasing to hear that Shona and the team could provide you with a great service and we will be sure to pass your feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans

Thank you for your kind words and feedback relating to your dealings with Romans of Farnborough. I will pass your feedback onto the sales team (Jonathan Stanton & Jack Hastings) at the Farnborough office. Best wishes Louis d'Espagnac, Residential Sales Director.

Dear Adelin We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Hi Caroline Gillam, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Farnborough. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

Hello Sharon Cousins Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Thank you for your kind words and feedback regarding your recent dealings with Jack & Bradley at the Romans Farnborough office. Good luck with the search for your new home. Best wishes Louis d'Espagnac, Residential Sales Director.

Hi there Thank you very much for your wonderful review. It is great to hear that you were so pleased with the service provided. We will pass your feedback onto the team. Kind Regards Romans

Thank you for your kind words and feedback regarding your recent dealings with Jack & Bradley at the Romans Farnborough office. Good luck with the search for your new home. Best wishes Louis d'Espagnac, Residential Sales Director.

Hi Sachin, thank you for taking the time to leave us a review. We are saddened to see that our team in Farnborough have received a low star rating following your experience with them and that you feel the cleaning and repair charges at your property were fairly high. I have had the opportunity to discuss your review with the property manager Claire Seymour who has attempted to phone you and discuss this. It can be evidenced that the charges for works that have recently been completed were put forward to the tenant as proposed deductions to the deposit at the end of the tenancy and these were accepted meaning that the tenant has covered the costs for these works as you received this amount from the deposit. When arranging works here at Romans we do work with a number of third party contractors who are all fully qualified, insured and capable of undertaking these and we do expect them to be as competitive as possible in terms of pricing. At the end of a tenancy the check-out report completed identifies what falls under the responsibility of either party i.e. Tenant or Landlord. Due to the timeframes we adhere to during the deposit release process and when taking into account the start date of any new tenancies it means that for any works which are deemed to fall under the responsibility of the tenant quotes need to obtained at the earliest opportunity to ensure that these costs can be put forward to them. If during a tenancy there are any repairs which need undertaking that fall under your responsibility and you are concerned with the cost of these providing they are not emergency works then at your request Claire would be able to obtain a second quote to allow you to review another option. I hope my response has helped provide some clarity here, should you wish to discuss this further then please contact me at jgilliland@romans.co.uk or on 01344758596. Kind Regards Joe, Customer Care Manager

Hi Tracy, we regret that your experience with us and our team in Farnborough has not been a more positive one. We aim to provide our tenants with the highest level of assistance throughout their tenancy, particularly if any maintenance issues arise and its disappointing to hear that you haven't received this. It can be noted that we’re contracted by the Landlord as managing agent to act under their instruction, this means if any maintenance issues are reported to us we relay these onto the Landlord to seek their instructions and authorisation to proceed. We can appreciate how inconvenient it must have been for you to be without a dishwasher for some time and are sorry this hasn’t been dealt with sooner, when this was reported to us we did write to the Landlord to make them aware of the issue but sadly didn’t receive go ahead to deal with this until recently; the team have now had agreement to replace the dishwasher and a contractor has been instructed to do this which we hope will be completed shortly. We’d like to offer our apologies for the dissatisfaction that’s been caused and regret that you feel the service you’ve received hasn’t been up to the high standards expected of us here at Romans. We hope we can deliver a level of service you’re happier with moving forward and improve your experience with us. Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Romans

Thank you, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Hi Vanessa, thanks for taking the time to leave us a review. We always want to offer the highest level of service wherever possible to our customers and would be interested to know what we could do differently in future to deliver a better and hopefully 5* level of service. If you'd be willing to provide more feedback, either contact me on 01344758596 or email me at jgilliland@romans.co.uk. Kind Regards, Joe, Romans

Hi Catalina Thank you for the recent 5 star review of our Farnborough branch. It is pleasing to read your comments and glad the team could provide you with a positive experience. We will be sure to pass the feedback on. Kind regards Romans

Hi Derek, we're saddened to see that our team in Farnborough have received a low star rating. Due to your comments where you state you've only been passed and have never been into the branch we are confused as to why we've received this rating, we would really like the chance to discuss this with you so we can understand why you have rated us as you have. If you are happy to do so then please contact me by phone on 01344758596 or via email at jgilliland@romans.co.uk. Kind Regards, Joe, Romans

Thank you for your comments regarding your recent move through Romans Farnborough. I was pleased you found both them helpful. Kind regards, Richard O'Neill Regional Lettings Director