5/5
GoogleDanielle was really responsive and answered all my questions
Agent replied · 9 September 2025
Thrilled to learn of your experience with Brick Management and Lettings.
Trusted Agent profile · Farnborough
Brick Management and Lettings Farnborough reviews
★★★★★
216 reviews across 1 platform
Ferneberga House Alexandra Road, Farnborough, GU14 6DQ
Brick Management and Lettings's office in Farnborough, at Ferneberga House Alexandra Road, is rated 4.8 out of 5 across 216 reviews on 1 platform, including 216 Google reviews rated 4.8.
Reviews
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
Google5/5
GoogleI’ve had a very positive experience with Danielle from Brick Management and letting so far. Communication has been clear and prompt, and any issues raised were handled efficiently. The process has been smooth and stress-free. I would gladly recommend her.
Agent replied · 16 April 2026
We pride ourselves in delivering strong communication at all times, I will ensure you kind words are passed onto the team.
4/5
GoogleI had a wonderful experience with Brick Management, thanks to Thomas. He ensured the entire process was smooth and prompt, addressing all queries with great helpfulness. Based on this experience, I would highly recommend their services.
Agent replied · 24 August 2024
Thank you for the recommendation and 5 star review!
1/5
GoogleI’m extremely disappointed with the service from Brick Management and Lettings. They led me to believe I’d be able to get underground parking, only for me to find out later that this was never an option because the building owners don’t allow it. They damn well knew this from the start, so why mislead me? On top of that, I submitted a request to mount my TV on the wall through their Property File system, as instructed. Weeks have passed, and I still haven’t heard a thing. I even called them to follow up, and surprise, still no response. But when I inquired about getting a dog, they replied within hours. Clearly, their priorities are completely messed up. The lack of professionalism, transparency, and responsiveness from this agency is shocking. I wouldn’t recommend Brick Management and Lettings to anyone looking for reliable service. Avoid them if you value your time and sanity!
Agent replied · 23 November 2024
Sorry to learn of your dissatisfaction with Brick Management and Lettings. As per our advertising particulars, the apartment was promoted with no parking available, this was reiterated to you upon viewing the apartment. Any parking solution would need to be independently sourced by the occupant. When tenants look to make any changes to a property, for example wall hanging a TV, we are required to seek the Landlords permission prior to granting permission. Following receipt of the Landlords approval, we have issued you the supporting documentation to protect both yourself and the Landlord on the installation of the TV. When listing the property for rental, the Landlord specified no pets as they deemed a high floor apartment was not best suited, hence the timely response we were able to deliver you. As a company we pride ourselves on providing a high level of service to our Landlords and Tenants alike throughout their relationship with us.
5/5
GoogleI had a great renting experience with Brick Management, thanks to Danielle Bishop, their Senior Lettings Consultant. She's upbeat, professional, and incredibly helpful. Danielle made the entire process quick and hassle-free. Based on my experience, I would definitely recommend Brick Management to others.
Agent replied · 21 June 2024
Thank you for your recommendation and 5 star review, thrilled to learn of your positive experience with Brick Management and Lettings.
5/5
GoogleI was managed by Catherine who was super helpful Ensured things worked well for me Bless her 🙏❤️ …
Agent replied · 12 October 2026
We're delighted to hear that Catherine was able to support you throughout the process and ensure everything worked well for you. She genuinely cares about providing the best possible service, so your kind words will mean a great deal to her. We really appreciate you taking the time to share your experience, and we'll be sure to pass on your thanks to Catherine. Wishing you all the very best, and thank you for choosing Brick Management & Lettings.
5/5
GoogleDanielle Bishop from Brick Management was absolutely phenomenal. She had helped me from day one till the day i moved in with all my queries. She was very transparent it was a delight communicating with her though the whole process. The team was very quick with everything. I would recommend their services personally.
Agent replied · 9 September 2025
Thank you for the recommendation, delighted to learn of your personal experience with Brick Management and Lettings.
5/5
GoogleI am new to Brick Management and found them to be efficient and personable. I live and work abroad and they have helped to bridge the distance and make renting my property seamless and worry free.
Agent replied · 16 April 2026
We pride ourselves in providing a seamless and worry free service for non UK based landlords. Thank you for the 5* review.
1/5
GoogleVery poor customer service. Okay they have kept a ad of a flat which is £1175 they didn't mention anything of bills included or not like the other property agencies does. After having my holding deposits. These guys send said they are moving on with the paperworks. After 2 days they send me an email of bills i have to pay is water and council tax. When i rang them they were blaming me for not assuming that it wasn't shown in the page. Moreover they are bot ready to accept there fault and they could pay my money back. They were still blaming me for not assuming. And some guy said he has been working in this for 25 yr no one asked this stuffs. Very disappointed. Very very. Please everyone be careful dont get into these kind of fraud. 0/10
Agent replied · 23 November 2024
Sorry to learn you felt our customer service levels fell short of your expectations. The property you wished to rent was a residential apartment, where it is standard industry practice for tenants to pay council tax, utility bills in excess of the monthly rental sum. Purpose built student accommodation or Build To Rent will better align your preferences, as rentals commonly include utility bills within the advertised rental sum.
5/5
GoogleI’ve had a great experience with dedicated staff who made the process quick and easy, special thanks to Catherine for going above and beyond!
Agent replied · 11 December 2024
Thrilled to learn of your experience with Brick Management and Lettings, we are very proud of our experienced and dedicated team of professionals.
4/5
GoogleIf i was to give an honest rating this would be it. The staff at brick managment are friendly and proffessional. We were handed from person to person to deal with out tenancy which caused some confusion. Catherine showed us the flat and helped us throughout the whole process going above and beyond to chase up references even though this was not her job. The price is great for what you get and such a beautiful location and beautiful view.
Agent replied · 24 August 2024
Thank you for your review and feedback, very much appreciated.
5/5
GoogleWe had a seamless viewing and move in experience with Brick Management team and co. Danielle, their senior consultant had catered to every need and query we had before and after moving in. She was always available to check on us during our move into our new apartment and to assist with anything we would need. In all honesty I have not had such a smooth and quick completion of procedures and formalities with any other agency. Would recommend anyone to not hesitate and put your trust in them. To brick management team - Hope you keep up the great work. Thanks!
Agent replied · 24 August 2024
Thank you for the kind recommendation, we are delighted to learn of your feedback.
5/5
GoogleGreat service... thank you for being so prompt. Referencing was fast. Clive was very helpful warm and easy to communicate with. Thanks again
Agent replied · 11 December 2024
Fantastic to learn of your experience with Brick Management and Lettings, thank you for the feedback.
5/5
GoogleAbsolutely brilliant service. Catherine was amazing in the process, she made it easy and answered any queries we had. Even after the process has been completed, she still takes time out of her day to have a chat when passing 5* service, definitely recommend 👌😄
5/5
GoogleCan only say great things about my experience with the team. Timely information, super responsive and customer friendly communication. Thank you to Philip and Leanne in particular for a great experience!
Agent replied · 21 June 2024
Thank you for your 5 star review, we are delighted to learn of your feedback.
5/5
GoogleHad a very good experience renting with this agency, very quick to respond to any queries and flexible to accomodate virtual viewing. Thank you Danielle for making the process easy :)
Agent replied · 24 August 2024
Thank you for your 5 star review, much appreciated.
5/5
GoogleClive and his team were brilliant throughout the hole process making me feel at ease all the time and helping with information needed for utilities since it was a new build... Couldn't recommend anymore.
Agent replied · 21 June 2024
Thank you for recommending Brick Management and Lettings.
5/5
GoogleBrick Management and Lettings delivers exceptional property management and letting services. Their professional, responsive team made the process seamless, from tenant vetting to maintenance. Transparent pricing and outstanding service make them a top choice for landlords. Special thanks to Mr.Philip Rines for his very friendly manner. Highly recommended!
Agent replied · 9 September 2025
Thank you for the recommendation and 5* review. We pride ourselves in providing a market leading service.
1/5
GoogleI was abused and threatened by their staff Clive who is an absolute bully. I almost had to get police involved. Avoid at all cost. Once you made the payment, you are totally at their mercy. Be careful when you are dealing with them on Goodlord. After I signed the contract and paid the full amount invoiced in my Goodlord account, Clive withdrew everything and eliminate all evidence. He abused me in the call and threatened that I would have to pay for another 5 month rental otherwise I would not be able to move in and recover the deposit and first month rental paid to them.
Agent replied · 23 November 2024
Brick Management and Lettings pride ourselves in delivering market leading customer service and support, therefore we are disappointed to have received your review. Having read your file in detail, at the time of reservation it was agreed in writing the requirements you needed to fulfil in order to pass our referencing criteria. At the contract stage, regrettably you no longer wished to adhere to these terms. Upon your decision not to proceed on the defined terms, your deposit and first months rental was promptly repaid back to you, and we wished you well in your property search moving forward. Should you wish to discuss this further, please contact me on 0203 034 3640 or philip@brickmanagement.co.uk
5/5
GoogleClive was just exceptional. He provided thorough information with video and pictures, arranged a in person viewing for the flat I was interested and he followed up after the agreement to ensure my comfort. Highly recommend!
Agent replied · 21 June 2024
Thank you for the 5 star review and recommendation, much appreciated.
5/5
GoogleBricks offers exceptional service, thanks to Catherine. She was very patient and helpful while I searched for a flat in Jesmond, ensuring I found the perfect place. Highly recommend!
Agent replied · 24 August 2024
We appreciate the 5 star review, we always endeavour to provide a helpful service at all times.
5/5
GoogleVery friendly and quick to answer questions and made things go smoothly :)
Agent replied · 12 October 2026
Thank you for your kind words! We're delighted to hear that you found us friendly, helpful, and quick to answer your questions. Making the process as smooth and stress-free as possible is exactly what we aim for. Thank you for choosing Brick Management & Lettings, and we wish you all the best!
5/5
GoogleDanielle has been very helpful with my move. Whenever I have issues she has responded straight away out of hours and provided extra support where needed. Highly recommended.
Agent replied · 24 August 2024
We pride ourselves on good communication, delighted to learn of your feedback.
5/5
GoogleMy representative at Brick Management, Danielle, has been extremely helpful throughout my rental process with her professional responses and prompt feedback.
Agent replied · 16 April 2026
Thank you for the 5* review, delighted to learn of your experience with Brick. Management and Lettings.
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