5/5
GoogleHaving rented a property through this agent- it was a smooth process with no issues
Agent replied · 23 November 2024
Thanks for the 5 star review, we hope you are enjoying your new home!
Trusted Agent profile · Farnborough
Brick Management and Lettings Farnborough reviews
★★★★★
168 reviews across 1 platform
Ferneberga House Alexandra Road, Farnborough, GU14 6DQ
Brick Management and Lettings's office in Farnborough, at Ferneberga House Alexandra Road, is rated 4.7 out of 5 across 168 reviews on 1 platform, including 168 Google reviews rated 4.7.
Reviews
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
Google5/5
GoogleI've had no issues so far. Brick have been prompt and communicative. I appreciate their timely support in managing my property.
Agent replied · 24 August 2024
We always endeavour to respond to landlords and tenants in a timely manner, thank you for your 5 star review!
5/5
GoogleVery helpful and friendly, Catherine showed me the studio and was very responsive and helped make the process stress free.
Agent replied · 23 November 2024
Thank you for your 5 star review.
5/5
GoogleRented out my first apartment from brick management, Danielle helped out from the start and the process was really smooth. Thank you very much, and i would highly recommend.
Agent replied · 21 June 2024
Thank you for your review, we pride ourselves on making the moving process as smooth as possible.
5/5
GoogleVery attentive and professional service. I get regular updates regarding my property and I do not need to worry or spend time and effort managing the property. Philip and Leanne have been amazing in their support and help
Agent replied · 21 June 2024
Thank you for your review, we appreciate your feedback.
5/5
GoogleVery quick and efficient system! I was assisted by Catherine and she was nothing but helpful :)
Agent replied · 23 November 2024
Delighted you found our letting procedures to be smooth and efficient, I trust you are enjoying your new home. Thank you for the 5 star review.
5/5
GoogleOne of the best and most helpful Agancy I ever work with, specially Clive, he is professional and very quick to respond to your questions.
Agent replied · 21 June 2024
Delighted you found our staff and agency professional, timely and helpful. Thank you for your review, much appreciated.
5/5
GoogleVery impressed with the managment of my property portfolio by Brick Management and Lettings, keep me regularly informed, proactive in resolving tenant issues including new tenancies. So far its been a pleasure :)
Agent replied · 21 June 2024
Thank you for your 5 star review, we pride ourselves in keeping our landlords regularly updated and providing a proactive service.
5/5
GoogleBrick Management has been fantastic in supporting us on our UK property purchase - they have been very responsive, transparent and professional, and provide extra comfort for those who can't be physically present in the UK. Highly recommended.
5/5
GoogleBrilliant service from Clive. Excellent communication and kept me in the loop during all stages of the process. Greatly recommend!
Agent replied · 21 June 2024
The 5 star review is highly appreciated, thank you for the recommendation.
3/5
GoogleQuick tenancy turn around and minor management issues all addressed in a timely manner. No major issues to deal with so can't really comment on service beyond the norm!
Agent replied · 21 June 2024
Thank you Charles for your review, we pride ourselves in minimising rental voids in between tenancies. Delighted to learn of your appreciation.
1/5
GoogleThe worse customer service ever. Unprofessional staff giving 2 different versions of information within one single hour. Arrogant attitude and without any curtesy. I have never experienced such bad customer service.
Agent replied · 21 June 2024
We strive to ensure that all our clients have a great experience with us and it is discouraging that yours has not been a more positive one. If you could provide more information to us, we would be more than happy to see what we can do to try and improve your experience. Please contact us via email admin@brickmanagement.co.uk or phone 02030343640 as I know the team would be more than happy to discuss this with you.
5/5
GoogleThe lady following my application was lovely, friendly, understanding and very helpful!
Agent replied · 23 November 2024
Delighted you found the team to be understanding and helpful, thank you for the 5 star review.
1/5
GoogleVery poor services. Avoid at all cost.
Agent replied · 23 November 2024
Sorry to learn you feel Brick Management and Lettings have fallen short of your expectations. Brick Management and Lettings pride ourselves on providing a high level of service to our clients throughout their relationship with us. I would be keen to hear from you so that we can discuss your feedback in more detail. Please call me on 0203 034 3640 philip@brickmanagement.co.uk
5/5
GoogleProfessional and attentive.. pleasure to work with Brick Team
Agent replied · 23 November 2024
Thank you for your 5 star review, we pride ourselves on being professional at all times. We look froward to enjoying a longstanding relationship with you.
5/5
GoogleBrick Management were brilliant. Danielle who helped with my let was fantastic
Agent replied · 24 August 2024
Thank you for your 5 star review, delighted you were pleased with the service provided.
5/5
GoogleCatherine who showed me around was lovely and helpful
Agent replied · 24 August 2024
We pride ourselves with the quality of staff within our teams, delighted to learn of your feedback. Thank you for your review.
5/5
GoogleFriendly and always answers any questions I had!
Agent replied · 24 August 2024
We pride ourselves in trying to answer all questions and queries in a detailed and timely manner. Thank you for your review.
5/5
GoogleVery patient and professional agent!
Agent replied · 24 August 2024
We pride ourselves on delivering a professional service at all times, thank you so much for the review.
5/5
GoogleI've used four other letting agencies, and Brick's serive is by far the best. Simple and clear statements, and a highly responsive staff.
Agent replied · 21 June 2024
Thank you for your review, we are pleased to learn our services surpass your previous letting agents.
5/5
GoogleBrick Management have been a breath of fresh air with their speedy responses and excellent service. I thoroughly recommend them :)
Agent replied · 21 June 2024
Thank you for the review, we always endeavour to provide a timely service. We appreciate your recommendation.
5/5
GoogleExtremely efficient in responding to initial enquiry, sending over videos and pictures on request! Both Danielle and Natalie have been extremely helpful, would highly recommend.
5/5
GoogleExcellent service provided by Brick for the letting out of our flat. Helpful, punctual and efficient. Highly recommended.
Agent replied · 21 June 2024
Thank you for your 5 star review and recommendation, delighted to learn of your feedback.
5/5
GoogleProfessional team, very responsive and cooperative
Agent replied · 21 June 2024
Delighted to learn of your feedback, thank you for the 5 star review.
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