Richard James Marriotts reviews in Faringdon

★★★★★ 5/5

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We have just rented a property in Royal Wootton Bassett from Richard James and I have to say the customer service from start to finish has been impeccable. Jessica West has guided us through the process and made what can be a quite stressful time an absolute pleasure. We haven’t had to chase as Jessica has always called us when she said she would. Communication has been fantastic. We only saw and made an offer on the property one week ago. referencing was completed in a few days and the contracts were sent to us yesterday. Very happy with the service provided and would definitely recommend Richard James to friends and family.

Rachael · 27 August 2020

★★★★★ 5/5

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Richard James Estate Agents look after my rental flat. Following a small incident (a small fire!) with the washing machine, Louise from RJ swiftly informed me what had happened, got on to the manufacturer (nearly new machine!) and arranged to get the whole situation sorted, a new machine installed and everyone back to normal. I am always impressed with the service I get from Richard James and would recommend them to anyone considering using them to manage property rental (I recommended them to my brother who also has a rental property and they have been looking after both our properties for some years now very efficiently). Thank you Richard James and your excellent staff.

Tess · 11 August 2020

★★★★★ 5/5

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whilst looking to purchase our first family home we were lucky enough to have a lovely estate agent Gee Mossom, can't thank you enough for all your help finding our new home! I feel you gave that extra personal touch and was very accommodating and understanding of our needs as a growing family, especially in these uncertain times. would highly recommended Richard James estate agents, I'm sure anyone choosing to move with this company would experience a professional smooth move too!

Paula · 9 August 2020

★★★★★ 5/5

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Very good service from all the staff but a special thank you to Sophie who made it all happen for me due to her open communication and persistence. Thank you

Zoe · 16 December 2020

★★★★★ 5/5

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Really nice and friendly staff... i’m buying a house and Gareth and Hugh made the experience much easier and happier !! Helping us all the way... we couldn’t choose better company , thank you

Renata · 6 June 2019

★★★★★ 5/5

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Richard James did the most fantastic job of selling our home! I am incredibly fussy about the way my house looks, and so one of the biggest things I was worried about was the photos.. but they looked absolutely stunning, and Alex turned out to be fussier than me!! The house was then online the next day, the brochure was sent to me the next morning, and RJ spent all afternoon calling their incredible client list. Within a few hours we had multiple bookings, and sold the house within a week. Richard James were professional, fun, and went above and beyond to get things done for us. We are sooo grateful!!! 💖

Jessie · 18 March 2020

★★★★★ 5/5

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How great at last to have a really helpful and great advice from an outstanding estate agent. All thanks to Jade Allen who was ultra friendly and knowledgeable.

Amanda · 14 April 2021

★★★★★ 5/5

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Richard James have been top all throughout our renting period which was around 5 years.I cannot fault them in any way.They deal with problems in a very proffessional manner.Any phone calls made to them was alway's dealt with in an upmost standard.We have now purchased the property that we were renting and Richard James made our transaction from renter's to owner's very smooth and stress free.Absolutely brilliant estate agent.Richard James,a massive thank you.

Milan · 1 October 2021

★★★★★ 5/5

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Very happy with the service provided by Tayler Truman who done our checkout when our tenants vacated she negotiated compensation to us and communicated very well. Thank you Tayler.

Sarah · 29 November 2020

★★★★★ 5/5

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Had Poppy Trainor come round to my property to help me and go through letting out my home as I’ve never done this before. She’s such a lovely person and spoke more to my animals 😂 and made me feel comfortable in letting. Highly recommend her to anyone 5⭐️ for me and I have a Frenchie and a big Dutch Herder👍🏻 not not the easiest of breeds. She is also really truthful and that’s what I like.

Christopher · 28 October 2020

★★★★★ 1/5

Google

Very poor estate agent, been looking to rent a property and on 2 separate occasions I have been contacted to say the property is No longer available, when I tried to book to see other property's I never got a call back, the property’s that I book to see had been on the market a for over 2 months, it make me wonder if the agent even had them available at all and they were using them to get people onto there mailing list. If you are looking to rent a property I would stay away from Richard James as I expect they don’t have the property’s to rent, very poor customer service as they never call you back, and if you enquire though there online live help and ask for a call back from the agent they never call you back or get the details, very poor and if I could give Zero Stars I would

Simon · 16 September 2019

★★★★★ 5/5

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We recently bought our property through Marriotts with Richard James, and from the outset found the sales team that we dealt with (Hugh and Gareth) extremely courteous and helpful. Arranging viewings was never problematic, and plenty of time was allocated for them. Jo Costin, our link person from the sales progression team, was also a pleasure to deal with, and was extremely efficient, dealing with any queries promptly. Altogether, a very profession service and I would recommend them to other potential buyers.

Susan · 16 September 2019

★★★★★ 5/5

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I could not recomment Marriotts with Richard james enough. I was selling and also buying a house both were handled by Hugh and Gareth and they were supportive and understood the stress that house buying and seling causes. They kept me up to date almost daily on the progress and nothing was too much trouble for them. I would use them again in the future for sure, I can't thank them enough for making the whole process an easy one and taking away alot of the worry and stress by explaining everything in detail so I didn't have to worry. Thank you so much for all you did I highy recommend this team, very helpful and understanding and most of all patient :-)

Michelle · 16 September 2019

★★★★★ 5/5

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they helped everything to go smoothly with a 2 week turn around to get into the house. they always responded to emails promptly and Gemma Cowley was very helpful

Jess · 10 August 2020

★★★★★ 5/5

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Really good team, Grant, Avril, and Sharon, who worked hard to secure our sale and purchase. They chase up and down the chain to check on progress and send out an update every week. This could be even better if they had a form to give to solicitors asking them to keep the estate agents updated with progress. I have found out that the legal profession does not believe it is their responsibility to keep people in the chain informed of progress. Great job, guys!

Paul · 7 June 2019

★★★★★ 5/5

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We recently sold and purchased through Richard James and have been thoroughly pleased with the service we have received from everyone. Richard, Ross and the teams in both the Old Town and Wroughton offices were very friendly and professional, always available when we needed them and made what was a very ‘testing’ time for us, a whole lot easier. The support we received from everyone was amazing. A huge thank you also to Jo Costin in the progressions team, my life line through the whole process. Jo was exceptionally compassionate, supportive and helpful

Jessie · 7 March 2019

★★★★★ 5/5

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Got my new home through this fantastic agency, CHLOE DISBURY was so kind taking over unto her colleague on leave and she handled everything we need, she is really smart, caring and professional, I would recommend her to anyone in a process of moving as she will take time to explain all the details and requirements. It was very nice having her there.

Adolphe · 13 October 2022

★★★★★ 1/5

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Rented a flat with Richard James, worst experience ever, firstly they act polite, in order to get their 500£ commission, but once they get it, they dont give a S##t about you anymore. I am currently living on a flat, which accordingly to RJ was completely refurbished. 2 Months after, my sealing is falling apart on the entrance and bathroom, called Richard James, and basically they said that its not their problem, so they have no responsibility on the issue. I told them this was a safety issue, once the sealing could fall apart on someones head, and they simply answer "so dont use the house, but please pay the rent in the end of the month, because it is your duty". I have pictures of my place if anyone wants to see how this "estate" agency operates once they have their money. No customer service, and they will always try to avoid the problem, no support at all. Mean and rude people on the phone, one of the workers was rude enough to tell me - "This would never happen to me, because i own a house, while you (ME the customer) can only rent one".

Tiago · 10 October 2018

★★★★★ 1/5

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I have had my house on the market with Richard James for the last 5 weeks and have had one viewing to date. I'm still waiting for the feedback ! I have left messages on their phone and they remain unanswered. The agent failed to turn up to accompany the viewers and the viewers told me that they had requested an earlier viewing which was never requested of me! Their duty of care has not been apparent in my case and I am sorely disappointed with them !

Patricia · 14 August 2018

★★★★★ 5/5

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Great service from start to finish. Thank you to the Richard James team for all you have done, A special big thanks to Hannah, Charlotte & Whitney.

Mitch · 30 August 2020

★★★★★ 5/5

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Straight and easy referencing. Good communication and excellent customer service Becky Gee is very professional and knowledgeable.

Oscar · 18 June 2022

★★★★★ 5/5

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Big Thankyou to Jade Wilkes at Richard James for her efficient service and helpful attitude. Jade kept me updated and was approachable at all times.

Katie · 8 December 2020

★★★★★ 5/5

Google

Despite many difficulties, a positive outcome was achieved in a polite, friendly manner. Would recommend Hayley for going the extra mile.

Carol · 13 May 2021

★★★★★ 5/5

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Georgina has been very helpful,and Professional with keeping me updated with everything on renting a flat ,she is a credit to the company

Carol · 11 November 2020