Richard James Marriotts reviews in Faringdon

★★★★★ 5/5

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Julia Barrow looked after and managed our purchase extremely well and was a major player in helping drive a difficult and long chain to conclusion. Without her I am sure this whole transaction would have been longer and even more stressful

David · 25 October 2024

★★★★★ 5/5

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Marriott with Richard James in Faringdon are excellent. Very professional and helpful through my selling process. I would like to recommend Hugh, who showed people round etc. and all the staff who kept me informed. Thank you all.

Nancy · 15 May 2020

★★★★★ 5/5

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Very helpful throughout my process of moving out of one of their properties and in to another. Great communication and a special mention to Gee Mossom who was brilliant in helping to sort out any issues

Aidy · 26 November 2020

★★★★★ 5/5

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Richard James is an easy company to do business with, even during the covid crisis. Statements come in regularly, queries are answered promptly and on a recent change of tenancy Sarah Taylor was particularly helpful and supportive.

Mo · 13 August 2020

★★★★★ 5/5

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We went into being first time landlords with some trepidation but needn't have worried with Richard James and Rebecca Barrett in particular managing the process. Rebecca and the team couldn't have been more helpful right from day one. Great communication and always happy to go the extra mile. It's reassuring to know Rebecca is available for trusted help and advice. Having Richard James on board has meant a stress free experience, thank you Rebecca.

Jenette · 21 March 2018

★★★★★ 5/5

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Thanks so much to the lettings team and in particular Rebecca, Tiegan and Ellis from the Old Town office and Deborah, Emily and Joe in the North Swindon office for everything they've done with regards to the new house we've recently moved into. The whole team at Richard James are brilliant and we can't fault them at all and will happily recommend them to friends, family and colleagues of ours. Thanks Richard and Donna

Richard · 16 February 2018

★★★★★ 4/5

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I’ve recently completed a sale using Richard James having had a valuation done with two other estate agents as well. Communication was very good at the beginning from Josh and I decided to go with them to market my property. The showing agents we dealt with were all helpful and friendly so no issues there. Upon going live, it was fairly slow going which I understand with covid 19 around, was to be expected. A couple of viewings were booked with a couple not showing up however I wasn’t made aware of this until the following day which is policy I’m told but would have been appreciated having been ready around the corner to return home. Two sets of keys were lost throughout the process which frustrated me as these were not labelled up properly, this resulted in my buyer turning up for her first viewing and not being able to get in as they had the wrong keys with them and chose not to ring me to come around and let them in. Fortunately she did return the next day and since bought the property so in the end, no harm done. During the after sale process, I dealt with Jo. She proved to be very helpful indeed with progressing the conveyancing process and sluggishly slow solicitors from the buyers side so I thank her for that. I doubt exchange of contracts would have been achieved at the point it did without Jo’s chasing up and persistence. Overall, I’d certainly recommend Richard James to anyone but they do need to iron out the key situation to make things more stress free for me as a customer.

Jamie · 16 September 2021

★★★★★ 5/5

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A big thank you to Jake, he pulled out all the stops in getting our property back on the market when the buyer pulled out at the last minute, sold again within 4 days. 🏠🍾

Daphne · 14 December 2020

★★★★★ 5/5

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I highly recommend Richard James Estate Agents, absolutely professional, many thanks to Ken Sneddon, Julia Barrow and Georgina for their help and support throughout the process. Accuracy, speed and coordination. Good job👍

Stame · 30 July 2021

★★★★★ 5/5

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Richard James Estate Agent Wroughton has recently sold my house. The Sales Progressor Hayley Walden is very professional & approachable. Hayley has excellent communications skills & she kept me updated with the sale progression.

Ruth · 1 March 2021

★★★★★ 5/5

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After a rocky start with a sale falling through I was impressed by Jake who worked very hard to find me a new buyer urgently. Then Jade took over the post sales work and she has been amazing! Really helpful and proactive, chasing up all the other estate agents and solicitors each week. Handling the difficult negotiations over building works with my buyers and doing her best to make sure everyone is happy. With clear, regular updates and explaining anything I didn’t understand. She was always very quick to answer my emails and return phone calls. She was kind and reassuring when I felt stressed. Jade put so much effort in, from the start until completion - any buyer or seller would be lucky to deal with her!

Sandy · 19 June 2021

★★★★★ 5/5

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Thank you Jade Wilkes for being so lovely and helping us with our house purchase. You were always so responsive and understanding and done your best to get the ball rolling. :)

Indya · 14 May 2021

★★★★★ 5/5

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My letting arrangements was taken over by Richard James half way through my tenancy. I found that overall the experience was positive but unfortunately my landlord was very slow in responding, however this is not a reflection of the team. The maintenance team were sympathetic with my situation regarding the heating situation in the property and they did continue to do their upmost to resolve the situation. On leaving the property/ end of inspection, I found that the inspection was honest, fair and reflected how long I had lived in the property. Gee Mossom managed my end of inspection and she has been responsive and efficient in finalising everything for my deposit refund, which i am grateful for.

Carleen · 24 March 2021

★★★★★ 5/5

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Every interaction I’ve had with Dorinda Dodson has been helpful and straight forward. She’s a real gem. Particularly during the alien circumstances we’ve all experienced in the last 8/9 months. Thank you 😊.

Dean · 22 December 2020

★★★★★ 5/5

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We dealt with Sarah for our end of tenancy. She including the full team at Richard James has always been fantastic. they were very quick to deal with issues. Great customer service from everyone.

Scott · 17 September 2020

★★★★★ 5/5

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My fridge freezer had broken and unfortunately there was quite a delay in getting it dealt with however once I’d spoken to Louise Roinson on Saturday morning within 30 minutes she had arranged for the supply and delivery of a replacement that day. The way that Louise dealt with me was a display of exceptional professionalism. It’s easy when there’s no problems but I think the measure is how problems are resolved. Louise far exceeded my expectations.

Marc · 4 October 2021

★★★★★ 5/5

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As a landlord I’ve inherited Richard James when my other agency owners retired. I’ve had a really positive experience so far from the Lettings side, clear and quick communication, thorough inspection and inventory by Jo Taylor, statements through on time, maintenance queries taken care of quickly. They definitely give value for money for the service they provide. Thanks to Jo for completing and reporting back on the final inspection and Nicky, Sophie for getting my next tenant and Heidi for organising the maintenance. Please keep up the good work. Thankyou!

Parm · 11 February 2021

★★★★★ 5/5

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Gee Mossom was fantastic during the checkout process. Transparent and honest in her assessment during the checkout inspection and kept me up to date throughout. Thank you very much!

Ian · 9 August 2021

★★★★★ 5/5

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As a Landlord in shock at the state of a property recently vacated, I needed help with a TDS (Tenancy Deposit Scheme) Landlord claim which in the end was 100% successful thanks to the guidance of Amanda Sweeney (Manager of the Tenancy Management Team). Her prompt, concise, clear advice and communication made it so much easier. She was professional but with the right amount of empathy to calm my anxiety. As a new Landlord experiencing this situation for the first time, her help was invaluable.

Lel · 26 October 2020

★★★★★ 5/5

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We recently sold our house through the East Swindon RJ branch and were so happy with the service we received from the team there. Yasmin Hallard was brilliant and we felt she really went above and beyond to sell our house and gave us valuable advise and support along the way. After feeling disappointed and frustrated from other estate agencies, Yasmin restored all faith and more. We'd highly recommend :)

Amy · 13 December 2017

★★★★★ 5/5

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I have had the pleasure of having Richard James act for me as both Estate and Lettings Agents. They are very knowledgeable, efficient, friendly and helpful. They are a large team but everyone gives 100% I have had a lot of contact with Lilly Dodson who is always prompt to respond to any queries or calls. As a company they are a great team, too many to mention here, but if they are managing your property you can simply sit back and know they are doing the best for you!

Rachel · 14 October 2020

★★★★★ 5/5

Google

Instructed Marriotts with Richard James to advertise my house for sale in Faringdon. They did so in a professional manner and the marketing literature was to a high quality and showcased the house very well. The house went up for sale on a Friday evening and by the following Thursday I accepted an offer. I was impressed with how the whole team at Marriotts with Richard James dealt with the sale transaction and I was kept up to date throughout the whole process. Would highly recommend this company to anyone in the area.

Stephanie · 16 September 2020

★★★★★ 2/5

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It is very unfortunate I have to give a bad review after a good moving in process. I moved in to a house with jo in January she was very accommodating and very easy to speak to. everything was sorted very quickly with no problems at all and she was very professional. Moving out however has been an absolute nightmare. I began speaking to the agents middle of July to get my deposit back at the end of the month when I moved out. (with the landlords permission and approval). They will just not give my money back, even though I was promised my deposit returned at the start of the month they have promised 4 dates that they will give it back to me and have not done it every time and not even called to let me know. every time I call them up they make an excuse and promise a new date and fail to deliver every time. we are now on the 19th of august and they still have not returned my deposit. its a shame that the standard they give to moving in isn't the same as the aftercare or when you leave the deposit. I am gutted as the team I dealt with at the start where so good. I have been waiting for my money for a month now and especially in this time where money is tight is not fair on the customer at all.

Dan · 16 September 2020

★★★★★ 5/5

Google

I cannot recommend Richard James Faringdon enough, the help, guidance and service I've received is first class and i couldn't be happier with my experience so far. As a first time buyer the whole process is very daunting but they have made it as relaxed and easy as possible offering advice as and when I need it. A personal mention to Jade who has gone above and beyond with helping me and I can't thank her enough. Thank you so much Richard James Faringdon. Jodie

Jodie · 16 September 2020