5/5
GoogleProvided with plenty of viewings and feedback was always available. Diligently followed up as aspects of process with a call or email. Thank you
Agent replied · 23 January 2025
Thank you, and congratulations again :)
Trusted Agent profile · Fareham
Bernards Estate and Lettings Agents Fareham reviews
★★★★★
227 reviews across 2 platforms
79 High Street, Fareham, PO16 7AX
Bernards Estate and Lettings Agents's office in Fareham, at 79 High Street, is rated 4.6 out of 5 across 227 reviews on two platforms, including 138 Google reviews rated 4.9.
Reviews
Every review we hold for the Fareham office, from every platform, shown as written. First names only.
Google5/5
TrustpilotI had a very good experience with…
I had a very good experience with Bernards Estate Agents. The whole process was smooth and professional.
5/5
GoogleSuperb service start to finish again from Dave Morgan. Quick easy communication and sound advice that has led to offers being accepted on the sale of my property. He has also gone above and beyond to support and advice the next stage of our moving process
5/5
GoogleBernard’s have been so good, David got us so many viewing in the first week we couldn’t believe it! Followed by two full asking price offers amazing would highly recommend xx
Agent replied · 24 October 2024
Thank you so much :)
5/5
TrustpilotShe was professional and very proactive…
She was professional and very proactive throughout, she gave a good chase when I was awaiting my offer and she was always ready to help
5/5
TrustpilotNo Complaints
I have been very pleased with the response from the Bernard’s team in working with my rentals
5/5
TrustpilotVery efficient and communicative…
Very efficient and communicative company, we had mortgage advice from Jamie alongside help with viewings from Lacie, both were extremely helpful. Considering the 'moving pieces' between areas in the business, we were never slowed down.
5/5
GoogleBernard’s in fareham are outstanding, Gemma looks after our properties professionally with care and attention, the team are superb. As investors we will only deal with them for sales & rentals, they delivery every time.
Agent replied · 24 August 2024
Thank you Jo, I will pass on your great feedback to Gemma :)
5/5
TrustpilotNorth End branch
Both Lucy and Jasmin have been amazing throughout the whole process of securing our tenancy.
1/5
TrustpilotMuppetry at its best
From the start these clowns never got anything right which predictably continued for 3 years.Incompetent does not come anywhere near it.Unethical, unprofessional useless organisation.They were making appointments for us to view a property we had just moved out of- this just about sums up what you can expect from pond life. Do yourself a favour AVOID
5/5
TrustpilotThank you cai and Toni
Want to say a massive thank you to cai and Toni,
5/5
GoogleGemma and David have been a breathe of fresh air! They are positive, approachable and friendly! They have been so helpful with my property search I would recommend
Agent replied · 24 August 2024
Thankyou for your kind words
5/5
TrustpilotFriendly service and always helpful
Jasmin Warwick provided a friendly service and has always been helpful
5/5
TrustpilotThoroughly Recommend
Very impressed with Bernards.
5/5
GoogleDavid Morgan helped us find our next home. Being extremely professional, knowledgeable and always on hand to answer any questions, we would thoroughly recommend Bernards Estate Agents, Fareham.
Agent replied · 24 August 2024
Thank you :)
1/5
TrustpilotDO NOT RENT
DO NOT RENT. I could list 100s of reasons why you should avoid this estate agent, but if you’re reading reviews you can probably see why. I have never encountered such a poorly managed company. If you’re in a property that requires maintenance, they will do everything they can to delay the process. They don’t answer the phone, they’ll deny anything and everything until you provide them written proof, to which they’ll still find a way to be difficult. If you’re looking for an estate agent who will ‘fully manage’ your rental property, do your future tenants a favour and avoid this company at all costs.
1/5
TrustpilotAppalling
ppalling, we were tenants of the Flat Agency when Bernards took over. After moving out of the flat, a month and a half went by and we heard NOTHING about getting our deposit back...I finally phoned to query, only to be told that £90 was being deducted for carpet cleaning (fine we could accept that), but £300 on top of that for cleaning?! After asking over 7 time’s I wasn’t given any access to the online inventory that we signed in the beginning so there was no way I could prove that we left the property in a comparable state, the images they sent us of the property was just bits of dust?! £300 for cleaning dust?! All I can say is, check your contract as it turned out these guys actually broke our contract by not informing us of charges within 10 days! Even worse, they are AWFUL at replying and won’t respond unless you phone them up to chase up the emails you’ve sent them .
1/5
TrustpilotAppalling Estate Agents
This should be no stars. I am a landlord and unfortunately Bernards took over from previous managing agent. I had used them many years previously and they were totally shocking and so changed agents. Devastated that took over the Flat Agency in southsea.tried to rip me off with a high price EPC report. Do not deal with the issues my tenant was having and never kept me updated despite me paying them the managing agent commission. Rarely call back when you raise issues with them. Do not update me on late or unpaid rent. Total disaster of an agent. Do not use them for anything. You have been warned.
5/5
GoogleReally friendly. Excellent communication throughout the whole buying process. Would highly recommend.
5/5
GoogleThey were really helpful when I got locked out of my flat. Went out of their way to help me!
Agent replied · 24 August 2024
Always here, Thank you
5/5
GoogleVery helpful and professional, arranged several viewings to fit in with our timescale
Agent replied · 24 August 2024
Thank you Darrell
1/5
TrustpilotNEVER choose this company to rent…
NEVER choose this company to rent property’s. Extremely bad experience, lived at the Anstey on Clarendon road, always piles of rubbish out side of the property because they weren’t getting the rubbish taken away. Cleaners never done anything. Since moving into the property the cushions have been taken off of the seats in the communal area for some reason, they’ve taken away one of the TVs also.If you ever ask Bernards for help or even a landlords number they refuse and threaten to take you to court if amount due is not payed.All around bad Company with bad customer service.
2/5
TrustpilotTerrible company
Terrible company. Gave out information that should have been confidential and probably breach GDPR.Arrogant management with little or no listening skills.A lot of talking but no listening
1/5
TrustpilotMoney grabbers
Money grabbers. Rented a property from them , upon moving in there were issues which we were assured that would be fixed, they took over a month to be addressed. The piping of the shower was leaking causing the wall to grow mould, their contractor came and said he did not see any problem. They only took action when the flat downstairs made multiple complaints.When we handed in the notice, they brought in people for viewings without informing us on one occasions we refused to let them is as their behaviour was ridiculous, Bernards kicked up a fuss.Upon moving out, they wanted to charge us for furniture that we supposedly left in the property, it was a furnished property! So the furniture belonged to the flat. Quick to take as much deposit as possible from you. Stay away
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Read Bernards Estate and Lettings Agents's Google reviewsLeave Bernards Estate and Lettings Agents a review
