Bernards Estate and Lettings Agents Fareham reviews

★★★★★ 1/5

Trustpilot

Appalling Estate Agents

This should be no stars. I am a landlord and unfortunately Bernards took over from previous managing agent. I had used them many years previously and they were totally shocking and so changed agents. Devastated that took over the Flat Agency in southsea.tried to rip me off with a high price EPC report. Do not deal with the issues my tenant was having and never kept me updated despite me paying them the managing agent commission. Rarely call back when you raise issues with them. Do not update me on late or unpaid rent. Total disaster of an agent. Do not use them for anything. You have been warned.

Andrew · 12 August 2020

★★★★★ 5/5

Google

Really friendly. Excellent communication throughout the whole buying process. Would highly recommend.

Matthew · 27 July 2025

★★★★★ 5/5

Google

They were really helpful when I got locked out of my flat. Went out of their way to help me!

Nicola · 29 October 2023

★★★★★ 5/5

Google

Very helpful and professional, arranged several viewings to fit in with our timescale

Darrell · 27 March 2024

★★★★★ 1/5

Trustpilot

NEVER choose this company to rent…

NEVER choose this company to rent property’s. Extremely bad experience, lived at the Anstey on Clarendon road, always piles of rubbish out side of the property because they weren’t getting the rubbish taken away. Cleaners never done anything. Since moving into the property the cushions have been taken off of the seats in the communal area for some reason, they’ve taken away one of the TVs also.If you ever ask Bernards for help or even a landlords number they refuse and threaten to take you to court if amount due is not payed.All around bad Company with bad customer service.

Connor · 18 April 2019

★★★★★ 2/5

Trustpilot

Terrible company

Terrible company. Gave out information that should have been confidential and probably breach GDPR.Arrogant management with little or no listening skills.A lot of talking but no listening

Ms · 23 December 2024

★★★★★ 1/5

Trustpilot

Money grabbers

Money grabbers. Rented a property from them , upon moving in there were issues which we were assured that would be fixed, they took over a month to be addressed. The piping of the shower was leaking causing the wall to grow mould, their contractor came and said he did not see any problem. They only took action when the flat downstairs made multiple complaints.When we handed in the notice, they brought in people for viewings without informing us on one occasions we refused to let them is as their behaviour was ridiculous, Bernards kicked up a fuss.Upon moving out, they wanted to charge us for furniture that we supposedly left in the property, it was a furnished property! So the furniture belonged to the flat. Quick to take as much deposit as possible from you. Stay away

Reviewer · 21 May 2017

★★★★★ 1/5

Trustpilot

joke company

I have just finished a lease with this company. I was warned by a lot of people in Portsmouth about the way they treat their tenants but went with them anyway. BAD CHOICE. The start of the agreement was fine moved in smoothly. Then it went downhill very quickly. First My allocated parking space was obstructed by building work. I notified Bernard's nothing was done so was forced to park in other various spaces and twice was had sticker placed on my car by landlord of property threatening a clamp. I had to pay for it to be cleaned off. I notified Bernards they responded 5 months later before as my agreement was about to end offering me a parking space 1 mile away from house.GREAT.Within a month of moving into property Bernard's informed me they needed to do maintenance work which is fine. They came to property lifted up kitchen floor as there was a leak going in flat below. The floor then stayed up for a further 4 months which no notification of when worked was due to be finished until..... the week before I was supposed to move out . They asked if I could be out so they could do the work. I refused as there was only a week left. Obviously just wanted to get ready for new tenant.The above problems were nothing compared to the way I was treated on checkout. Bernard's are used to dealing with students tenants who have no choice but to rent. I was merely renting due to personal circumstances. I am a landlord renting out two properties through another southsea firm who warned me off bernards but the property I wanted for a summer flat was only available through them. Firstly they accused me of stealing items left as the property was furnished. They accused me of stealing a beer fridge ( this was left by previous tenant and was 10 years old) I chucked this away as bernard's told me things were left by previous tenant so I did not have to keep them. They also accused me of thieving a stained oak table !! This was then found a day later ...... They then wanted £150 for beer fridge ( £25 on ebay)They then accused me of burning kitchen side - the same kitchen which was out of use for 5 months........... £160 they wanted for this to renew all sides... funny that as whole of kitchen needed redoing because of leak.......... I refused this as there was no picture of kitchen side when I moved in and no burn when I left. They have provided no evidence of so called burn either.They also accused me of breaking an office chair. £160 they wanted for a chair made in the 80s. It was not broken just worn which it would be due to age. They sent me a picture of it in 3 peices lol !!!They also want £205 to re clean the place after the work....This company uses bullying and threatening tactics which would work on people who have no choice but to take whatever deposit they can. I am a professional and a home owner so the £1200 deposit is not the end of the world for me. I am pursuing the full amount back merely for the principle.Hopefully this post helps other tenants make the right decision. If this was a vulnerable customer this could run their life and stop them moving on to other properties because they have no deposit. It has been 4 weeks now and I have been offered £700 back ....

Chris · 21 September 2016

★★★★★ 5/5

Trustpilot

Love experience

Love experience, great staff

Daniel · 22 August 2025

★★★★★ 1/5

Trustpilot

Terrible terrible company

Terrible terrible company. Poor communication, no knowledge of the properties they rent out, unprofessional. Avoid if at all possible.

MEF · 28 October 2024

★★★★★ 5/5

Google

Excellent Customer Service on all levels. Highly Recommended

D&J · 25 August 2023

★★★★★ 5/5

Google

Rating only, no written review.

Jessie · 16 March 2026

★★★★★ 5/5

Trustpilot

Fantastic service .

Kev · 3 March 2026

★★★★★ 4/5

Google

Rating only, no written review.

Sarah · 27 November 2025

★★★★★ 5/5

Google

Rating only, no written review.

Gemma · 26 February 2024

★★★★★ 5/5

Google

Rating only, no written review.

Gareth · 27 January 2024

★★★★★ 5/5

Google

Rating only, no written review.

Prince · 29 September 2023

★★★★★ 5/5

Google

Rating only, no written review.

Simon · 25 August 2023