1/5
Trustpilotjoke company
I have just finished a lease with this company. I was warned by a lot of people in Portsmouth about the way they treat their tenants but went with them anyway. BAD CHOICE. The start of the agreement was fine moved in smoothly. Then it went downhill very quickly. First My allocated parking space was obstructed by building work. I notified Bernard's nothing was done so was forced to park in other various spaces and twice was had sticker placed on my car by landlord of property threatening a clamp. I had to pay for it to be cleaned off. I notified Bernards they responded 5 months later before as my agreement was about to end offering me a parking space 1 mile away from house.GREAT.Within a month of moving into property Bernard's informed me they needed to do maintenance work which is fine. They came to property lifted up kitchen floor as there was a leak going in flat below. The floor then stayed up for a further 4 months which no notification of when worked was due to be finished until..... the week before I was supposed to move out . They asked if I could be out so they could do the work. I refused as there was only a week left. Obviously just wanted to get ready for new tenant.The above problems were nothing compared to the way I was treated on checkout. Bernard's are used to dealing with students tenants who have no choice but to rent. I was merely renting due to personal circumstances. I am a landlord renting out two properties through another southsea firm who warned me off bernards but the property I wanted for a summer flat was only available through them. Firstly they accused me of stealing items left as the property was furnished. They accused me of stealing a beer fridge ( this was left by previous tenant and was 10 years old) I chucked this away as bernard's told me things were left by previous tenant so I did not have to keep them. They also accused me of thieving a stained oak table !! This was then found a day later ...... They then wanted £150 for beer fridge ( £25 on ebay)They then accused me of burning kitchen side - the same kitchen which was out of use for 5 months........... £160 they wanted for this to renew all sides... funny that as whole of kitchen needed redoing because of leak.......... I refused this as there was no picture of kitchen side when I moved in and no burn when I left. They have provided no evidence of so called burn either.They also accused me of breaking an office chair. £160 they wanted for a chair made in the 80s. It was not broken just worn which it would be due to age. They sent me a picture of it in 3 peices lol !!!They also want £205 to re clean the place after the work....This company uses bullying and threatening tactics which would work on people who have no choice but to take whatever deposit they can. I am a professional and a home owner so the £1200 deposit is not the end of the world for me. I am pursuing the full amount back merely for the principle.Hopefully this post helps other tenants make the right decision. If this was a vulnerable customer this could run their life and stop them moving on to other properties because they have no deposit. It has been 4 weeks now and I have been offered £700 back ....
