1/5
TrustpilotI will never recommend anyone use this…
I will never recommend anyone use this stat agent as they are unprofessional, the staff lie about everything, and the customer service is the worst ever.
Trusted Agent profile · Falmouth
Martin and Co Falmouth reviews
★★★★★
1,403 reviews across 2 platforms
72 Kimberley Park Road, Falmouth, TR11 2DF
Martin and Co's office in Falmouth, at 72 Kimberley Park Road, is rated 3.1 out of 5 across 1,403 reviews on two platforms, including 544 Google reviews rated 4.8.
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Reviews
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleAmazing, lovely people. After struggling to find somewhere to rent for months with different letting agents, we were offered a viewing with Martin & Co. They have been so fantastic, and we can’t thank them enough for helping us find our home and making the move so easy!!
1/5
TrustpilotDisgusting company
Disgusting company - had a booking today for a viewing, drove 40 minutes only to find out (from another couple who were there also for a viewing) that it has been cancelled as the owner doesn’t feel well. No one has rang me, contacted me, nothing!! BEN AND LOUIS IN CAMBERLEY - learn how to be professional before you become an estate agent…
5/5
GoogleQuick and helpful responses from Ruby and Liam. Appreciate that they arranged an online viewing for me as I couldn't attend the in person one.
5/5
GoogleMartin & Co were extremely helpful in finding us a place to rent at a stressful time, the process was quick, easy and straightforward.. Liam and Ruby are professional and friendly and I highly recommend dealing with Martin & Co, thank you!
1/5
TrustpilotThe worst letting agency ever
A very bad company. Avoid Avoid Avoid. They will try to take all of your deposit and claim crazy expenses when you end your tenancy with them. Cutting grass of a small front garden will cost you GBP160 .. can you believe it? they are very nice when you sign the contract and then when you go they show you the bad face. AVOID
1/5
GoogleThe person we phoned was very rude and told us to straight-up abandon our dog when we pleaded for them to at least ask the landlord if they would allow pets.
1/5
TrustpilotTerrible customer service
Terrible customer service, increases in rent year-by-year with no maintenence on property. I've been asked several times for inspections, only to never have the employee turn up and so utterly waste my time.
5/5
GoogleRuby and Liam have be fabulous with helping us find a perfect family rental in Cornwall, I couldn't recommend them enough! They were great in organising paper work and helping us every step of the way. Can't wait to start our next adventure! 🙂 Thankyou so much!
5/5
TrustpilotMartin & Co - Croydon
If you're in a search for an estate agent. Stop now. Use Martin&Co.Martin&Co team is the only honest one out there. They have clients best interest on mind.
Agent replied · 17 June 2024
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotAwful agents, never renting from them again.
They took over from our old agents, honestly They do naff all. Our wall is covered in damp and we've been trying to contact them to get someone to come sort it since june, it's now October and I've Got a baby due in 3weeks. Now the wall is completely covered, starting to get sick from it and still they say 'theyre sorting it' are they chuff. Absolutely ridiculous.
5/5
GoogleMadeline has been very helpful throughout the whole process from enquiry to tenancy agreement.PositiveResponsiveness, Professionalism
1/5
TrustpilotDisappointed behavior
I called this agency in Liverpool to book a home viewing last week, the appointment was confirmed for the following week and today they called me an hour before the viewingthey told me( also without apology and hastily)"appointment canceled the landlord found the tenant"it's not an honest behavior on your part
1/5
TrustpilotDreadful experience
Dreadful experience, was asked to act as a guarantor for a friends student and the process was ridiculous! It is as if you are buying the property not just guaranteeing the rent and we are severely liable for the whole house, an archaic position to be in nowadays. Plenty of other letting agencies now offering independent guarantees for the individual tenant only. Avoid this company!
5/5
GoogleGreat local agent, managed our rental property professionally for a number of years, then handled the sale, with a great outcome in a difficult market, when it was time for us to scale back a bit.
5/5
GoogleAbsolutely fantastic - very friendly and professional. We were shown a property by Liam, who has been very supportive, and he has truly gone the extra mile during our application process. Highly recommend Martin & Co!
5/5
GoogleI am pleased with the service provided by Martin & Co Falmouth branch. I am happily renting a flat now. The whole process went well and straight forward. The staff is very kind and polite, and I wouldn't hesitate to use them again in the future.
5/5
GoogleMartin & Co have been excellent in helping me sort out my second year house for University. A special mention must go to Liam, who was quick to respond and very helpful in keeping me updated on the property when it became available. What a gent!
1/5
Trustpilotwish it could be zero as many others…
wish it could be zero as many others have said.didnt bother checking when my tenant moved out, didnt bother for three weeks to check it despite me being an overseas landlord, didnt bother to reply to emails, no head office they say to complain to, havent bothered to refund money they took. DO NOT USE THESE , THERE ARE ALWAYS BETTER OPTIONS.sunderland branch who I was dealing with
5/5
GoogleWe had Jo dealing with our house move and she has been extreamly pofessional and helpful throughout the process. We already are in Martin and cos houses and have mever had an issue with them. We just need to upsize to a bigger property and we are pleased to be with the same agent and in the same village.
1/5
TrustpilotEmailed and telephoned re flat to let…
Emailed and telephoned re flat to let in Scunthorpe, I was told would be in touch with me twice. No communication what so ever and when complained was told several people work in the office, need to send staff on a customer service review. Manager emailed me after reading my review and said don't bother using their company again. Response says it all !!!
5/5
GoogleGreat agents, always helpful and efficient. From viewing property, being accepted and checks all done took 5 days and that was with a weekend. And, just generally lovely to deal with!
5/5
GoogleLovely estate agents with friendly and helpful staff. Particularly impressed with our interactions with Liam and Tyler! The process was made very easy thanks to their help.
1/5
TrustpilotStay clear
I have had to come on and have a read of other people experiences with this estate agents as mine was just awful! I see others have had the same issues as me, my holding deposit was taken and property offered to me and my daughters for them to them re advertise the house on their site! Disgusting
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falmouth.
