Martin and Co Falmouth reviews

★★★★★ 5/5

Google

I found myself in the unfortunate place of trying to find a new rented home 3 weeks before Christmas. I went into the office and from start to finish they could not help me enough. To start, taking all of my details to match me to a property ( there are no others that do this in town!) which matched me within 2 days. They helped speed up all the processes so that I was able to move into my new property on the 2nd January. The new property is absolutely perfect and every step has been handled professionally and with ease. I really cannot thank them enough and would highly recommend them to anyone looking for either a rental or new home buy.

Kathy · 18 June 2018

★★★★★ 1/5

Trustpilot

Wouldn't trust that Dan with a barge…

Wouldn't trust that Dan with a barge pole!! My mother in law was selling her house with them and the indoor cctv picked up him going through her personal belongings. Safe to say we soon switched to gibbons Richard's, much better service and so much more trustworthy!!

Claudine · 3 January 2024

★★★★★ 1/5

Trustpilot

Still the rogues they were 3 years ago

Just seeing if this agency had upped their game but No, still as bad as they were 3 years ago. I will never forget the dreadful experience I had with them. An email they sent me today just reminded me of that and I thought that I would see if they had got any better. They are still the rogues I remember and I have unsubscribed from their emails now. Do beware this company

Valerie · 8 November 2020

★★★★★ 5/5

Trustpilot

i just got the keys yesterday am so…

i just got the keys yesterday am so happy for nadeem. who helped me sale of this.house very kind and. humble person. am so sad he lift martin co state agents. we need people like nedeem. moor in offices. will be missed.

Naz · 13 April 2024

★★★★★ 5/5

Trustpilot

Alison at Martin and co Sunderland has…

Alison at Martin and co Sunderland has been great sorting out all of the repairs and keeping us informed about the dates and times would highly recomend them

Christine · 4 March 2020

★★★★★ 1/5

Google

Paid their cheeky 'application fees', paid 6 months rent upfront, nurtured the garden back to health and treated the house as we would our own. In return we got poor service, unexpected and unfair call-out charges for an urgent plumber needed on a weekend, rude and incorrect accusations of our little dog's lack of house-training, plus an outrageous bill for a gas cylinder that we replaced just 48 hours before our departure. The agent attempted to take these charges from our deposit and would not rethink. We went through a very time consuming and stressful process putting our case forward to the DPS and eventually got most of our deposit back. Avoid!

Niamh · 18 June 2017

★★★★★ 5/5

Google

Martin and Co were very helpful during our letting journey. The staff, specifically Liam and Tyler, were extremely punctual in keeping in contact and giving us appropriate information and guidance. Would 100% recommend to anybody!

Ria · 3 August 2024

★★★★★ 5/5

Google

Rebecca Slamon was super helpful and efficient and made the process very quick and easy.PositiveResponsiveness, Professionalism

Bethany · 17 June 2022

★★★★★ 1/5

Trustpilot

Nightmare Agency in The Midlands

DO NOT RENT OR BUY THROUGH THEM ! I have moved into a flat in Leicester in July 2020 and in many occasions, the agency proved to be unprofessional, unhelpful and totally care-less. ZERO COMMUNICATION as they're supposedly always busy, even at 9am on a Monday !! I cannot write explicitly what I think of them, but I hope you get the point!! Also good reviews are probably paid or fake !!!!

Daniel · 18 January 2021

★★★★★ 4/5

Google

Looking for a long term rental in the Helston area. Liam Jeffries of Martin & Co has been amazing. A good experience all round. Recommended company. Thank you all.

Andrew · 4 November 2024

★★★★★ 5/5

Google

Thank for everything you are best

Baxtyar · 20 August 2025

★★★★★ 5/5

Trustpilot

Lettings feedback

We were very happy with the response and understanding of the property lettings manager Brittany. She was extremely helpful, friendly and knowledgeable and very professional. Very impressed with our end of tenancy checking out and her communication skills are exceptional.

Alice · 28 April 2024

★★★★★ 4/5

Google

Our grateful thanks to Verity for her helpful and professional support during our recent purchase in Falmouth in these challenging times.PositiveResponsiveness, Professionalism

Cathy · 17 June 2021

★★★★★ 5/5

Trustpilot

Excellent service from Martin&Co Wokingham

Martin&Co Wokingham have been excellent! Rosemary has been so helpful in all aspects and I couldn't recommend her highly enough! Fantastic service! :-)

Sophie · 1 April 2021

★★★★★ 1/5

Trustpilot

What an Attitude

Phone this agent for a viewing the attitude the agent had really disapointed me.YOU DONT TALK TO YOUR CUSTOMERS LIKE THAT.THis dude needs training on how to speak with people

Amphibious · 22 August 2022

★★★★★ 5/5

Google

I contacted Tyler Yems with regards to amending my tenancy and it couldn't have gone better or more smoothly, he was so helpful and very kind and understanding. Thank you!

Amelia · 16 October 2024

★★★★★ 5/5

Google

I have just rented a residential property through Martin & Co. The whole process - from initial viewing, then the referencing process and finally signing of the contract - was made easy and hassle free through excellent communication delivered by Liam Jefferies and his colleagues at the Falmouth office. Excellent service all round.

DFB · 17 June 2023

★★★★★ 1/5

Trustpilot

I don't usually give just 1 Star

I don't usually give just 1 Star. But one particular branch in Cornwall has proved to be quite unprofessional. I would like to tell them that one size does not fit all. We all have our own story especially more so during this Pandemic. This company needs to adapt to the changes regarding people's changed lives during this time, and become much more emphatic and sensitive in their dealings with individuals.

Jane · 19 February 2021

★★★★★ 5/5

Google

Considering the property chaos occurring in Falmouth at the moment, it is slightly miraculous that Martin & Co were able to help me find a property in the town itself. Responsive and open, they let me know what needed doing, as well as when and where it needed to be done, so I was never left stranded. Very happy with their servicePositiveResponsiveness, Professionalism

Oscar · 17 June 2022

★★★★★ 1/5

Trustpilot

irresponsible, frustrating

we have called them tomake an offer so many times then we have been told to wait for an email when we called back we have been told that there were too many offers so we cant make one, it was soo frustrating to hear that as we could of made an offer but due to their irresponsible behaviour I will never try to do anything with this company

Lsrsa · 1 July 2021

★★★★★ 5/5

Trustpilot

I’ve been using this company for years

I’ve been using this company for years. They have always been professional and done their best for me. I don’t understand why there are so many 1 star reviews and suspect that are from a competitor. I also have noticed the complete lack of 2 and 3 star reviews which is strange.

Sally · 3 July 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs also from a Landlord…

Avoid at all costs also from a Landlord perspective. Property not managed, promises of return calls which do not happen, when you ring them you find that the person who was supposed to return call is either on holiday or has left the company ......

Francois · 31 August 2018

★★★★★ 5/5

Google

Danielle was amazing. Polite, helpful, answered all questions and went above and beyond what could be expected of any agent. 5/5 doesn’t seem high enough.

Rosie · 17 June 2020

★★★★★ 5/5

Google

Gary Payne has a very friendly, personable approach. He is efficient and responds quickly to any enquiries. Our purchase has been smooth and clear because of his great communication. It's been a pleasure!

Angela · 10 August 2024