Martin and Co Falmouth reviews

★★★★★ 1/5

Google

My experience with Martin & Co Falmouth was extremely concerning and deeply frustrating. The way my deposit was handled felt deliberately misleading and completely lacking in transparency. I was presented with questionable claims and justifications that did not appear fair or properly supported, giving the clear impression that they were attempting to retain money without valid grounds. Communication was inconsistent, and explanations frequently changed, which only reinforced the lack of trust. This is not what anyone should expect from a professional letting agency. Based on my experience, I would strongly advise others to be extremely cautious and to document everything carefully when dealing with them - especially when it comes to deposits.

Forum · 14 April 2026

★★★★★ 1/5

Trustpilot

Merthyr Tydfil branch- avoid at all cost

I paid for a fully managed service and unfortunately it fell well short of expectations. There were issues with communication, inspections, reporting and the handling of problems during the tenancy. By the time some issues were brought to my attention, it was too late to do much about them. What's even more disappointing is how my complaint has been handled. I submitted a detailed complaint, but many of the points I raised were never properly answered. The response seemed more focused on blaming the tenant than addressing the agency's own failures. I've now exhausted their complaints process and remain completely dissatisfied. I'm taking the matter to The Property Ombudsman and Rent Smart Wales, and will be pursuing the matter further through the courts if necessary. Based on my experience, I would not recommend this agency.

Monika · 9 October 2026

★★★★★ 5/5

Google

We honestly couldn’t recommend Gary and the team highly enough. We’ve just bought our first home through them, and from the very beginning Gary was absolutely amazing. He was so helpful during the viewings, took the time to answer all of our questions and explain everything clearly, and was incredibly quick to respond to emails and messages throughout the whole process. As first-time buyers, there were lots of things we weren’t sure about, and it was so reassuring having someone who was always happy to help and guide us. The final stages of the purchase became quite stressful, particularly with the solicitors, but Gary went above and beyond to keep everything moving and help us through it. Honestly, we don’t think the sale would have gone through without him. He was always on hand, kept communicating with us and did everything he could to get things over the line. We’re so grateful for all of his help and couldn’t have asked for a better estate agent to guide us through buying our first home. Thank you so much, Gary! 🏡🤍

AMBER · 28 September 2026

★★★★★ 5/5

Google

Anne and I would like to thank everyone at the Lettings team at Martin and Co. In Falmouth. The 5 star review is because from the beginning, everyone in the letting team has been exceptional. We would like to thank Liam for his superb and professional support through our tenancy. It makes a huge a difference We would also like to thank Ruby for working so hard to get us in to view the property and for being so pro active We would never have been able to do this without you. Everyone has been great. Thank you so much Anne and Henry

Henry · 12 September 2026

★★★★★ 5/5

Trustpilot

I’ve recently sold my property through…

I’ve recently sold my property through Martin & Co, and I just wanted to take the time to say how genuinely pleased I have been with the whole experience. Selling a property can be a stressful and emotional process, but from the moment I started dealing with Martin & Co, I felt like I was in safe hands. Everyone I dealt with was friendly, professional and, most importantly, genuinely helpful. I was kept informed throughout the sale and never felt like I was just another customer. I dealt with Emma, Lisa and Zak at different stages of the sale, and I honestly can’t thank them enough. They were all fantastic in their own way, always approachable, patient and happy to help whenever I had a question or needed an update. Nothing ever seemed too much trouble, and I really appreciated the time and effort they put into making sure everything went as smoothly as possible. What really stood out to me was how personal the service felt. I always felt that they cared about my sale and wanted the best possible outcome for me, rather than simply doing a job and moving on to the next customer. There were inevitably a few stressful moments along the way, but having such a professional and supportive team behind me made a huge difference. Their communication and commitment were excellent from start to finish. A massive thank you to Emma, Lisa and Zak for all your hard work, patience and support. I really appreciate everything you did to help get the sale over the line. I would have absolutely no hesitation in recommending Martin & Co to anyone looking to sell their property. They have been a pleasure to deal with, and I’m genuinely grateful that I chose them to handle my sale. Thank you again to the whole team, you’ve been brilliant! ❤️

Andrew · 4 September 2026

★★★★★ 1/5

Trustpilot

Want ALL your personal info just for a viewing

Tried to view several properties with this agency but before you can even arrange a viewing, they send you an email with 15 very intrusive questions. For example, how many animals do you have - please tell us breed, names, ages, etc. Who is your current landlord - pls provide contact details. Salary, NI number, all your personal details, employment details etc. Just to view a property that you don't know if you want or not, it seems like a great deal of private information to hand over before viewing. I don't mind providing those details if I decide that I want one of their properties, but not just for a viewing. It's overkill and there is no guarantee of what happens to all your info if you don't want the property.

A · 10 August 2026

★★★★★ 5/5

Trustpilot

Praise for Peter at the Worcester branch

My husband and I would like to give our deepest thanks for the efforts of Peter Newitt. He did an amazing job of matching us with the perfect rental property. He is very perceptive at matching landlords with tenants. Through Peter keeping who we are and what we were hoping for in mind he found us our dream place after just one previous viewing. By this point we'd had viewings with various other local estate agents and we can state categorically that Peter is of a calibre that you'd hope to find but rarely do. Professional, genuine and delivers. Furthermore our experience so far of the general services of the agency has been professional and congenial and we would gladly recommend.

Ekat · 27 June 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with this letting agency in Colchester. Since moving into the property, we have experienced ongoing administrative failures, poor communication, and a complete lack of support. At move-in, we were handed five keys, however three of them had absolutely nothing to do with the building and were unusable. For the first several months, my husband repeatedly received parking fines because the agency failed to properly arrange the required parking permit despite being informed multiple times. We also experienced prolonged issues accessing our mailbox, resulting in delays receiving important and legal correspondence. Despite months of requests, it took approximately six months to finally receive a key for the bicycle storage area. Communication regarding serious building-related incidents has also been extremely poor. Residents were not properly informed about break-ins, damaged and forced-open mailboxes, missing parcels, security concerns, or access-related works affecting the building. Most concerning of all, the agency appears unwilling to properly engage with contractual issues raised by tenants and simply attempts to close matters without proper investigation or resolution. Overall, dealing with this agency has been unnecessarily stressful and frustrating from the beginning. We would not recommend them based on our experience.

Éva · 21 May 2026

★★★★★ 5/5

Google

Liam has been so friendly and reliable from the beginning. Showing us round the flat he was able to answer all my questions and i found him relatable and very trustworthy. He’s helped my mother patiently, she’s not great with all the confusing admin and helped mum through it with kindness and patience! THANK-YOU LIAM !

Ailsa · 21 September 2026

★★★★★ 5/5

Trustpilot

The process of searching for and…

The process of searching for and acquiring a rental property can be extremely challenging and stressful, but when you are assigned an agent who’s willing to work with you to find that property, then work with your interests in mind, that makes the process that little bit easier, my agent Ryan McKenzie was that person.thank you Ryan,

Alex · 4 September 2026

★★★★★ 5/5

Trustpilot

We have had an excellent experience…

We have had an excellent experience with Martin & Co Chesterfield. They are approachable, friendly, thorough and professional, with excellent attention to detail. Gabrielle at Martin & Co Chesterfield is outstanding: attentive and professional. She is our go to person, and we are genuinely grateful for her support. Highly recommended!

Teacherr · 9 October 2026

★★★★★ 5/5

Trustpilot

Views of a customer

From start to finish this has been the most efficient, respectful and informative process I could have asked for from Martin and co. The professionalism of the team at egham especially Jasmine Gahunia has been of the highest standard and I’ve so much gratitude for the way it’s been handled. All stress and worry was taken care of and left me convinced my best interests were at heart. Even with it being at Christmas the speed at which it was all done shows exceptional standards. Would recommend this company and team to anyone looking to rent, buy or sell.

Lee · 27 December 2025

★★★★★ 5/5

Google

The process with Martin & Co was straightforward and efficient - we were kept informed at every stage. Liam was great at explaining the process and responding to our queries. Good and clear communications. Looking forward to the new home. Thank you

Mel · 28 September 2026

★★★★★ 5/5

Trustpilot

I have dealt with Janet from Hinckley…

I have dealt with Janet from Hinckley branch for my house sale. She has been absolutely amazing always contactable, poilte kind and helpful. She went out of her way to help us and settle my mind when issues occurred with the property sale, she also helped us to get the sale completed and contacted buyers solictors countless times when they where being really unhelpful. We are really grateful for all her work.

Miss · 18 February 2026

★★★★★ 5/5

Google

From my very first enquiry, Liam was incredibly kind and considerate of my situation. In his own words, “let’s take the stress away from you” and that’s exactly what he did. The level of service has been second to none. I was able to view the property within 24 hours of making my initial enquiry, and throughout the process I felt completely reassured thanks to Liam’s empathy and professionalism. Nothing was ever too much trouble. Even during the viewing, Liam gave myself and my daughter plenty of time to look around after showing us the property, which made the experience relaxed and pressure-free. Everything moved along quickly afterwards, which was such a relief at a time when I was feeling overwhelmed. I can’t thank Liam enough for his support throughout this process, and I’m so grateful for his help in hopefully securing a lovely property we can call home as a family. Thank you, Liam

Kristy · 2 September 2025

★★★★★ 5/5

Trustpilot

Professional, friendly & supportive

My review is in relation to the Westbury office. I used the two years ago to sell my late Mum’s house and again now to agree a sale on my own home. They have all been wonderful. Kerri had dealt with the lion’s share of viewings. Unfortunately we had two buyers who lost their buyers. Kerri has been so helpful. Tanya, Kieran and Kim have also all been amazing in providing support during what has been an interesting journey.

Gillian · 13 August 2025

★★★★★ 1/5

Trustpilot

The only good experience is when you aren't interacting with them

Sent harassing emails to entire flat building during tenancy; expecting tenants to maintain the building in a way that is clearly the landlords responsibility. Would also try and sell us 3rd party insurance coverage to cover "damage" that falls under wear-and-tear, so the cost would not fall onto them. When we first moved in there was a clear fire hazard (exposed wires hanging from the ceiling with running electric), that after requesting maintenance for, was told it was a known issue for months. Oven upon move in was essentially broken, with the top heating elements bent at a 90 degree angle into the oven, and it produced a bad smell. Hob on top was rusting off. Was told that because it was "technically working" they didnt have to replace it. They finally replaced it after 6 months, but only when we emailed them saying they were infringing on our rights as tenants. Bad at communication for viewings when we were moving out. Also, the woman I turned my keys into on the last day was EXTREMELY rude, mocking me, and overall completely condescending and snarky for no reason when there was a small issue of keys not matching their inventory. The keys issue was resolved quickly as it was my housemate who had misplaced a key, but Martin and co were absolutely no help in resolving it and were horrible to deal with. Landlords are evil.

Pooqa · 22 August 2026

★★★★★ 5/5

Trustpilot

The Exeter branch were excellent when…

The Exeter branch were excellent when dealing with my daughter’s student accomodation in a private house. In particular Kym Hamilton deals with lettings and is very professional, helpful and efficient.

Louise · 29 August 2026

★★★★★ 2/5

Trustpilot

It seems Martin and Co like other…

It seems Martin and Co like other estate agents are making it difficult for anyone on benefits. I saw a two bedroom apartment in New Moston, not exactly a posh area. The rent is affordable but not for people on benefits. Unless you are earning thousands of pounds a month you will have to have a guarantor. Why do estate agents make it so difficult for people on benefits? This so unfair and discrimination against poor people.

Shop · 21 August 2026

★★★★★ 1/5

Trustpilot

Unhelpful, unprofessional, unreliable

I've put a star, but they don't deserve any! Booked a viewing with that agency more then a week in front. On the day of the viewing agent called me twice to postpone the appointment as literally pushed me to the back of the list for some reason, maybe because I'm a foreigner if I have to be honest, but his excuse was because of cancellation. If there is cancellation it's normal to go forward on the list not backwards, however I accepted the changes twice. Obviously that wasn't enough and when I turned up to the property in the exact hour they advised me there wasn't anybody. Absolute disgrace to waste people's time like that.

Lachezar · 30 July 2026

★★★★★ 1/5

Trustpilot

I have never in my life written a…

I have never in my life written a negative review online, it is simply not in my character, but my experience with Martin & Co Chelsea has left me feeling that I have no choice. I want to be fair and say that the agent I dealt with at the beginning was incredible, professional, helpful and a pleasure to deal with. Unfortunately, as soon as Josh Gledhill became involved as my property manager, the experience turned into a nightmare. Let me also point out that I paid an entire year’s rent upfront. I was always kind, patient and tried to find practical ways to manage the many issues that arose during my tenancy. I never expected special treatment, only basic help and professional communication. Instead, I constantly had to chase and follow up for even the most basic support. When problems arose, help was either extremely delayed or poor. After seven years of renting in Chelsea, I have never experienced such poor property management. I would not recommend renting with this agency because when problems arise, you need to know that your property manager will actually help you, not leave you constantly chasing. The contrast between the excellent service I received at the beginning and my experience once Josh became involved could not have been greater. By far the worst experience I have ever had with a property manager.

M · 7 July 2026

★★★★★ 1/5

Trustpilot

A systemic pattern of gross negligence

A systemic pattern of gross negligence, unauthorised charges, and regulatory evasion. Under the management of Branch Manager Conor Taylor and Head of Property Management Emma Collis, Martin & Co Oxford demonstrated a pattern of gross negligence and dishonesty that resulted in over £15,000 of damages to my property. To make matters worse, The Property Ombudsman (TPO) effectively enabled this misconduct by failing to hold the agency accountable. The Core Issues: 1. Tenant Damage Ignored: They ignored contractors' reports and photographs documenting vandalism and structural issues, demanding I cover the costs without a meaningful investigation. 2. Illegal Occupant Overlooked: They failed to detect and act against an illegal occupant, breaching the tenancy they were paid to enforce. 3. Misuse of Funds: Funds explicitly sent for a check-out inspection were fraudulently diverted to pay for an unauthorised boiler service carried out without my knowledge or consent. 4. DPS Misrepresentation: They deliberately misrepresented my substantial damages claim to the Deposit Protection Scheme as a mere request for small "contributions," leading to a derisory award. The Cover-Up: My Subject Access Request (SAR) later revealed they dismissed my evidence-backed complaint to the TPO as merely "lengthy," withheld crucial property records, and never provided their complete company file to the regulator despite claiming they would. They have since officially refused my SAR requests and withheld pre-tenancy renovation invoices that the previous owner confirms are in their possession. A Direct Note to Kelly-Ann Lindsay (Reviewer from June 2026): Kelly-Ann, if you read this, please know you are not alone, and this is not just "another bad agent". It is a systemic operating model. They subjected me to the exact same tactics: unauthorised maintenance bills, severe financial discrepancies, and total communication blackout ("emails ignored, calls ignored"). Being overseas in the Netherlands makes it harder to fight them, but please do not let them get away with it. I highly recommend searching for my detailed post on Reddit: "Martin & Co Oxford gross negligence tenant damage" for a full account of the evidence and to see how we can hold them publicly accountable. Final Verdict: I cannot overstate the importance of reviewing evidence prior to trusting them with your property. Martin & Co Oxford's conduct is completely unacceptable, and the official redress system has proven to be a sham. Stay FAR AWAY.

Coralie · 5 July 2026

★★★★★ 1/5

Trustpilot

Martin and Co Oxford & Thame

Martin and Co Oxford & Thame: Not that any estate agent cares about a bad review but, what a joke, as a landlord, you try to be nice, you try to treat people with respect but clearly its just about money. I have spent countless hours chasing money due to financial errors on M & C side and I still have yet to get it back. Repairs have been done in my flat without my permission, so I just receive bills for things I wasn't even aware were broken. Emails ignored, calls ignored, communication = zero.Just absolutely rubbish but then, Not my first estate agent that has been like this. I have

Kelly · 24 June 2026

★★★★★ 5/5

Google

Liam Jefferies was really helpful, the viewing went smoothly and all of the application process was done in no time at all. Really excited to move in! Had some difficult experiences with other agencies in the past so I would definitely recommend Martin and Co.

Emilia · 16 March 2026